What to do when your Samsung Galaxy device screen is cracked or damaged
If your Galaxy device is dropped or exposed to strong physical impact, the display or back glass may become cracked or damaged. Different types and intensities of impact can cause different display issues, such as cracked glass, black spots, or abnormal lines on the screen.
Note: We recommend visiting a Samsung service centre for professional inspection and repair.
Different types of physical impact can cause different kinds of display damage on your Galaxy device. Check the examples below to identify possible causes of the screen issue.
When the display glass is cracked
If the device receives direct physical impact, the display glass may crack or shatter. This is the most common type of display damage.
A case or screen protector may help reduce damage, but if the screen is already cracked, repair is recommended as soon as possible.
When black spots or ink-like marks appear on the screen
If round black spots or ink-like marks appear inside the screen, the internal display panel may have been damaged by continuous pressure or impact, even if the outer glass is not cracked.
This type of damage may spread over time and usually requires display repair.
When lines or unusual colours appear on the screen
Black lines or unusual colours may appear on the screen after the device experiences impact, especially around the edges.
In some cases, vertical or horizontal lines may appear across parts of the screen. Display repair is recommended.
Note: Images are for illustrative purposes only, and the actual product may vary.
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