Bespoke AI Laundry Washer AI Home 26kg

Gray 26 kg
WF90F26ADSGU

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Dimensions

  • Width

    686 mm

  • Height

    984 mm

  • Depth

    875 mm

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Bespoke AI Laundry Washer AI Home 26kg
Gray 26 kg

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Features

Simply smart washing

Intuitive control

AI Home* (7" LCD Display)

Enjoy a simple way to wash with a 7” wide LCD touchscreen display, which acts as an intuitive control center**. It also personalizes your laundry by suggesting cycles to suit your habits and periodic and seasonal needs*** and shows timely information. And, after washing, it provides a report****.

⠀

The washer's 7 inch wide LCD display and touchscreen control. The LCD screen displays more cycles and the super speed cycle runs. At cycle is finished, it shows total time, laundry, and 0.10kwh of energy usage. The LCD screen is also used to access features like Incoming call, Ring doorbell, SmartThings, Spotify. ※ Images are for illustrative purposes only. The washer's 7 inch wide LCD display and touchscreen control. The LCD screen displays more cycles and the super speed cycle runs. At cycle is finished, it shows total time, laundry, and 0.10kwh of energy usage. The LCD screen is also used to access features like Incoming call, Ring doorbell, SmartThings, Spotify. ※ Images are for illustrative purposes only.

⠀

⠀

* You will need a Samsung account to access AI Home, our network-based service that includes apps and our other smart features available through your device.
** Does not mean all services available on the AI Home are AI or generate information or outcome using AI. Certain functions accessible through the AI Home utilize AI-based algorithms, which will be updated periodically to improve accuracy. AI-based algorithms may generate incomplete or incorrect information.
*** Messages with cycle suggestions are displayed on the control panel or a smartphone with the SmartThings App.
**** The SmartThings App is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Intelligent washing

AI Wash+

Clean clothes thoroughly, gently and efficiently*. AI Wash+ senses the laundry’s weight and uses the appropriate amount of water and detergent. It also detects the fabric**, now including Outdoor and Denim fabrics, and monitors the soiling level, adding detergent or rinsing time if needed.

⠀

Fit in many items

26 kg Large Capacity

Wash many laundry items at once – saving time and effort. The washing machine has a large capacity of 26 kg, so you can fit lots of clothes into a single load, including big items like a king-sized comforter. It means you need to wash fewer loads and can enjoy more time for yourself.

⠀

⠀

* Based on an AI-created algorithm and internal testing using the AI Wash+ cycle on an IEC 3.6kg load. A turbidity sensor operates for all weights, while fabric sensing operates for 3.6kg and under. Actual results may vary depending on individual use.** Based on an advanced AI-created algorithm. It many not detect certain fabrics or accurately identify them when a load includes a mixture of different fabric types. To prevent wear, wash like fabrics together.

⠀

Convenience

Save time & waste

Flex Auto Dispense System

Get great washing results with less effort*. A Flex Auto Dispense System dispenses the right amount of detergent and softener for each load. It gives you the flexibility to use various detergents and softeners and holds enough for up to 20 loads, or up to 34 loads if you only use detergent**.

* Actual results may vary depending on individual use.
**Expected number of loads: Detergent compartment can hold general detergent for up to 20 loads. Flex compartment can hold one of the following: softener for up to 20 loads, general detergent for up to 14 loads or specialty detergent for up to 18 loads.

One control for two*

MultiControl™

Control two machines using one simple control*. When a dryer is stacked up on the washer its MultiControl™ can be flexibly changed to control either. So you don’t need to stretch to reach the dryer or use a separate remote control. Simply select the washer or dryer to make doing laundry easy!

* MultiControl™ is only available when the dryer is stacked up on the washer, connected to each other using a MultiControl™ & Stacking Kit (sold separately).

Listens to you

Voice Enabled

Control the washing machine really easily with your voice. Using Samsung Bixby*, you can simply say what you what you want it to do and it will do it. So you can select cycle options, control settings and monitor its progress. And, if you cannot read the screen, it can provide spoken feedback.

* Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on country. Bixby recognizes selected languages and certain accents/dialects. The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required.

Convenient light

Drum Light

Empty your washing machine easily – and never misplace another sock! The internal Drum Light brightly illuminates your laundry and the rest of the drum. So you can quickly check the contents and make sure that you get everything out. Now you won’t overlook even the smallest item in the dark.

Design

Upgrade your home

New Bespoke Design

Enhance your home with a sleek, premium look. The brand-new design is simplified and seamless, with a large 7” LCD display. Its elegant flat front and back fit harmoniously with other appliances and furniture. And you can install a washer and dryer together either horizontally or vertically*.

* Stacking Kit is sold separately as an accessory.

Hygiene

Prevents damp smells

Auto Open Door

Avoid having to wash clothes because they smell unpleasant if they are not taken out immediately. When a cycle ends, Auto Open Door automatically opens the door to let humid air escape. So your laundry won’t develop a musty odor from being damp and it helps keep the washer fresh and clean.

Removes stains

Steam Wash

Use the power of steam to eliminate stains without pre-treatments. The powerful Steam Wash cycle improves the cleaning quality of your wash. It releases steam from the bottom of the drum, so every item is thoroughly saturated as it rises. This loosens ingrained dirt and ensures deep cleaning.

* This cycle is suitable for fabrics made of cotton and synthetic fibers. It is not recommended for fabrics made of silk and wool or functional clothes, including delicates and outdoor/activewear.

Keep the washer fresh

Drum Clean+

Keep the door and inside of your washer thoroughly clean and fresh. Drum Clean+ removes dirt that can collect in the drum with a combination of soaking, pulsating and spinning. A water jet and high spin speed also remove grime from the door gasket. And it notifies you when it needs cleaning*.

* Provides a notification after every 40 cycles.

Performance

Smart blanket washing

Bedding

Wash your blankets thoroughly, while saving time and water. The Bedding cycle senses the thickness of blankets (thin/thick*) and then adjusts the cycle time and water usage accordingly. So when a thin small blanket is detected it reduces the washing time and the amount of water**.

* Washes dry blankets weighing up to 4 kg. A thin blanket is made of 100% cotton material, no filling (size 240 x 160cm, over 710g). A thick blanket is an ultra-fine fiber comforter (size 200 x 180 x 3cm, over 1900g)
** Based on internal testing comparing the WF53********** model (with the previous bedding course) to the WF90F53AD
*** model (with the new bedding course) when washing 1 bed sheet (IEC 60456 bed sheet: 100% cotton, no filling, 240 x 160cm). When a thin blanket is detected the washing time is reduced by 14 minutes and the water usage is reduced by 20 liters. Results may vary depending on the actual bedding and usage conditions.

Wash in 28 minutes

Super Speed

Cut your laundry time in half and clean clothes thoroughly. Use Super Speed to wash a full load in 28 minutes*. A powerful water spray helps detergent penetrate fabrics faster and speeds up rinsing. A large diameter drum cleans with more force and a Swirl+ pattern extracts water effectively.

* Based on internal testing using a Super Speed cycle with an 5kg DOE (cotton 50% + polyester 50%) load.
** A normal one-hour wash can be completed in as little as 28 minutes compared to Samsung’s WF511 washing machine without Super Speed.

Peaceful washing

AI VRT+™

Do your laundry without much disturbance. Innovative AI VRT+™ technology reduces noise and vibration during washes, even at high spin speeds. A new frame design provides great stability. Its Frame Mems sensor also improves vibration detection.*

* Tested on WF8000R. Compared to Samsung conventional model without AI VRT+™.
* Images are for illustrative purposes only.

Smart, gentle washing

AI Ecobubble™*

AI Ecobubble™* creates bubbles removing up to 10% more soil**. It detects fabric type*** and adjusts the amount of bubbles, washing time, temperature and spin speed. Through AI Energy Mode, it saves up to 30% energy.**** With Less Microfiber Cycle, it reduces microplastic shedding by up to 39%*****.

※ Details about AI Ecobubble™ are specified at the bottom.

Reduces microplastic

Less Microfiber Cycle

The Less Microfiber cycle adjusts the motor’s revolution speed and washing intensiveness to help prevent synthetic clothes from shedding microfibers. As a result, it reduces the amount of microfiber in the water drained from the washing machine by up to 39%*.

* Based on testing by the Ocean Wise Plastics Lab using a 2kg load of 100% polyester hoodies, comparing the Synthetics cycle on a Samsung conventional model 27" washing machine with US design and the Less Microfiber cycle. Results may vary depending on the actual clothes and usage conditions.

Do the SmartThings at Home

Connect your life with SmartThings

Wi-Fi Embedded

Use your washer easily and effectively with the SmartThings App*, which enhances your washing. Delay End lets you pre-set a wash course’s ending time. And Auto Cycle Link** selects a suitable drying course after a wash.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. It stores user data, preferences and usage patterns to suggest the most useful options.
** A Wi-Fi connection is required at all times, which may increase energy consumption.

SmartThings Clothing Care

Tailored care. Effortless laundry.

Enjoy personalized and efficient laundry. Clothing Care* analyzes your usage** and various factors to make recommendations and customize cycles***.

* Available on Android and iOS devices. A Wi-Fi connection is required.
** Stores user data, preferences and usage patterns to suggest the most useful options.
*** The user will be solely responsible for any consequence(s) that may result, including but not limited to any damage or harm caused by incorrect information provided by the user.

SmartThings Energy

Efficient energy use. Smart savings.

Manage your household’s energy usage anytime. SmartThings Energy* provides helpful tips on how to be energy efficient. It also lets you monitor the energy consumption of appliances** in real-time and compare it to the previous month. And it alerts you if your monthly targets might be exceeded.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** SmartThings Energy currently works with washers, dryers, dishwashers, air conditioners, air purifiers, vacuum cleaners, ovens, hoods, cooktops, microwaves, TVs and energy meters.

SmartThings Home Care

Smart maintenance. Easy upkeep.

Take care of your washer easily. SmartThings Home Care* notifies you when parts need replacing and helps troubleshoot problems. And it provides useful tips on using your appliance, as well as a user manual.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Efficiency

Smart energy savings

AI Energy Mode

Monitor and reduce your energy use. AI Energy mode* lets you easily check the power consumption and estimates your electricity bill. For certain cycles**, it helps you reduce energy use by over 30%*** with the same performance****, by reducing the use of a heater and increasing the cycle time.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** Can be applied on Towels, AI Wash+, Heavy Duty, Super Speed, Small Load cycle only when the selected washing temperature is 'hot'.
*** Based on internal testing with an IEC 3.6kg load except for the Small Load cycle (IEC 1.8kg load). Results may vary depending on the actual usage conditions.
**** It may reduce the washing performance on an AI Wash+ cycle with light laundry to support fabric care.
[AI Ecobubble™*]* AI Ecobubble™ is Samsung technology designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.
** Based on testing by KATRI using a KS C IEC 60456 for the WF25B9600KE AI Wash with Ecobubble using a 3kg load. Results may vary depending on the actual clothes and usage conditions.
*** Fabric sensing uses an AI algorithm and is activated only when AI Wash cycle is selected. It senses 5 fabric types (Cotton, Delicates, Towels, denim, outdoor) for loads up to 3kg. Mixed fabrics may reduce detection accuracy. Actual results may vary depending on individual use. To prevent wear, wash like fabrics together.
**** *** Based on internal testing with an IEC 8 lb load except for the Small Load cycle (IEC 4 lb load). Results may vary depending on the actual usage conditions.
***** Based on testing by the Ocean Wise Plastics Lab using a 2kg load of 100% polyester hoodies, comparing the Synthetics cycle on a Samsung conventional model 27" washing machine with US design and the Less Microfiber cycle. Results may vary depending on the actual clothes and usage conditions.

How to measure

Specifications

  • Washing Capacity (kg)

    26.0 kg

  • Bubble technology

    Bubble technology

  • Net Dimension (WxHxD, mm)

    686 x 984 x 875 mm

  • Net Weight (kg)

    102 kg

  • Washing Capacity (kg)

    26.0 kg

  • Body color

    Dark Steel

  • Door

    Black Deco + Glass

  • Panel Display

    7" Color LCD

  • AI EcoBubble

    Yes

  • AI Bubble Shot

    Yes

  • All-In-One Control

    Yes

  • AI Pattern

    Yes

  • AI VRT+

    Yes

  • Add Garments

    Yes

  • Auto Dispense

    Yes

  • Auto Open Door

    Yes

  • Bubble Soak

    Yes

  • Bubble technology

    Yes

  • Child Lock

    Yes

  • Delay End

    Yes

  • Door Lock

    Yes

  • Drum Clean+

    Yes

  • Drum type

    Swirl Plus

  • Interior Drum Light

    Yes

  • Language Setting

    Yes

  • Motor

    DD

  • My Cycle

    Yes

  • Pet Care Wash

    Yes

  • Smart Control

    Yes

  • Smart Things

    Yes

  • Spin Speed

    1100 rpm

  • Steam

    Yes

  • AI Wash+

    Yes

  • Active Wear

    Yes

  • Baby Care

    Yes

  • Bedding

    Yes

  • Blouse

    Yes

  • Cotton

    Yes

  • Delicates

    Yes

  • Denim

    Yes

  • Drum Clean+

    Yes

  • E Cotton

    Yes

  • Hygiene Steam

    Yes

  • Less Microfiber

    Yes

  • Outdoor

    Yes

  • Pet Care

    Yes

  • Quick Wash

    Yes

  • Rinse + Spin

    Yes

  • Shirts

    Yes

  • Spin Only

    Yes

  • Towels

    Yes

  • Wool

    Yes

  • Net Dimension (WxHxD, mm)

    686 x 984 x 875 mm

  • Net Weight (kg)

    102 kg

  • Gross Dimension (WxHxD, mm)

    767 x 1142 x 936 mm

  • Gross Weight (kg)

    110 kg

  • WiFi Embedded

    Yes

  • SmartThings Hub

    No

  • SmartThings App Support

    Yes

Reviews

Bespoke AI Laundry Washer AI Home 26kg

4.5

Recommended by 94% of customers.

Write a review
5 stars 82%
4 stars 7%
3 stars 2%
2 stars 2%
1 stars 7%
AI review summary
  • Customers praise AI-powered settings that optimize wash cycles, reduce energy consumption, and improve fabric care significantly.
  • Most appreciate the auto-dispense detergent system, app control, and voice interaction for convenience and remote monitoring.
  • Reviewers consistently highlight exceptional quietness, sleek design, and large capacity as standout features.
  • Many report noticeably lower electricity bills and faster, more effective cleaning using less detergent.
  • A few experience technical issues or support concerns, though most remain highly satisfied with the product.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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43 Reviews

JDOE
2 (9,999)

2026-03-31

Gloucester

Capacity : 26 kg | Color : Gray
2 (9,999)
Washing machine has potential and the cycles are generally good. However, after 2 months of owning, started to hear squeaking noise when washing. Engineers came out and removed the padding which was installed, this did stop the squeaking. However with removing this padding the drum now bangs against the side of the machine with no cushion to prevent this from happening. Be wary when purchasing as we have not been offered a solution, we were offered squeak or bang. Neither of which we are pleased with considering the price we paid. Can provide evidence of both noises if beneficial.
[D] Alternative Text [D] Alternative Text
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-04-02

Samsung

We appreciate you taking the time to share your comments and feedback on your Bespoke AI Front‑Load Washing Machine Series 9 AI Home, Doe. While we’re pleased to hear that you see potential in the appliance and that the cycles and features have been good overall, we understand your concerns regarding the noise. We note that an engineer removed the transit padding, which resolved the initial squeaking sound, but this has unfortunately resulted in an unwanted knocking noise. We’d like to share the link below, which includes a series of helpful steps you can take to help reduce noise from your appliance: https://www.samsung.com/uk/support/home-appliances/my-washing-machine-is-noisy-vibrating-how-can-i-make-it-quieter/ If the guidance above doesn’t help, we’d still recommend keeping in contact with our Home Appliances specialists, who will be able to assist you further. For future reference, our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Sviatoslav Rozenko
4 (9,999)

2025-11-01

Scotland

Capacity : 26 kg | Color : Gray
4 (9,999)
I am absolutely thrilled with my new Samsung Bespoke Series 9 AI Home washing machine — it truly feels like technology from the future. It combines premium design with smart features that make doing laundry incredibly convenient. One of the best features is EcoBubble, which turns detergent into active foam that penetrates fabrics even at low temperatures. Clothes come out perfectly clean, and fabrics remain soft and undamaged. I particularly love the Hygienic Steam mode, which effectively removes bacteria and odors, as well as the automatic detergent dispensing, which adjusts the amount of detergent or gel based on the load size and level of dirt. The SmartThings connection is fantastic — you can start, monitor, and control the wash cycle right from your smartphone, receive notifications, and even get care tips. It runs very quietly when properly installed, the spin is powerful, and the interface is modern and intuitive. You can really feel that this isn’t just a washing machine — it’s a premium device with real intelligence. Recommendations and drawbacks: • The body material is plastic, which is questionable for a premium model. I would recommend using higher-quality materials in future models. • The black glass design looks very stylish, but during the wash, you cannot see the clothes inside the drum at all. I suggest adding internal lighting in future models. • Don’t cut corners on materials and components, especially in premium models — it really makes a difference. Overall, I am extremely satisfied with this purchase, but I hope Samsung will take these points into account in future versions.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-11-02

CX

We have loved reading your excellent review of the Samsung Series 9 Bespoke Washing Machine, Sviatoslav. It's absolutely brilliant to hear that you're enjoying our super innovative technology and all of the fantastic features that this model has to offer. EcoBubble is amazing and provides so many benefits, from energy savings to hygiene, and exceptional care for your fabrics. Meanwhile, Hygiene Steam removes up to a gigantic 99.9% of bacteria and allergens, while Auto Dose eliminates the need to manually measure detergent for every single load and stores enough detergent for up to 34 loads! SmartThings connectivity ensures a centralised, remote, and more intelligent management of your laundry tasks, and operation remains quiet thanks to our advanced Digital Inverter Motor technology. We always use top-quality materials, emphasising durability, longevity, and hygiene. We appreciate your feedback and ideas regarding materials, and we will be sure to take this on board! Thank you for taking the time to share your review! ^EW at Samsung Support

MrsLogic
5 (9,999)

2026-05-20

Cumbria

Capacity : 26 kg | Color : Gray
5 (9,999)
This washing machine is nothing short of amazing! I love upgrading to to the latest model and even after upgrading from the series 8 model, this is so good, I was astounded. It has every feature a tech savvy person could desire,that aside,it washes brilliantly. Even though my series 8 model was good,this is just fantastic. It is quiet, and has many cycles to choose from. I know some people just want to chuck their clothes in the washa and press start,but this is just so informative of dose amount ,of detergent,softener , energy efficiency,app notifications as well as having apps included in the 7 inch display;including Spotify, Ring and YouTube. For people who think washing is a chore- buy this machine ! You will love every second of its use!💕
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-05-21

Samsung

We are over the moon to see how much you are loving your spectacular Washing Machine! Thank you for your loyalty to us, and we'll continue to wow you for years to come! It is packed full of awesome features, and with AI Home, and AI Wash, you can get the best experience you'll ever witness, and you will take the chore out of washing in no time! Not only that, but it is full of more possibilities than ever before, and can watch YouTube and Spotify straight from the machine thanks to the huge 7" display! Along with the outstanding Digital Inverter Motor, you'll get peace and quiet whilst your machine works hard to give the best performance! ^LB at Samsung Support

Martinos
1 (9,999)

2025-09-24

Capacity : 26 kg | Color : Gray
1 (9,999)
Don't ever think about buying a Samsung product. The machine use double the water as competitors. I bought the model that was replaced literally a few months after the purchase and broke down after short time. It's been 8 months and 6 visits and the fault returned. Samsung use the worst external engineers and asked us to deal with them when things went pear shape (damaged flooring and devices). There are much better brands you can get without the hassle and I will never make a mistake of getting a Samsung product
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-09-24

CX

Thanks for taking the time to leave a review of your Bespoke AI Front-Load Washing Machine, Martinos. We're sorry to hear that the device has not met your expectations. We will pass on your feedback about this. If the device is experiencing issues again, we ask that you get in touch with us so that we can look into this and assist. You can contact us here: https://www.samsung.com/uk/support/contact/ We hope to hear from you soon! ^KF at Samsung Support

amarsy
5 (9,999)

2025-05-07

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Best washing machine I ever had. I have been looking for a while to upgrade my old one, and I did it. It made my life so much easier, and I love the high technology. Samsung really knows how to level up his game. Brilliant innovation and design packed with amazing features. Integrates into the home ecosystem and saves both time and money on every wash. It is so easy to use through phone or tablet, practically is great. I can see the progress of my washing through my phone. If I had forgotten something to add, I could just pause and start again where I was left. I love the Al screen is sophisticated, great touch mood. There are so many options there to do your washing, and I can't believe I'm saving detergent and conditioner a lot. I'm just in love with this amazing product I definitely recommend because it is worthed.
Helpful?
Originally posted on Samsung UK
Alek Sandra
1 (9,999)

2026-06-16

Windsor

Capacity : 26 kg | Color : Gray
1 (9,999)
Huge disappointment – Defective Series 9 AI Machine! Extremely disappointed with Samsung UK. On January 3rd, 2026, I bought their top-tier Series 9 AI washing machine. My entire home is equipped with Samsung appliances because I always trusted the brand, but this experience has been terrible. ​Within just one month of use, the machine started making strange noises, which recently became a horrific metal-on-metal sound. The Samsung engineer visited today and confirmed that the shock absorbers are failing because they are extremely weak. He even admitted this is highly unusual for a brand-new machine and clearly a factory defect. ​I am deeply unsatisfied that a premium, expensive appliance failed in month one. As a loyal customer who only buys Samsung, I expected far better quality and reliability. Unacceptable for a top-tier price!
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-06-16

Samsung

We are extremely sorry to see that you are having issues with your washing machine so soon after purchasing it, Alek. We do not expect our products to perform like this, and can assure you that they are built to high standards with high quality parts which will last for years to come. Our engineers are highly trained and will get this issue resolved as quickly as possible. Your feedback is greatly appreciated, and we'll take this on board to help improve our products in the future. In the meantime, we'd recommend liaising with our Support Teams again for further guidance. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

qwhdioqh
5 (9,999)

2026-07-12

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] love the AI features and the ability to control from my phone. Integrates nicely having other samsung devices. Looks sleek and smart in the utility room. On the more expensive side but would still recommend the product. Makes doing washing more enjoyable
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-07-16

Samsung

Thank you for your awesome five-star review of your new Washing Machine! From the sleek design to the outstanding smart features such as Galaxy AI and SmartThings, the possibilities are endless! ^LB at Samsung Support

Petru83
5 (9,999)

2026-07-12

London

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] The clothes come out clean, well-wrung and retain their appearance even after many washes. The design is modern and the build quality inspires confidence. So far it has worked without any problems and has exceeded my expectations.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-07-15

Samsung

We're delighted to see how much you are enjoying your Series 9 Washing Machine, Petru! This epic appliance makes getting perfectly clean and span laundry easier than ever, ensuring that your clothes stay in shape, and the stylish yet robust design allows it to fit in to your home. It will be impressing you for years to come! ^SK at Samsung Support

Daz80
5 (9,999)

2025-04-10

Kent

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Got to try out the new washing machine this week. Such a modern looking machine, very futuristic with the screen on the front. Build quality is great, but it is the screen on the front that is the star of the show. Cleans very well and especially like the AI cleaning mode which chooses the best cycle for your load. Makes everything so simple.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-16

CX

We're delighted to hear that you're enjoying the sleek, futuristic design and intelligent features of our Bespoke Series 9 Washing Machine, Daz! At Samsung, we strive to blend innovation with practicality, and the AI cleaning mode is designed to make laundry effortless by selecting the optimal cycle for each load. It's great to know that the advanced display and smart technology are enhancing your experience. Thanks for sharing your thoughts, we're thrilled to be part of making everyday tasks simpler and more efficient! ^CH at Samsung Support

Brigi
1 (9,999)

2026-05-04

Capacity : 26 kg | Color : Gray
1 (9,999)
Fehlkauf meines Lebens! Kein Knitterschutz! Keine Trommelbeleuchtung! Mit Duvetbezügen (200/210 cm) völlig überfordert, zerknittert ineinander gerollt. Waschdauer zu lange. Waschmittel und Weichspülerdosierungen erfolgen nach Zufallsprinzip. Waschmaschine nicht über NATEL steuerbar…. etc. etc.
Helpful?
Originally posted on Samsung CH
Response from Samsung:
2026-06-09

Samsung

Hallo Brigi! Vielen Dank für deine Bewertung und die offenen Worte. Dein Feedback zur Qualität und Alltagstauglichkeit ist für uns sehr wertvoll. Gerne bieten dir wir technische Unterstützung an. Nutze gerne den Support Bereich unter https://kontakt.samsung.ch/. Hier findest du Hilfestellungen und hast u.a. auch die Möglichkeit, im Chatbot eine Konversation mit unseren Kolleg:innen zu starten. Liebe Grüsse Dein Samsung Service Team

NK31
5 (9,999)

2026-03-15

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Probably the best washing machine I have ever owned. You really don't need an instruction manual. Everything you need to know from washing cycles to detergent and softener levels is right there on the screen. I am saving so much electricity and water since my previous washer
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-04-08

Samsung

We appreciate the time you’ve taken to let us know your wonderful feedback! You will always get the five-star treatment with us! ^JH at Samsung Support

Ryan
5 (9,999)

2025-04-07

Capacity : 26 kg | Color : Gray
5 (9,999)
Engineered for the modern home, the washing machine blends sleek design with intelligent technology to make laundry effortless. With intuitive touch control panel, AI powered wash cycles and remote operation via the Smartthings app, this smart washer adapts to my lifestyle.
I recommended this product.
Helpful?
Originally posted on Samsung Ireland
mernae5_5264
5 (9,999)

2025-05-20

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] I am really happy with my new washing machine ❤️❤️ its soo luxurious and quiet Its so easy to use , cleans verry good and it needs less detergent for the clothes to come out clean I also takes a lot of clothes in one wash i am really i love guys
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-05-20

CX

We are over the moon to see you are loving your incredible Bespoke AI Series 9 Laundry Front-Load Washing Machine with AI Home! With AI Energy Mode and AI Wash, you can reduce the amount of detergent you are using as your machine will detect the weight of the fabric and level of soiling to adjust the amount of water and detergent needed. Not to forget you can reduce your energy consumption by up to 70% thanks to AI Energy Mode. To finish off, with the huge 9KG drum, you can put more clothes in than ever before, taking the chore out of washing! ^LB at Samsung Support

DAVEGLASGOW
5 (9,999)

2025-09-02

Glasgow, UK

Capacity : 26 kg | Color : Gray
5 (9,999)
Great machine, so many options, but easy to navigate. Love the auto-dispense of detergent, and the integration with smarthings is great. Great results. Cycles a lot quicker than previous machine. So quiet, I haven't even tried the silent mode yet
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-09-09

CX

We’re thrilled to read your thoughts and feedback about your new Bespoke AI Washing Machine! Thanks for sharing with us and giving us top marks, Dave! ^EW at Samsung Support

Adewale 1
5 (9,999)

2025-05-05

Luton

Capacity : 26 kg | Color : Gray
5 (9,999)
Amazing washing machine with so many useful features. It really good looking too, which is a plus. I have noticed that since I bought this washing machine, my spending on electricity has noticeably reduced. It's also quiet and washes well.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-05-06

CX

We're thrilled to see that you are loving your Series 9 Washing Machine! This appliance is packed full of features that ensure your laundry gets the five-star treatment with every wash. Not to mention, the A grade energy efficient rating means that this machine looks after your pockets in more ways than one. Keep enjoying! ^SK at Samsung Support

karolinaxxx_3317
4 (9,999)

2025-06-26

Capacity : 26 kg | Color : Gray
4 (9,999)
[This review was collected as part of a promotion.] This washing machine is unlike any that I’ve tried. It’s quiet, washes your clothes really well and looks aesthetically pleasing. It has a large capacity at 9kg and it looks and works amazingly. I would definitely recommend
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-06-27

CX

We are thrilled to see you are enjoying your spectacular Bespoke AI Series 9 Laundry Front-Load Washing Machine with AI Home, Karolina! Thanks to the awesome 9kg drum size, you'll have plenty of room to wash all your favourites! Along with the incredible Digital Inverter Motor, you'll get peace and quiet whilst your machine works hard to give you the best performance! ^LB at Samsung Support

Liz23
5 (9,999)

2025-07-07

Fife Scotland

Capacity : 26 kg | Color : Gray
5 (9,999)
Capacity more than efficient for my needs love the Tec I can use my phone to operate and as I already have Samsung TV and Samsung fridge freezer I knew I would have the best performance from my appliance thank you Samsung
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-07-08

CX

You're very welcome, Liz, and it's fantastic to see that you're not only a fan of our range of appliances, but that your Series9 Front Load Washing Machine is giving you the same levels of excellence as your TV and Fridge-Freezer. Thanks to the SmartThings app, you'll have most of the guess work taken out of your laundry days making them more efficient. ^DB at Samsung Support

IHKhan
5 (9,999)

2025-10-31

Capacity : 26 kg | Color : Gray
5 (9,999)
This machine is very heavy but that help from moving at spin cycle. Absolutely love the features and connectivity with spotify music and you tube. AI laundry options are great. Machine looks gorgeous in the kitchen.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-11-25

CX

Fantastic to see how much you are enjoying your Series 9 Washing Machine! It stays put during the spin cycle, with top quality heavyweight materials, and features an incredible range of connectivity options. AI ensures that your clothes are cleaned to perfection, and the stylish design ensures that this appliance fits in perfectly to your home. There's so much to love! ^SK at Samsung Support

Lilda
3 (9,999)

2025-08-20

Capacity : 26 kg | Color : Gray
3 (9,999)
yes it is all singing, all dancing, but after every wash or spin, no matter the weight, my clothes are very creased. At age 82 I have never had a washing machine where this happened. Dry washing is now a chore.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-08-20

CX

We are disappointed to see you are not fully enjoying your Bespoke AI Front-Load Washing Machine Series 9 AI Home, Lilda! Please make sure you are using the correct cycle and not overloading the machine as this can alter the performance of your wash. We'd recommend contacting our Support Teams who will get your appliance working to perfection for you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Ste55
5 (9,999)

2025-04-10

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] The large AI Home screen helps with visibility when choosing the cycle and is really easy to use. I especially love the ability to select the cycle using my voice, I just tell it what to do while I'm loading it.
Helpful?
Originally posted on Samsung UK
TomFree71
5 (9,999)

2025-08-17

Market Harborough, Leicestershire

Capacity : 26 kg | Color : Gray
5 (9,999)
Amazing washing machine. Stylish and sleek design. Great capacity, super efficient with great ease of functionality. Works great with the SmartThings app too. And it is quiet! Best washer ever!
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-08-19

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Bespoke AI Front-Load Washing Machine Series 9 AI Home! ^LB at Samsung Support

Zon7
5 (9,999)

2025-04-11

London

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Amazing design with an easy to use digital display. Touchscreen is extremely smooth and responsive which makes selection simple. Large number of wash cycles to choose from.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-16

CX

We're thrilled to see how much you are enjoying your Series 9 Washing Machine! The stylish design takes usage into account, with an incredibly intuitive display that is very responsive and operates flawlessly. With such an extensive number of cycles, your laundry can always get the five-star treatment. This machine is the perfect laundry day companion! ^SK at Samsung Support

Rayray25
5 (9,999)

2025-04-23

London

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] I can confidently say it’s one of the best appliances I’ve used. The design is incredibly sleek and modern—definitely a standout piece that adds a touch class at a home!
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-23

CX

We're thrilled to hear that your Series 9 Washing Machine is making such a strong impression, Ray! Our goal is to combine stylish design with top-tier functionality, ensuring that every appliance not only enhances daily tasks but also complements your home beautifully. Thank you for your glowing feedback we're delighted it's adding both convenience and elegance to your space! Many thanks for the five stars! ^CH at Samsung Support

a57on217
5 (9,999)

2025-04-24

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] The BEST washing machine I have EVER had. Easy to use and cleans my clothes perfectly. So glad I upgraded as it has made my life so much easier. It is OUTSTANDING!!
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-24

CX

We're thrilled to see that the Series 9 Washing Machine has taken the top spot for you! This intuitive machine gives your clothes the five-star treatment with every wash. Laundry is no longer a chore with this capable appliance! ^SK at Samsung Support

Jjjji
5 (9,999)

2025-06-23

London

Capacity : 26 kg | Color : Gray
5 (9,999)
I am very happy with the results, quality, technology and look of this washing machine it is also very efficient, has good capacity and a lot of functions
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-06-24

CX

We're over the moon to see you're loving the Series 9 Washing Machine! With its huge capacity, quiet operation and energy saving thanks to SmartThings, it is indeed a fantastic appliance! Many thanks for the five stars! ^CH at Samsung Support

S ALI
5 (9,999)

2025-04-15

Capacity : 26 kg | Color : Gray
5 (9,999)
This washing machine makes your life easy. No need to add washing detergent all the times. You can monitor the progress of wash in smart things app.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-17

CX

We're so glad to hear that our Series 9 Washing Machine is simplifying your routine! The convenience of automatic detergent dispensing and real-time monitoring through the SmartThings app is all about making laundry effortless. We design our appliances with smart innovation in mind, helping you save time while ensuring your clothes come out perfectly clean. Thanks for sharing your experience and the five stars! ^CH at Samsung Support

Lukas
5 (9,999)

2025-04-24

Capacity : 26 kg | Color : Gray
5 (9,999)
Brilliant innovation and design packed with amazing features. Integrates into the home ecosystem and saves both tike and money on every wash.
I recommended this product.
Helpful?
Originally posted on Samsung Ireland
JDench88
5 (9,999)

2025-05-09

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Premium all-inclusive Washing machine that takes the hassle out of doing the laundry whilst maintaining incredible efficiency.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-05-09

CX

It is incredible to read that you are loving your awesome Bespoke AI Series 9 Laundry Front-Load Washing Machine with AI Home! With AI Home this acts as an intuitive control centre, offering clear information and touchscreen control. It also personalises your washing by remembering your habits, suggesting cycles and displaying timely information, along with AI Energy Mode, this will help you reduce energy consumption by up to 70%! We have you covered! ^LB at Samsung Support

LightJ
5 (9,999)

2026-01-20

Capacity : 26 kg | Color : Gray
5 (9,999)
I love my washing machine, work perfectly, quite and consume less energy. White cloth wash can be added to the cycle list.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-01-21

Samsung

Thanks for taking the time to leave a review of your Bespoke AI Front-Load Washing Machine. We're happy to hear you are loving using the washing machine and that is it working perfectly. We hope you continue to enjoy! ^KF at Samsung Support

Z21z21
5 (9,999)

2025-09-24

Capacity : 26 kg | Color : Gray
5 (9,999)
Samsung washing machine it is quiet, it only draws the amount of liquid needed for washing and saves on electricity
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-09-29

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Washing Machine! ^LB at Samsung Support

BigOz7442
5 (9,999)

2025-04-23

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Wow. What a machine. Intuitive and energy saving. Very easy to use from either the on board tablet or smart things.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-23

CX

Thank you for your lovely five-star review of your Bespoke AI Series 9 Laundry Front-Load Washing Machine with AI Home! SmartThings will take your washing to a new level, and with AI Energy Mode, you can reduce your energy consumption by up to 70% whilst ecobubble technology will effectively wash your clothes at cooler temperatures, helping to bring those bills down! ^LB at Samsung Support

Martynaaxx
5 (9,999)

2026-01-24

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Was hesitant at first but absolutely in love with this washing machine. Looking to get the matching dryer now.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-01-24

CX

It’s wonderful to hear that you found the fantastic Bespoke AI Front‑Load Washing Machine Series 9 to be a worthy purchase, Marty! If you’d like support choosing the right tumble dryer to pair with it, we’d be more than happy to help. You can contact us on 0333 000 0333 (Monday to Friday, 8am to 8pm; Saturday and Sunday, 9am to 6pm), or via Live Chat here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

RDad
5 (9,999)

2025-04-23

West Midlands

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Love the new AI Home screen. Its so much more responsive than my previous WW9000 screen.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-23

CX

We're thrilled to see you're loving the Series 9 Washing Machine! With its intuitive controls, quiet performance and excellent cleaning capability, it is indeed a fantastic appliance! Many thanks for the five stars! ^CH at Samsung Support

Anonymous
5 (9,999)

2025-12-17

Capacity : 26 kg | Color : Gray
5 (9,999)
Great product. Been a long-time Samsung customer and would definitely recommend it.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-12-18

CX

Thank you for sharing the five star review of your awesome Series 9 Bespoke Washing Machine! It's absolutely brilliant to have you on board as a long term Samsung user; we have always got you covered with the most innovative tech around, and we look forward to serving you for many years to come. The Series 9 is absolutely stunning and delivers a quiet operation with advanced features to cover every need. It's super energy efficient, too! Laundry days have never felt so good! ^EW at Samsung Support

Clarkes
5 (9,999)

2025-03-20

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Every thing about the machine is extremely easy and it’s quite and looks nice
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-03-31

CX

We're thrilled to see you're loving the Bespoke Series 9 Washing Machine! With its sleek design, excellent cleaning ability and energy efficiency, it is indeed a fantastic appliance! Many thanks for the five stars! ^CH at Samsung Support

Sammysmartthing
5 (9,999)

2025-04-21

Kilmarnock Ayrshire Scotland

Capacity : 26 kg | Color : Gray
5 (9,999)
Great capacity, mind blowing technology, very efficient, great performance.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-22

CX

We're thrilled to see how much you are loving your Series 9 Washing Machine! The 9KG capacity means that you can reduce laundry loads, and this efficient machine can clean your laundry perfectly. This appliance is enriched with useful tech, such as Wi-Fi connectivity, which helps keep you in control, even when you aren't at home. You'll be enjoying this epic machine for years to come! ^SK at Samsung Support

Z0mb1e
4 (9,999)

2025-08-21

Woking england

Capacity : 26 kg | Color : Gray
4 (9,999)
Samsung washing machine technology demonstrates excellent performance.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-08-24

CX

Congratulations on your new Series 9 Washing Machine, what a great decision you made. ^CH at Samsung Support

June 11
5 (9,999)

2025-04-10

Capacity : 26 kg | Color : Gray
5 (9,999)
Just amazing engineering with such high performance and ease of use.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-04-16

CX

It is great to see you are loving your Bespoke AI Series 9 Laundry Front-Load Washing Machine with AI Home, June! Thanks to AI Ecobubble technology, this detects the type of fabric and optimises the amount of bubbles, washing time and temperature and spin speed! Giving you the ultimate performance! ^LB at Samsung Support

Khalid 786
5 (9,999)

2026-05-02

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Today I bought and looking good and nice and I think it’s good
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-05-02

Samsung

It is great to see are loving your new Washing Machine, Khalid! From the design, to the exceptional features, you'll love this for years to come! ^LB at Samsung Support

Designated launderess
5 (9,999)

2026-06-01

Shropshire

Capacity : 26 kg | Color : Gray
5 (9,999)
Really quiet, intuitive use and excellent range of programs
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-06-02

Samsung

We are over the moon to see you are loving your spectacular Washing Machine! Thanks to the incredible Digital Inverter Motor you'll get peace and quiet whilst your machine works hard to give you the best performance! Along with the huge amount of programmes, we are taking the chore away from washing! ^LB at Samsung Support

Pinupjoe
5 (9,999)

2026-06-23

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] Apart from being very efficient, it has lots of features
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-06-24

Samsung

We are over the moon to see you are loving your Washing Machine! Thanks to AI Home, it includes features such as AI Wash which will create more possibilities than ever before, and this will take your washing experience to a whole new level! ^LB at Samsung Support

Matt456
5 (9,999)

2026-02-02

Scotland

Capacity : 26 kg | Color : Gray
5 (9,999)
Who needs AI, in a washing machine, funnily enough its become a helpful tool in optimizing our daily laundry. I didnt think it was of any use what so ever but the smart capability is pretty impressive. I can optimize my use along with my solar generation such that the cost of the washing is free! Not in winter in scotland that's no help what so ever, but in summer when we generate it means everything i would have exported to the grid can be used to first top up my battery and second do my laundry. Bonus. Less bills. Who needs Spotify on your washing machine.... yet to find out why its there but my 3yr old loves it so Who cares. Is it helpful to have a Google search engine on the machine... no ... but who cares its an app that doesn't have to be used. Now let's get to what matters.... programability of settings is great. Really helps optimize care over garments and length of cycle. Performance of the machine is great. As is the drier that matches it. Load size is ideal.. could go large but think this is enough. Opted for separate dryer over my combined unit and im glad... less time wwaiting to do a wash and then a dry. Only downfall is having to change machines to do this but I feel the the time the machines are running is far less. This is a quiet machine, very. Which is great for late night washing. The added bonus of pouring the washing liquid into the machine and allowing the machine to choose how much to use is wonderful. No mor sticky half dissolved packaging pods, and simplicity of not over using liquid. I dont think ide go back to a wase drie if I could help it as the machines seem to work better as individuals. Ofcourse twice the floor space or height if you stack them.well made from Samsung as always. Counter parts are equal im sure but having gone from a direct drive unit from another high end manufacturer that ended up with it shaking the bones from the house and not being able to be fixed to this new machine is great. Design seems spot on.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-02-02

CX

Thank you for this detailed and insightful review of your new and incredible Bespoke AI Front Load Washing Machine Series 9, Matt! It’s fantastic to hear how this premium appliance has exceeded your expectations and become such a useful part of your daily routine. It’s great to see you highlight the practical benefits of its AI features, especially the way it optimises washes around your solar generation, which helps to reduce energy costs. We also appreciate your positive feedback on its programmability, quiet operation, automatic detergent and softener dispensing, and excellent overall performance. Choosing a separate washer and dryer for added efficiency and flexibility is a smart approach, and we're pleased to hear that this setup works perfectly for you. Thank you again for sharing such thoughtful feedback and for choosing Samsung. We’re delighted that the sleek design, flawless performance and smart features are delivering such a positive experience in your home! ^CL at Samsung Support

Mr Geoff
5 (9,999)

2026-01-30

Capacity : 26 kg | Color : Gray
5 (9,999)
[This review was collected as part of a promotion.] This new machine has yet to fully prove itself, but if it is as good as the previous Samsung, shown in the last picture, I shall be well pleased; that machine is still in good working order and I feel somewhat sad to see it waiting in the corner to be taken away. My reason for replacement were twofold: 1) preventative failure/maintenance replacement and, 2) my desire for extra features, and the new Bespoke AI Home 9KG has more than fulfilled that requirement. I wanted Add Wash, (now called Garment Add), Auto Dispense, Drum Clean, and a more energy efficient machine, for starters, and this model has all of that and much more. Although ordered on the 12/01/26 it was only recently delivered on 26/01/26. I unwrapped, installed, and commissioned the machine the following day. So, I have now done only two washes over the two days following commissioning and it ran super smooth and quiet, and the navigation and information display is fantastic. I have yet to fully acclimatise myself to the touch screen navigation and I find that it is, so far, a constant learning curve. There are several downloads to be made to update and complete the package and I now have AI energy set up to run. This machine also has a learning process which improves results with every wash I think, as it gets to know my wash habits. There is no user manual supplied with this machine in paper book form, which would be my preferred media (I'm 72 years old, it's what I am used to) but there is a downloadable version on the Samsung UK website. There are some small icons on the touch screen which I have no idea of their reference, they are not shown in the user download. However, I am very, very pleased with my new machine which looks beautiful, and furthermore, I bought it direct from Samsung at a very good price indeed. Well done Samsung. I hope you look after my old machine, it was a faithful servant for almost 10 years; my late wife loved it, and she would have adored it's replacement. Bixby is good, and being male I chose the female voice, and the good news is now my Samsung Fridge Freezer (Bought 2024), also connected to the hub, has new a new Samsung buddy to chat with over the network.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-01-31

CX

Thank you for sharing this in‑depth and heartfelt review of your new Bespoke AI Front‑Load Washing Machine Series 9, Geoff! We truly appreciate the care and thought you put into upgrading your appliance, and we’re delighted to hear that your new machine is already living up to your expectations. It’s wonderful to know that your previous Samsung washing machine served you faithfully for almost a decade, and that the features you were looking for, such as Garment Add, Auto Dispense, Drum Clean and improved energy efficiency, are already proving to be exactly what you wanted. The smooth, quiet performance and advanced touch‑screen navigation are key strengths of this model, and it’s fantastic that you’re already experiencing these benefits after only a couple of washes. With AI Energy and the machine’s learning features enabled, it will continue to adapt to your washing habits and optimise itself over time. Although a printed manual is not included, you can always download the latest version from the Samsung UK website under Support on the product page. Here is the link to the User Manual for this model: https://downloadcenter.samsung.com/content/UM/202506/20250619114230621/Web_IB_Z-PJT_WF9400F-AD_7LCD_ENGLISH.pdf We understand that many customers still prefer a physical booklet, especially when they have been using appliances for many years, and we will certainly make sure to pass on this valuable feedback. It’s also lovely to hear that Bixby and your Samsung fridge freezer now have a new companion in your Samsung ecosystem! ^CL at Samsung Support

User manual & downloads

User Manual (WM)

ver 0.0 | 19.34 MB

2025-08-12

ENGLISH, ARABIC
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* Key features may different from Key Spec