Bespoke Jet™ AI Stick Vacuum Cleaner 280W - VS28C9769QG

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Highlights

280W suction power

280W suction power

Up to 100 mins run-time

Up to 100 mins run-time

AI Cleaning Mode

AI Cleaning Mode

Integrated Clean Station™

Integrated Clean Station™

 10 Year Motor Warranty

 10 Year Motor Warranty

 

 

 Sensitive Choice Approved

 Sensitive Choice Approved

 

 

Features

Our most powerful
stick vacuum yet1

With up to 280W and a self-emptying
dustbin

1 Compared to the stated suction power of cordless vacuum products in Samsung.
Based on testing by the Korea Testing Laboratory, in accordance with the IEC62885-4: 2020 standard. Measured at the inlet of the non-motorized tool when the dustbin is empty, using Jet Mode and a large capacity battery that is fully charged.

Powerful Cleaning Performance

Digital Inverter Motor

Designed to effectively capture dust and hair on multiple surfaces The Digital Inverter Motor’s improved design generates an impressive 280W of suction 2, making it our most powerful vacuum yet when compared with other Samsung stick vacuums.

A Bespoke Jet™ AI's HexaJet Motor demonstrates powerful suction. 280W suction power. A Bespoke Jet™ AI's HexaJet Motor demonstrates powerful suction. 280W suction power.

2 Based on testing by the Korea Testing Laboratory, in accordance with the IEC62885-4: 2020 standard. Measured at the inlet of the non-motorized tool when the dustbin is empty, using Jet Mode and a large capacity battery that is fully charged.

Complete dust disposal

Integrated Clean StationTM

Clean from start to finish with the new Integrated Clean StationTM. Air Pulse technology removes hair and fine dust which is then trapped by the auto-closing dustbin, conveniently emptying the bin without getting your hands dirty or dust everywhere. It also stores and charges the stick vacuum, ready for use.

Step 1. Place a Bespoke Jet™ AI with a full dustbin on the All-in-one Clean Station. Step 2. Dustbin is emptying. Air pulse technology empties dustbin and the dust drops into the Clean Station. Step 3. Auto-closing dustbin. Step 1. Place a Bespoke Jet™ AI with a full dustbin on the All-in-one Clean Station. Step 2. Dustbin is emptying. Air pulse technology empties dustbin and the dust drops into the Clean Station. Step 3. Auto-closing dustbin.

Cleaning made easy

AI Cleaning Mode

AI Cleaning mode is able to intelligently identify and adapt to various environments* and floor types by adjusting suction power and brush speed settings, giving you an optimal and efficient clean.

A Bespoke Jet™ AI senses vacuuming air pressure, the brush load and controls suction power and the brush speed. There are 3 different floor surfaces, each covered in dust: carpet, wood and a mat. Brush RPM and Suction power changes depending on the room conditions. Battery power saving up to 14%. A Bespoke Jet™ AI senses vacuuming air pressure, the brush load and controls suction power and the brush speed. There are 3 different floor surfaces, each covered in dust: carpet, wood and a mat. Brush RPM and Suction power changes depending on the room conditions. Battery power saving up to 14%.
* The ability to identify different cleaning environments can be affected by environmental conditions such as objects in the path of the vacuum as well as debris or moisture on the surface of the floor.

Performance

Performance without compromise

Jet Cyclone Technology™

Jet Cyclone technology uses a high-efficiency, multi-cyclone structure with 10 cyclones and 28 air inlets that help create an optimal air path designed to minimise the loss of suction power while trapping fine dust particles.

Cleaning that lasts

Up to 100 mins runtime*

With a powerful 25.2V lithium-ion battery, get up to 100 mins* of uninterrupted cleaning from corner to corner without the rush.

* The stated run time is based on using a large capacity battery that is fully charged at the minimum power level with a non-motorized tool attached. Results may vary depending on actual usage.

Powerful on carpet and hard floors

Active Dual Brush and Slim LED Brush+*

Enjoy outstanding cleaning on most floor types and with LED lighting in the front, now you can clean thoroughly and never miss a spot, even in dark spaces like under furniture.

* Brushes, accessories, and product colour may vary depending on the product specification..
Step 1. Place a Bespoke Jet™ AI with a full dustbin on the All-in-one Clean Station. Step 2. Dustbin is emptying. Air pulse technology empties dustbin and the dust drops into the Clean Station. Step 3. Auto-closing dustbin. Step 1. Place a Bespoke Jet™ AI with a full dustbin on the All-in-one Clean Station. Step 2. Dustbin is emptying. Air pulse technology empties dustbin and the dust drops into the Clean Station. Step 3. Auto-closing dustbin.
Step 1. Place a Bespoke Jet™ AI with a full dustbin on the All-in-one Clean Station. Step 2. Dustbin is emptying. Air pulse technology empties dustbin and the dust drops into the Clean Station. Step 3. Auto-closing dustbin. Step 1. Place a Bespoke Jet™ AI with a full dustbin on the All-in-one Clean Station. Step 2. Dustbin is emptying. Air pulse technology empties dustbin and the dust drops into the Clean Station. Step 3. Auto-closing dustbin.

Hygiene

Helps trap up to 99.999%* of dust**

5-stage filtration

With a five-layered filtration system, BESPOKE Jet™ AI can trap up to 99.999%* of dust**, helping to prevent release back into the air.

* Based on internal testing, in accordance with the IEC 62885-2, CL.5.11 standard, using the Jet mode. Results may vary depending on actual usage.
** Refers to dust particles in the size range of 0.5 to 4.2µm.

Mop hard floors with dual wet pads

Spray Spinning Sweeper

Keep hard floors clean with dual rotating microfibre pads and manually spray extra water from the 150ml water tank.

Easy Maintenance

Washable Dustbin

Cleaning your dustbin is quick and easy – simply remove it at the push of a button and all parts, i.e. the dustbin, cyclone and filter, are fully washable for hassle-free maintenance.*

* After cleaning, dry the fine dust filter completely for more than 24 hours in the shade before use.

Great for pet owners

Pet Tool +*

With a rubber nozzle and bristles, Pet Tool+ is designed to pick up dust and hair on couches and mattresses

* Brushes, accessories, and product colour may vary depending on the product specification.

Convenience

Ergonomic Design

Height-adjustable wand

Minimise strain on your back and wrist with the convenient, height-adjustable wand. With three options to choose from, set it to the most comfortable length that works for you and easily clean around the house.

Convenient, portable storage

Accessory Cradle*

Neatly and conveniently store all your accessories and brushes in one place with an Accessory Cradle*. It also includes a handle that makes it easy to store in a cupboard and take it where you need it.

* Brushes, accessories, and product colour may vary depending on the product specification..

Intuitive Control

LCD Display

The LCD display makes it easy to check the status of your vacuum at a glance by displaying the suction level, available runtime and error alerts. It also displays progress when the battery is being charged.*

* The displayed time may differ from the actual usage time and is continuously updated every second. The usage time may shorten based on the number of uses.

Clean more areas, more thoroughly

Included Accessories

Pet Tool: Designed to pick up dust and hair on couches and mattresses Combination Tool: For use on upholstery and keyboards. Extension Crevice Tool: Perfect for reaching into narrow crevices and nooks Flexible tool: Designed to clean high areas such as on top of cabinets or shelves

SmartThings

Optimised performance and maintenance

SmartThings App Enabled*

Track cleaning history as well as view customized maintenance guide thanks to Bespoke Jet AI’s smart self-diagnosis*.

* Available on Android and iOS devices. A Wi-Fi connection is required. All devices should be connected to Wi-Fi or other wireless network, and registered with a single Samsung Account. Availability may vary by country, region, service provider, network environment, or device, and may change without notice.

What's in the box

Specifications

  • Max Consumption Power

    730 W

  • Suction Power

    280 W

  • Running Time

    Up to 100min (Stated run time applies to the minimum power level with a non-motorized tool attached)

  • Noise Level

    87 dBA

  • Dust Collection Type

    Multi Cyclone

  • Number of Cleaning Modes

    5

  • Dustbin Capacity

    0.5 L

  • Display Type

    LCD

  • Body Colour

    Black ChroMetal

  • Secondary colour

    Satin Greige

  • Digital Inverter Motor

    Yes

  • WiFi Embedded

    Yes

  • AI Cleaning Mode

    Yes

  • SmartThings App Support

    Yes

  • Voice Control

    Bixby support - English(US,UK,IN)/French/German/Italian/Spanish(ES,LATAM)/Portuguese(BR)/Chinese(Mandarin)/Korean

  • Self-Diagnosis

    Yes

  • Customized Setting

    Yes

  • OTN Update

    Yes

  • Maintenance Guide

    Yes

  • Battery Type

    Li-ion

  • Voltage

    25.2 V

  • Charging Time (approximatley)

    300 min

  • Detachable Battery

    Yes

  • Quantity

    1 EA

  • Charging Station

    Clean Station

  • Main Brush Head

    Active Dual Brush

  • Additional Brush

    Slim LED Brush+

  • Additional Brush (Others)

    Spray Spinning Sweeper

  • Accessory 1

    Pet Tool+

  • Accessory 2

    Combination Tool

  • Accessory 3

    Extension Crevice Tool

  • Accessory 4

    Flexible Tool

  • Accessory 5

    Accessory Cradle

  • Accessory 6

    Multi-use Wet Pad (2ea)

  • Accessory 7

    Single-use Wet Pad (10ea)

  • Consumption Power

    1300 W

  • Dust Bag

    3 EA

  • Dust Bag Capacity

    2.0 L

  • Dimension (WxHxD)

    300x850x300 mm

  • Dust Bag Full Indicator

    Yes

  • Weight

    6.4 kg

  • Wi-Fi On/Off Indicator

    Yes

  • Filter

    Fine Dust Filter

  • Pre-Motor Filter

    Yes

  • Spinning Cyclone

    Yes

  • Washable Dust Bin

    Yes

  • Telescopic Pipe

    Yes

  • Dimension (WxHxD)

    250x1036x243 mm

  • Dimension (Net)

    250x1036x243 mm

  • Dimension (Set)

    300x1192x350 mm

  • Dimension (Package)

    412x931x376 mm

  • Weight (Net)

    2.98 kg (with VCA-SBTC97 battery and Slim LED Brush+)

  • Weight (Set + Station Weight)

    9.4 kg

  • Weight (Package)

    16.2 kg

  • Security Update Period (At least 5 years from launch of product)

    31 Dec 2028

Reviews

Bespoke Jet™ AI Stick Vacuum Cleaner 280W - VS28C9769QG

4.4

Recommended by 87% of customers.

Write a review
5 stars 67%
4 stars 19%
3 stars 8%
2 stars 2%
1 stars 4%
Features 3.0
Performance 3.8
Design 2.8
Value 2.3
AI review summary
  • The vacuum offers impressive suction power and convenient features like an AI-powered automatic adjustment of suction based on floor type.
  • It performs well on both hard floors and carpets, with a long battery life and versatile accessory tools.
  • However, some users have reported issues with the AI functionality and concerns about the durability of certain components.
  • Overall, it seems to be a high-quality, feature-rich product that delivers impressive cleaning performance for most users.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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169 Reviews

FirstStick
2 (9,999)

2025-02-15

2 (9,999)
I always used to buy $99 vacuumed that lasted two years before they gave out or stopped working and hubby convinced me to get a good stick vacuum and we spent over $1000. Again two years later I find myself purchasing a $99 vacuum as both of the heads I purchased with the Samsung jet bespoke have stopped working. I can’t see myself vacuuming with the corner head or the half size head and getting very far. I’m so very disappointed that I spent all that money to only find myself with a vacuum that was good for two years. I worked well and I was happy with it till now. Nothing lasts anymore but next time I should stick with my guns and save my money I feel.

Features

2 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Sandhya02
5 (9,999)

2023-06-26

Clarksburg

5 (9,999)
[This review was collected as part of a promotion.] Cleaning a house is a tiresome job but not with this Samsung Bespoke Jet Al Vacuum. It's very light weight and above all cordless. I can reach any part of the floor with ease. It's also extremely powerful. The AI mode gets the job done most of the time but I also use Max and Jet modes sometimes. The battery lasts enough to clean the entire floor and recharging is very easy on the clean station. The LED display shows the battery percentage and the mode being used, which are extremely helpful. Connect with the smartthings app to make life more convenient and to monitor the progress. The best vacuum cleaner I have used. Highly recommended.
Luciel
Incentivised review Rewarded for feedback, but gave honest & objective review.
3 (9,999)

2023-09-14

3 (9,999)
Hard handling and quite heavy, brush tool’s the brush part is too soft and long, mop tool’s the water bottle is leaking when it is put on the stand, the vacuum’s bin position is not good, can not clean under the car seat.

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
LCordell
5 (9,999)

2023-07-27

Warner Robins, Ga

5 (9,999)
I really love this stick vacuum. It has made it much easier to clean around our cat boxes and stairs than with my previous stick vacuum. The only issue that I have run into is that it reacts to the change in floor texture almost too quickly for my taste. It is an easy fix do not a big deal. I love that it empties out into a separate bag because it keeps the pet dander enclosed and less dust is produced. The app makes it easy to see the energy usage and get quick answers to questions about how to maintain the vacuum. I am really happy with the usage of this vacuum, but would like a storage tree for the accessories and more control on the AI floor control.
Anonymous
4 (9,999)

2023-07-27

Warner Robins

4 (9,999)
[This review was collected as part of a promotion.] I really love this stick vacuum. It has made it much easier to clean around our cat boxes and stairs than with my previous stick vacuum. The only issue that I have run into is that it reacts to the change in floor texture almost too quickly for my taste. It is an easy fix do not a big deal. I love that it empties out into a separate bag because it keeps the pet dander enclosed and less dust is produced. The app makes it easy to see the energy usage and get quick answers to questions about how to maintain the vacuum. I am really happy with the usage of this vacuum, but would like a storage tree for the accessories and more control on the AI floor control.
Lillie18
5 (9,999)

2023-09-01

Porth

5 (9,999)
[This review was collected as part of a promotion.] I have had my hoover for over a week now and from the moment i got it out of the box it has totolly excelled my expectations. I have various floor coverings and the AI mode changes the power and brush speed accordingly. This saves me having to change things when i'm in a hurry. I also have 2 cats and one of them molts quite a bit, the pet brush gets all his hair up where other methods have failed. Also the variety of tools is extremely helpful, i live in a old house with high ceilings, with the extendable pipe and the angle attachment i can get all the hard to reach places. Overall an amazing hoover and i would highly recommend.
CoupeDeBoulder
5 (9,999)

2025-02-02

5 (9,999)
I bought the Bespoke AI model about 3 months ago. I also have the Jet 75 and Dyson V15. This is an entirely different vacumn. The battery life is very good and the auction is amazing. This review only applies to the top of the line Bespoke AI model. First, for all those who are down rating this model due to having to clean the micro filter, you need to realize it needs to be cleaned because it's picking up all the dirt that the Jet 75 and Dyson V15 left behind. Once you get your carpet really clean, the issue goes away. And again, this only applies to the Bespoke AI. Best vacuum I've ever owned
JonnyB
5 (9,999)

2023-08-08

Spring Hill, FL

5 (9,999)
[This review was collected as part of a promotion.] I purchased this vac because it came highly recommended. I was not disappointed. It is very easy to use and you can get into hard to reach places way more easily than with your typical vacuum cleaner. At first, when I was using it in AI mode, I didn't trust that it was 'sucking' hard enough to get at all the dirt. But I decided to give it a chance and I was not disappointed. There are still some times when I will crank it up to pick up stubborn dirt, but that is rarely necessary. I love the self-diagnostics that happen after you return the vac to the cradle. This really is a "smart" machine.
Waistidont
5 (9,999)

2023-07-07

Schenectady

5 (9,999)
[This review was collected as part of a promotion.] I thought my previous Samsung bespoke jet cordless vacuum was powerful. I was once again stunned by Samsung's new iteration of super powerful hexajet 280W cordless vacuum. With this new vacuum that has up to 100 minutes of vacuum time is wild. And it's so easy that our children can vacuum with it and put it away in the mess free clean station that comes with it. By mess free I mean even the children by the push of a button can dispose the sucked up debris into the disposable garbage bag that came free with the unit. All in all Samsung continues to innovate and BLOW the competition away.
Johnksk12
5 (9,999)

2025-01-17

West New York, NJ

5 (9,999)
Fantastic product. I have used many vacuums including Samsung, LG, and Dyson. This one beats all of them by a mile. Automatic empty of the bins, smooth action on the rollers, relative quiet noise on the suction makes it all an amazing vacuuming experience.
Psingh4
5 (9,999)

2023-06-26

Yuba city

5 (9,999)
[This review was collected as part of a promotion.] Wow! Talk about innovation! Samsung has truly outdone itself with the Bespoke Jet AI Cordless Stick Vacuum with All-in-One Clean Station in sleek Satin Black. No more wrestling with cords or lugging around heavy vacuums in our multi-story home - it's a breeze with this cordless wonder! And the AI floor detection? Pure genius! It automatically adjusts the suction power to the floor type - even our thickest carpets are no match for it. The smudge-free satin black finish is simply the icing on the cake. And did I mention the self-emptying bin feature? It's a godsend for my allergies! Plus, the straightforward app keeps you in the loop about your vacuum status. Hats off to Samsung for this fantastic innovation!
KatieB
4 (9,999)

2023-11-27

4 (9,999)
I purchased the Samsung Bespoke Jet AI 280w Stick Vacuum on Black Friday. It was on a general special (not a Black Friday sale) for $1399 at Harvey Norman and I managed to get an extra $30 off, making it (still) cost a whopping $1369. I am not used to spending big bucks on fancy appliances, but I have no regrets. If you're chasing the best of the best stick vacuum but your current one still does the job, I probably would wait for this one to come down in price. Is it an excellent product? Absolutely! Is it worth $1399? ...probably not. It's absolutely beautiful. You normally want to hide your vacuum cleaner in a closet, but this is a masterpiece you wouldn't mind making the feature piece of your living room! The accessory caddy is visually appealing and a terrific idea- but this version comes with an extra accessory (the spray sweep tool) and there is no extra slot to store the extra attachment. That was actually quite disappointing to me as it looks silly sitting next to it and now it will probably be tucked away somewhere never to be thought of again. The vacuum is terrific for my floorboards. It has more than enough suction on the medium setting. The suction and performance of this vacuum is superior to any other stick (or even corded) vacuum I've ever used, and I'd even go as far as to say it leaves another competitor's brand starting with "D"'s products in the dust- pun intended. The light made the dust stand out under furniture like cots which I hadn't even realised was there with my old vacuum light, and it disappeared as fast as I saw it with this vacuum. On my most recent use of the vacuum, I found that there could be a potential problem with the "AI" on my vacuum as it started adjusting the suction every five seconds on the same flooring. It hasn't done that before, so I am hoping after it's emptied and charged that it will have resolved itself. I have checked to see if there were any blockages or tangles in the head that the self-diagnosis feature hadn't picked up on (I LOVE that feature for future potential problems and reminders to clean the filters) but it was clear. Fingers crossed. I will be contacting Samsung if this continues. I tend to like the medium setting and that gives me approximately 50mins runtime, which is clearly displayed on the screen. I have read that even the lowest setting hasn't given people anything close to 100mins as claimed, but I have not tested that myself. It is heavier than expected, but still light enough to do the whole house in one go without feeling buggered. It may be a little too heavy for some elderly or otherwise weaker people. I love the multi-floor head so far, but have yet to try it on carpet. The hard floor head is a little disappointing. After one use, there was more dust collected in the roller piece than there was in the dustbin, making it hard for the roller to, well, roll. I even think the fabric on the roller is shedding after one use. Disappointing. I have used the multi-purpose attachment with the bendy attachment using the vacuum as a handheld for cleaning my prams. I am very happy with that piece. I have yet to use the pet tool. I tried out the spinning spray sweep head and I am really unimpressed. You have to constantly manually press spray. I was expecting it to be automatic. I did read somewhere that on the first use you need to repeatedly press spray to clear the air out of the line (or something like that), but I'm disappointed. It's an incredibly slow process and I'd much rather my steam mop or even manual mop for a quicker and more effective clean. My finger was sore from constantly pressing spray. If I use it again, I think it'd be easier to spray the floor with a bottle by hand. It also only came with two different sets of pads. I imagine that, like a steam mop pad, they won't last forever and you'd have to replace them regularly and I'd hate to imagine how expensive they would be. The water tank is very small. It managed to get me through one living room. I think Samsung could have put more time and research into this feature to have made it more practical before releasing it. I know it is not meant to replace mopping, but it's far more effort to use it to just freshen up a room than it would be to actually mop. Speaking of spare parts, upon enquiry at Harvey Norman at how much I'd be looking at to buy a spare battery and dust bags, they informed me I'd be looking at $350-$379 for a spare battery and $30 for a box of dust bags. So if you have a large house or will regularly be using a higher suction mode and therefore draining the battery faster and will likely need a spare battery, keep that in mind. I do think that this model should have included a spare battery like other models do, especially at such a huge price increase! I'm hoping that it will be at least a couple of years before my battery starts to deteriorate, but I consider that to be very pricey for an already pricey product. The automatic dust bin disposal feature is impressive. I normally would empty my old vacuum's dust bin and dust out the filters but the charging/emptying station does it much more effectively and efficiently. As an asthma sufferer, I absolutely love the self-empty feature and am comforted in knowing I'm not releasing any of the dust I've just sucked up back into the air. Having said that, I have turned the automatic emptying feature off as I clean up many small messes throughout the day and it seems pointless for the hard working vacuum to suffer through that process excessively and needlessly, potentially adding to wear and tear. I do wish the charging station had an on/off button too. I do not like the idea of leaving it on charge after it's fully charged. I could turn it off at the wall, but it would be nice to have that option. In summary, the Samsung Bespoke Jet AI 280w Stick Vacuum outperforms every other vacuum I've used and it is stylish to look at. Its battery charge holds better than its competitors and its suction power is unmatched. It is not without issues, however- the accessory holder has one less slot than the accessories provided, the hard floor head's roller gets clogged way too easily, the spray sweep tool is practically pointless, spare parts are extremely pricey and there may be an issue with my specific product's AI technology. It is an exceptional product but a little more thought could have been put into it by Samsung before being released at such a huge price point, or at least a spare battery should have been included to add a little value to the cost. It seems the only justification for the price is that the product's name includes the concept of "AI".

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Samgray
5 (9,999)

2023-06-26

Coral Springs

5 (9,999)
[This review was collected as part of a promotion.] If you have pets, you have FUR- and the Samsung Bespoke Jet™ AI Cordless Stick Vacuum with All-in-One Clean Station is the perfect vacuum for your household. Samsung consistently puts out excellent products and this vacuum is no exception! First- it's beautiful and sleek when sitting in the charger. Second, it has great suction and I love that it's cordless. With the attachments, it's super easy to clean all those cracks and crevices that are so difficult to reach at times. Charging is easy as is the self-cleaning function. Since I have deep carpets, tile, hardwood and throw rugs, the fact that it senses what type of floor I have and adjusts is revolutionary. This is one of the best vacuums I have ever used.
nikx85
4 (9,999)

2023-09-01

blackpool

4 (9,999)
[This review was collected as part of a promotion.] I've had this hoover for just over a month. I was impressed from taking it out of the box. Very sleek design. The AI is brilliant. Changing its self as you move from room to room. I was surprised by the strength of the suction. And love the fact it empties itself. It doesn't like bigger pieces of dirt though and becomes blocked quite easily. Pros empties it's self. Lightweight Multiple tools. Cons. When using the small crevice tool it feels very flimsy like it's going to snap. Small dust chamber. I would recommend, however I don't think I justifies the price tag.
Sirenx
5 (9,999)

2023-08-15

bromley

5 (9,999)
[This review was collected as part of a promotion.] i am so pleased with this vacuum , it really does do a great job. super docking and charging station. it also empties itself ! really good selection of tools and heads, one for pet hair too. comes with a handy tool holder and an extra battery. my floors look great . I find the head with the led light on it really helps to see the bits you have missed, definitely the dogs hair you think you have already picked up. having two batteries as well really helps when doing the whole of the floors in house . Overall I would highly recommend the vacuum.
dash777
5 (9,999)

2023-10-16

Gainesville, GA

5 (9,999)
[This review was collected as part of a promotion.] This is the vacuum you didn't know you needed. I have rescue cats and this makes clean up a breeze! I like the AI feature that adjusts the power to the floor type, the telescopic handle adjusts to myself and my husband, the battery life is lone enough to do the whole house and then some and the cherry on top is the automatic empty station where I don't have to touch any of the debris or have dust everywhere!! I pair this with the floor robot vacuum with empty station and my cleaning is made easier. Thank you for making products that make my life more productive!
gambitohdez
5 (9,999)

2023-06-26

Royse City

5 (9,999)
[This review was collected as part of a promotion.] This vacuum is incredible with over 50 minutes of power with the AI option. The AI knows when to trigger more power and will conserve energy with its level. I’m used to vacuums having to be in full power to suction anything off the floor but this vacuum does it with ease in the lower power levels. Removing my wife’s hair from the brush is easy and love the different vacuum heads and extension capability for those hard to reach areas. I would recommend this vacuum to all my friends as it’s also great to leave out with its sleek stand and matte black colors.
Guy S
4 (9,999)

2023-10-07

4 (9,999)
I typically vacuum a room at a time throughout the week. Today was my first time vacuuming the whole house. I did so and I had 10 minutes remaining battery for my 2000 ft² home half of which is tile. Pretty impressed. However come time to place the vacuum on the auto clean station nothing came out. The vacuum turned on and wanted to suck the contents of the bin out but there was a clog and I don't know if this is something I should expect doing the whole house cleans since this is the first time this issue happened. Check out the videos to see what I mean.
MJDay1976
3 (9,999)

2023-09-01

Pentlow

3 (9,999)
[This review was collected as part of a promotion.] First impressions were very impressed but I’m not sure the tech justifies the cost. We have had this for 4weeks now and probably use it every day. Whilst it came with replacement bags, at the current run rate I’ll be investing in more bags than I’d expect - why is there not the ability to empty bags and re use ? I was happy with the extra battery and it’s quite impressive in turbo mode but it drains the battery very quickly. Overall I would not recommend to a friend at the price point but would suggest as a back up vac for those with a wired solution.
Freeman5041
5 (9,999)

2023-06-26

Fort Worth

5 (9,999)
[This review was collected as part of a promotion.] The setup is very easy. The pieces snap together and you're ready to go after charging it. It's very light weight and picks up dirt well. The buttons are easy to push. The smart technology is cool as well as you can connect it with your smartphone. There's no issues with picking up hair either. The multiple speed options make picking up anything easy. I really like the clean station that's built into the charging station. Whenever youre done, it cleans the container so there's no need to keep manually cleaning. Overall, I think this vaccum is awesome!
Jsahni
5 (9,999)

2023-06-26

Yuba city

5 (9,999)
[This review was collected as part of a promotion.] Kudos to Samsung for their fabulous Bespoke Jet AI Cordless Stick Vacuum with All-in-One Clean Station in Satin Black! This device is nothing short of a joy to have around. It's goodbye to the hassle of corded vacuums, and the struggle of lugging around heavy equipment, especially in our multi-level abode. Cleaning has never been easier. The AI floor detection is a game-changer, cleverly adjusting the suction power to suit the floor type – an absolute lifesaver for our thick carpets. The satin black finish is perfect for avoiding those pesky fingerprints, and the self-emptying bin feature is a blessing for my allergies. The user-friendly app keeps you updated on your vacuum status. All in all, a round of applause for Samsung's brilliance.
Bk29
3 (9,999)

2023-08-08

London

3 (9,999)
Not really impressed. It's okay but doesn't work well on my carpets. AI mode goes crazy can never make its mind up. Some days works fine some days doesn't so I stick to just manually selecting the power. I have had it for a week and the dustbin has started to fail. It doesn't suck all the dust out and it's not even that much dust. The inside filter does not spin and I even set the duration longer and it doesn't suck the dust in to the bin. I have had to manually empty it mant times. Really not worth the price imo and I will be returning.
Garykl
2 (9,999)

2024-09-02

Lincolnshire

2 (9,999)
I don’t really love anything and I’m afraid I regret trading in my previous vacuum cleaner. I’ve had this since it first arrived so plenty of time to use it. Within a few days the extendable wand trigger broke. I reported it and nothing. AI capability poor and majority time use manual. Hard floor head seems to trap dirt inside constantly. General floor cleaning head pick up poor eg just a bit of cotton thread doesn’t get picked up. Constantly having to clean mini filter, too many times. The auto empty works half the time , opening from extendable handle into chamber just too narrow, constantly clogs. Diagnostics keeps saying check head roller but there is nothing inside or clogging. It’s just not good enough for the price by a significant margin.
Response from Samsung:
2024-09-03

CX

Thank you for your feedback, Gary, although we do regret seeing that your Bespoke Jet AI Cordless Vacuum Cleaner is not providing you with the levels of quality or service that you were hoping for. We do understand your frustration of a part of it broke so quickly, and while we do design all our products to be resilient we would be unable to accommodate for all potential circumstances. If it is not cleaning exactly as it should be, and if you have not done so already, then we would recommend speaking to our Customer Support team so that they can look into this issue with you and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6421mA3cH ^DB at Samsung Support

TheRealBBB
5 (9,999)

2023-08-15

Grantown on spay

5 (9,999)
[This review was collected as part of a promotion.] Very easy to set up and use. I love the AI function, no need to use the up and down power controls, as it is seem less between wood, tile and rug, self cleaning set up is fantastic ! I Love new tech and style, this has everything ! It looks brilliant as well as performing better than any similar product I have used before. Very light, very quite and they have thought of every attachment, including a spare battery, even though we haven't had top use yet, it is great knowing we have it as a back up. In short No buyer regrets, we love it !!
angieandabbie
5 (9,999)

2023-07-31

Hull

5 (9,999)
[This review was collected as part of a promotion.] I can honestly say that I actually look forward to hoovering now! The unit is light and easy to manoeuvre. After the first use, my carpet looked like it had been professionally cleaned. It is surprisingly quiet, considering how powerful it is. I have a dog and the hairs are easily removed from the carpet. The self emptying system is a dream and not a spec of dust escapes into the air. The AI feature automatically determines the most suitable setting for the surface being cleaned and adjusts itself. There are also multiple tools for all those awkward jobs around the home aswell, there is nothing I could find that this unit could not do and it did everything, really well. I even look for things to clean because using it is a pleasure, not a chore!
Karis2017
4 (9,999)

2023-08-15

Leeds

4 (9,999)
[This review was collected as part of a promotion.] Was super excited to use the new style handheld vacuum as I have always used a traditional type vacuum. Pros - the vacuum is so light weight, not clunky and hard to carry about like my other vacuum. Cleaning now feels like breeze - suction power is something else, it literally picks up the tiniest spec of dirt on the floor - the ai technology that identifies the kind of floor you are cleaning and adjusts the suction power accordingly - love the different heads that came with the vacuum as that means I can clean hard to reach areas easily - love the self cleaning functionality Cons - For the price of the vacuum I would expect that it would be a combination vacuum and scrubber and not just a vacuum. But all in all I couldn’t fault the vacuum functionality.
ysaj
5 (9,999)

2025-10-23

5 (9,999)
i honestly love my new Samsung Bespoke Jet AI The 280W suction power is genuinely incredible; it picks up everything on my carpets and hard floors with zero fuss. The best part is easily the All-in-One Clean Station™—it self-empties the dustbin, which means no more dusty hands! With two batteries included, I can clean my entire house without a break. While it is an investment, the convenience and raw power make it totally worth the price for anyone who wants a hands-off, powerful, and hygienic cleaning experience.
Response from Samsung:
2025-10-24

Samsung

We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support

PatJ
4 (9,999)

2023-08-08

Houston, Texas

4 (9,999)
[This review was collected as part of a promotion.] Really good vacuum! Suction is powerful and the regular modes are quieter than the average vacuum! The base with autodisposal also works really well (this in my opinion puts samsung way above dyson). Only place for improvement would be the weight and handling. Specifically, the swivel for the main head is somewhat uncomfortable and stubborn to rotate compared to competitors, making anything but straight-line vacuuming a workout for the wrists. Still a good vacuum and the ai feature is nice and pretty accurate!!
clangenb
Incentivised review Rewarded for feedback, but gave honest & objective review.
3 (9,999)

2024-08-21

3 (9,999)
The vacuum cleaner has good suction power and is good for carpets and other floors. It's advertised AI is where it falls short: it should recognize diffreent floor types and change suction accordingly. This worked on the first days of use and now I have to adjust manually

Features

3 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

2 (9,999)
jjoneshsv
5 (9,999)

2023-06-26

Huntsville

5 (9,999)
[This review was collected as part of a promotion.] Let's start off by this vacuum is gorgeous. Looks great sitting in my living room! This ai powered vacuum is so smart, it adjusts the suction power automatically and cleans my floor better than any other vac. Don't worry, you can still manually adjust speeds your self. The battery lasts forever and does my whole house. You set it on a stand that it changes it, automatically dumps the bin and bags it so you never have to touch it. And the dual action head is great for my dog hair! Definitely recommend!
Anonymous
5 (9,999)

2023-06-26

Margate

5 (9,999)
[This review was collected as part of a promotion.] I absolutely love this vacuum. It requires no installation or drilling holes in my wall which is super convenient. It has extremely strong suction power and the carpet roller brush helps lift stuck debris off of my carpets. The AI mode is actually super intuitive automatically adjusting the power and brush roll according to changes in the floor. I have to say my favorite mode is jet mode where the unit is overpowered and picks up everything in site. Makes quick work of cleaning my home and looks great just sitting in the corner of my living room almost like a modern art piece. When you put the unit back into the charging base it automatically suctions everything out of the waste bin and the unit is ready to go again. Would recommend this to anyone looking for an amazing All-in-One-Station.
jluibel10
5 (9,999)

2023-06-26

Manheim

5 (9,999)
[This review was collected as part of a promotion.] This vacuum-only robot is a top performer with exceptional suction, cleaning power, and impressive navigation abilities. It's equipped with advanced features like self-emptying and object detection and avoidance, making it one of the best in its category. Although it comes with a hefty price tag and lacks a mopping option, its ease of setup, quiet operation, quick recharge, and lightweight design make up for it. Overall, it's a great investment for those looking for a high-end vacuum-only robot.
marisatf
5 (9,999)

2023-06-26

Charlottesville

5 (9,999)
[This review was collected as part of a promotion.] This vacuum is amazing for so many reasons! It’s cordless so it makes it easy to clean all places. The battery life is pretty good and one feature that I absolutely love about this one is that you can actually have an extra battery and change it as needed, in case you need to use it for a big cleaning day. I have 3 cats and 3 teenage girls. That means hair, hair and hair! All Over! The tools that came with it are amazing for all Type of furniture to clean all the pet fur. It’s very versatile and easy to use. The other feature I liked was the automatic cleaner, which cleans the vacuum every time you connect it to the charger. A down size is that it’s a little on the heavy side, but still worthy it. I definitely recommend it and I’m very happy with it! And, the look is awesome! Cool and modern.
Phoenixslash
4 (9,999)

2023-08-24

Forres

4 (9,999)
[This review was collected as part of a promotion.] I've only ever used dysons and normal bulky hoovers before trying this out and it's been so much easier than anything else I've used. Battery life lasts better than dyson even on the small battery when on ai mode which works very well. Nice range of accessories all of which I would use to clean house or car. Only downside is the massive price tag which could get be a couple of dysons for the same price but I would gladly take this over dyson which doesn't come with as much stuff
rc2466
3 (9,999)

2023-07-21

Texas

3 (9,999)
I love this vacuum. We have had it for about 2 weeks and it works very well. Our only qualm with this vacuum is that you CANNOT purchase an additional battery. We originally purchased an additional batter that was listed as products "also purchased" . It charged on the vacuum but when I went to use it the display read "battery not compatible" I have since contacted Samsung and am returning the battery with the hope of being able to purchase the compatible battery soon or I will have to return the vacuum. We have a larger home and a second battery is a necessity. I would have given it a 5 star but the battery issue is aggravating. I hope that this issue is correct soon and a separate charge also be made available. We are a Samsung house hold and would hate to have to purchase a different brand.
Response from Samsung:
2023-07-25

Samsung Care

Greetings! Thank you very much for your review of our products. I will let our product team know about what you have mentioned about extra batteries and a separate charger for this Bespoke vacuum model. This will help them with current and future product development. Should you need support in the future with the operational status of the vacuum, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146062715 to help our team pull up your information. Leo

mgadams77
5 (9,999)

2023-06-26

Fort Lauderdale

5 (9,999)
[This review was collected as part of a promotion.] I found the Samsung Bespoke Jet™ AI Cordless Stick Vacuum with All-in-One Clean Station to be a very powerful vacuum. It has lots of suction, and pet hairs come up in a snap! It does a wonderful job on corners and areas a normal vacuum can't normally reach thanks to the added accessories and attachments. Set up was easy and connecting it to the app on the phone was a breeze, I would recommend this vacuum to anyone looking to upgrade, especially if there are pets in the household,
amiesangels
5 (9,999)

2023-10-16

Rocklin, CA

5 (9,999)
[This review was collected as part of a promotion.] This is my third Samsung Bespoke vacuum we have purchased and absolutely love it. Somehow they keep improving on an already amazing product and this time it's so much better with the AI technology that adjusts automatically when you are moving from a hard surface to a carpeted area without having to toggle any buttons. It is very powerful considering its small and light size. The battery lasts very long on a full charge and easily cleans our 3900 sq foot two story house with ease. Like its predecessors, it is also very easy to take care of and clean with the clean station that empties the bin for you without spreading dust everywhere and also automatically runs diagnostics for you to ensure nothing it trapped or tangled in the brush or tubing. I would definitely recommend this vacuum over any other competitors.
Aishling
5 (9,999)

2023-06-26

Margate

5 (9,999)
[This review was collected as part of a promotion.] I absolutely hate vacuuming as usually the units are heavy, difficult to turn, and overall clumsy feeling. This Samsung unit is none of those things. It feels sturdy yet light and easy to move. Making turns is easy as the head pivots quite easily. The unit is extremely powerful sucking up everything I roll over. I have it standing in the corner of my living room and actually looks super cool to the point where all my guests ask what it is. The unit has a light on it which is a plus making it easier to see where I have and haven’t cleaned. I love the fact that one you plug the unit into the charging base, it automatically dumps it and it’s ready for round two. Lastly I have pets. The included pet power head is actually perfect for lifting pet hair off the coach. Like I said, I’m kind of starting to like vacuuming now.
Jason
4 (9,999)

2024-02-02

Nashville, TN

4 (9,999)
[This review was collected as part of a promotion.] So first off, I love this vacuum. It cleans super well and adjusts to different surfaces to clean accordingly. It works well on carpet and hard floors, and is even able to go over thick pile carpet/rugs. With that said, I started experiencing a problem with AI mode. It stopped adjusting automatically to different surfaces. I was able to send it back to Sam under warranty and it is being repaired. Hopefully this fixes the problem because I love this vacuum.
Wayne51
5 (9,999)

2024-01-10

Telford

5 (9,999)
I have been using this new vacuum cleaner now for about five weeks and I'm very impressed. I live alone with three semi long haired cats to clean up after, I have not had to remove any cat hair from the brush bar at all. The build quality is good and robust so I'm not understanding other reviews that show pictures of broken parts, I can only assume that excessive force is being used. I vacuum almost every day with three cats living indoors and still have not filled the first cleanstation dustbag, on inspection it does feel about 75% full. The pet tool performs well and also has not had to be cleaned from pet hair build up on its small brush bar. The only downside to this cleaner is the price, I feel that to make it better value the spray spinning sweeper and the Jet Tool Accessory Kit should be included for such an expensive cleaner.
Response from Samsung:
2024-11-28

CX

Thank you for taking the time to share with us this stellar review about your Samsung Bespoke Jet™ AI Cordless Stick Vacuum Cleaner, Wayne! It is wonderful to see that the superb cleaning technology of this product has helped you keep your lovely home with 3 cats spotless, and that you are also impressed by its robust and durable build quality. Additionally, it is great that you are happy with the fantastic capacity of the dust bag, and that you have also noticed how useful the fantastic bushes and accessories are, including the Pet Tool+. We also appreciate that you wished for the Spray Spinning Sweeper and Jet Tool Accessory Kit to be included with it, which is something we can certainly pass along for the future. In the meantime, we are confident that this brilliant product will make a positive difference every day! ^CL at Samsung Support

Anonymous
5 (9,999)

2023-06-26

Fort Worth

5 (9,999)
[This review was collected as part of a promotion.] I love this vacccum. It's easy for me to use. It's not heavy and has plenty of suction for all my household cleaning. The buttons are easy to press and the AI cleaning really cool for making sure messes are picked up. The clean station cleans the dirt holder every time I use it which saves me time. It comes with extra bags for the dirt which is nice. It picks up everything I've thrown at it including hair. This is the best vacccum I've ever used.
SueSs
5 (9,999)

2024-08-07

5 (9,999)
I did a lot of research and decided the Samsung Jet AI 280W was the vacuum I was going to get. I got it for ease of use instead of carting a barrel vacuum around. It's so much easier to just grab and quickly run over the floors. I love how it empties into the bag on the stand when you put it back. Suction is fantastic - I have indoor cats and an indoor dog and that was the major requirement for me. 100% happy with it. Definitely worth the money.
Aisha
5 (9,999)

2023-08-23

Albany, NY

5 (9,999)
[This review was collected as part of a promotion.] I was skeptical at first, but loved the dustbin that emptied itself, so took a chance. It leaves no crumb behind! The AI mode works seamlessly across hardwood floors and rugs, where my Dyson just sucks the rug straight in and gets stuck. It’s light, easy to maneuver and it’s slim profile can fit easily under the bed to get those dust bunnies. It’s easy on the eyes, the sleek look (black) has also won over every visitor since! Ba- bye Dyson!
Jemma83
5 (9,999)

2023-08-15

Goole

5 (9,999)
[This review was collected as part of a promotion.] I am really impressed with my new vacuum cleaner and the variety of tools which came with it. The power on the suction is out of this world, I have never experienced an hoover like it before. The different rollers for the different floor types was also brilliant and enabled my hard floors to experience the same treatment as the carpets for a change! I wouldn’t hesitate to shout from the rooftops about this hoover was truly spectacular.
vicc21
5 (9,999)

2023-07-31

Southport

5 (9,999)
[This review was collected as part of a promotion.] The suction power is simply great and (in my opinion) cannot match any other model. So much better than my previous hoover. Actually gets into the carpet and picks up everything. We vacuum quite regularly and this thing still seems to fill the tank after 1-2 trips round the house. Suction is great and picks up all hairs and everything from rugs and carpets and the deodoriser works surprisingly well at giving a fresh smell as you go.
Kiran
3 (9,999)

2024-01-20

Buffalo Grove, IL

3 (9,999)
[This review was collected as part of a promotion.] This is nowhere match to my Dyson v11. Samsung says "AI", not sure where it's used. Even in high dirty areas, it doesn't increase the suction power. Overall suction isn't quite close to Dyson's. Maneuvering isn't easy on carpet. It feels too sticky on the carpet, i have to push it hard on the carpet. Only thing I love in this is the clean station. Other than the cleanstation, it's an average vacuum cleaner with hefty price tag.
Response from Samsung:
2024-01-22

SEA Care

Hi Kiran, Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

quynnallsup
5 (9,999)

2023-06-26

Tooele

5 (9,999)
[This review was collected as part of a promotion.] My early impressions of this vacuum so far are the following: 1. Extremely convenient. 2. Very powerful. 3. Very smart This vacuum makes storing extremely convenient because I can have it out in the open. It's so nice looking that I don't need it to stay in some utility or storage closet. The suction capabilities are incredible, and I love all the different modes. It's got the ability to be extremely strong, yet also very efficient when I don't need the extra juice. I love that the emptying system doesn't get dust and the dirty contents all over my trash as I'm trying to empty it. The smart controls are fantastic. The battery is so efficient and connecting it to my wifi signal I get to see the status in the app at all times. I highly recommend this vacuum for all those that are seeking a more versatile solution, without having to sacrifice sleek design.
Bouduk
5 (9,999)

2024-08-02

5 (9,999)
Have been a user of Dyson for many years. This year thought will make the switch and could not have been happier. Such a great design with the all in one clean station as it removes the task of emptying the hoover - it's all kept in a nice little bag to empty when filled. I love placing the hoover onto the station and watch it clean itself and start spinning - a clean and empty dustbin each time before its next use.
Response from Samsung:
2024-08-05

CX

It's superb to see that your Bespoke Jet AI vacuum cleaner has made your jump to our range such a rewarding move. It's designed to be compact, so that every room in your house gets a deep clean, and no corner is missed. Every aspect of it is simple to use, even when it comes to cleaning the vacuum itself, so it takes so much of the chore out of this task. We're glad that you're loving it as much as you are. ^DB at Samsung Support

rmb175
5 (9,999)

2023-06-26

Clarksburg

5 (9,999)
[This review was collected as part of a promotion.] I have been looking for a cordless vacuum for my home to be able to reach all the corners. I was using a corded one for years and this Samsung Bespoke Jet Al Vacuum is a major upgrade. I love the freedom it provides. It looks great and has such a sleek design. It has multiple modes, but I love the AI mode the most. It automatically adjusts the speed based on the surface being cleaned. The suction is extremely powerful and it easily picks up even the smallest dirt particles. It comes with a few extra attachments which are really helpful to clean all the difficult corners. I was also able to connect it to my smartthings app, where I can easily monitor it's progress and charge level along with the energy usage. Love the smart technology. Charging it is so easy, just place it on the clean station, which also empties the dust from the vacuum into a bag without cleanly.
pleckie
3 (9,999)

2023-08-21

Wokingham

3 (9,999)
[This review was collected as part of a promotion.] I think my expectation was too high for this one, it looks very sleek and elegant but more bulky than I would have liked, this is not an issue in itself. On my first use it came up with an error within 20 seconds, turned out to be a tiny bit of knotted hair, happens frequently in my house, ended up having to scan the floor first and pick anything visible I then used the AI mode, this was much better, however when I stopped it spat some bits back out, I tried running for a few extra seconds but it still happened, even tried holding in the air with it running, dropped out as soon as i put it down. When I changed the head to try to get into the corners I discovered there was very little suction even when on maximum, I ended up using my old machine to do the corners. Great if you have lots of open space but if you have lots of obstacles that cant be lifted its not ideal
Regretful buyer
1 (9,999)

2024-09-15

Morgan Hill, CA

1 (9,999)
DO NOT buy this vacuum. It has a major design flaw where after every use I get a diagnostic error and it won't run in the AI mode or with enough suction. I've washed the filters, reset the device and I still have have the error. Only thing that will clear it is using an air compressor each time. I expected much more from a vacuum cleaner that cost this much! Shame on Samsung for continuing to sell this vacuum.
Response from Samsung:
2024-09-17

SEA Care

Greetings, We are committed to enhancing the performance of your vacuum. Let's get this taken care of. Please refer to the vacuum's manual, page 23, under "Alerts and self-diagnosis messages and what to do" and pages 46-47 under "Troubleshooting (The AI mode is not working and The suction power suddenly decreases and the vacuum cleaner makes a vibrating sound) for details: https://downloadcenter.samsung.com/content/UM/202407/20240701211156296/O_DJ68-00900G-06_IB_VS9700_AA_EN_240626.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147536020, to help our team pull up your information when you message us. Have a great day. -John

ENewcomb
4 (9,999)

2024-01-30

Savannah, Georgia

4 (9,999)
[This review was collected as part of a promotion.] We purchased this for a Black Friday deal. We have been very satisfied with it. Minor issues include self cleaning you have to tap the side for proper function. The guide wheel on the back seems to have issues rolling freely and the red felt scrubs for the floor have worn down easily. The battery life is great and the AI feature works fantastic for our various flooring. I would recommend this for most messes.
Ashtond
5 (9,999)

2023-06-29

Waukesha

5 (9,999)
[This review was collected as part of a promotion.] This vacuum is simply stunning! It looks beautiful high end. I love that it is free standing and I do not have to mount it to a wall. I love that it suromatically adjusts to the different surface types going from hardwood to tile to carpet! The battery allows me to vacuum my entire house before having to recharge it! I highly highly recommend this vacuum to anyone who wants to step up their cleaning game!
aummomof57
4 (9,999)

2023-07-12

Millbrook

4 (9,999)
[This review was collected as part of a promotion.] I am impressed with the look of the Bespoke AI vacuum. I like the ease of putting it together and the attachments that came with it. I love not having to empty the dirt out myself and viewing the charge time left on the vacuum while using it. I like that I can adjust the height. I do wish that it rolled more easily from my rug to my hard wood floors. Over all I love the vacuum and would recommend.
dwstewart3
5 (9,999)

2024-01-18

Webster, NY

5 (9,999)
[This review was collected as part of a promotion.] I bought this vacuum cleaner about 8 months ago. It is one of the best appliances I have ever owned. I had a robotic vacuum that often got stuck on cords or area rugs, and had poor suction. This vacuum has totally replaced that, as well as my plug-in vacuum. It cleans very well on all surfaces, and I've never come close to running out of battery power. I just can't recommend it enough!
RickyT
5 (9,999)

2023-08-09

Houston, Texas

5 (9,999)
[This review was collected as part of a promotion.] Innovative, sleek design with a modern style and futuristic AI. Love the new Bespoke Jet AI Cordless Stick Vacuum. Built in trash bag that automatically empties along with auto charging adjustments to maximize battery life was icing on the cake. The vacuum is so convenient and makes vacuuming simple and not a chore! Definitely can’t live without it now. It sets the new standard in vacuums!
SoCal Gal
4 (9,999)

2023-08-19

Southern California

4 (9,999)
[This review was collected as part of a promotion.] The Bespoke Jet AI vac is a wonder! It really cleans surfaces that looked clean. I LOVE the automatic dustbin empty feature. I suffer from allergies and have had a hard time emptying other high-end vacs with all the dust that flies about. The AI vac is great, it keeps dirt stored and particles are not all over the air. The vac runs smoothly, operation is simple. Very stylish looking!
Clayton
3 (9,999)

2024-01-18

Fl

3 (9,999)
[This review was collected as part of a promotion.] I absolutely love the vacuum and the stand. It's much better than the Dyson top of the line. It is easy to keep clean and charge. Why 3 stars, the fabric on the bottom wore away on our LVP floors and it's extremely hard to push it sound now. It just rides on the plastic and we hardly use it anymore. I'm not willing to buy another one at theses prices for it to happen again.
Response from Samsung:
2024-01-24

Samsung Care

Hi Clayton, We are aware of the value of a vacuum since it can help us maintain clean surroundings. We'd love to help you. I've included a link below to the appropriate vacuum accessories to clean your furniture, floors, and other home objects. https://www.samsung.com/us/support/answer/ANS00085902/ Also, on page 43 of the model's user manual, you can check the steps to see if the spin brush (or spin disk) of an accessory is not moving. https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA_EN_230915.pdf It would also be great if we could talk to you directly and gather more information about your concern. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

GaryL
5 (9,999)

2023-08-04

Waltham

5 (9,999)
Outstanding Quality and performance. The quality of manufacture is clear to see. Compared to my previous Dyson this Samsung is several steps ahead. Whilst its mainly plastic all the components are substantial , the tools slot together seamlessly into the main unit. They stay solidly in place, they release with a rocker switch. The selectable power is very easy to use. The ability to empty the unit into a closed bag as well is excellent. No more clouds of dirt and dust billowing up when emptying unlike others. Two batteries are standard and that's how it should be with any of these battery operated vacuums. Easy to select power levels as well which do alter to the environment very well. The unit is light enough to hold upwards for above head cleaning so that's a big bonus as well. It comes with a tool holder as well which is neat and easy to use and carry. Overall this is much better than the rest by a significant margin.
EmJay
3 (9,999)

2023-12-20

CT

3 (9,999)
Does a good job on wood and tile floors, but not so good on certain rugs. The unit becomes very difficult to push. It's best to forget about using AI on rugs and cycle down a notch or two. I think Samsung blew the engineering on the AI mode. The Active Dual Brush attachment has two rollers and one stationary tiny brush on the edge which is good for sweeping dust and dirt on wood and tile but a hinderance on rugs. Samsung should have engineered a way to get the brush out of the way as needed if they wanted to keep the brush. I like the automatic tank emptying feature. Really keeps dust out of the air. As I've just received it, It remains to be seen how long it takes to fill the storage bag. Overall a bit of a disappointment, especially considering the high price. I don't know how Samsung could have been satisfied with the engineering surrounding AI and rug cleaning. This could have been the best stick vacuum on the market.
Response from Samsung:
2023-12-22

Samsung Care

Hi EmJay, Thank you for taking the time out of your busy schedule to review your Samsung vacuum cleaner. Your input allows us to have a pool of ideas to continue to improve and make great products for everybody. Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146662761 to help our team pull up your information. Leo

Nana P
1 (9,999)

2025-03-26

Florida

1 (9,999)
This vacuum is over priced and broke down within months. When we attempted to replace the poorly made piece we were told that it was discontinued. My son thought this vacuum was an answer to my granddaughters severe allergies but the thing ended up just being one more over priced item that lasted less than a year thrown into a pile with many others.
Response from Samsung:
2025-03-31

SEA Care

Nana P, thank you for choosing Samsung for your vacuum needs. We are saddened to hear you have thrown away the vacuum as it was broken, and when you requested a replacement, the vacuum model was already discontinued. We look forward to working with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille

Alan
5 (9,999)

2024-01-19

Saratoga Springs, UT

5 (9,999)
[This review was collected as part of a promotion.] This is an awesome vacuum, and it works very well. It's way more convenient to use than any other I've owned, and the attachments it comes with are all great (though an attachment holder of some kind would be nice). My one complaint - though not enough to knock a star off - is the microfilter. It doesn't take long for it to fill with dust to the point that Jet mode stops working because it can't get the needed level of suction through the dust-filled microfilter. Ignore it and Max mode stops working next. The microfilter is easy to clean, and then everything's great until it's dusty again... except that when you clean it with water you're supposed to let it dry for 24 hours, during which time you can't use the vacuum... It would be awesome if the vacuum came with an extra microfilter, so that you could swap them out when it needs to be cleaned. I can't even find where to buy a second microfilter. Everything online is for different models, and are shaped different.
damo79
5 (9,999)

2025-02-20

5 (9,999)
Vacuum easy to unbox and setup. Happy with the design, suction is very good and included accessories are more than enough. Surprised how well it performed on carpets. Yet another Samsung item added to my Smart Things app! Long warranty provides me with peace of mind and I am looking forward to many years of using it.
Kt71
2 (9,999)

2024-08-23

2 (9,999)
This is fine on hard flooring but not got a lot of suction when hoovering carpets, Just feels like it glides over them and Doesn’t actually suck up the pile. Wouldn’t recommend for carpets. It does have a Good battery length. I can do all downstairs inc stairs and upstairs and battery is still going.
Niko_THeCookieMonster
1 (9,999)

2025-04-15

Ave Maria, FL

1 (9,999)
it has been almost a year since I bought the vacuum and it saddens me to say that the brush is very fragile. there is a small wheel on the back that if broken off, which is what happened to me, the vacuum its very uncomfortable to use on tile and on carpet the brushes dont activate.
Response from Samsung:
2025-04-18

Samsung Care

Hi there, We understand how you feel regarding this vacuum. We are here to help you. The brush may not work properly on carpet and other special floor types. If this happens, please change the suction power to "MIN" or "MID" Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148812799), and it will help our team pull up your information. ^Rodel

Anonymous
5 (9,999)

2023-08-15

HALIFAX

5 (9,999)
[This review was collected as part of a promotion.] The vac itself it a great compact vacuum that isn't too heavy to hold and does great a picking up pet hair and large and small debris. The different modes are great at letting you choose a strength for cleaning at depending on your needs and the screen makes it super easy to see how much battery life you have left. You can turn on AI mode which will automatically increase the power when you move from hard flooring to carpet and I found it to work good albeit some delay with the power increase sometimes. The dock itself empties the vac every time you dock it into a larger container so your always ready to go. The extras in the box come with their own stand so they never get lose and it also comes with another battery for even more cleaning time (also another charger so one can charge on the dock while the other also charges). The aesthetics of the vac and dock are super clean and modern and will look elegant in anyone's home. Overall it is a great product with loads of feature, accessories AI and sleek looks.
slavenka
4 (9,999)

2023-08-15

Whitby

4 (9,999)
[This review was collected as part of a promotion.] Vacuum cleaner was packed very well and was super easy to assemble. It comes with 2 battery's and a charger what is a bonus. So far I didn't need to use 2nd battery. This Vacuum cleaner is very easy to use all you have to do is to press power button and that's it as AI will automatically detect floor and dirt. I like the light in front as you can see the dust better. Suction is amazing and picks up the dust and bits very well. Is very quiet and you can adjust the high as well. Negatives I found its hard to manoeuvre (they need to redesign bottom wheel) and therefore it can be a bit heavy for vacuuming. One time I've touched sensor for emptying and it emptied all the dirt on the floor. I found it hard to vacuum my long pile rug as vacuum always thinks that its tangled and therfore it stops with an error so i have to change speed manually on minimum to be able to use it on my rug. Vacuum cleaner looks very stylish and fits very well in a small space. Mine is behind the door. Comes with very handy tool stand as well.
Ethan
1 (9,999)

2024-03-26

Texas

1 (9,999)
I bought this on January, everytime I use it the vacuum always saids its clogged, I cant finish my whole apartment without it saying its clogged, this is the only vacuum I ever had an issue with that. Does anyone have similar issues or is samsung products that bad?
Response from Samsung:
2024-03-27

SEA Care

Ethan, we are committed to ensuring that your vacuum cleaner operates at its best. Let us help you. Please see page 21 of the vacuum's user manual under "Alert messages and what to do (Check if clogged)," "Self-diagnosis messages and what to do (Check if brush or pipe is clogged)," page 25 for "Cleaning the clean station (Replacing the dust bag)," page 43 under "Troubleshooting (The spin brush of an accessory is not moving)," and page 45 for "Troubleshooting (The vacuum cleaner stops operation during cleaning and The suction power suddenly decreases and the vacuum cleaner makes a vibrating sound):" https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA_EN_230915.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146987829, to help our team pull up your information when you message us. Have a great day. -John

Data rules
5 (9,999)

2023-08-08

Tampa, florida

5 (9,999)
[This review was collected as part of a promotion.] I didn’t think it was going to be worth the upgrade, but after I got it, I was so glad I upgraded. It was def worth. Very nice, powerful, efficient and long lasting battery. The only thing I don’t like about it are a the fact that they didn’t include tools holder.
SiiRBaZ
5 (9,999)

2024-12-23

London

5 (9,999)
Absolutely love it! Very powerful suction - simple informative display. Only one criticism, it’s heavier than expected. Not exaggeratedly but heavier than I thought it would be. The only thing that I would change if I could is the weight. Otherwise- fantastic kit.
Response from Samsung:
2025-01-08

CX

Thank you very much for your five-star review! This incredible Bespoke Jet Vacuum cleaner provides powerful suction, AI features and user-friendly operation. Although a little heavier than you expected, we're certain you're going to be pleased with it for many years to come! ^CR at Samsung Support

Icejustice
5 (9,999)

2024-01-29

Clearwater, FL

5 (9,999)
[This review was collected as part of a promotion.] I have had Dyson stick vacuums for many years and so far this has been superior! The telescoping feature is great. It is nice to not make a mess when opening. Being able to change the power is a very nice feature. Everything about this vacuum is excellent!
larainnemiles
5 (9,999)

2023-08-08

Thamesmead

5 (9,999)
[This review was collected as part of a promotion.] This was packed well. It was easy to put together. The extra battery was useful but there was enough charge in the other battery to try and test the hoover. I have 2 dogs with fur everywhere so needed a powerful hoover with good suction. This was perfect! So lightweight but powerful, makes hoovering enjoyable. The best feature out of all the features has to be the power button, which means I don't have to keep holding the trigger like my previous hoover, which makes it easier to handle without causing issues to the arthritis in one hand. I love the feature which enables emptying the bin so easy as it automatically empties once placed on the base. The different settings that can be chosen as well as automatically detected the surface being hoovered makes this a breeze to use! This hoover is perfect! My only criticism is the pet tool which should have a larger head and fur sticks to it. Because my rooms are quite large, I tried the dual head but was disappointed that hair gets wrapped in the brush. This should have anti wrap!
Marco83392
5 (9,999)

2024-08-26

5 (9,999)
The Samsung Bespoke Jet Vacuum with AI technology is a great vacuum that works extremely well. It sucks up all the mess and is something that makes sure to that nothing is left in the ground when it is done. It works amazingly and I recommend it fully
Tunde005
3 (9,999)

2024-01-26

3 (9,999)
After a few uses, the mop part is broken, it cannot be replaced. After a half year, you have to buy another one, so that the installment payment has not expired. That's great. I'm not happy. I really wanted one. But already i think no more.
Response from Samsung:
2024-11-25

CX

Thank you for your feedback. We are very sorry to read that you experienced damage to the mop attachment. This is certain not what we expect to here. Unfortunately, physical damage is not covered by the warranty. If you would like support with purchasing parts or a replacement vacuum cleaner, please do not hesitate to get in touch. You can find all our contact methods and their operating hours here: https://spr.ly/6420tKV2y ^CR at Samsung Support

Cre102
5 (9,999)

2024-01-29

Bremen Ohio

5 (9,999)
[This review was collected as part of a promotion.] This product is amazing it cleans wonders around my big house rather its carpet or hardwood flooring it's built tough and leaves you satisfied with its mobility and long battery life its 10 out of 10 will continue to use for a very long time.
bonboy
5 (9,999)

2023-06-26

KNOXVILLE

5 (9,999)
[This review was collected as part of a promotion.] It took us a bit of time to assemble,download the app and figure out where bag goes. It actually is so light I thought it was a child's toy. However it really surpassed my expectations. We have 3 parrots and at least 5 dogs due to fostering. Which leads to daily vacuuming. The size and weight of this machine makes for easy handling . The AI function automatically changes the sanctions while vacuuming as needed. Or it can manually changed as I see fit. The battery automatically charges once it's put on the stand and the dust bin automatically empties into a disposable bag in stand. Rugs I find are easier to clean in self put max suction mode. It was odd at first and I needed to adjust how to vacume thick rugs. There was a time I had to press the automatic empty bag button a few times due to thick long dog hair. In my personal opinion this is a great machine. With a push of a button becomes a hand wand to vacume stairs and light enough to get dust of curtain tops. I am so glad I invested in this. It will make my cleaning easier for years to come.
Johanne Beaulieu
1 (9,999)

2024-03-04

1 (9,999)
This vacuum is not worth the hype. Stuff stays tangled in the brush. AI has already stopped working. Not that powerful. Dust and debris fly everywhere as the brush rolls when you put it back on the cleaning station. I hate it!
Response from Samsung:
2024-03-06

Samsung Support Team

Hello, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/).

Winsty73
5 (9,999)

2023-08-31

North Wales

5 (9,999)
I am a regular Samsung buyer and all i can see for this product is wow probably the best vacuum cleaner i have purchased i love the AI feature and the whole presentation of the product . very classy and would definitely recommend
Phadethiss
5 (9,999)

2025-04-12

5 (9,999)
I got this vacuum about a week ago and it's very impressive you think your carpets are clean when you're using other vacuums but until I use this vacuum I didn't know that my carpets weren't getting cleaned this vacuum has so much power that it pulls dirt directly from the bottom of your carpets so then when you're walking on your carpets they actually feel clean this vacuum is amazing. The battery life was enough to clean the upstairs of my house that's 1500 square feet all three rooms. The all-in-one clean station makes wanting to vacuum fun because you don't have to touch any of the dirt with your hands which I hate doing thank you Samsung Also this vacuum is lightweight enough to where you're not going to have to struggle taking it upstairs or downstairs or even putting it on the all-in-one clean station you can do that all with one hand. Also you're never going to have to worry about adjusting the power because the AI feature on this Samsung vacuum will do it for you making it once again very convenient for you to vacuum without making any mistakes
BnMhousehold
4 (9,999)

2024-10-01

4 (9,999)
Replaced our old pet vacuum. Extremely happy with the performance it has on all surfaces with pet hair. The ability to go from hardwood to carpet and the vacuum automatically adjusts for different surfaces is very convenient.
Mariola
4 (9,999)

2023-08-15

Westport, CT

4 (9,999)
[This review was collected as part of a promotion.] So far so good, love the future that I don't have to manually empty the dust chamber and one had brush is universal for hardwood floors and carpets. I was considering Dyson but those 2 futures won me over! Good job Samsung!
Alan D.
5 (9,999)

2024-05-17

5 (9,999)
Always ready. Very versatile whether in your hand or on the floor. Built in light reveals dirt you might miss. As for power it really sucks in a very good way. Easy to store . Adapts easily to dirt conditions/carpets etc.
Lois22
3 (9,999)

2023-08-17

Standish

3 (9,999)
[This review was collected as part of a promotion.] This really has been a product of 2 halves. Initially I loved it. It looks super smart and the accessory stand keeps everything both neat and to hand. There’s a good range of cleaning heads for all needs. I have a mixture of floor types and it’s coped well with them all. The auto empty feature also keeps everything simple and clean. The AI mode takes the guesswork out of vacuuming, ensuring you have the best suction and the best battery life. Unfortunately this joy didn’t last long. After only 2 uses the problems started and the AI mode stopped working consistently. For the price, I’d expect reliability. The diagnostics has also become increasingly frustrating. It’s finding a fault every time, and as soon as one thing is fixed, it finds something new to complain about. I swear I spend more time trying to fix it than being able to use it! It’s constantly saying there’s debris in the brush head but there’s nothing there! There’s huge potential for a fantastic product, but the lack of reliability, particularly alongside the premium price, really lets it down.
midas
4 (9,999)

2024-01-18

4 (9,999)
[This review was collected as part of a promotion.] This is a very nice vacuum with and the Clean station is very helpful. But i feel like the suction could be more powerful for the price. This is competing with dyson in the price range, so suction is kinda letdown.
DanS
5 (9,999)

2024-01-21

Philadelphia, PA

5 (9,999)
[This review was collected as part of a promotion.] I've had the Jet AI for about two weeks and it is very powerful. I used our old Dyson DG25 Animal on our area rug and the Jet picked up so much dirt and dust that the Dyson didn't. The Clean Station is awesome.
Matisada
5 (9,999)

2023-06-26

Dallas

5 (9,999)
[This review was collected as part of a promotion.] I have been using a different brand of vacuum cleaner and the last vacuum I had from them was a complete disaster - bad quality, a bad product. In recent years, I have noticed that Samsung is reinventing home appliances. First, I got the washer and dryer. Second, I got the refrigerator. After a great experience with those products, I decided to try the vacuum cleaner. Where do I start? The Samsung Bespoke Jet AI Vacuum is the best vacuum I have ever had. It looks amazing in the room, and there's no need to place it in the pantry or mudroom. It is always charged and ready for action when you need it. The suction power is amazing. It cleans carpets, tiles, hardwood, and everything else in my house. I also use it to clean a sofa where my daughter loves to eat cookies, and it works great. I don't need to worry about settings because with the AI technology, it adapts the suction to the need. The cleaning process is easy. You just place the vacuum on the base, and it empties the canister. If you are looking for a vacuum cleaner that looks great and works great, this is the way to go.
Jo Ph
4 (9,999)

2024-05-16

4 (9,999)
Very good vacuum. I didn’t realise you had to buy paper bags for the emptying station which is a stupid extra expense. It feels very last century. Yet to check if I can empty the vacuum manually.
MFisher
4 (9,999)

2025-04-13

Davenport, FL

4 (9,999)
I received this 2 weeks ago. So far I am happy with its performance. I really like the automatic dust bin emptying. It is also really nice that it does a self test on the suction power each time it empties the dust bin to make sure there are no clogs. The battery life is great. I also love that you can remove and replace the battery. I only have laminate and tile so do not know how well it does on carpet. There are 2 things that I don’t like about it: It is heavy! Weighing 7lbs. I have carpal tunnel syndrome and it is difficult for me to get the whole house done without pain. Also it doesn’t stand on its own so if you have to stop and you are not near the base you will have to lay it down. There is nowhere to store the attachments. It has a huge base unit, why is there no way of attaching the accessories to it so you know where they are and have them easily accessible. I do really like the accessories, the crevice tool can extend but is still one piece so you won’t loose the extra extension. The upholstery tool has an attached brush that can be extended for use or retracted if not needed.
Hassan Zahreddine
5 (9,999)

2024-07-03

5 (9,999)
When Samsung announced this Vacum last year, I was the first to pre-order. After using it for slightly less than a year, I'm really happy with the purchase. First, it looks sleek and modern and compliments our home decor. Second, the cleaning power is outstanding, Haven't had any complaints about not cleaning properly. The AI works be adjusting the suction power automatically when moving from my hardwood floor to carpets is amazing and effortless. The battery life is impressive. I can easily clean my entire house on a single charge, even on the higher suction settings. The self-emptying clean station is very convenient and effortless. It empties the dustbin with a single press, minimizing my contact with dust and allergens. However, it's not all perfect. The dustbin is a bit on the smaller side, requiring more frequent emptying in larger homes. Also, while the AI cleaning is smart, it can be a bit overzealous at times, switching between suction levels more frequently than I'd prefer. overall, It's powerful, efficient, and the AI features add a level of convenience that I didn't know I needed.
Anonymous
5 (9,999)

2023-08-03

Berwick upon Tweed

5 (9,999)
[This review was collected as part of a promotion.] Firstly, it came very well packaged and had a good array of useful additional tools with a very handy holder for them all. The machine itself was easy to assemble through common sense and the instructions in the little handbook. One battery had a small amount of charge and the other needed a complete charge so I was able to have a quick play with it immediately. It is lightweight and very powerful. I like the different suction settings from low through to mid and jet. The low and AI options obviously use less battery power and last quite a long time. The AI option automaticllay detects what flooring you have and adjusts the suction accordingly. It looks sleek and elegant and stores taking up limited space. I like seeing how much dust is collected after each use and hearing it being sucked into the dust bag. The battery recharges relatively quickly and the display tells you what percentage it is at. After every empty it checks all suctions / parts are working and tells you when you can use the hoover again. Overall, easy to use, lightweight and powerful. Fun to use and gives a very satisfying clean!
Julius76316
4 (9,999)

2024-09-21

4 (9,999)
Amazing vacuum cleaner with the strongest suction I've ever seen. Capable of lifting all the trapped dust within the carpet making it looking new again. Highly recommended.
guadizba
5 (9,999)

2025-06-01

5 (9,999)
Main vacuum unit is quite light and maneuverable. Good suction, lots of attachment options. Docking station is incredibly convenient. Two batteries is a nice touch..
Khan rehman
5 (9,999)

2024-07-02

5 (9,999)
Love the vaccume it’s been the best part of my cleaning virtual at home. Helps collect all dirt and any crumbs whatsoever. Does a good job with picking up everything
Anonymous
5 (9,999)

2024-10-07

London

5 (9,999)
I love this device because it is easy to clean and safe to kids and pets. It is easy to clean and dry so it won’t have an odor afterwards, unlike other brands !
Response from Samsung:
2024-10-15

CX

We appreciate you taking the time to share your insight with us! We are thrilled to see how impressed you are with your new Bespoke Jet AI Vacuum Cleaner, especially due to its user-friendly cleaning process and safety! ^CR at Samsung Support

Sophiehoover
5 (9,999)

2024-04-03

5 (9,999)
I have been using this hoover since it came out so I consider I have been a good guinea pig now. It’s a brilliant concept, and I haven’t had as many of the build quality issues as others have reported. I have had the top of the head pop out once (see other people’s pictures below) but I managed to pop it back in without any fuss. The rest of the hoover seems well designed and sucks up much more than any Dyson I have tried. The clean station is really hygienic and I love it - gone are the days of getting dust in my face. Because the hoover is so good at sucking up dirt, the filter clogs very quickly. It can be washed but as others have described then it is out of action. I searched Samsung and Samsung spare parts and spoke to numerous customer advisers to try to buy another filter. I was even told at one point to buy the wrong part by a customer advisor as the parts are not clear which hoover they are for. Eventually I came across someone who seemed to know what they were talking about and the filter is Samsung: part number is DJ97-03298A Now I can swap filters and hoover constantly - sharing as I think it will help quite a few people.
C.Paquet
3 (9,999)

2024-07-10

3 (9,999)
PROS: I love the manoeuvrability and the accessories and now the unit is stored and self-clean. The pet cleaning brush performs an outstanding job. I like how versatile the unit can be: short, med, long, hand-hand, etc. The self cleaning feature is great. CONS: However, to properly clean the floor the setting has to be at a higher speed. Example: the AI settings doesn't appropriately pick up speckles of cat litter on a hard wood floor. To pick up dust, cat hair, etc from the hard wood floor or from ceramic, I have to raise the power level, however, it reduces considerably the battery life. I'm sure Samsung could come up with a much better battery. We purchased it with all our other Bespoke appliances which are not yet installed (renos): I sure hope that our Smart Samsung fridge, wall-oven, cooktop, microwave, dishwasher, dryer and washer exceeds the experience we have had with the Bespoke Jet AI Vacuum. Samsung,1 please do something about the battery - btw, our purchased didn't include a 2nd battery. I thought it should since the only battery doesn't last more than 10 min at high speed which is not long enough to clean a 1,500 sqft house.
Brew dog
5 (9,999)

2025-03-08

5 (9,999)
Early days but feels so great to use and really helps me as I have issues with my back. My first stick type vacuum but a revelation.
Response from Samsung:
2025-03-23

cx

We're over the moon to see you're loving the Bespoke Jet Cordless Vacuum! With its excellent cleaning capabilities and lightweight to make it easier for you to clean, it is indeed a revelation! Many thanks for the five stars! ^CH at Samsung Support

ariabear
5 (9,999)

2023-08-15

Appledore

5 (9,999)
[This review was collected as part of a promotion.] The sleek appliance is like a work of art and is the only vacuum I would willingly have on display in my home The light body makes the vacuum extremely easy to move around and manoeuvre. The cleaning head also features a very bright LED headlight that's excellent at spotting dirt and dust. AI Mode is clever, I could hear the difference when moving from hard floor to carpet. Great battery life with a handy countdown timer feature. Also comes with an extra battery. It comes with a wide range of accessories including brushes and heads that make it easy to clean all kinds of debris and dirt, as well as to clean in small corners and on surfaces. These all fit neatly on the enclosed cradle, which is light and easy to carry from room to room. Using the device in handheld mode with the included Pet Tool attachment and switching on Jet mode I removed all traces of any pet hair on furniture. Placing the vacuum into the Clean Station and the contents of the collection bin are cleanly and effortlessly vacuumed into a disposable bag hidden inside the body. This is ingenious and so easy. The Samsung Bespoke Jet AI is a responsive and very powerful cleaner.
Jenni
1 (9,999)

2024-10-02

New Zealand

1 (9,999)
Missing components when purchased, ongoing issues with AI function. Definitely would not recommend and very disappointed in product
Jordan
4 (9,999)

2025-02-08

Orlando, FL

4 (9,999)
[This review was collected as part of a promotion.] Almost perfect, lots of power, only feature really missing compared other units in the high end market is a clean floor indicator.

User manual & downloads

User Manual

ver 6.0 | 7.73 MB

Feb 19. 2025

ENGLISH

Quick Guide

ver 00 | 2.68 MB

Jul 14. 2023

ENGLISH

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* Key features may differ from key specifications.

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* Stated run-time applies to the minimum power level with a non-motorised tool attached using 2 batteries. Results may vary depending on actual usage.