Bespoke Jet™ AI Stick Vacuum Cleaner 280W - VS28C9769QG
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Highlights
Features
Our most powerful
stick vacuum yet1
With up to 280W and a self-emptying
dustbin
1 Compared to the stated suction power of cordless vacuum products in Samsung.
Based on testing by the Korea Testing Laboratory, in accordance with the IEC62885-4: 2020 standard. Measured at the inlet of the non-motorized tool when the dustbin is empty, using Jet Mode and a large capacity battery that is fully charged.
Complete dust disposal
Integrated Clean StationTM
Clean from start to finish with the new Integrated Clean StationTM. Air Pulse technology removes hair and fine dust which is then trapped by the auto-closing dustbin, conveniently emptying the bin without getting your hands dirty or dust everywhere. It also stores and charges the stick vacuum, ready for use.
Cleaning made easy
AI Cleaning Mode
AI Cleaning mode is able to intelligently identify and adapt to various environments* and floor types by adjusting suction power and brush speed settings, giving you an optimal and efficient clean.
Performance
Hygiene
Convenience
SmartThings
What's in the box
Specifications
-
Max Consumption Power
730 W
-
Suction Power
280 W
-
Running Time
Up to 100min (Stated run time applies to the minimum power level with a non-motorized tool attached)
-
Noise Level
87 dBA
-
Dust Collection Type
Multi Cyclone
-
Number of Cleaning Modes
5
-
Dustbin Capacity
0.5 L
-
Display Type
LCD
-
Body Colour
Black ChroMetal
-
Secondary colour
Satin Greige
-
Digital Inverter Motor
Yes
-
WiFi Embedded
Yes
-
AI Cleaning Mode
Yes
-
SmartThings App Support
Yes
-
Voice Control
Bixby support - English(US,UK,IN)/French/German/Italian/Spanish(ES,LATAM)/Portuguese(BR)/Chinese(Mandarin)/Korean
-
Self-Diagnosis
Yes
-
Customized Setting
Yes
-
OTN Update
Yes
-
Maintenance Guide
Yes
-
Battery Type
Li-ion
-
Voltage
25.2 V
-
Charging Time (approximatley)
300 min
-
Detachable Battery
Yes
-
Quantity
1 EA
-
Charging Station
Clean Station
-
Main Brush Head
Active Dual Brush
-
Additional Brush
Slim LED Brush+
-
Additional Brush (Others)
Spray Spinning Sweeper
-
Accessory 1
Pet Tool+
-
Accessory 2
Combination Tool
-
Accessory 3
Extension Crevice Tool
-
Accessory 4
Flexible Tool
-
Accessory 5
Accessory Cradle
-
Accessory 6
Multi-use Wet Pad (2ea)
-
Accessory 7
Single-use Wet Pad (10ea)
-
Consumption Power
1300 W
-
Dust Bag
3 EA
-
Dust Bag Capacity
2.0 L
-
Dimension (WxHxD)
300x850x300 mm
-
Dust Bag Full Indicator
Yes
-
Weight
6.4 kg
-
Wi-Fi On/Off Indicator
Yes
-
Filter
Fine Dust Filter
-
Pre-Motor Filter
Yes
-
Spinning Cyclone
Yes
-
Washable Dust Bin
Yes
-
Telescopic Pipe
Yes
-
Dimension (WxHxD)
250x1036x243 mm
-
Dimension (Net)
250x1036x243 mm
-
Dimension (Set)
300x1192x350 mm
-
Dimension (Package)
412x931x376 mm
-
Weight (Net)
2.98 kg (with VCA-SBTC97 battery and Slim LED Brush+)
-
Weight (Set + Station Weight)
9.4 kg
-
Weight (Package)
16.2 kg
-
Security Update Period (At least 5 years from launch of product)⊕
31 Dec 2028
Reviews
Bespoke Jet™ AI Stick Vacuum Cleaner 280W - VS28C9769QG
- The vacuum offers impressive suction power and convenient features like an AI-powered automatic adjustment of suction based on floor type.
- It performs well on both hard floors and carpets, with a long battery life and versatile accessory tools.
- However, some users have reported issues with the AI functionality and concerns about the durability of certain components.
- Overall, it seems to be a high-quality, feature-rich product that delivers impressive cleaning performance for most users.
Reviews with images & videos
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Filters
169 Reviews
2025-02-15
2023-06-26
Clarksburg
2023-09-14
2023-07-27
Warner Robins, Ga
2023-07-27
Warner Robins
2023-09-01
Porth
2025-02-02
2023-08-08
Spring Hill, FL
2023-07-07
Schenectady
2025-01-17
West New York, NJ
2023-06-26
Yuba city
2023-11-27
2023-06-26
Coral Springs
2023-09-01
blackpool
2023-08-15
bromley
2023-10-16
Gainesville, GA
2023-06-26
Royse City
2023-10-07
2023-09-01
Pentlow
2023-06-26
Fort Worth
2023-06-26
Yuba city
2023-08-08
London
2024-09-02
Lincolnshire
CX
Thank you for your feedback, Gary, although we do regret seeing that your Bespoke Jet AI Cordless Vacuum Cleaner is not providing you with the levels of quality or service that you were hoping for. We do understand your frustration of a part of it broke so quickly, and while we do design all our products to be resilient we would be unable to accommodate for all potential circumstances. If it is not cleaning exactly as it should be, and if you have not done so already, then we would recommend speaking to our Customer Support team so that they can look into this issue with you and go through all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6421mA3cH ^DB at Samsung Support
2023-08-15
Grantown on spay
2023-07-31
Hull
2023-08-15
Leeds
2025-10-23
Samsung
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2023-08-08
Houston, Texas
2024-08-21
2023-06-26
Huntsville
2023-06-26
Margate
2023-06-26
Manheim
2023-06-26
Charlottesville
2023-08-24
Forres
2023-07-21
Texas
Samsung Care
Greetings! Thank you very much for your review of our products. I will let our product team know about what you have mentioned about extra batteries and a separate charger for this Bespoke vacuum model. This will help them with current and future product development. Should you need support in the future with the operational status of the vacuum, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146062715 to help our team pull up your information. Leo
2023-06-26
Fort Lauderdale
2023-10-16
Rocklin, CA
2023-06-26
Margate
2024-02-02
Nashville, TN
2024-01-10
Telford
CX
Thank you for taking the time to share with us this stellar review about your Samsung Bespoke Jet™ AI Cordless Stick Vacuum Cleaner, Wayne! It is wonderful to see that the superb cleaning technology of this product has helped you keep your lovely home with 3 cats spotless, and that you are also impressed by its robust and durable build quality. Additionally, it is great that you are happy with the fantastic capacity of the dust bag, and that you have also noticed how useful the fantastic bushes and accessories are, including the Pet Tool+. We also appreciate that you wished for the Spray Spinning Sweeper and Jet Tool Accessory Kit to be included with it, which is something we can certainly pass along for the future. In the meantime, we are confident that this brilliant product will make a positive difference every day! ^CL at Samsung Support
2023-06-26
Fort Worth
2024-08-07
2023-08-23
Albany, NY
2023-08-15
Goole
2023-07-31
Southport
2024-01-20
Buffalo Grove, IL
SEA Care
Hi Kiran, Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-
2023-06-26
Tooele
2024-08-02
CX
It's superb to see that your Bespoke Jet AI vacuum cleaner has made your jump to our range such a rewarding move. It's designed to be compact, so that every room in your house gets a deep clean, and no corner is missed. Every aspect of it is simple to use, even when it comes to cleaning the vacuum itself, so it takes so much of the chore out of this task. We're glad that you're loving it as much as you are. ^DB at Samsung Support
2023-06-26
Clarksburg
2023-08-21
Wokingham
2024-09-15
Morgan Hill, CA
SEA Care
Greetings, We are committed to enhancing the performance of your vacuum. Let's get this taken care of. Please refer to the vacuum's manual, page 23, under "Alerts and self-diagnosis messages and what to do" and pages 46-47 under "Troubleshooting (The AI mode is not working and The suction power suddenly decreases and the vacuum cleaner makes a vibrating sound) for details: https://downloadcenter.samsung.com/content/UM/202407/20240701211156296/O_DJ68-00900G-06_IB_VS9700_AA_EN_240626.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147536020, to help our team pull up your information when you message us. Have a great day. -John
2024-01-30
Savannah, Georgia
2023-06-29
Waukesha
2023-07-12
Millbrook
2024-01-18
Webster, NY
2023-08-09
Houston, Texas
2023-08-19
Southern California
2024-01-18
Fl
Samsung Care
Hi Clayton, We are aware of the value of a vacuum since it can help us maintain clean surroundings. We'd love to help you. I've included a link below to the appropriate vacuum accessories to clean your furniture, floors, and other home objects. https://www.samsung.com/us/support/answer/ANS00085902/ Also, on page 43 of the model's user manual, you can check the steps to see if the spin brush (or spin disk) of an accessory is not moving. https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA_EN_230915.pdf It would also be great if we could talk to you directly and gather more information about your concern. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly
2023-08-04
Waltham
2023-12-20
CT
Samsung Care
Hi EmJay, Thank you for taking the time out of your busy schedule to review your Samsung vacuum cleaner. Your input allows us to have a pool of ideas to continue to improve and make great products for everybody. Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146662761 to help our team pull up your information. Leo
2025-03-26
Florida
SEA Care
Nana P, thank you for choosing Samsung for your vacuum needs. We are saddened to hear you have thrown away the vacuum as it was broken, and when you requested a replacement, the vacuum model was already discontinued. We look forward to working with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille
2024-01-19
Saratoga Springs, UT
2025-02-20
2024-08-23
2025-04-15
Ave Maria, FL
Samsung Care
Hi there, We understand how you feel regarding this vacuum. We are here to help you. The brush may not work properly on carpet and other special floor types. If this happens, please change the suction power to "MIN" or "MID" Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148812799), and it will help our team pull up your information. ^Rodel
2023-08-15
HALIFAX
2023-08-15
Whitby
2024-03-26
Texas
SEA Care
Ethan, we are committed to ensuring that your vacuum cleaner operates at its best. Let us help you. Please see page 21 of the vacuum's user manual under "Alert messages and what to do (Check if clogged)," "Self-diagnosis messages and what to do (Check if brush or pipe is clogged)," page 25 for "Cleaning the clean station (Replacing the dust bag)," page 43 under "Troubleshooting (The spin brush of an accessory is not moving)," and page 45 for "Troubleshooting (The vacuum cleaner stops operation during cleaning and The suction power suddenly decreases and the vacuum cleaner makes a vibrating sound):" https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA_EN_230915.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146987829, to help our team pull up your information when you message us. Have a great day. -John
2023-08-08
Tampa, florida
2024-12-23
London
CX
Thank you very much for your five-star review! This incredible Bespoke Jet Vacuum cleaner provides powerful suction, AI features and user-friendly operation. Although a little heavier than you expected, we're certain you're going to be pleased with it for many years to come! ^CR at Samsung Support
2024-01-29
Clearwater, FL
2023-08-08
Thamesmead
2024-08-26
2024-01-26
CX
Thank you for your feedback. We are very sorry to read that you experienced damage to the mop attachment. This is certain not what we expect to here. Unfortunately, physical damage is not covered by the warranty. If you would like support with purchasing parts or a replacement vacuum cleaner, please do not hesitate to get in touch. You can find all our contact methods and their operating hours here: https://spr.ly/6420tKV2y ^CR at Samsung Support
2024-01-29
Bremen Ohio
2023-06-26
KNOXVILLE
2024-03-04
Samsung Support Team
Hello, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/).
2023-08-31
North Wales
2025-04-12
2024-10-01
2023-08-15
Westport, CT
2024-05-17
2023-08-17
Standish
2024-01-18
2024-01-21
Philadelphia, PA
2023-06-26
Dallas
2024-05-16
2025-04-13
Davenport, FL
2024-07-03
2023-08-03
Berwick upon Tweed
2024-09-21
2025-06-01
2024-07-02
2024-10-07
London
CX
We appreciate you taking the time to share your insight with us! We are thrilled to see how impressed you are with your new Bespoke Jet AI Vacuum Cleaner, especially due to its user-friendly cleaning process and safety! ^CR at Samsung Support
2024-04-03
2024-07-10
2025-03-08
cx
We're over the moon to see you're loving the Bespoke Jet Cordless Vacuum! With its excellent cleaning capabilities and lightweight to make it easier for you to clean, it is indeed a revelation! Many thanks for the five stars! ^CH at Samsung Support
2023-08-15
Appledore
2024-10-02
New Zealand
2025-02-08
Orlando, FL
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* Key features may differ from key specifications.
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* Stated run-time applies to the minimum power level with a non-motorised tool attached using 2 batteries. Results may vary depending on actual usage.