Bespoke AI Laundry Combo AI Home 18.5kg + 10kg

Gray 18.5 kg
WD18DB8995BZSA

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Dimensions

  • Width

    686 mm

  • Height

    1110 mm

  • Depth

    880 mm

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Bespoke AI Laundry Combo AI Home 18.5kg + 10kg
Gray 18.5 kg

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Highlights

10 Year Motor Warranty

10 Year Motor Warranty

Finder Awards 2025 Recommended Brand

Finder Awards 2025 Recommended Brand

Good Design Award Winner

Good Design Award Winner

Roy Morgan Most Trusted Consumer Products Brand 2025

Roy Morgan Most Trusted Consumer Products Brand 2025

Features

One-stop Laundry

All-in-one Washer + Heat Pump Dryer Combo

Wash and dry effortlessly. The All-in-one design seamlessly integrates an ultra-large 18.5kg smart washer with a 10kg smart heat-pump dryer, so you can wash and dry for a large family without transferring between 2 machines.

Efficiency

Dry with efficiency

10 Star Energy Rating*

Heat Pump Technology offers a gentle and efficient way to dry clothes. It has an impressive 10-star rating* for energy efficiency because it uses a ‘refrigerant’ to heat the air, instead of electricity and recycles air which can help reduce energy usage.

*10 star energy rating only applies to drying performance of the appliance. Washer component has a 4.5 star rating.

Wash & dry in 98 minutes*

Super Speed

Get clothes clean and dry in just 98 minutes*. The Super Speed cycle washes a 3kg load in 28 minutes* with Speed Spray and Swirl+ Drum. It can also dry a load in 70mins* using Heat Pump technology which dries gently at a low temperature.

* Wash in 28 minutes : Based on using a Super Speed cycle with an 3kg cotton base load in accordance with KS C IEC61121:2012. Individual results may vary based on actual load contents. Dry in 70 minutes: Based on using a Super Speed cycle with an 3kg cotton base load in accordance with KS C IEC61121:2012. Individual results may vary based on actual load contents.

Durable & efficient motor

10 Year Digital Inverter Motor Warranty*

Purchase with confidence. Digital Inverter Technology offers outstanding performance and is backed up by our 10 year limited parts warrant*.

*10 year parts warranty on the inverter motor. See warranty Card or visit www.samsung.com.au for details.

Take the thinking out of laundry

AI Opti Wash & Dry™

Wash and dry clothes thoroughly and efficiently. AI Opti Wash & Dry™ identifies the weight of the load to automatically dispense the right amount of detergent and water*. It also detects the fabric and monitors the level of soiling. It then adjusts the drying process to suit the weight and fabric of your laundry*.

* AI Wash & Dry's detection and sensing capabilities are based on our deep learning models trained using predefined set of data and may yield inaccurate or incorrect results. New datasets may be introduced to our learning models from time to time to enhance its accuracy.

Convenience

Wash & dry more at once

Ultra-Large Capacity

Enjoy the convenience of fewer loads and more time for yourself with our 18.5kg washer / 10kg dryer combo. It even fits a king size comforter, so you can fit a huge load of clothes without compromising on cleaning performance.

Automatic efficiency

Flex Auto Dispense

Your washer will automatically dispense the appropriate amount of detergent and softener for each load, so you don’t need to worry about using too much or too little detergent. It also holds enough detergent & softener for up to 25 loads, or up to 47 loads if you only use detergent* in the flex dispenser. This way there is no need to fill up the detergent tank after every wash.

* Expected number of loads: Detergent compartment can hold general detergent for up to 25 loads. Flex compartment can hold one of the following: softener for up to 34 loads, general detergent for up to 22 loads or specialty detergent for up to 29 loads.

Simple & intuitive control

AI Home Touchscreen Display

With a 7” wide touchscreen display, enjoy easy and intuitive controls. It also acts as a control centre where you can monitor detergent levels, remaining time on your cycle, energy usage and more. You can even make & receive calls via Bluetooth Calling* or see who’s at the front door using the compatible Ring Doorbell**.

* The ability to respond to calls using your voice is available with any smartphone, but making calls using your voice is only available with Samsung Galaxy smartphones.
** Compatible with the Ring Video Doorbell Elite / Ring Video Doorbell Pro with Chime Pro / Spotlight Cam Mount / Spotlight Cam Wired / Stick Up Cam Battery / Video Doorbell / Video Doorbell 2 / Video Doorbell 3 / Video Doorbell Pro. The availability of Ring Doorbell varies by country.

Hands-free control

Voice Enabled

Control your washer dryer combo easily with your voice. Using Samsung Bixby*, you can simply tell it what to do. You can select cycle options, control settings and monitor its progress. And, if you can’t read the screen, it can even provide spoken feedback.

* Bixby is Samsung’s brand of artificial intelligence (AI) / Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on country. Bixby recognizes selected languages and certain accents/dialects. The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required.

Hygiene

Fresh smelling clothes every time

Auto Open Door

Avoid the frustration of having to wash clothes again to get rid of the damp smell when they’ve been left wet for a while. After a wash cycle ends, Auto Open Door lets humid air escape to help keep your clothes smelling fresh till they are ready to be dried.

Remove stubborn stains

Steam Wash

Use the power of steam to help eliminate stains without harsh chemicals. The powerful Steam Wash cycle improves cleaning quality by releasing steam from the bottom of the drum, so every item is thoroughly saturated as it rises. This helps loosen ingrained dirt and ensures deep cleaning.

Easy maintenance

Auto Condenser Cleaning*

Keep your heat condenser clean and working efficiently. Auto Condenser Cleaning uses a powerful nozzle to spray the heat exchanger with water before the drying cycle starts. This helps remove lint and dirt that accumulates over time, and helps maintain efficient & reliable drying performance.

* Manual cleaning is required after using the dry cycle every 180 times.

Keep the inside clean

Self Clean+ & Self Dry

Keep the inside of the machine clean and fresh. Self Clean+ removes dirt and odor-causing bacteria in the drum by soaking, pulsating and spinning. It even notifies you when it needs cleaning*. Additionally, Self Dry uses hot air to dry any moisture inside the drum.

* Provides a notification after every 40 cycles with Self Clean and every 30 cycles with Self Dry.

Performance

Hard on dirt, soft on clothes

BubbleWash™ and BubbleSoak™

Enjoy efficient cleaning, even at low temperatures. BubbleWash™ pre-mixes detergent with air and water to quickly penetrate fabric to clean away dirt and help remove stubborn stains. BubbleSoak™ is an optional pre-treatment cycle in which clothes are soaked in bubbles before your wash cycle.

Help reduce microfiber release*

Less Microfiber Cycle

Samsung’s specially designed Less Microfiber Laundry cycle washes clothes gently to minimise garment agitation which could reduce the amount of microfibers released*.

* Based on testing by the Ocean Wise Plastics Lab using a 2kg load of 100% polyester hoodies, comparing the Synthetics cycle on a Samsung conventional model 27" washing machine with US design and the Less Microfiber cycle. Results may vary depending on the actual clothes and usage conditions.

SmartThings

Up to 60% energy saving with AI Energy Mode*

AI Energy Mode*

Select AI OptiWash and Dry cycle and enable the AI Energy Mode using the SmartThings app to enjoy savings on energy usage. It consumes 60% less energy during the wash cycle at 40 degrees and with two rinses on high spin*. It also uses 20% less energy during the dry cycle when compared to using the same cycle without AI Energy Mode. By using the SmartThings App** you can also easily monitor energy consumption in real-time, provide an estimated electricity bill and alert you if the estimated usage exceeds your prese target consumption.

* Tested on the WD18DB8995BZSA Samsung Bespoke AI Heat Pump Combo comparing results with AI Energy Mode turned on (Wash –Avg0.11055kWh / Dry –Avg. 1.0150) and off (Wash -Avg0.31911kWh / Dry –Avg. 1.2791kWh). Tested with 3kg Cotton base load and using AI OptiWash and Dry cycle. Actual energy saving may vary, depending on variables including the wash and/or dry cycle, type of detergent and laundry materials.
** Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Help keeps your personal data safe from threats

High-level IoT Security

Enjoy peace of mind with high-level IoT security. Samsung’s Bespoke AI Heat Pump Combo is protected by Knox Matrix’s block chain-based, mutual monitoring of compatible smart devices. This product has been awarded the highest Diamond level IoT Security Rating by UL Solutions*.

*Only includes WD18DB8995BZ launched in 2024. There are 5 grades of UL Verified IoT Security Ratings, ranging from Bronze, Silver, Gold, Platinum to Diamond, with each level signifying increasing resistance to hacking and enhanced levels of security for smart home appliances. UL Solutions is a global leader in applied safety science and delivers product testing, inspection and certification services.

Control from your compatible smartphone*

SmartThings Laundry Planner

Connect your washer dryer combo to your smartphone through the SmartThings App* to start or stop your wash cycle from virtually anywhere and also receive cycle recommendations**.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. ** The recommended washing cycle is only based on time and may not be appropriate for the type of fabrics or stain level of the articles being washed.

Smart Maintenance. Easy upkeep.

SmartThings Home Care*

Take care of your washer dryer combo easily. SmartThings Home Care* notifies you when parts need replacing and helps troubleshoot problems. It even provides useful tips on using your appliance, as well as a user manual.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Tailored care. Effortless laundry.

SmartThings Clothing Care*

Enjoy a more personalised and efficient laundry experience. SmartThings Clothing Care* creates customised clothing care cycles to suit your lifestyle**.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. ** The user will be solely responsible for any consequence(s) that may result, including but not limited to any damage or harm caused by incorrect information provided by the user.

How to measure

Specifications

  • Washing Capacity

    18.5 kg

  • BubbleWash™

    BubbleWash™

  • VRT

    VRT

  • Physical specification (WxHxD)

    686 x 1110 x 880 mm

  • Net Weight

    144 kg

  • Washing Capacity

    18.5 kg

  • Drying Capacity (kg)

    10 kg

  • Body colour

    Dark Silver Steel

  • Door colour

    Black Deco + Glass

  • Control Panel

    7" Touch LCD

  • Energy Rating

    Wash 4.5 Star / Dry 10 Star

  • Water Efficiency (WELS) Rating

    4 Star

  • AI Control

    No

  • AI Wash

    Yes

  • AI Wash & Dry

    Yes

  • QuickDrive™

    No

  • Add Wash™

    No

  • Air Wash

    Yes

  • Max Spin Speed (rpm)

    1100 rpm

  • BubbleSoak™

    Yes

  • BubbleWash™

    Yes

  • Motor

    DIT

  • VRT

    Yes

  • Auto Dispense

    Yes

  • Language Settings

    Yes

  • Smart Things

    Yes

  • Smart Control (WiFi)

    Yes

  • Child Lock

    Yes

  • Delay End (hr)

    Yes

  • Door Lock

    Yes

  • Drum Clean+

    Yes

  • Drum Type

    Swirl+

  • Quick Wash

    No

  • Super Speed

    Yes

  • Auto Open Door

    Yes

  • Self Dry

    Yes

  • Voice Enabled

    Yes

  • AI Wash & Dry

    Yes

  • Baby Care

    Yes

  • Bedding

    Yes

  • Cotton

    Yes

  • Delicates / Hand Wash

    Yes

  • Denim

    Yes

  • Down Jacket Care

    Yes

  • E Cotton

    No

  • Less Microfiber

    Yes

  • Pet Care

    Yes

  • Product Care

    Yes

  • Rinse + Spin

    Yes

  • Shirts

    Yes

  • Spin Only

    Yes

  • Super Speed

    Yes

  • Wool

    Yes

  • Setting List

    AI Pattern, Language, Calibration, Wi-Fi(Wi-Fi On/Off), Adjust Display Brightness, Adjust Volume, Change on/off sound, Change task ending sound, BLUETOOTH(BLUETOOTH On/Off), System Reset

  • Hygiene Steam

    Yes

  • Product Dimension (WxHxD)

    686 x 1110 x 880 mm

  • Product Weight

    144 kg

  • Packaging Dimension (WxHxD)

    746 x 1250 x 915 mm

  • Weight (Product + Packaging)

    149 kg

  • WiFi Embedded

    Yes

  • SmartThings App Compatible

    Yes

  • Security Update Period (At least 5 years from launch of product)⊕

    29 Aug 2029

Reviews

Bespoke AI Laundry Combo AI Home 18.5kg + 10kg

4.6

Recommended by 93% of customers.

Write a review
5 stars 78%
4 stars 13%
3 stars 4%
2 stars 1%
1 stars 4%
Features 4.7
Performance 4.3
Design 4.3
Value 4.3
AI review summary
  • Customers praise the convenience of washing and drying without transferring clothes, preventing mildew and forgotten loads
  • Many highlight the AI automation that adjusts settings by load size and fabric type, delivering clean and properly dried results
  • Reviewers appreciate the compact, all-in-one design that replaces two appliances and fits small spaces efficiently
  • Most note the quiet operation and large capacity handles king-sized bedding with soft, dry clothes and minimal wrinkles
  • Some mention cycles can take two or more hours and a few report lint trap maintenance needs
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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1,212 Reviews

kiet
5 (9,999)

2026-07-17

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I am absolutely thrilled with this all-in-one washer dryer combo! It has been an absolute lifesaver for our limited space. The machine runs incredibly quietly, gets clothes spotlessly clean, and the drying performance is fantastic — clothes come out bone-dry, soft, and ready to wear. Having both functions in a single continuous cycle saves me so much time and effort; no more waiting around to transfer heavy, wet laundry from one machine to another. The smart features and eco-friendly energy/water efficiency are also huge pluses. It is worth every single penny and I highly recommend it to anyone looking for ultimate convenience.
Helpful?
Originally posted on Samsung US
MariaEmma
5 (9,999)

2024-04-16

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] As a family of 5, this combo washer and dryer is getting the job done! I love the AI and wifi connection to my phone so I can have full control over my laundry while being away from home. The detergent/softener cartridges save me so much time since I don't have to dispense them every wash, but only refill once a while. I appreciate the fact that I don't have to wait for my washer to be done, then transfer to the dryer. Everything is done with a single "start " button. Clothes came out fresh, clean and so soft. Energy efficient, no air vent needed, 110V which saves me so much money! This is a major upgrade and we are loving it at our house.
I recommended this product.
Helpful?
Danny
5 (9,999)

2026-03-26

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This is an all-in-one washer dryer with a large capacity drum . it has a 110 gravity for electricity which is for electricity which is much easier to install then 220. all of the hose connections are easy to hook up to existing lines. This washer dryer combo has consistently done a fine job doing the washing and the drying with never one problem. This machine is very efficient, it hardly uses any soap or fabric softener or bleach only what is needed to do the job. The the ergonomics of this machine with the touchpad controls is a blessing to use. this Samsung bespoke model is one of the best all in All in One machines I have ever used.
Helpful?
Originally posted on Samsung US
The one
5 (9,999)

2026-07-19

Ohio

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
I've been very impressed with the Samsung Bespoke AI All-in-One Ventless Combo. The convenience of washing and drying clothes in a single machine without having to transfer loads has made laundry much easier. The AI features do a great job selecting the right settings, and the clothes come out clean, fresh, and dry. The 7-inch LCD display is intuitive and easy to use, and the machine runs much quieter than I expected. I also appreciate the ventless heat pump design, which is energy-efficient and gentle on fabrics. The large 5.3 cu. ft. capacity easily handles bedding and larger family-sized loads. The wash-and-dry cycles are longer than a traditional washer and dryer, but the ability to start a load and come back to finished laundry more than makes up for it. Overall, this is a well-designed appliance that combines smart technology with excellent performance. I would definitely recommend it to anyone looking for a convenient, space-saving laundry solution.
I recommended this product.
Helpful?
Originally posted on Samsung US
Kamakazii
5 (9,999)

2026-06-19

Cromwell, OK

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This all-in-one unit is an absolute game-changer. The automation features take the guesswork out of laundry, automatically dispensing the right amount of detergent and setting the perfect cycle. Its capacity is massive, easily handling large family loads, yet its compactness is perfect for saving space in the laundry room. The machine runs with incredible energy efficiency, and the 7-inch interface is bright, intuitive, and very easy to navigate. Highly recommend! I have both ventless and vented. Ventless does take more time to wash and dry but the clothes smell SO MUCH BETTER. I use a small vacuum to clean it between loads and the filter.
I recommended this product.
Helpful?
Originally posted on Samsung US
dr3w
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2024-12-06

Wyong, NSW 2259

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
The most technology advance washing machine and dryer I have owned, and supposedly the most efficient - I can see the energy and water consumption that I have been unable to know on any prior machines. Also being able to control from your mobile and see the energy and water consumption allows you to operate during periods when energy is cheaper. Very big drum that I am surprised at how much it can fit. Being a new machine, there was a strong plastic smell inside the drum; and a lingering smell and odour transferred to the clothes after the first wash and dry.
[D] Alternative Text [D] Alternative Text
I recommended this product.
Helpful?

Quality of Product

5 (9,999)

Value

5 (9,999)
Noemi
5 (9,999)

2026-05-23

Monroe,OH

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I’ve been very happy with my Samsung all-in-one front load washer. Honestly, it saves a lot of time because I don’t have to move clothes from the washer to the dryer. I simply load the clothes, and when the cycle is done, everything comes out clean and dry, ready to put away. I’ve also noticed that it optimizes detergent really well, so I end up using much less soap. As far as energy usage, my electric bill hasn’t really been affected like I expected, especially compared to having a traditional 220V dryer. This all-in-one washer runs on 110V, and overall it has been an excellent purchase for me. I haven’t had any issues with it so far.
I recommended this product.
Helpful?
Originally posted on Samsung US
Rykin
5 (9,999)

2026-06-28

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I've had this machine for nearly three years and it's been one of the best purchases I've made l. We have a habit of doing our laundry overnight, so this machine worked well with our schedules. Some cycles, such as the heavy wash, can take quite a while, but again, it doesn't matter if you leave it overnight. The system is full of sensors to let you know if it what needs to be cleaned. As long as you keep up with cleaning the system, it should work well. Some of the maintenance might be more than what most people are used to, so be prepared for that, but the machine works so much better than my old system for both washing and cleaning.
Helpful?
Originally posted on Samsung US
BillyK
5 (9,999)

2024-07-02

North Central Mass

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] So far, so amazing. It works very well, our clothes have never looked so good; at least compared to the old machines. Really like the "one hole" concept of the all in one device. Not having to remember to load the dryer, etc. The build quality is excellent, this is a substantial device. The user interface is easy to navigate with a large amount of choices. The energy and water usage is incredible. It uses so little of both you wonder how your clothes come out so clean and dry. It does take some time to do a load with the full AI economy engaged. We expected that and it is not an issue for us. I would recommend the Samsung device without hesitation.
Helpful?
Originally posted on Samsung US
Furqhan
5 (9,999)

2024-05-31

Seattle

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] The Samsung AI Bespoke Refrigerator is a game-changer in the world of kitchen appliances. Its customizable panel color allows you to tailor the fridge to your exact needs of your kitchen accents, ensuring maximum efficiency and convenience. With advanced AI technology, it learns anbout items in the refrigerator and suggests a recipe about the food items that are about to expire and keep your food fresh for longer. The sleek design and premium build quality make it a standout addition to any kitchen. Overall, the Samsung AI Bespoke Refrigerator is a perfect blend of innovation, functionality, and style, setting a new standard for modern refrigeration.
I recommended this product.
Helpful?
Originally posted on Samsung US
BeLow
3 (9,999)

2026-05-19

Michigan

Capacity : 18.5 kg | Colour : Gray
3 (9,999)
[This review was collected as part of a promotion.] Overall this is a good product with different views from my family. I love the one step wash and dry function since it eliminates the rewash from someone forgetting to swap the clothes to the dryer. It seems pretty efficient and set up easy. Plug it in to the 110v outlet and hook up the water lines no venting needed. Easy to use and connects to the phone easy. It does require a lot of maintenance. The cleaning cycles have to be ran frequently and they take a while. The time it takes to wash and dry a load is also really long, which you’re also not able to wash a second load while one is drying so it makes one day laundry seem to take forever.
I recommended this product.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-05-21

Samsung

Hi BeLow, We’re glad to hear you had a positive overall experience with the All‑in‑One Ventless Combo, and we understand how much the maintenance and time spent using it matter to you. It’s often connected to load size, selected cycle settings, or airflow inside the unit. Keeping up with routine care, like running the recommended cleaning cycles and making sure filters or internal components are clear, also helps the unit run more efficiently. You can explore the guide below and select the fourth subtopic: https://www.samsung.com/us/support/troubleshoot/TSG10001001/ We’d like to connect with you to learn more about your unit and discuss available options. Feel free to reach out using any of the contact methods below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152522377 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care

Elox
1 (9,999)

2026-01-20

New York

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
Great at washing everything. Worst thing is cleaning this SD card lint filter that does not stand on its own and can not be plced anywhere in a bespoke mannr. And then…The drain is hidden behind the cartridge of soaps and the hose barely reaches the end of the unhinged door. And then It is not at an incline where just any bottle can recieve the run off water. Ifs just nightmare and not worth the money to commit to this maintenance. Im so upset I came to this website lookin c accesories that would help the cleaning process. Not even writing this review is easy, look at the darn typos that generated idk what these letters are jumping.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-01-20

Samsung Care

Hi Elox, We understand you're disappointed with not having the best experience with your laundry combo. Let us help. Here is a link to the user manual; kindly go to pages 62-77 for a guide on how to maintain your laundry combo. User manual. https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151885345) to help our team pull up your information when you message us. Thank you. -Ricardo

JetFixxxer
5 (9,999)

2024-10-29

Plymouth, MA

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
We were renovating our bathroom and needed a more space-saving washer-dryer. Initially, Samsung wasn’t my first choice, as I’d heard some negative stories about their appliances, and I didn’t even realize they made an all-in-one unit. I started by researching their competitors to see how well they performed, especially on drying. That’s when I discovered Samsung's model, which was actually ranked best for how dry the clothes come out. The only downside I’ve noticed is that some cycles take a while; for instance, my comforter cycle took five hours. Only time will tell regarding its longevity, but so far, it’s been a fantastic machine
I recommended this product.
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Originally posted on Samsung US
Smik
5 (9,999)

2024-07-03

Alabama

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I have been using the unit for a couple of months. I am still getting used to it. I used to have a huge washer and dryer so I would do laundry about 3 x a week and save because I am doing fewer loads. This takes smaller loads (or else the time needed really goes up). I do need to figure out how to be able to stop in between the cycles so I can remove microfibers--just hasn't been such an issue that I have taken the time to look into it. And, the automatic detergent injection makes my clothes smell nice longer. I don't know how the engineers did it but the clothes are less wrinkled if I don't get to the right away--I love that.
I recommended this product.
Helpful?
Originally posted on Samsung US
Smik
5 (9,999)

2024-07-03

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I have been using the unit for a couple of months. I am still getting used to it. I used to have a huge washer and dryer so I would do laundry about 3 x a week and save because I am doing fewer loads. This takes smaller loads (or else the time needed really goes up). I do need to figure out how to be able to stop in between the cycles so I can remove microfibers--just hasn't been such an issue that I have taken the time to look into it. And, the automatic detergent injection makes my clothes smell nice longer. I don't know how the engineers did it but the clothes are less wrinkled if I don't get to the right away--I love that.
Helpful?
Originally posted on Samsung US
Alex
4 (9,999)

2026-07-07

Mount Vernon NY

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
Washing machine overall was a great purchase. Our only complaint that is preventing us from rating it 5Stars is the software issues and long drying times. This washer/dryer combo is not for anyone who is not tech familiar. The interface is not very user friendly and can be confusing at times. The software updates and self cleaning take very long but if you schedule them during the overnight while sleeping you’ll barely notice. If you set it to wash and dry in one setting the AI usually over compensates resulting in a much longer wash/dry cycle. If you do a standard wash and a timed dry, we have found the loads do not take as long.
I recommended this product.
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Originally posted on Samsung US
SammyC
4 (9,999)

2026-07-18

Reading, PA

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] We have purchased this unit two times now for our home. The computer went in our first and it was no longer available so we had to replace it. I do wish we went with the vented unit due to the dry time. We love this unit. No changing in between cycles, life saving. I haven’t had to rewatch a load in over two years and it’s been great. Realistically, a full load on the normal cycles, start to finish is about 5 hours.
I recommended this product.
Helpful?
Originally posted on Samsung US
Ashh
5 (9,999)

2026-05-06

New York

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] The best product. Hands-down. I was skeptical about an all-in-one washer/dryer at first, but this machine completely exceeded expectations. It saves so much space, looks incredibly sleek, and the convenience of washing and drying in one cycle is a game changer for a busy household. Clothes come out clean, soft, and fully dry without having to switch loads. It’s surprisingly quiet, energy efficient, and the smart features make laundry feel effortless. The design is also stunning — it genuinely elevates the entire laundry room. For anyone debating the switch from a traditional washer/dryer setup, this was 100% worth it for us.
Helpful?
Originally posted on Samsung US
Nick86
5 (9,999)

2024-09-20

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
This is the best washing machine ever! I've used it for a week, and it provides a next-level experience. Initially, I thought the screen was unnecessary, but it's actually very easy and intuitive to use. The noise level is very low for both washing and drying, especially compared to my old top-loading washing machine. It's a bit pricey, but I would definitely recommend it to all my friends and family.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Sam66
5 (9,999)

2026-06-06

Delaware

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] The feature of all in one wash and dry was the main reason we bought this washer, and we are very satisfied The features are very nice...automatic detergent dispenser. Having the smart things feature is great for the time and when each cycle is complete. We got the pedestal and would highly recommend getting it because the washer sits very low and having it puts it right at the size for me and I am just over 5 feet tall . The drawer on the pedestal is very convenient to have for storage. Capacity is very nice can fit a large load however it takes twice as long to dry. Touch screen is very convenient and fairly easy to use.
I recommended this product.
Helpful?
Originally posted on Samsung US
Norman67NNj
5 (9,999)

2025-01-02

New Jersey

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] Love it Love it!!! After researching the All-in-One washer/dryers Samsung came up as one of the best options, it replaced my 20+yr old GE washer/dryer. The unit is space saving and sleek, lots of options which I love and extremely easy to use. The unit is super quite and is very stable during the hi-spin cycles. The energy/water/detergent savings alone will be great! I have used it now for alil over 2 months and not one issue. Love the convivence of putting my laundry in and not having to move it to the dryer...the clothes come out dry - not damp from what i heard on other models. Clothes never felt cleaner actually!!
I recommended this product.
Helpful?
Originally posted on Samsung US
maricreusa
5 (9,999)

2024-08-16

San Diego, CA

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I was skeptical to get an all-in-one combo, but oh how happy I am with this purchase. We picked the all-in-one to save space and to avoid re-doing gas connections. It is super convenient. On top of that, I love that I don't need to worry about forgetting to transfer clothes from washer to dryer. I get an app notification once everything is washed and dry. If you want to take a few pieces of clothing out of it before drying, you also get an app notification. Super convenient. I also love the soap and softener auto-dispenser, I was definitely over using those, now the machine takes only what is needed based on the load.
I recommended this product.
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Originally posted on Samsung US
MisfitManor
5 (9,999)

2026-06-18

Strasburg, VA

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] We just installed this Bespoke All-in-One Combo in our home and it has completely transformed how we handle laundry. The "set it and forget it" aspect is incredible—being able to throw a load in and have it finish completely washed and dried without having to switch machines saves so much time and eliminates forgotten, damp clothes. The 5.3 cu. ft. capacity easily manages large family loads and bulky bedding. The ventless heat pump system is very energy efficient, and the AI features do a great job of guessing the perfect settings. It does take a little longer to dry than a traditional vented dryer, but the sheer convenience more than makes up for it. Highly recommend!
I recommended this product.
Helpful?
Originally posted on Samsung US
Jmccann
4 (9,999)

2024-09-18

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
I bought this 6 months ago but didn’t get installed by my contractor till about a month ago. I love it but know that I am not using all of what it has to offer. I took a star off because when I was researching the 3 different washer/dryer combos, The other 2 had pedestals available. Since the Samsung was so new, they predicted that there would be one available probably in August. That hasn’t happened and I get the impression it is not in the near future if at all. This is not ok because the unit sits very low to the ground. If I had known there wasn’t going to be one, I would have gotten an LG. I feel I was mislead and that is very disappointing. I am stuck now, I fear.
Helpful?
Originally posted on Samsung US
Jespinoza81
4 (9,999)

2026-06-01

Honolulu, HI

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] The washer dryer combo is smooth quite and efficient. We opted for the ventless option and so far so good. It’s a real space saver in the garage. Only issue is the time it takes to do a load. So where we used to have a washer and dryer going at the same time now you have to wait 2plus hours for a song load to finish before starting the next one. Our bed comforter took over 4 hours of just dry time before we manually stoped it. Overall it’s been pretty good the features are nice it’s good to leave for the day and come back and the close are clean, which is really convenient. But the overall wash time has doubled.
I recommended this product.
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Originally posted on Samsung US
Tristinprincess
5 (9,999)

2026-05-28

Lake Charles, LA

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] So far, this Samsung Bespoke AI washer/dryer combo is seriously impressive. The ventless all in one design is sleek, modern, and perfect for saving space without sacrificing style. The brushed dark finish gives it that luxury appliance look that instantly upgrades the laundry room. What really stands out is how smart and user friendly it feels. The AI features, large capacity, and all in one convenience make laundry way less of a headache. No moving clothes between machines, no clutter, just simple and efficient. Definitely feels like one of those “adult purchase unlocked” moments 😭. Excited to put it to work.
I recommended this product.
Helpful?
Originally posted on Samsung US
Anonymous
5 (9,999)

2026-06-10

Tiny town Kentucky

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This is trumpsheals56 again Now I'll tell you what we may have gotten that fridge on accident but this hair was no mistake now I was kind of skeptical at first when they told me it had that IA or whatever it is in there but I don't really know too much about a computer but I tell you what you asked that IA or whatever her name is to do whatever it is you want and she'll do anything but just about clean your rear end, heck I told her to find my far ugly daughter a boyfriend so she’ll stop calling me on the phone and sure enough she started sneaking the pastor through the window, this product is worth evry penny
I recommended this product.
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Originally posted on Samsung US
SamsungMan
5 (9,999)

2026-07-08

Georgia

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
This appliance is a game changer. I have 5 kids and we were always struggling with them throwing things in the wash and then not swapping them to the dryer, then we would have to rewash them and it was a constant struggle. Not anymore, thanks to this magic machine. Toss the clothing in, tell it when you need them done and warm fresh wrinkle free clothes await you in the morning like a fresh brewed cup of coffee. Tons of cycle options and you can do it all from your phone or with your voice. Easy for kids to use, and very quiet and no rocking, vibrating or rattling. You'd almost never know it was even running.
I recommended this product.
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Originally posted on Samsung US
TinaMae
5 (9,999)

2026-03-27

Franklin NH

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
Super Efficient, quiet, love the touch screen module. Is a great looking machine. The feature to fill up the soap and softener chambers and never have to manually add soap is so cool. It has so many features and different wash types. Do not be intimidated by the combined was/dry times. I like the super speed wash. Clothing is always dry before the actual cycle is complete. Buy it, you won’t regret it It is easy to download the app snd get connected from your phone. I didn’t buy the stand. It’s not necessary but to drain the machine and clean the filter on bottom you will be lying on your stomach without it. The unit holds alot of clothes. Great overall machine
I recommended this product.
Helpful?
Originally posted on Samsung US
Jenna
5 (9,999)

2024-08-12

Lenexa, KS

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This all in one washer/dryer is absolutely fantastic. It truly is the best laundry machine I have ever had. My clothes come out so incredibly clean, and it is very simple to use. I appreciate all of the different settings, including an AI feature that will choose settings based on the material of the items you put in the wash. It automatically dispenses detergent and softener, so you don’t overuse. I have this connected to the SmartThings app on my phone along with my other Samsung products, and I love how when the laundry is done I get a ping on both my phone and tv! Overall great product, highly recommend.
I recommended this product.
Helpful?
Originally posted on Samsung US
Nag G
5 (9,999)

2026-07-17

Atlanta

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I finally upgraded to the Samsung all-in-one, and honestly, it’s a total game-changer. Being able to just throw a dirty load in before work and come home to everything perfectly washed and dried without moving a single thing is incredible. It actually gets my heavy towels completely dry too, which I didn't think an all-in-one could do. Plus, filling up the detergent reservoir once a month means one less step I have to worry about. It saved a ton of space in my laundry room and made the whole chore completely effortless.
I recommended this product.
Helpful?
Originally posted on Samsung US
Azariahfor67
4 (9,999)

2026-07-04

Killeen,texas

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] The Bespoke AI All‑in‑One Ventless Combo AI Home 7 has honestly surprised me. I didn’t expect to like an all‑in‑one washer/dryer, but this one has been smooth so far. The AI cycles actually do a good job choosing settings, and the machine runs quieter than I expected.Drying takes a bit longer since it’s ventless, but the clothes come out fully dry and not overheated. The touchscreen is clean and easy to use, and the machine looks great in my laundry area.I took off one star because the initial setup felt a little confusing, and the app connection took a couple tries. But once it was running, it’s been solid. Overall, a sleek machine with smart features that actually feel useful.
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Originally posted on Samsung US
Mo d
5 (9,999)

2026-07-03

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I've been very impressed with this all-in-one washer and dryer. It saves a lot of space, and not having to transfer clothes from the washer to the dryer is a huge convenience. The AI features are easy to use, and the display is clear and intuitive. The machine runs quietly, cleans clothes thoroughly, and dries them surprisingly well for a ventless system. I also like the variety of wash and dry cycles, making it easy to care for different types of fabrics. The large capacity is perfect for family-sized loads. Overall, this appliance has made laundry much easier and more efficient. I would definitely recommend it to anyone looking for a high-quality all-in-one washer and dryer.
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Originally posted on Samsung US
Dogs4days
4 (9,999)

2026-06-25

Coweta, ok

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
The newer combo is much better then the 1st combo, which I purchased & after a year gave to my daughter & got the new combo. The filter system is much improved. The AI system helps a bunch. I live being able to run it from my phone & it connect to my smart home. The only reasons I give it 4 stars: the drawer that is stupid expensive, will not hold a normal size bottle of detergent or fabric softener so it is a catch all & the small filter behind the detergent dispenser is messy to clean & drain causing a lot of mess in the drawer below if a bowel is not pot in it to prevent the drawer from getting soaked.
I recommended this product.
Helpful?
Originally posted on Samsung US
Modcre8tor
5 (9,999)

2024-05-06

Palm Springs, CA

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
I loved it so much, I bought two! There's nothing like getting through your chores by wiping out the laundry in a matter of hours and because it washes and dries, you do not need to swap laundry out into the dryer. You simply visit the laundry room and it's done. The app tells you on your phone whats going on with the machine and when the cycle is complete, so there's no guesswork. They. are quiet and the display is crisp and easy to comprehend. It's also nice not to have to fill the detergent and softener so often as it self-doses and with accuracy, about 45 loads until you have to refill the containers.
I recommended this product.
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Originally posted on Samsung US
Farinaboys
5 (9,999)

2026-05-20

Illinois

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] We’ve been using the All-in-One Ventless Washer Dryer Combo in our household of 5, and honestly it has made life so much easier. With busy schedules and nonstop laundry, not having to remember to move wet clothes from the washer to the dryer has been a huge help. I also love not having to constantly refill liquids or keep up with extra steps. The smart phone connection is one of my favorite features — being able to track cycles and get updates right from my phone makes managing chores so much more convenient. Overall, it’s been a great time-saver and has really helped simplify laundry day in our home.
I recommended this product.
Helpful?
Originally posted on Samsung US
Samboy99
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2026-06-11

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
Only had this for about a month but wow, i'm incredibly impressed! The time/effort saved with this machine is insane! I now never have to wash a load of clothes twice because i forget to move the wet clothes into the dryer quick enough and the notifications when the load is finished washing and drying is excellent. I'm honestly in love with this machine and go out of my way to look for dirty clothes to use it, not even kidding which is sad. The ONLY issue i have is the size of the machine but if you have a laundry big enough, get it. It's well worth the price and washes AND dries the clothes perfectly.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2026-06-12

Samsung AU

Thank you for your fantastic review. We're delighted to hear how much time and effort your Bespoke AI Laundry Combo has saved you and that the washing, drying, and notification features have made such a positive difference to your daily routine. It's wonderful to know the appliance has exceeded your expectations, and we appreciate your honest feedback regarding its size. Thank you for choosing Samsung.

Darrell K
1 (9,999)

2026-02-12

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
Absolute worst. Will not meet any times specified. Constantly have to clean bottom filter. Condenser more than difficult to clean without specialized brushes or vacuum attachment. Fastest washing time on super speed was 1 hour 18 minutes wash only then a typical drying tim of 2 hours. Half of the time I have to add a cycle of 30 to 45 minutes timed dry to finish drying. Auto detergent works occasionally. Bedding is a 6 hour 30 minute cycle. Terrible product. Will replace as soon as possible and set this machine by the road for free, with sign stating works with aggrevation. Samsung should pay me back.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-02-12

Samsung Care

Hello there, We understand how frustrating it can be when a washer-dryer doesn’t finish cycles in the expected time, requires frequent filter cleaning, and still leaves loads damp. We’re here and willing to help. Please review the guidance below in the user manual to troubleshoot the issues you’re experiencing: For situations where the unit stops during operation: Refer to Stops (page 80) in the user manual. User Manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf For issues with the washer spinning poorly: Samsung washing machine spins poorly http://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need further assistance, please get in touch with us so our team can review your situation and provide support. You may reach us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152079540), so our team can pull up your information. Thank you! ^Joshua

KWK808
4 (9,999)

2026-05-11

Hawaii

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] The all-in-one washer gave us the freedom to time our laundry routine to run when it’s most convenient or for us. Allowing us to start and finish at preset times without having to worrry about moving laundry from the washer to the dryer. The capacity is surprisingly big, but drying does take longer than a dedicated dryer. The mobile interface with the SmartThings app is easy and keeps us in control. We have had a couple of parts break down already which required service. But the service was quick and resolved the issue. The lint trap area could use a redesign. It’s hard to get lint that forms around the trap compartment. We had to buy a long handled brush so we can keep it clear.
I recommended this product.
Helpful?
Originally posted on Samsung US
Caesar_S
5 (9,999)

2024-09-26

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
I’ve used this many times now and I can say the washer and dryer combo along with the large capacity has been a game changer. It’s so handy as we are a larger household so we go through so many clothes. Now we don’t need to complete multiple loads and it saves us heaps of time and bills on energy. The touchscreen and AI features are really convenient and helpful too. The kids also find it interesting so they like to help out with the washing now which is also a plus!
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mare
4 (9,999)

2026-01-19

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
I purchased WD53DBA900HBA1 in December and want to order a second front-filter kit. I have two 'adult' boys living with me and anticipate a filter problem in the near future. I want to have a second filter on hand so they can just swap it out instead of having them 'clean' it.The filter is 3 parts: the frame and the two mesh parts that fit together. I am being fastidious about keeping the lint filter clean and the slot clean and dry. I am doing this because cleaning the entire unit every few months seems like a major job (removing the entire cover. Please let me know how I can order a second fillter.
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Originally posted on Samsung US
Efficiency lover
5 (9,999)

2026-06-05

Fountain Hills, AZ

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I love this machine! It’s onboard soap dispensing is mess free and a time saver. The versatility of the features/parameters let me wash everything and dry perfectly (if desired) without high heat. The heat pump does not add a degree of heat to the laundry room and the efficiency of the lint screen catches all the lint; no fuzz or dust. The machine reminds me to perform the maintenance tasks, such as tube clean, and all it takes is to touch the start button. It send a message to my phone to tell me when it done. I just it would fold the clothes too! Maybe that will be included in the next model 🤔
I recommended this product.
Helpful?
Originally posted on Samsung US
THEEsigner
5 (9,999)

2026-06-26

Washington, DC

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This product gets five stars because it is one of those items you don't know that you need until you have it. The capacity of the detergent tank gets me through almost a full bottle, which is a game changer. The AI features provide peace of mind for when I'm just throwing a random mix of clothes in together. I really get things done around the house with this machine and it's "set and forget" convenience. The cycles are thorough and the dryer has a scarily accurate detection because it knows exactly what the clothes weighed before they were washed. This thing will change your home for the better!
Helpful?
Originally posted on Samsung US
Gina
1 (9,999)

2026-05-10

Davenport fl

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
If you buy this get the extended warranty. I actually advise you to do that with any purchase especially with Samsung. I live outside of Orlando and when the machine started leaking they had no one available to repair it. They just sent me a check. At least I learned that I don’t care for front loading washers or being held hostage by an all in one. I would rather have separate systems even as a smaller family of three. Also the dryer vent is hard to clean and to run the cleaning function for both the washer and dryer settings takes 5+ hours. The only plus side is not having to move clothes over.
Helpful?
Originally posted on Samsung US
Candyland
5 (9,999)

2026-06-13

Putnam, CT

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I previously was going to laundry mat due to no hook ups. This made it possible for me to be able to do laundry in my home. There are so many features that you can do with this. We have samsung phones and one samsung tv and it is linked with them to let us know when to put dryer sheets in. You dont have to put dryer sheets in if you want to start a load when your out. Depending on the load size, it can take about 2 to 3 hours. It also depends on the settings that you have it on. I feel like it was worth the money spent. Also I have it set on normal dry and have had no issues with damp clothes.
I recommended this product.
Helpful?
Originally posted on Samsung US
Daljit Sulan
4 (9,999)

2024-07-03

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
Handle large loads easily, time-saving, I can control it from my phone, Just fill the detergent tray once then you are good to go for a few weeks. A big benefit is that it is ventless. But the clothes do not dry properly still a little wet at the end. if you have any solution for that or maybe I am using the wrong settings if you can explain to me how to dry clothes properly. Otherwise, everything else is perfect. Love this all-in-one machine. Also, if the Control panel is a little bit facing upward will be easy then you don't have too bend or sit on your knees. Everything else if perfect
I recommended this product.
Helpful?
Originally posted on Samsung Canada
Shar
1 (9,999)

2024-08-07

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
We bought this in May and already having issues. The clothes are still saturated even when you put dry cycle to, “ more dry.” You can only wash small loads! It takes 5 plus hours to wash one load, making it difficult to get many loads done in a day. It was a terrible purchase. I would return it if I could!! Not worth the money! Now I’m stuck with the bill and having to go to the laundry mat on my days off because of the lengthy time it takes to do one small load! You can forget washing towels or covers! Just completely dissatisfied and anyone that ask, I tell them the same thing, DON’T BUY!
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-08-07

SEA Care

Hello Shar, We all know the frustration you experience with your machine. We are here to help you. Here is a link to help your machine that takes too long to finish a cycle. Click on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial. Samsung washing machine won't spin or won't stop spinning https://www.samsung.com/us/support/troubleshooting/TSG01000997/#check-your-washing-machine-load-size-and-the-cycle-you-are-using To get the best results out of our Samsung washer, there is a proper way to load clothes into the machine. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147417569) to help our team pull up your information when you message us. Thank you. -Kimberly

Rom313
5 (9,999)

2024-08-12

Lincoln park mi

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] Best laundry purchase of my life, best and we use it every single day all day and so far not an issue and best part is everything about it from always having clothes washed and dried and you never had to worry about forgetting to dry or stay up late nights to put clothes to dry and you can literally put it anywhere you want without having to worry about venting or gas hook up or even 220v, I would never go back to traditional washer/dryer, plus this has many features that are not advertised, you can mirror your phone to it and watch anything even netflix and YouTube and much much much more
I recommended this product.
Helpful?
Originally posted on Samsung US
Tommy
5 (9,999)

2026-05-02

Walnut Creek

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] The Samsung Bespoke All-in-One Washer Dryer (ventless) is a standout appliance that makes laundry effortless. The ability to wash and dry in one cycle without transferring clothes is a huge convenience. Its ventless heat pump design is energy-efficient and perfect for spaces without external venting. Clothes come out clean, dry, and well cared for, though cycles run a bit longer than traditional dryers. The sleek Bespoke design looks premium, and the smart features are actually useful. It’s quiet, efficient, and ideal for anyone who wants a simple, modern, all-in-one laundry solution.
I recommended this product.
Helpful?
Originally posted on Samsung US
quel
5 (9,999)

2026-06-16

Florida

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] The samsung all in one washer and dryer is amazing. It finishes loads in a fair amount of time. It has an ultra capacity load size so you can put considerably more clothes in it than with your regular washer. It doesn't matter how big of a load you put in it, it calculates the weight of the load and begins washing once it has done that. The screen is easy to use and understand. Having the all in one gives us so much more space in our laundry room too because instead of your traditional washer and dryer which takes up the whole wall of the laundry room. It only takes up half the wall.
I recommended this product.
Helpful?
Originally posted on Samsung US
Hj1828
5 (9,999)

2026-05-25

New jersey

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This machine has completely transformed laundry day for our family of four. The ability to load dirty clothes before bed and wake up to clean, dry laundry without ever transferring a load is an absolute lifesaver for a busy household. I love that it runs on a standard 120V outlet without needing an external vent, and the massive auto-dispenser means I don't even have to measure detergent anymore. It integrates perfectly with SmartThings, pinging my other Samsung screens when a cycle is done, and easily handles our largest loads. It is a massive time-saver and easily a 5-star upgrade!
Helpful?
Originally posted on Samsung US
Samsung
5 (9,999)

2026-07-08

Las Vegas

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
The Best Part: True "set it and forget it" laundry. Washing and drying in one go without moving wet clothes is a game-changer.Great Features: Fits massive loads, uses a standard 120V plug, and needs no outside vent. The auto-detergent dispenser and auto-opening door are incredibly convenient.Things to Know: It is very deep, so measure your space carefully. The ventless heat pump drying takes a bit getting used to, and you must clean the lint filter after every load. Verdict: Perfect for saving space and skipping the chore of swapping laundry, as long as you have room for its depth.
I recommended this product.
Helpful?
Originally posted on Samsung US
Miki
4 (9,999)

2026-05-23

San Diego, California

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] I’ve had my combo for about a year and a half so far so good especially because I have it outdoors, I do have it protected and on the pedestal so that helped but I guess my issue is more towards the SmartThings app. Sometimes it’ll disconnect or I thought I started the wash, but I guess the phone app didn’t communicate with the washer. Even though I put start now, I have to stare at it until I know it’s starting. But the AI caught on to my laundry and my clothes feel perfect. I do stop the dryer sometimes manually though. It’ll add more time than what I feel is more than enough dry.
Helpful?
Originally posted on Samsung US
Laundrylady
2 (9,999)

2026-05-04

Providence, RI

Capacity : 18.5 kg | Colour : Gray
2 (9,999)
[This review was collected as part of a promotion.] The product takes long to dry. You’d have to run a complete cycle and add additional time with the “timed dry” feature once the first cycle is completed. It takes about 5 hours for the clothes to be done. The amount of clothes you are able to wash at a time is small as well. It can fit a handful of clothing but the big bulkier items would have to wait to either wash by itself or wash in a smaller load. As this tends to leave some of the clothes really damp. Since it’s an all in one it doesn’t take up much space. This does allow you to put this in apartments, studios, college dorms. The look of the combo is sleek. It does give modern and allows you to see clearly on what you’re selecting for your cycle.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-05-06

Samsung

Hello Laundrylady, Your feedback has a valid point into focus around what someone would reasonably expect from a single‑unit laundry appliance designed to support everyday routines. Drying performance, load capacity, and overall cycle timing on all‑in‑one units are closely connected, as these appliances are designed to balance fabric care with space‑saving operation, especially in smaller living environments. This guide covers steps for improving drying performance. https://www.samsung.com/us/support/troubleshoot/TSG10006774/ This article answers common questions about Samsung all‑in‑one washer dryer combos. https://www.samsung.com/us/home-appliances/faq/faq-laundry-combo/ If the behavior you’re seeing continues after reviewing the guidance, we can look more closely at your model history, prior service, and available support options. Please keep this reference number for your records: 1152460246. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Whateverkindofname
4 (9,999)

2025-10-26

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
While I think this is a decent and first of it's kind, then this is great. I like that I don't have to exchange laundry. Design flaws? Absolutely. The drain filter is too low, and you have to wait a long time for the water to release. If you happen to leave it alone with a small bowl, then you may let it spill. I also tried to use the internal support troubleshoot, and it didn't help when I had a clogged drain filter. At least I did figure it out. I like that it's small for tighter, cramped places. I wish it would also start cycles using the Smart Use, though. I could never seem to get that figured out. Also, why have "Bubble Soak" in the system, when it can't be used? I really wish that was available!
Helpful?
Originally posted on Samsung US
ResqDogz
5 (9,999)

2025-07-04

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] Phenomenal performance (set it and forget it)! Easy access to all vital components that require servicing/cleaning... DOES require lengthy drying times, and could benefit from an ever-so-slightly longer drain hose behind the detergent reservoir, but thoes minor considerations are more than compensated by the fact that no venting is required, and the unit operates incredibly economically on a standard 120volt outlet! My cat sleeps on his gel-infused memory foam bed atop the unit, which lulls him to sleep with it's gentle undulations (safely out of reach from my inquisitive hounds)!
Helpful?
Originally posted on Samsung US
Coldcloud
4 (9,999)

2026-06-12

Kentucky

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] This washer dryer combo has been a game changer for our family. The capacity is just right for our family of four. Being able to get alerts about the status of the load on our phone and Samsung tv has been cool as well. We also like its AI wash mode.I also feel like the unit uses less water than our prior unit. Also love having an all in one unit, saved a ton of space in our laundry room. My only complaint is the lint trap channel in back (behind the actual lint trap) I had a large chunk of lint develop back there. Would love to see this fixed with an access port to clean better.
I recommended this product.
Helpful?
Originally posted on Samsung US
MizLisa
5 (9,999)

2024-10-21

Illinois

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
I bought this about 3 weeks ago and it’s simplified my life!! I work at home virtually so it’s easy for me to throw in a load of clothes and they are washed and dried on my breaks! I have gone from doing laundry all day to a small load every day or every other day! NO MORE WEEKEND LAUNDRY DAYS!!! Totally frees up my weekend tired to a washer and dryer! No more forgetting about a load in the washer either and having to rewash!!! It’s all done in one shot. I don’t have any issues with times as I know some loads will take longer depending on the need of that load. I’ve heard negative things to that manner but it’s all in how you set it!! 🥰 PLUS I have extra space in my laundry room with the dryer gone now!!
I recommended this product.
Helpful?
Originally posted on Samsung US
deakonkuster
5 (9,999)

2024-04-16

Port Orchard

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] The Samsung Bespoke AI Laundry Combo is seriously impressive! The SmartThings App makes laundry a breeze with easy control and monitoring. Plus, its 5.3 cu. ft. capacity handles big loads like a champ. The AI features like Optiwash and Optimal Dry? Game-changers! They cut down cycle times and deliver spot-on results. But, let's talk installation. Maneuvering this bad boy, weighing over 300 lbs, was no joke. And don't get me started on finding the detergent panel - not the smoothest experience. Still, once it's up and running, this combo is a lifesaver. The space-saving design and automatic dispensing feature make laundry day way less of a chore. If you're looking to upgrade your laundry game, this is it!
I recommended this product.
Helpful?
Andy
5 (9,999)

2024-07-15

Saint cloud Florida

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I bought this a month ago and I'm so happy with this washer dryer combo. No need to transfer clothing and hurt your back. Also it uses a regular electric socket which is highly efficient. The machine senses the amount of clothing and decides on time of wash and drying and no worries it's all ready in about 2 hours plus. The detergent and softener can also be filled up on the bottom and you don't have to add any for a while. The dryer can be used separately as well and has many options as wrinkle free drying or presoak for stains. So many options. I did purchase a 5 year extended warranty just to be carefull as it's a heavy machine and hopefully with samsungs great reputation it will operate for many years.
I recommended this product.
Helpful?
Originally posted on Samsung US
Washinggirl
5 (9,999)

2026-05-27

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This is a great washing machine you can do your own cycles, automate the desired times you want the washer to start finish and so much more, the fact that I can refill my laundry detergent/softener and don’t have to worry about adding it every time I was it’s so amazing and time saving. This model is ventless which means it doesn’t need a hose to vent the air during drying time which also makes it great since my machine is located in the hallway besides saving space it looks so great to have the combo of washing and drying without even having to move laundry from washer to dryer. Overall this device has great features that fits to every life style. The app also shows tips in how to properly use the device.
Helpful?
Originally posted on Samsung US
Eixa
5 (9,999)

2026-07-13

Lancaster Pa

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
⭐⭐⭐⭐⭐ I’ve been using my Samsung Bespoke AI All-in-One Ventless Combo, and I’m really happy with it. It cleans clothes exceptionally well, even on larger loads, and the spin cycle removes so much water that drying takes less time. It’s quiet, energy-efficient, and offers plenty of wash and dry settings for different fabrics. The sleek design looks great in my laundry room, and the controls are easy to use. Overall, it’s been reliable, saves me time, and makes laundry much easier. I would definitely recommend it to anyone looking for a high-quality washer and dryer combo.
Helpful?
Originally posted on Samsung US
B Minus
5 (9,999)

2026-06-09

Capital, New Mexico

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] me absolutely love I absolutely love my washer dryer combo ventless it's so quick and quiet and efficient and saves me a lot of money every single month on my power bills I really appreciate it and plus it works with my phone helping me automate my life Samsung is wonderful and they've always taken wonderful care of me and I am going to be a life-time patron! Galaxy FTW!!! Smart, easy to use. Quick setup! Intelligent and helpful and I love artificial intelligence! Gemini is my best friend and personal assistant. Thank you!!! also Samsung support network is very very helpful.
I recommended this product.
Helpful?
Originally posted on Samsung US
Kelly
5 (9,999)

2025-06-19

Forney Texas

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] We absolutely love our washer/dryer combo! It has been a huge space saver and lifesaver! The notifications from the app are great! We know when the washer is done and the dryer is complete. You can select so many different options. You definitely have to allow lots of time for the full cycle. If you have hang dry, you can do delicates only without drying. It’s great! Your clothes wash and dry without having to move the laundry to another machine! And the best part, you store your detergent and fabric softener and the washer/dryer dispenses it for you! That’s a huge timesaver!
I recommended this product.
Helpful?
Originally posted on Samsung US
Z777
5 (9,999)

2026-07-02

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
It’s very big , I can put my very big blanket and a pillows. The cycles you can choose how you need and always you can change them . The drying is perfect really dry and is giving you 10 minutes between washing and drying that you can take out some of the clothes if you need to and you have time to add drying sheets. The clothes coming dry no moisture. And there is almost no vibration at all and is working really quiet. I just love this machine. I’m only using now the Tides program it washing with cold water only and all clothes are sooo clean and smell so nice . Thank you .
I recommended this product.
Helpful?
Originally posted on Samsung US
Creeksidek
5 (9,999)

2026-07-18

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
This is absolutely my most favorite appliance. It's one less thing to worry about in my busy day. You would not think it would make a difference eliminating transferring clothes to a dryer but it's one less task I have to do. I never worry about and leaving wet clothes in the washer. I can put clothing in at night before I go to bed and it's ready to wear in the morning. It's super quiet with no vibration and does a fantastic job cleaning. There is almost an infinite choice of cycles .The drum holds a large amount of textiles. My clothes do not come out wrinkled . The self-cleaning mode works great and keeps the unit smelling fresh. I don't have to fill the detergent and softener each time I use it. It dispenses the exact correct amount from the reservoirs. It lets me know when the cycles are finished. I maintain the unit by using a soft appliance brush periodically inside the filter chamber. I have a soft makeup brush that I use to brush the lint out of the filter cartridge after each run. I run the self-clean cycles when the menu pops up for self cleaning. The pump filter is very easy to access and clean. I do that every time I have a load of clothing that leaves excessive lint in the lint filter. It is very energy and water efficient and displays a report of use after each complete cycle. It allowed me to utilize the space the dryer used to occupy by putting in some nice shelves. I highly recommend this appliance and I will buy another one if I ever move. It's the perfect appliance for washing and drying clothes.
Helpful?
Originally posted on Samsung US
Penny
4 (9,999)

2026-03-26

Michigan

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] The best thing about this machine is that it washes and dries in one machine. I would always wash a load and forget to put it in the dryer. So problem solved. So far the only problem I’ve had is that when it’s in the drying cycle the clothes get tangled and come out wrinkled. I haven’t been able to find a way to have a heated dry cycle to get the wrinkles out, it only allows for an air dry cycle. That doesn’t get the wrinkles out. Other than that I am pretty happy with the machine. The drum has a huge capacity so comforters fit in easy. I like that it self cleans itself too.
I recommended this product.
Helpful?
Originally posted on Samsung US
3alero
4 (9,999)

2026-06-21

Michigan

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] I have had this machine for over a year now. It is the second one after the first machine malfunctioned from the very first load after delivery and no matter how many times they came to fix it it could not be repaired. However Samsung service was wonderful and gave me a brand new machine and this one has been great. The only thing I will say has been a slight negative is that I live in Michigan and my machine is in my mud room off my garage. In the winter months it takes a very long time for my clothes to dry due to the cold. Other than that it’s a great product. 4 stars.
I recommended this product.
Helpful?
Originally posted on Samsung US
glynnsea
5 (9,999)

2026-03-25

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This is a great washer dryer. The pro's: Dried laundry comes out completely dry. Don't need to change the load from a washer to a drier. No need for a vent. We have this in our garage and since its a heat pump it air conditions the garage as a by product of running the drier. The machine can sense how to wash and dry the clothes and it works well. The only con, which isn't really a con is that you have to clean the lint trap between each load (which i always do with any dryer) or it will not work as efficiently. BTW, this is very efficient for power and water as well.
Helpful?
Originally posted on Samsung US
JRLegacies
4 (9,999)

2026-05-29

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] The product itself is amazing, I really enjoy the features on the machine and the AI mode which detects the load and how long to wash and dry the load. I like that it can run Spotify and even connect the product to the app on my phone. I like that it is all in one machine and doesn’t take up much space and yet gets everything done all-in-one. The only downside is that the bedding settings take longer than usual for bedding and sometimes will still come out a little wet but overall when washing clothes and using the quick wash settings, clothes come out perfect every time.
Helpful?
Originally posted on Samsung US
SDTXCO
5 (9,999)

2024-08-21

Colorado

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
We bought ours a month ago and the first week was a learning curve, but we love it now! I’ve found for most things to use the AI Optiwash and dry setting works well. I love not having to transfer the clothes to dry and tend to put a load in at night and in the morning it’s good to go! I also love the ventless dryer and how much cleaner my laundry room is without all the lint. Only downside is I wish there was a pedestal for it- it has a large capacity which is great, just hard to get down and reach to the back. The BeSpoke universal stand does not work for this machine.
Helpful?
Originally posted on Samsung US
DTSS
5 (9,999)

2024-08-12

California

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This is my first review ever. Pros and cons of the Bespoke AI laundry combo: Pros: 1. From wash to dry in one setup. 2. No need for airvent for dryer. Which means it can be placed anywhere in the house with water and drain. 3. Big auto dispenser for liquiddetergent. Need to fill may be once a month only. 4. Care cycles shows up when needed. No need to remember when to run vlean cycles. 5. Much less space compare to separate washer and dryer. 6. Very quiet operation even at high spinning spoed. I like it enough to buytwo, one for my main house and one for my ADU.
I recommended this product.
Helpful?
Originally posted on Samsung US
Gingersays
5 (9,999)

2024-07-10

Canton, OH

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] We have had our Samsung Bespoken Washer/Dryer combo for about two months now, and we absolutely love it! So easy to do laundry now. Throw it in, push a couple of buttons, and come back when the phone dings. What could be easier? Lint removal is a snap with a two inch soft painters brush, and the automatic washing of the internal lint route seems to be working fine. The load times ate quite reasonable, a normal load takes between two and two and a half hours. We gained much needed space and added a utility sink in that area. We love it and recommend to all our friends.
I recommended this product.
Helpful?
Originally posted on Samsung US
Dale
5 (9,999)

2024-05-20

Monticello IN 47960

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] My previous washer and dryer were both Samsung. They came with the house. I was in the market for a Heat Pump Dryer and was planning on replacing my washer also. I initial was going to get A Bespoke Washer and a Bespoke Heat pump Dryer. I received an email that Samsung was releasing a Bespoke AI Laundry Combo. I was very interested. I pre-ordered the Combo for $100 off. This product is amazing. Energy usage is beyond what I expected. My closthes come out cleaner and drier than they ever have, I couldn't be more pleased. I wish it had its own laundry pedestal though.
I recommended this product.
Helpful?
Originally posted on Samsung US
Atabay Kadiroglu
1 (9,999)

2024-08-15

New York, NY

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
Delivered this week, removed the shipping bolts and leveled it on the ground but its making a rattling noise when spinning. Can someone help please?
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-08-16

SEA Care

Hi Atabay Kadiroglu, We recognize your feelings regarding your washer-dryer combo making noises. We would love to help you. We recommend reviewing the resources listed below, which include steps to help you with the rattling sound your unit is making. The Samsung washing machine is noisy. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147447097) to help our team pull up your information when you message us. Thank you. -Kimberly

Susan
5 (9,999)

2026-05-27

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I’ve been really happy with my Bespoke all-in-one washer dryer combo so far. One of the biggest benefits has been how much time it saves me since I no longer have to move clothes from the washer to the dryer. I can start a load and come back later to everything completely finished, which has made laundry so much more convenient and less stressful. Performance has also been excellent. I’ve had no issues at all with washing or drying, and everything has come out clean and fresh every time. It’s been a great addition to my home and has made laundry feel much easier overall. I’ve only had it for a few months, so I’m hoping it continues to perform this well over time, but based on my experience so far, I’m very impressed.
I recommended this product.
Helpful?
Originally posted on Samsung US
shep3788
4 (9,999)

2026-06-27

Woodstock, IL

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] I’ve been incredibly impressed with the Samsung Bespoke AI All-in-One Ventless Washer/Dryer. The convenience of throwing in a load and coming back to clothes that are completely washed and dried—without ever moving them—is a game changer. It’s surprisingly quiet, cleans exceptionally well, and the heat pump drying system is gentle on clothes while being energy efficient. The large capacity easily handles family-sized loads, and the SmartThings integration makes it even more convenient. If you’re looking to save space and simplify laundry day, I highly recommend it.
I recommended this product.
Helpful?
Originally posted on Samsung US
Chris M
4 (9,999)

2026-06-19

NC

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] AI features for load sensing and dry sensing work very well. Unfortunately extremely difficult to clean the heat exchanger. It no longer allows removal and you have to clean with a brush, which only a child’s hand can fit into the slot for really. Holds large loads and gets them clean quickly. Love having the extra room in my laundry area from this being all in one instead of two separate machines. The touch screen is nice not inherently necessary. If you’re already familiar with the Samsung Galaxy tab interface this will be an easy switch from analog controls.
Helpful?
Originally posted on Samsung US
Ldub
5 (9,999)

2024-09-30

Illinois

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
I bought this about 6 months ago and I couldn't be happier. Not having to worry detergent and fabric softener every load or changing from washer to dryer is the best thing for me and my family all the kids have to do is load and hit start. And it fits everything. Sometimes the bigger loads or huge king blankets feel a bit damp but we don't use extra dry mode and after they are out of the machine and folded they aren't damp anymore. But the ventless feature is great as well can place whereever there is a waterline without worry about ventilation to the outside.
I recommended this product.
Helpful?
Originally posted on Samsung US
Joe K
5 (9,999)

2026-06-03

Los Angeles

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] The Samsung Bespoke AI All-in-One Ventless Combo is an impressive space-saving laundry solution that combines washing and drying in a single machine. Its ventless heat pump technology eliminates the need for external venting, making installation flexible and convenient. The AI-powered features intelligently adjust wash and dry settings for optimal fabric care, while the large 5.3 cu. ft. capacity easily handles family-sized loads. Users appreciate the convenience of completing laundry without transferring clothes between machines. Although some cycles can be longer than traditional washer-dryer setups, the energy efficiency, smart controls, quiet operation, and overall convenience make it an excellent choice for modern homes.
I recommended this product.
Helpful?
Originally posted on Samsung US
Bargainsams
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2024-12-28

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
This combo is a life saver. When you have a small home with limited space its important to find the right appliance. Our laundry needed one appliance so we did our research and decided on this. Its a bit pricey buy very functional which justifies buying it. We wash our clothes and then switch on the drying cycle. A few hours and its all done. Its a large size so one wash a week is enough for us which lets us save on water and electricity. We have fallen in love with it due to its simplicity, and variety of washing and drying programs preprogrammed in the AI.
Helpful?

Quality of Product

5 (9,999)

Value

5 (9,999)
Roteldip24
5 (9,999)

2026-07-16

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] This product is awesome I bought it not knowing what I was getting into but the fact that you have a washer dryer one is very economical and very space saving The washing works perfectly the trying works perfectly it has a whole bunch of different cycles that you can go through and use you can add more dry you can add more detergent more rinse it's definitely user-friendly It's not loud at all It takes about the same time as a washer and dryer separately and it does the job of both in one.
Helpful?
Originally posted on Samsung US
Bhatath
5 (9,999)

2026-07-18

Tennessee

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] Dryer and washer are really good but I need the option to always select the device settings while any of these are powered on also Need tools recomendation to clean the appliances , also need one app to manage all the samsung devices
Helpful?
Originally posted on Samsung US
72degrees
4 (9,999)

2024-08-22

Austin, TX

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] I've been using the Bespoke AI Laundry Combo for a while now, and while it's a great product overall, it does take some getting used to. The unit's large size made finding a washer pan that would fit underneath challenging, which was a bit frustrating. Additionally, the drainage hose for the water filter is far too short, making it difficult to maintain properly. Initially, the lack of customization options was a downside, but the experience has definitely improved with recent updates. Once you get the hang of it, this washer/dryer combo is a solid choice
I recommended this product.
Helpful?
Originally posted on Samsung US
RippedOff
1 (9,999)

2025-08-19

Galveston, TX

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
Samsung, I guess, believes 5½ hours for "rapid wash" mode is acceptable. Perhaps "rapid" is relative to geological time scales or the heat death of the universe. My favorite part is needing to dry almost every load twice! Nothing says "cutting-edge AI technology" like clothes that come out damp after a full dry cycle. The "AI" must stand for "Absolutely Inadequate" because it certainly hasn't learned how to actually dry fabric. But hey, at least it's "Bespoke" - which apparently means you can choose what color you'd like your disappointment to come in.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2025-08-20

Samsung Care

Greetings! It's clear that your expectations for performance and efficiency haven't been met, especially considering the advanced features and promises of the unit. Let us help by shedding some light on how heat pump technology works. If you're transitioning from a conventional washer and vented dryer setup, it's important to know that all-in-one units like the Samsung Bespoke AI Laundry Combo™ use a ventless heat pump drying system, which operates very differently from traditional dryers. Unlike vented dryers that blast hot air and exhaust it outside—often drying clothes quickly but inefficiently—heat pump technology recycles warm air in a closed loop. This method is much more energy-efficient and gentler on fabrics, but it also means drying takes more time. Because this is a combined washer and dryer unit, the wash and dry cycles run sequentially rather than simultaneously, which can also extend total cycle time. A full wash-and-dry cycle can take up to 5.5 hours, especially for larger or heavier loads like towels or bedding. While this may seem longer than you're used to, it reflects the trade-off for lower energy use, improved fabric care, and the convenience of not needing to transfer clothes between machines. The Super Speed cycle, which advertises the ability to complete both wash and dry in around 98 minutes, is based on a relatively lightweight 10 lb (4.5 kg) test load made up of a cotton/polyester mix. Heavier or bulkier items—like towels, bedding, or mixed loads—can take significantly longer, especially in an all-in-one unit using ventless heat pump drying, which prioritizes energy efficiency and fabric care over speed. For more guidance on cycle times and drying performance with the Bespoke AI Combo, please refer to the Samsung support link below: Samsung Bespoke AI Combo is not drying clothes https://www.samsung.com/us/support/troubleshoot/TSG10006774/#bespoke-ai-ventless-laundry-combo-is-not-drying-clothes Should you need more assistance with your Bespoke AI Combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150437870 to help our team pull up your information. Leo

DEKirk
4 (9,999)

2024-08-12

Schertz, TX

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] I needed to buy a new washer and dryer. I saw that all in one was the same price or less than buying them separate. I have a small laundry room and now there is room for our laundry basket and some other stuff. It is very heavy, so make sure you don't need to move it. It took a few weeks to get the settings down, but now the clothes are coming out perfect. The filter is a little bit of a hassle, but I had to clean the standalone unit, so no big deal. Maybe an option to just stick a tube in the laundry detergent. Overall, I would never go back, if anything, if I had more space, I would have bought two of them. If I was building my house, I would make sure this would go in most of the closets, no more hauling clothes anywhere!
I recommended this product.
Helpful?
Originally posted on Samsung US
Thepharmstead
5 (9,999)

2024-07-04

Ligonier, PA

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] We bought this during memorial day sale and have not been disappointed. We needed a ventless system because our current dryer vent would constantly get wet and was going to cost a small fortune to move the vent. This combo doesn't need vented, is used with a standard 110V outlet which saves money and because it's an all in one you don't even have to move from the washer to the dryer! We're a family of 5 and live on a small farm so we do 1 to 2 loads a day and we cloth diaper our infant. This thing handles it all just fine and a single load from start to finish averages 2.5 hours which is excellent. We have all Samsung appliances and they all link together from the app which is convenient too. This was our best appliance purchase.
Helpful?
Originally posted on Samsung US
Nikkisluvs2clean
5 (9,999)

2026-06-26

Port charlotte, fl

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I absolutely love this washer and dryer combo does everything that I possibly need for it to and it gets my whites Absolutely white the Santa sanitizing options is extremely helpful Because it seems like it gets white water than a regular washer does and my color stay vibrant The only thing that I would say needs to be different is the fact that It doesn't have an option on there just to Quickly get the load done I think the quickest option is like almost a two hour wait But other than that I couldn't ask for more Overtime Early Reputation viciousAerial
I recommended this product.
Helpful?
Originally posted on Samsung US
GetTheLG
1 (9,999)

2024-10-20

Cincinnati, Ohio

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
We received this unit yesterday. The installation people ran one cycle to make sure it wasn't leaking. We then ran the calibration and one load of laundry, everything seemed fine. Today, the unit will not power on. We have checked the breaker and done all of the troubleshooting, it will not turn on. Of course the first appointment for repair to come out is not until October 25 and Samsung already hauled away our old units, so we have no way to do laundry this week. We went back and forth on this unit based on the mixed reviews and regret it immediately.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-10-22

SEA Care

Hello there, We understand the importance of a working appliance at home. Let us get this back on track. Below is a link to help you diagnose if your washing machine won't turn on. Please click on the embedded word. Samsung washing machine power issues https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself If your dryer won't turn on, here is a guide to help you. Please click on the embedded words and choose the "Did this resolve your issue?" option to access the complete diagnostic. Samsung dryer loses power or won't turn on https://www.samsung.com/us/support/troubleshoot/TSG10000730/ Should you need more assistance with the update of your repair visit, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147619051) to help our team pull up your information. Have a great day. ^Camille

Luvshop79
5 (9,999)

2026-07-11

Tucson

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
⭐⭐⭐⭐⭐ I couldn’t be happier with this washer and dryer! Both machines are quiet, efficient, and do an excellent job. The washer gets clothes thoroughly clean, even on shorter cycles, and the dryer dries everything evenly without needing extra time. They’re easy to use, have plenty of cycle options, and handle everything from delicate items to bulky loads with no problems. Overall, they’ve made laundry much easier and more convenient. I would definitely recommend this washer and dryer set to anyone looking for reliable performance and great results.
Helpful?
Originally posted on Samsung US
Jordan
1 (9,999)

2025-06-20

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
This is literally the WORST machine on the market. It advertises “large capacity”, “good for pet hair”… ALL LIES. I bought this while I was pregnant thinking it would make my life easier and it’s done nothing but add stress to my life. Worst money I’ve ever spent. The compressor has gone bad twice in less than a year, it won’t dry a normal size load, everything you wash smells like mildew.. and on top of that Samsung customer service is HORRIBLE. If I could give this machine negative stars, I would. I will never buy another Samsung product in my life.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2025-06-23

Samsung Care

Hello Jordan, We understand the disappointment about the unit's overall performance. Let us assist. Below is a troubleshooting link to help when the clothes are not dry. Clothes are not dry after the Samsung ventless dryer cycle: https://www.samsung.com/us/support/troubleshoot/TSG10002107/ Here's a link detailing what to do when the washer has odor and visible molds. We also suggest checking the attached hyperlink about cleaning the washer. The washing machine has a mildew smell or visible mold: https://www.samsung.com/us/support/troubleshooting/TSG01110749/ You may also refer to page 82 of the user manual for other suggested actions when the items are not dried and have an odor. https://downloadcenter.samsung.com/content/UM/202504/20250428152618573/OID74251_IB_T-PJT_WD8000D_7LCD_EN_250428.pdf Should you need further assistance with the compressor, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149696656) to help our team pull up your information when you message us. Thank you. -Angelica

Luie
1 (9,999)

2025-01-06

Livingston, Texas

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
This combo is a frustrating mess and a complete waste of time, money and electricity. The minimum wash time is 5 hours on the quickest cycle, but then you have to add at least 40 more minutes of drying time because it takes at least 2 drying cycles to get your clothes dry. It takes 11 hours, not a typo, it takes 11 hours to wash and partially dry one small load of blankets (2 small throws). It takes 5 hours to do a quick wash and partially dry a small load and 7.5 hours to wash and partially dry on normal... I say partially dry because the dry cycle fails to dry in one cycle no matter how small the load is. This is a great concept, but it's hard to imagine worse execution of a great idea, Giving this product a 1 star is very generous
Helpful?
Originally posted on Samsung US
Response from Samsung:
2025-01-09

SEA Care

We recognize the importance of ensuring your appliances deliver optimal results to have clean clothes, Luie. Let's gather the information you need to have the best experience with the washer-dryer combo. The recommended load weight is less than 10lb for best results using the Super Speed cycle. For Small loads, the weight should be less than 2lb. For reference, check the link below for the recommended load size and materials for the best drying time result. You can also check the link for running a wash and dry cycle. Run a Wash and Dry cycle in your Bespoke AI Laundry Combo unit: https://www.samsung.com/us/support/answer/ANS10000976/ Clothes are not dry after Samsung ventless dryer cycle: https://www.samsung.com/us/support/troubleshoot/TSG10002107/ Should you need further assistance with the washer and dryer combo, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148118220) to help our team pull up your information when you message us. Have a great day, -Ernest-

Country Roads
4 (9,999)

2025-01-17

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
[This review was collected as part of a promotion.] We have now used the AI Laundry Combo™ All-in-One Washer/Dryer for over a month and like it so far. One thing that is a definite change from your traditional washer/dryer setup is the time you need to allow to wash and dry you load (as opposed to being able to wash a second load of clothes while your first load is drying). The AI unit does have a lot of features that are nice like being able to load your detergent and softener in multi-load quantity, text notification of completion of cycle or any errors and it is very quiet when washing or drying.
Helpful?
Originally posted on Samsung US
lr03012
4 (9,999)

2026-07-18

Capacity : 18.5 kg | Colour : Gray
4 (9,999)
Works great, dries well, low vibration many cycle options
I recommended this product.
Helpful?
Originally posted on Samsung US
Mclar385
5 (9,999)

2026-06-22

Palm Springs Ca

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] the product is amazing arrives very clean does the job perfectly I couldn't ask for anything better it works just as good as my Samsung the product is amazing arrived very clean does the job perfectly I couldn't ask for anything better it works just as good as my Samsung mobile device hey there drying time was perfect wrinkles what wrinkles I didn't even notice any also the capacity and cycles that the product offers is just unbelievable it takes the guesswork out of doing your laundry zero vibration by the way anyway I recommend the product highly
I recommended this product.
Helpful?
Originally posted on Samsung US
MrsPerez
5 (9,999)

2024-08-12

Queens, NY

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] So I have had my Bespoke AI laundry Combo for over a month now. And I have to say how much I love this thing. It's quiet and makes living in a new york apartment life so much easier! Was easy for my husband to Intall and fit perfectly inside the closet! All the settings available and if your unsure being able to hit AI setting makes my life with kids that much easier. No more hours at the laundry mat. I just set it and forget it, and having it hooked up to my phone and being able to control it is everything I need and more. Well worth every penny!
I recommended this product.
Helpful?
Originally posted on Samsung US
Yaro
5 (9,999)

2026-07-02

Cleveland OH

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
I needed a new machine and did not want to install a 220v outlet for the dryer. After a bit of research I found this ventless all in one ad saw every review on youtube about it. And let me say that this machine was life changing. No longer I needed to do laundry but the all in one did it for me. Put dirty clothes in, take dry and clean clothes out. No more adding detergent, figuring out what settings to use, waiting or forgetting to move clothes to dryer. And the app makes it even better. If you need absolutely the fastest speed get the vented version of this, otherwise the ventless has been such a breeze and in the almost 2 years I had it zero issues and clothes are always clean. Highly recommend anyone that meeds a new set to get this.
I recommended this product.
Helpful?
Originally posted on Samsung US
Anonymous
5 (9,999)

2026-05-01

Greenville North carolina

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] Overall this combo machine has been a lifesaver for me! I always forgot to flip laundry and now it is not an issue. It holds large loads of laundry though I find small to medium seems to run better. It is super easy to work and use and the system is dummy proof. It takes up very little space leaving lots of room in the laundry room no matter the space you have. The only downfall I will say is the lint compartment. Lint can get stuck in the back left corner and there’s no way to get it out even with the vacuum sometimes it’s just stuck back there.
I recommended this product.
Helpful?
Originally posted on Samsung US
Bd83
1 (9,999)

2025-04-17

Capacity : 18.5 kg | Colour : Gray
1 (9,999)
Have had the unit 1 day. Paid for delivery and install. Installers unprofessional and didn’t even remove shipping bolts - fundamental part of installation. And unit is huge and heavy - to pull out and remove was extremely difficult. Then, significant rattling sound and noises from the unit when spinning. Go through to Samsung to get it resolved (after 24 hrs) - need to wait a week for repairer to “assess” despite Samsung being able to ship a new product within 2 days. I should have listened to the reviews that were red flags. AVOID AT ALL COSTS.
Helpful?

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
AR2024
5 (9,999)

2024-08-12

Bastrop, TX

Capacity : 18.5 kg | Colour : Gray
5 (9,999)
[This review was collected as part of a promotion.] I purchased the Bespoke AI laundry Combo All-in-One a few months ago and I love it. I absolutely recommend it to anyone who is frequently laundering items - I didn’t think it’d make much difference in terms of timing but it does! I am rolling through so much more laundry than before, it’s such a game changer! I love that I can monitor everything on my phone, schedule cycles, manage cycles, manipulate settings, etc. Also a huge fan of the detergent and softener hold tanks so I don’t have to worry about adding anything every cycle. Not having to change over clothes from the washer to the dryer is seriously wonderful. We will always be all-in-one customers now! So convenient, way efficient, and all-around a great investment. 5 star recommend!
I recommended this product.
Helpful?
Originally posted on Samsung US

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ver 1.0 | 10.61 MB

Sep 13. 2024

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