1.7 cu.ft. Over the Range Microwave with 300 CFM

Stainless Steel
ME17R7011ES/AC

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1.7 cu.ft. Over the Range Microwave with 300 CFM
Stainless Steel

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Features

Harmonious design

New Door and Handle Design

Give your home a stylishly integrated and modern look with the new door and flat handle design that seamlessly blends with your kitchen appliances and interior styles.

No unsightly marks

Fingerprint Resistant STSS

Keep your appliance looking neat and clean. The Fingerprint Resistant Stainless Steel finish won’t become covered in unsightly fingerprints and other marks. If any do appear, they can be quickly wiped away. And because it is made of stainless steel it is more durable and won’t rust over time.

Fresh air in a flash

Power ventilation system (300 CFM)

The underside of the microwave oven features a Power Ventilation system that refreshes the air you breathe. Its 300 cu. ft. per minute suction capacity gets rid of steam, fumes and odours from the kitchen quickly.

Saves on standby

ECO Mode

ECO Mode reduces energy consumption with a lower standby power. When you’re not cooking, the power used to maintain essential functions is kept to a minimum. So you can save money and help protect the environment.

Specifications

  • Power Level

    10

  • Power Consumption (Microwave)

    1500 W

  • Power Source

    120 V / 60 Hz

  • Outside (WxHxD)

    29 7/8 x 17 1/16 x 16 1/2 inch

  • Power Level

    10

  • Output Power (Max)

    1000 W

  • Power Consumption (Microwave)

    1500 W

  • Power Source

    120 V / 60 Hz

  • Installation Type

    OTR

  • Colour (Door)

    Stainless Steel (with Silver handle)

  • Cavity Material

    White Epoxy

  • Display Type

    LED

  • Control Type

    Membrane

  • Door Type

    Bar Handle (Flat Type)

  • Sensor Cook

    No

  • Defrost (Auto / Power / Sensor)

    Yes (Auto)

  • Ventilation Power (CFM)

    300

  • Kitchen Timer

    Yes

  • Auto Programs

    Yes

  • Auto Cook

    Yes

  • Child Safety Lock

    Yes

  • Sound on/off

    No

  • Various Cooking Mode

    No

  • 30 sec. Plus

    Yes

  • Auto Steam Cook

    No

  • Turntable On/Off

    No

  • Keep Warm

    No

  • Clock

    Yes

  • Eco Mode

    Yes

  • Plate Warming Bowl

    No

  • Cleaning Filter

    Yes

  • Quick Guide Label

    Yes

  • Square Wire Rack

    No

  • Glass Steamer

    No

  • Cavity (WxHxD)

    19 5/16 x 9 5/8 x 14 3/8 inch

  • Outside (WxHxD)

    29 7/8 x 17 1/16 x 16 1/2 inch

  • Shipping (WxHxD)

    33 11/32 x 20 25/32 x 19 3/8 inch

  • Net Weight (kg)

    48.3 lbs

  • Weight (Shipping)

    55.1 lbs

  • Loading Quantity (20/40ft)

    330 sets per 40 HQ

  • Manufacturer / Importer

    Samsung Electronics Co.,Ltd.

  • Product Origin

    Malaysia

  • Packing Case

    Eco (Kraft)

Reviews

1.7 cu.ft. Over the Range Microwave with 300 CFM

3.9

Recommended by 72% of customers.

Write a review
5 stars 53%
4 stars 17%
3 stars 11%
2 stars 5%
1 stars 14%
Features 4.1
Performance 4.1
Design 4.1
Value 4.0
AI Functionality 1.0
AI review summary
  • Customers consistently praise powerful, even heating and convenient preset cooking functions that work reliably and efficiently
  • Many appreciate the modern, sleek stainless steel design with fingerprint-resistant finish and intuitive glass touch controls
  • Several report premature failures including broken door handles, failed latches, and heating problems within weeks or months of purchase
  • Some note the control panel is difficult to read in low light and buttons require more force than expected
  • Most customers find the strong performance and attractive design outweigh the reliability concerns reported by others
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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384 Reviews

Jim739
1 (9,999)

2026-06-29

1 (9,999)
The microwave is barely a year old and the handle is already snapped off at the top and cracked at the bottom just from day to day use. The best part? Samsung wouldn't cover that under warranty and just left us out to dry. This is a fault of the product, not the user, and it is truly a disappointment for samsung to go so low. It was once a trusted brand for me, that is no longer the case. Now, besides the handle and lack luster customer service and support, it heats food adequately. It gets the job done, no more no less. It does not have any features that truly stand out, just the run of the mill preprogrammed buttons.
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Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)

AI Functionality

1 (9,999)
Response from Samsung:
2026-06-29

Samsung CS

Hello, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ and providing the Subject Line: Samsung Review Case – Samsung Over the Range Microwave Thank you, Samsung Customer Care

Fatimaaa
1 (9,999)

2026-03-09

1 (9,999)
This is the worst microwave I have ever used, after 3 months of buying it it won't heat up food and the technician has come 4 times and couldn't fix the problem, the customer service is not responsive to the customer! I wasted my money buying this microwave!
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Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-24

SECA CS

Hello Fatimaaa, We appreciate you sharing your experience with us. We’re sorry to hear that you experiencing challenges with your product and will share this feedback to our relevant teams. For product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

A Syed
1 (9,999)

2025-05-23

1 (9,999)
Avoid this product! The handle broke off within a year, and there's absolutely no warranty or support for it. This is clearly a faulty product, and replacing the handle alone costs half the price of the entire item!
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Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-04

Samsung Support Team

Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.

MicroSamsung
1 (9,999)

2023-03-21

Cary, NC

1 (9,999)
Bought it in September. Fairly straightforward install. A few things we did not like: 1) Use of the timer feature does not allow someone to microwave food. This is a deal breaker and should be clearly described in the features. You can only use the timer or microwave, not both 2) Light is very dim 3) Uneven cooking 4) Exhaust fan is very weak. 5) Buttons are hard to push 5) Door is flimsy and does not seem durable. The body of the unit is rubbing and burning against the door. It started with a very small area that continues to grow with each use. Things we like: 1) Looks good and matches Samsung oven we purchase with it. 2) Display easy to read.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-03-27

Samsung Care

Good day. We are glad to know that you are loving the looks of your microwave. If the light is too dim you may set the lamp brightness level to high. Prefer to page 10 of the user manual to know how: https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf If the microwave does not cook properly, please visit page 21 of the user manual. Microwaves have been a modern convenience for quite some time. But your Samsung microwave makes things even easier with all of its special features, such as Sensor Cook. How to cook with your Samsung microwave: https://www.samsung.com/us/support/answer/ANS00049159/ Some microwaves have a control lock. If this is enabled, the other buttons will not respond. Please visit the link below for more details: Microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145607112) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Anonymous
1 (9,999)

2020-07-06

Chandler, AZ

1 (9,999)
[This review was collected as part of a promotion.] installers (samsung-provided) broke 1 mounting screw. the micro sporadically started cooking by itself until the samsung care-tech replaced a missing piece of metal in the top, door housing. this partially-fixed but the unit still comes on if the door is not forcefully closed. samsung replaced door & also the receiving latch w/sensor switches but this didn't help the same issues that persist. the under-unit light is incandescent and very dim. the exhaust fan is very loud on both speeds. currently, the micro won't re-mount above the range because the mounting screw-holes were destroyed by the amount of repairs made to make this safe. my family is very-disappointed especially since we had just purchased a new samsung fridge and love it.
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-09-09

Samsung Cares

Hey! Thank you for sharing your Samsung experience with us. Here's a troubleshooting guide that'll help with noise concerns that you may have https://bit.ly/2R76aPQ ^Ty

NewHomeOwner
1 (9,999)

2022-11-22

Converse TX

1 (9,999)
this product will run sometimes when the door is closed but not closed tight. just bought a newly built house with this microwave in it and it runs when you close the door if it isn't pushed tight, and that does not mean the door is not partly open it just means if you don't push hard on the door it runs. this is a hazard to have a potential nonstop running microwave. it is a major issue if you search on a search engine for "samsung microwave runs when door is closed you will see many others have this issue." unfortunately for us the microwave was out of warranty the month we bought the house (meaning it sat in this house unused for a year and is still broken).
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
daveber
5 (9,999)

2020-09-25

5 (9,999)
[This review was collected as part of a promotion.] This microwave works well and is standard size so it fit in the space above our stove top where the old microwave was. Stainless steel finish looks great. It has a +30 second button which I find handy. Want to heat something for 30 seconds, push it once followed by start button and you’re going. Want to heat for 1 minute, push it twice followed by start button. You get the picture. The fan has two speeds and the vent connected easily to our existing exhaust ductwork. It has a light, with two illumination levels, in the bottom that lights the stove top. Which is nice. It’s an incandescent bulb. Really wish it was an LED.
pondpirate
5 (9,999)

2020-09-29

Pulaski

5 (9,999)
[This review was collected as part of a promotion.] My microwave is awesome, my previous microwave will fit inside my new one! The preset times are pretty accurate. I have NO problem with fingerprints, which is awesome. The set up was easy, I had to convert the exhaust fan to vent inside, versus outside venting. The instructions were accurate and easy to follow, and it took less than 10 minutes to complete the conversion The only thing missing is a switch to turn off the revolving carousel, so as to use bigger casserole dishes in this microwave. . I am amply satisfied with my new Samsung Over the Range SS Microwave and I definitely do recommend to one and all.
Mad Micro
1 (9,999)

2023-07-07

Buford, GA

1 (9,999)
Purchased this unit in March of 2022, now just a couple months past the 1 year warranty, we started to notice burning on the inside upper edge of the unit. Upon closer look, the inside door shows bulging and chipping which apparently is causing the heat leakage and burning of the edge. Now that I read through other reviews it seems this is a common issue. My other complaint is operational. Why no "one click" 30 second start as on every other microwave oven. It is completely inefficient to require 2 button clicks for this basic function. A minor irritation, but nothing compared to the cracked door at just a little over a year old. Very disappointed in the poor quality.
Originally posted on Samsung US

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-07-12

Samsung Care

Hello, Let us assist with your Samsung microwave. Below is the link to your model. See page 10 for more information about using the microwave. https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf For further assistance regarding the chipping door and burning of the inside upper edge, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146005736) to help our team pull up your information when you message us. Thank you. -Angelica

Violet P
2 (9,999)

2026-01-26

2 (9,999)
Just three years of using the handle comes off and the lock is broken and we can’t use it after because the light is on all the time. We have to unplug to turn the light off.
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Helpful?

Features

2 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Violet P, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

darby21
5 (9,999)

2020-11-24

Ballwin

5 (9,999)
[This review was collected as part of a promotion.] So far I really like this microwave. I like how the rotating plate is deep set in. The control panel is intuitive. The ventilating fan works well. I like the blue light of the clock and the +30 second button. Overall, it looks sleek and modern and elevates our kitchen. Some of the features I really like are the 2.1 cu. ft. Large Capacity to help you accommodate large dishes, the 'Sensor Cook' feature to automatically adjust cooking temperature for optimal results, and the ceramic enamel Interior that’s scratch resistant and easy to clean. The set up was a breeze and only took about 30 minutes. We use it daily and it has been a welcome upgrade to our kitchen. Highly recommend.
Trudellcorey
5 (9,999)

2020-11-09

Billings

5 (9,999)
[This review was collected as part of a promotion.] This is hands down the best microwave I’ve ever owned. Partly, it’s because of the excitement of using something I installed myself, after taking out the old microwave! However, I love the functionality and all the different presets on the Samsung microwave. I have been able to cut defrost times for meat in half compared to old microwaves I’ve used. That’s unbelievable! I have also been impressed by the time I’ve seen cut down on things like popcorn, cooking eggs, and warming up soups. I would recommend this microwave for anyone that has the space to install over their oven for a nice, clean-looking kitchen!
Brandon
2 (9,999)

2023-07-12

Texas

2 (9,999)
Do not buy this. If you have this in your home, sell it and get something else before you are left with a brick. These are not moisture resistant enough to withstand humid climates or boiling water on your range stove. The control pad stopped working and gave me an -SE- error code which generally means the control pad circuit board is malfunctioning. A repair tech said it was fried from moisture. Samsung will not replace despite the fact the unit is less than 1.5 years old and saw light use from a 2 person home. Also the door latches break all the time. Had to DIY fix those twice so the door would close.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2024-04-04

SEA Care

Brandon, we strive to ensure that your microwave operates at its optimal performance. Let us get this taken care of. Here are links to address your concerns about your microwave. Please click the link for tips. Please browse over the hyperlinks for helpful tips. Condensation forms on the microwave door: https://www.samsung.com/us/support/troubleshooting/TSG01110250/ Samsung microwave error codes (see -SE- or Key short error): https://www.samsung.com/us/support/troubleshooting/TSG01110365/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147014456, to help our team pull up your information when you message us. Have a great day. -John

michel416
3 (9,999)

2025-11-25

3 (9,999)
I bought this microwave about 9 months ago and within 3 months the door handle broke. I noted in other reviews that this happens frequently with this microwave. I installed 2 round closet door knobs on the door to fix it as Samsung warranty repair was going to cost me over $200.00. I repaired it for the total cost of 2 dollars for the knobs. The microwave itself works well though; I hope it will continue to do so for a long time.
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Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello michel416, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Fatalxpressions
5 (9,999)

2025-10-29

Warwick, RI

5 (9,999)
[This review was collected as part of a promotion.] This over the range Samsung microwave replaced my old unit that worked for over 10 years. I have had this unit for over a year without issue. Installation was simple and took about 20 minutes. The sleek stainless steel looks nice and is easy to clean. It has all the features you would expect for a microwave, such as all of your defrost settings and a lot of preset buttons, I honestly haven't used much. The price was affordable, and the unit simply works well. The one thing I would improve is the handle. It doesn't feel as sturdy as my old unit, and I'm nervous it may become loose or come off one day. Will report back if that's the case, otherwise I'm happy with the samsung microwave.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Ally
5 (9,999)

2025-10-28

5 (9,999)
[This review was collected as part of a promotion.] I’m really happy with this over-the-range microwave. Installation was straightforward, even for someone with minimal experience. The instructions were clear, and everything fit perfectly above the stove. The built-in fan works well and does a good job of ventilating while cooking. It’s not too loud, which is a plus. The controls are intuitive and easy to use, making it simple to heat up meals or use the timer functions. Overall, it’s a solid appliance that looks great in the kitchen and performs exactly as expected. Highly recommend if you’re looking for something reliable and user-friendly!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
joanj
3 (9,999)

2025-06-16

Lincoln City, OR

3 (9,999)
[This review was collected as part of a promotion.] The Samsung microwave replaces an old Kenmore. The Samsung control panel looks a bit cheap and is not as easy to use as the old Kenmore. You have to push very hard on the stop and start buttons and they are not outlined on the panel as brightly as they should be. The popcorn button assigns a time to the popping of a certain amount of popcorn, but it leaves a lot of unpopped seeds. I'm just finding that while this microwave is adequate for the amount and types of cooking we need, it falls short in several important places and just isn't that great. It does look nice...the design is good. t
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2025-06-17

Samsung Care

We understand the difficulty of using the microwave's control panel and its cooking performance, JoanJ. Let us help. We recommend checking the link below to troubleshoot the microwave's control panel, which does not respond. The microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/ You may also check page 11 of the user manual for instructions on using the popcorn feature of the microwave. https://downloadcenter.samsung.com/content/UM/202408/20240829162627523/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149619178) to help our team pull up your information when you message us. Thank you. -Angelica

Better luck next time
1 (9,999)

2024-11-30

Pleasanton, Californis

1 (9,999)
[This review was collected as part of a promotion.] I bought this Samsung microwave model number ME17R702155 on 9/1/2022. It lasted until early November 2024. The old microwave that this one replaced came with the house, built in 1991, meaning it lasted 33 years. The Samsung model described above lasted approximately 2 years. This is unacceptable and I did not want to repeat he previous mistake, so bought a replacement microwave not a Samsung this time. I am surprised because I have other Samsung products and that have all been performing better than expected, so my experience with this microwave impacts negatively my faith in this brand.
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-03

SEA Care

Hi there, We understand that your overall experience with your microwave was not ideal. We want to speak directly with you to gain a deeper understanding of your experience and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150917985, to help our team locate your information when you message us. Have a great day. -John

GuilloYeg
5 (9,999)

2025-11-24

5 (9,999)
I had to replace my microwave that was over my stove. This was a good deal for the price. It took longer to install as the bracket wasn't in the same location as the other one. It is a bit louder that the other one. It works good and look great. I'm getting used to the difference. So far, I would recommend this for the price.
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JSletten
4 (9,999)

2020-09-29

Rome

4 (9,999)
[This review was collected as part of a promotion.] This is a functional microwave with not a lot of bells and whistles. The finish looks nice, but it still easily gets fingerprints. Both the light and the fan have high and low settings. Although the microwave is the same size as my last, the interior is smaller, although not a big deal. My biggest complaint is that you can’t use the timer while the microwave is in use. I was able to with all previous microwaves so I’m not sure why this basic function doesn’t work on this one. There also doesn’t seem to be a quick start function. I reviewed the manual and couldn’t find anything.
Excalibur212
2 (9,999)

2023-11-26

North Bergen, NJ

2 (9,999)
I couldn't believe you couldn't just press a button like "1" or "30 sec" or "Start" just to quickly automatically start the microwave. I thought this was standard on every microwave made in the last 20 years. Instead, every time you cook you have to press at least 2-5 times... Like "30 + Start" or "1 - 0 - 0 + Start" or "30 + 30 + Start". Really, Samsung??? If there's a way to do it, I haven't figured it out yet. And you shouldn't need to read a manual to use a microwave in 2023! Also turntable is unusually small for such a large microwave for no apparent reason.
Originally posted on Samsung US
Response from Samsung:
2023-11-28

SEA Care

Hello there, We want you to love using your microwave. Let's go ahead and help you. This microwave has the add 30-sec button. This simplified control saves you time, letting you quickly start cooking at 100 % power. Please see page 10 under the "ADD 30 SEC BUTTON " section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202309/20230915141858689/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146574043) to help our team pull up your information. Have a great day. ^Camille

jeffg099
4 (9,999)

2021-11-01

Miami, Fl

4 (9,999)
[This review was collected as part of a promotion.] To start, Great microwave! Love the features and size. Sleek and modern with easy to understand panel. Warms up quick and relatively silent. Matches other Samsung appliances really well. My one minor issue is quality control. The door does not line up to the panel. It's about two millimeters off. You can notice it in the picture I provided. If I apply slight pressure upward on the door, it aligns perfect. But there's no way to adjust the door like you would a cabinet. This may bother some people.. Other than that minor issue, again, great little microwave.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-12-07

samsungcare

Happy you like the features for the over the range. ^Pat

Crom the dog
5 (9,999)

2025-11-24

5 (9,999)
Lovely big micro wave easy to use not a one man task to fit but easy enough with the instructions
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I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
2 (9,999)

2024-04-01

Clearwater, FL

2 (9,999)
We bought all new Samsung appliances and when this microwave was barely a year old the door switch started acting up. You remove something from the unit and close the door and it randomly starts running on its own. If you close the kitchen door too hard it starts running. Sometimes it stops on its own, but we usually open the door to stop it before it does. Unfortunately I pulled my paperwork and it was just out of 1 year warranty. I wouldn’t buy it without getting the extended warranty. Otherwise it works, as in ”Other than that, how was the play, Mrs Lincoln?”
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-02

SEA Care

Hello there, Your cooking convenience matters to us. Let's get this taken care of. Below is a link to help you diagnose why your microwave turns on by itself after closing the door. Microwave turns on by itself https://www.samsung.com/us/support/troubleshooting/TSG01001966/#light-comes-on-after-closing-the-door Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147004975) to help our team pull up your information. Have a great day. ^Camille

JBowman
5 (9,999)

2020-09-25

5 (9,999)
[This review was collected as part of a promotion.] Our Samsung microwave was delivered on time and installed professionally and efficiently. It has a modern look with black and silver trim. Has multiple features for popcorn, potato, pizza, veggies, auto defrost, soft melt and reheat. You can vary the power levels to adjust cooking methods. It also has the +30sec timer to add more quick time. Of course it has the light, fan and large capacity to add to the convenience. Easy to clean and maintain. I would recommend this unit to anyone looking to replace their old unit. A great value for the money.
Leo20
4 (9,999)

2021-07-08

4 (9,999)
solid microwave looks good and the microwave functions well. mid-priced unit so not a lot of extra options. so far, no issues with the way it heats up food and beverages. would really like to see led stove and inside microwave lighting as opposed to the incandescent lights this model has. led is much more energy efficient and brighter. the only real con i have right now is the exhaust fan is a bit noisy, especially on the high setting. it had to be set up for rear exhaust when installed. not sure if that makes a difference. it is advertised as a nearly silent 300cfm vent system, but it is anything but silent. it seems to exhaust well but is noisier than i think it should be. that is why i give it a 4.0 rating. other than that, satisfied with unit.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Tony
3 (9,999)

2025-01-02

3 (9,999)
[This review was collected as part of a promotion.] I am dissapointed with this new purchase. I had the same model for over 10 years before it stopped working. I specifically bought this model because of that. It cooks fine, However, frequently when I close the door the light and the fan come on. I have to close the door for it to stop. The keyboard also locks up. In addition, if you are cooking, you can't simultously use the timer. That was a feature on my previous one. The techs all said it no longer has that feature. I have had three tech visits and they changed the door and latch. I still have the problem. The last tech said it is an ongoing problem and will recommend that they change it. I am waiting for them to call me with a resolution. I'm dissapointed and may not buy Samsung in the future.
Originally posted on Samsung US
Response from Samsung:
2025-01-03

SEA Care

Hi Tony, We would like to assist you further with your concern. Should you need further assistance with the microwave, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148064045) to help our team pull up your information when you message us. Have a great day, -Ernest-

alfeldSC
4 (9,999)

2021-11-10

West Columbia, SC

4 (9,999)
[This review was collected as part of a promotion.] I have had this microwave in my new house for almost a year. It's very reliable and also very powerful. In many cases you may need to cut down the recommended times (like when popping popcorn :). My old microwave had a one-button push for minutes, where you could just push "3", for example, and after a few seconds a 3-minute cooking timer would start. This one works differently, so it took some getting used to (you have to punch in 3-0-0, and then Start). The 30-second button comes in handy. Overall, I'm quite happy with it.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
SFSteven
3 (9,999)

2021-11-01

San Francisco

3 (9,999)
[This review was collected as part of a promotion.] As a Samsung product, this microwave performs well; however, there could have been more thought devoted to the engineering of the machine. My biggest complaints pertain to the control panel. Although it is a beautiful microwave, the gold lettering on the black background make it difficult to see the labeling of the touch controls. The glossy black finish of the control panel is beautiful also, but it is very susceptible to fingerprinting residue from touching the controls. To keep it nice looking, it must be cleaned frequently.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-11-08

samsungcare

Thank you for your feedback. I can sympathize with your concern. I would recommend checking with your local retailers for stainless steel cleaners for options to deal with these symptoms. ^Pat

Chris
2 (9,999)

2021-03-20

2 (9,999)
who's the genius that decided i was going to forget that i have food ready? i expect an alert informing me that the cook time has completed. do i need one a minute later? absolutely not. there's no quick start available. hitting the +30 button should start the cooking process without having to actually hit the start button. as currently set up, it saves me exactly one key stroke, vs entering 3-0-start. useless. i can't wait for this to break, so i can replace it with something that has a user interface that was well thought out.
Originally posted on Samsung US

Features

1 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-03-22

Samsung Care

We sincerely apologize for the inconvenience this has caused. We try to meet all of our customers' expectations in quality and services—these changes you recommend about making the microwave more user-friendly sounds like great ideas. I will forward this information to the appropriate channel. Thank you for your feedback. ^Pat

Nick123234567834
1 (9,999)

2025-04-30

1 (9,999)
The latch broke about 12 days after the warranty expired. I called support and they directed me to a repair tech and the repair would be more than the cost of a new one! The microwave is fine, does all the normal microwave stuff but since the latch broke it doesn't power on no clock, nothing. Super ticked off, now I have to try and repair this myself. Way to back your product Samsung, 1 year common, you cant warranty your product for more than a year. A kitchen appliance should have at least 5 years. Your product blows!
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-03-26

Ivana Samsung CS

Hi Nick, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport and choosing ‘Email General Support’ Thank you, Samsung Customer Care

SheasMom
2 (9,999)

2023-11-13

Odenville, AL

2 (9,999)
Bought the complete package just over a year ago. Took FOREVER to get them all delivered and installed. Now the microwave door is melted inside already. It was never even installed properly - crooked. It's, of course, out of warranty a year from when I bought it, not from when I actually received and started using it. A new door is more expensive than a new microwave!! Not worth the money. Even the samsung letters on the front of the door are crooked. Where is quality control? Where is pride in workmanship?
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-11-15

SEA Care

Hello there, We understand your disappointment with your microwave door to determine the best way to help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146524963) to help our team pull up your information. Have a great day. ^Camille

ElKa
1 (9,999)

2025-04-25

Pittsburgh, Pa

1 (9,999)
We bought in in February 2024 for our kitchen remodel, it was installed in June of the same year. It was lightly used. Yesterday we realized the light is on and the door does not look since was no tension on the latch. I called the appliance store but because it was bought more than a year ago it was out of manufacturer's warranty. The person on the phone suggested to buy a new one, since the service visit would likely cost close to buying a new one. I looked online and there are videos showing how to install a new latch. Pretty easy - remove the trim on the inner side of the door and replace the latch. Unfortunately, in my case it was the plastic eye on the door to which the spring attaches. The plastic is really thin and soft, no surprise it ruptured after several uses.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-04-28

Samsung Care

Greetings, We understand your disappointment with your broken microwave. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148934501) to help our team pull up your information when you message us. Thank you. -Ricardo

Lucky786
5 (9,999)

2020-08-24

Orange

5 (9,999)
[This review was collected as part of a promotion.] This is a very beautiful looking and excellent performing microwave. It truly fits the brand of Samsung in its unique look and style and high tech functionality. The microwave was very easy to install and worked great from the get-go. My favorite feature is the fact that it can fit bigger platters without having to worry about getting hot spots. The microwave heats evenly and completely. The touch buttons are very sleek looking and although hard to press at first, you quickly get used to the amount of pressure needed to press them. Another good feature in this appliance is the “Eco” button. We’ve been getting more and more conscious about how much energy we’re using and I love that before going to bed or going on a vacation we can set the microwave on the “Eco” mode to save energy.
ChelleChelle
5 (9,999)

2020-08-27

Feasterville, PA

5 (9,999)
[This review was collected as part of a promotion.] I've only used it a few times so far but it's doing a great job! I thought 1000 watts wasn't enough, but it seems to be more powerful than my old 1000 watt microwave. From what I've read, Ecomode won't save you much money in electricity, but it feels good to at least think you are saving a buck. Warning: it is recommended to change the charcoal filter every 6 to 12 months. These parts are pricey, so do your homework-maybe you can find them cheaper somewhere other than Samsung's parts supplier.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Tara111
3 (9,999)

2026-01-29

3 (9,999)
Amazing microwave but the door handle broke after under a year of use. Apparently, this is a common issue with this specific microwave. Large indoor space in the microwave and fit perfectly over the oven.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-03-25

SECA CS

Hello Tara111, We appreciate you sharing your experience with us. We’re sorry to hear that you experienced challenges with your product and will share this feedback to our relevant teams. If you would like to provide additional feedback or discuss this ticket further, our email support will be happy to assist by visiting https://www.samsung.com/ca/support/emailsupport/ and choosing ‘Email General Support’ Thank you, Samsung Customer Care

Moathedog
1 (9,999)

2024-12-11

1 (9,999)
Mine broke barely using over 1 year. Now it's out of warranty I need to pay out of pocket to fix it. All of sudden it stopped heating up. For few weeks, it was randomly heating up food on and off but now it just doesn't work anymore. I've used many other brands' microwaves and there were no issues. This is very disappointing since I always had good brand loyalty to Samsung, I bought all my appliance from the website. This is my first time my microwave is broken that I bought brand new.
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-12-13

Samsung Care

Greetings! I can understand how disappointing it must be to have something like this happen just after the warranty ends. We are here to help. I have shared a Samsung link below to help with your experience. Samsung microwave is not heating or has stopped working: https://www.samsung.com/us/support/troubleshooting/TSG01001963/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147912870 to help our team pull up your information. Leo

Rick
5 (9,999)

2025-07-18

Livermore ca

5 (9,999)
[This review was collected as part of a promotion.] Our old microwave died. We had been thinking about upgrading, but our hand was forced. We opted for a unit to match a recent stove purchase. I was happy just to have a microwave again, but yesterday prepped something I have made countless times before. The power difference was very obvious. What was taking 30 seconds longer before was perfect at the 4 minutes called for on the package. The unit looks great, works great, and has features I never anticipated. An excellent choice!
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
junkmail
5 (9,999)

2020-09-29

Flowery Branch

5 (9,999)
[This review was collected as part of a promotion.] This is everything you would want in a microwave. The installation went well - it actually fit on the same bracket as the old Samsung used. It has every option I would ever want, and was "user friendly" without reading the manual. The "no fingerprint" stainless is great, because I rarely ever use the handle on the door to shut the microwave. It seems more powerful than the last Samsung (10 years old). So far it is big enough to cook anything that I want in it with ease.
JSluggo
1 (9,999)

2023-03-19

California

1 (9,999)
If there was a zero stars rating I would rate this zero! I bought this microwave a little over two years ago. The handle came off after about one year. Super glued it back on and it came off again. Then the door latch spring didn't work because the cheap plastic piece that the spring was latched to broke off. Now all of a sudden, the microwave is running but not heating up anything. Easy online fixes suggest replacing the door switches and put in a new fuse which I did but it still does not heat up anything. This is the second Samsung appliance that we have bought that after two years of operation they have basically become garbage. We had a top loading washer that the drum suspension rods broke and to repair it was as much as buying a new one. Never again will we waste our money on garbage Samsung appliances.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-03-24

Samsung Care

Good day, JSluggo. We understand that a microwave plays a vital role in cooking. If the microwave turns on but does not heat, checking a few settings and the installation will help fix it. Samsung microwave is not heating or has stopped working: https://www.samsung.com/us/support/troubleshooting/TSG01001963/ If the oven requires repair, please contact your nearest Samsung service center. For more details, please refer to page 21 of the user manual: https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145599003) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Blankety blank blank
4 (9,999)

2026-05-23

4 (9,999)
I’m generally happy with microwave with exhaust. I do wish it had a brighter light with the fan. It does vent well.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Upset in AZ
2 (9,999)

2023-01-22

Surprise, AZ

2 (9,999)
Poor quality! Microwave was manufactured in October 2020, now only 2 years old. I purchased in Spring of 2021. Already the tiny PLASTIC piece that holds the spring on the bottom has broken off. Therefore I have no way to attach the spring so the door will stay closed. Shouldn’t happen to a basically new microwave. There are other missing features also, but I can live with those. Samsung should replace the microwave or at least send me a complete replacement door !
Response from Samsung:
2023-01-27

Samsung Care

Hello there, We appreciate your thoughts about the microwave. To better understand how we can help you, we would love to talk to you about the door spring on your microwave. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145387956) to help our team pull up your information when you message us. Have a great day. ^Charles

Anglswt469
5 (9,999)

2020-09-29

Twin lake

5 (9,999)
[This review was collected as part of a promotion.] I am absolutely in love with my new Samsung microwave ME17R7021ES!!! Everything came in the box for over the range installation. It had different filter set ups incase you have indoor or outdoor venting. Also included is the hardware. Finger prints barely show up on this bad boy. The stainless steel is more modren than the solid white/black. To cook a certain time you dont have to click the Time button. Just press the numbers you need and start. It took me a second to realize that. My favorite feature of all is a eco feature where the blue led clock/timer is off. The Samsung microwave makes very little noise when it heats. There is a nice little cheat sheet inside the door on what to heat common foods at. The size is perfect for cooking and re heating dishes!!! We have gotten compliments on it when we have company.
Frustrated in Denver
3 (9,999)

2023-04-06

3 (9,999)
I only received this yesterday, and I think I will like it fairly well after I get used to it. Sadly, the 6 page item they call a manual is useless. It does not have a drawing of the unit with the parts labelled, nor any useful explanation of the presets--how long they cook, etc. I see there are some videos on this website, but I need something I can turn to quickly and find an answer, not have to go to my computer, bring up the page for this item and watch videos.
Originally posted on Samsung US
Response from Samsung:
2023-04-12

Customer Care

Good Day, Thank you for raising this review. Let's get you assisted. To purchase a printed copy of the user manual, please reach out to the following for assistance. They can check the availability of the parts or accessories you wish to purchase. 1. Samsung Parts Team - (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST 2. Samsung Parts Website - https://www.samsungparts.com/Default.aspx Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145661426, to help our team pull up your information. Have a great day! ^Chrystel

ds1527
5 (9,999)

2025-10-28

Hillsboro, Oregon

5 (9,999)
[This review was collected as part of a promotion.] This microwave was perfect for my needs. The capacity and features are everything I expected in a quality Samsung product. The fit and finish are top notch, with the stainless steel matching all of my appliances. There is ample power for all my cooking needs, so I use it more than anything else in the house. Installation was relatively easy thanks to clear instructions and only needing one cord. Would definitely recommend if you need a new overtherange microwave.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
ARFERNAN
5 (9,999)

2022-11-07

Highlands Ranch, CO

5 (9,999)
[This review was collected as part of a promotion.] This unit replaced a Competitors unit that failed and could not be repaired. Love how easy it was to install and operate. I am visually impaired and I can actually read the control panel without using a flashlight as in my previous model. The glass plate is in a recessed well and, wow, it is so easy reinstall after cleaning. This is a far superior product than others we reviewed on line and at the store. I would buy this microwave again if needed.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jvg10
2 (9,999)

2026-02-18

North central Idaho

2 (9,999)
This microwave looks nice. It was a fairly easy installation but after as little as 12 months, the LED screens kept going in and out, now it’s permanently out on a digit so you can never tell what the timing is. There’s no lighted keypad so if you’re trying to use at night without turning on kitchen lights. There is a microwave down light but is no help for seeing keypad. Probably would not buy again it seems that the LED screen is a problem for Samsung.
Originally posted on Samsung US

Features

2 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2026-02-20

Samsung Care

Hello there, We understand how disappointing it is when the control panel and display stop working after only a short time — especially when it affects normal use like seeing the time or keypad at night. We’re here and willing to help. For concerns related to the microwave control panel not responding, please follow the guide below and click on the embedded link for additional support and troubleshooting steps: Samsung microwave control panel does not respond https://www.samsung.com/us/support/troubleshoot/TSG10007191/ If the issue continues after reviewing these steps, please contact us directly so we can look into your situation and assist with the next steps: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152140831), so our team can pull up your information. Thank you! ^Joshua

tuniloon
5 (9,999)

2020-09-29

Hamilton

5 (9,999)
[This review was collected as part of a promotion.] I've been really happy with this microwave. I love having the option of the ventless fan. It's loud but it seems to works. The quick select buttons are handy and work well although I wish the potato button worked on any type of potato, not just 1-4 full baked potatoes. It would have been nice if the keypad lit up. It looks great and matches my other Samsung appliances well - making my kitchen seem much nicer. Overall I am very happy with this appliance.
Ryguy
4 (9,999)

2021-04-29

Green Bay, WI

4 (9,999)
if you have a deep cabinet (24") on the left side of your microwave, you will need a 30 1/2" opening because of the door swing. i removed the deep cabinet over my refrigerator and put in a 1/2" spacer; works perfectly. nice looking microwave that seems to work well. would like to be able to turn off the beeper and the 'eco' mode button seems to need pressing every time you use the microwave. this should be a 'sticky' selection that stays enabled.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Not daddy warbucks
2 (9,999)

2024-03-21

Surprise, AZ

2 (9,999)
My last microwave was 12 years old and the only reason I replaced it was because I got a new stove and wanted it to match! Needless to say up until 2 days ago I was happy with my purchase; however this model microwave completely DIED just at the 2 year 4 month mark!!!! Is this the quality one can expect from Samsung? I shouldn't have to buy a warranty for a microwave to last 6 years!! Very disappointed and will NOT be buying Samsung appliances again.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-03-21

SEA Care

Hi there, We want to maximize the use of our appliances. Let us get the microwave functioning again. Please follow the steps below to help get the microwave up and running. Samsung microwave is not working. https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146970923 to help our team pull up your information. Have a great day. ^Aloe

TTillman
1 (9,999)

2024-02-17

1 (9,999)
Bought this a few weeks ago. Not a great design. The quick set 30 sec button requires I hit start, RIDICULOUS, that makes it regular start not quick. The buttons don't illuminate for night time use. That should be an option. And it has to be replaced because of a faulty door. If you want to respond Samsung pleace replace this with a better model at your expense. This one should be tossed or upgraded, it is too basic and poorly designed for the price.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-19

SEA Care

Hi TTillman, We understand how disappointed you are with your microwave. We are here to help you. We'd love to speak to you directly and provide you with the needed assistance with your microwave door. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146867286) to help our team pull up your information when you message us. Thank you. -Kimberly

ksentell
4 (9,999)

2023-04-09

Myrtle Beach,SC

4 (9,999)
[This review was collected as part of a promotion.] Buying this microwave along with other Samsung appliances, helped save $$$. It was easy to install, but would strongly suggest to Samsung to make their template an easier "tape-up" style. I just measured it out and drilled holes in right places with a little excess, for the top mounting bolts. The only thing I didn't like, was the +30 sec button. I wish it started the microwave when you pushed it, rather than having to also hit the start button also.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Tensai
5 (9,999)

2026-03-25

5 (9,999)
[This review was collected as part of a promotion.] The microwave works great! The size and finish of the microwave is a perfect fit. Capacity of the unit is exactly what we were looking for and the Ergonomics of the how all the functions and the panel are what we are looking for. If you are looking for a new setup for your kitchen then I would recommend getting this unit and also look for a matching range that will complement what you are working toward in your kitchen. The price is worth getting
Originally posted on Samsung US
Gmoney
3 (9,999)

2022-10-16

3 (9,999)
had about 8 months, so far working ok. unfortunately, has one pretty annoying oversight in design. you can not run the timer and use the microwave at the same time which if your preparing a number of items for a dinner is very annoying. the 15yr old microwave i replaced with this model could do that and had i known this one was so poorly designed i would have gotten a differnt microwave. if you never use the timer then its a good value.
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-10-18

Samsung Care

Hi Gmoney, Thank you for sharing your experience with the Samsung microwave. We appreciate all observation that helps us understand how to improve our products and services. If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145046648. ^Rainly

LuvSam
5 (9,999)

2026-06-22

5 (9,999)
I got this last month and have been using it everyday. I’m so happy with my purchase. The quality is so good and size as well. It warms up your food so quickly. It is not very loud which is a plus. The fan runs a couple seconds longer after the timer goes off. The capacity is good as well. It can fit all shapes’ containers of medium sizes. The installation process was very easy as well, there was a step to step guide that help with installation.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Prady
5 (9,999)

2020-09-15

5 (9,999)
samsung me17r7021es is just perfect microwave for my needs and my usage. its from my one of the trusted brand. i have all kitchen appliances of samsung and they works good and so this microwave.  its a 1.7 cubic feet capacity. it has quick 30 second option. kitchen timer is also a good and useful feature. i use auto defrost  for frozen  stuff and it works perfectly. this microwave is very easy to clean. its spacious too.  i just loved it.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LMB2124
5 (9,999)

2020-08-10

Oviedo,Fl

5 (9,999)
[This review was collected as part of a promotion.] i really enjoy my new samsung microwave oven. i love all the features it has. its large capacity and it also has a large viewing window. it has options for popcorn, potato, veggies, pizza, auto defrost and the coolest is the soften melt. it has an independent kitchen timer that is very convenient. has a great ventilation system that quickly and quietly eliminates steam. fumes and odors from the kitchen it is also fingerprint resistant.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Prady1
5 (9,999)

2020-11-24

Schaumburg

5 (9,999)
[This review was collected as part of a promotion.] Samsung ME17R7021ES is just perfect microwave for my needs and my usage. Its from my one of the trusted brand. I have all kitchen appliances of samsung and they works good and so this microwave. Its a 1.7 cubic feet capacity. It has quick 30 second option. Kitchen timer is also a good and useful feature. I use auto defrost for frozen stuff and it works perfectly. This microwave is very easy clean. Its spacious too. I just loved it.
SoLoud
2 (9,999)

2020-09-02

Harrisburg PA

2 (9,999)
i have all samsung appliances in my kitchen so of course i choose samsung when i decided to take the stove hood out and put the microwave over the stove. well i don't like it. the exhaust fan has only 1 speed high and loud. the light for the stove is so weak it is useless. the carousel plate in this large m-wave is smaller than my pervious small m-wave. it does look nice with the other samsung appliances. i do not recommend.
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-10-05

Samsung Cares

Hello! Here's a link to a troubleshooting guide that'll help resolve your Samsung microwave concerns https://bit.ly/36DBApZ ^Ty

Shaunak
1 (9,999)

2023-10-11

1 (9,999)
Good for an year only till the warranty expiration. Stay away form this. One month after warranty expiration it started producing electrical cranking sound while operating. The support guys are asking ~200 to visit and check the unit which will be more than the price of the microwave. We had to buy a new one as we do not want to take take the risk of any electrical fire . This time i am going to anything other than samsung.
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-10-11

SEA Care

Hi there, Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Aloe

NeverAgain
3 (9,999)

2024-09-28

Las Vegas, NV

3 (9,999)
Unfortunately May 2024 I bought 6 Samsung appliances. [Microwave] ME17R7021ES/AA worked for a few weeks and then started doing its own thing, we had to have someone service it (warranty yay). The microwave wouldn't warm/ heat. If closed it would seem as if it were working, it would turn on but it wouldn't allow us to choose any settings. And why does it have to be so loud both the beeps and the door opening and closing?
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-09-30

SEA Care

Hello there, Sharing your observations about your microwave matters. Let's go ahead and help you. Below is a link to help you diagnose if the microwave turns on its own. Please choose from the provided options that match the issue you have with the microwave. Microwave turns on by itself https://www.samsung.com/us/support/troubleshooting/TSG01001966/ Here is a guide to help you if your microwave is not heating. Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/ If your microwave is noisy, here is a link to help you. Please match the noise details from the noise you hear. Kindly follow the diagnostic step. Samsung microwave is making unusual noises https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport and 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147567627) to help our team pull up your information. Have a great day. ^Camille

Carliston
5 (9,999)

2020-09-29

Lexington

5 (9,999)
[This review was collected as part of a promotion.] I received my Samsung ME17R7021ES microwave last weekend and am very satisfied. I was hesitant to switch to stainless because of the fingerprints but it's been easy to clean- even with kids using it! The auto defrost function is accurate . With my old microwave I always needed to add time to get the job done but with this one the meat was perfectly defrosted the first time. I like the soften/melt function. It's great when baking/making desserts that use melted butter, chocolate or softened cream cheese. Like the defrost function this function's pre- programmed time was accurate. If you do need to add more cooking time there is the convenience of the +30 seconds button. Overall great product so far and would recommend! Update: I have had my new microwave for over a month now. Still very satisfied with it. Looks great and works well. Easy to use- even for kids.
ctm2006
2 (9,999)

2026-05-02

2 (9,999)
I have this microwave, which is ~4 yrs old. It always seemed low quality to me, due to the build of the panel and the door. Not surprising that it is builder grade. The noise level of the fan has always annoyed me, even though it is advertised as extremely quiet. It absolutely is NOT. Today the door latch just broke. It looks like this is a known issue. Nice. Add this to the list of Samsung product to Never buy.
Originally posted on Samsung US
Response from Samsung:
2026-05-08

Samsung

Hi ctm2006, Your perspective on using the over-the-range microwave over time provides helpful context for us. Your comments about the control panel feel and the door construction on your microwave are noted, especially after several years of regular use. Microwaves naturally produce a variety of everyday sounds during operation, and these are typically part of normal use. Many of the noises people notice come from airflow, internal components working together, or the interaction between the microwave energy and the food or containers inside. The guide below walks you through the most frequently heard microwave sounds and explains what causes them: https://www.samsung.com/us/support/troubleshooting/TSG01001968/ When it comes to the door latch concern, this needs a hands-on evaluation to determine whether adjustment or part replacement is needed. We can review your options based on the unit’s age and condition and help coordinate the next steps. Please contact us through any of the support options below: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152469384) when you reach out so our team can retrieve your information. We truly value your business. Geraldine Samsung Care

Keli
1 (9,999)

2024-10-01

Texas

1 (9,999)
Got this about 2 years ago maybe or less. I honestly don't know what part this is called to replace. Looks like it's attached to the door? It's a bummer since this microwave has been great overall. Just didn't know how cheaply made it was inside. With a metal spring they shouldn't have used plastic for it to anchor on. I thought it was the latch itself that broke but it was a part that the spring hooked into 😑.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-10-01

SEA Care

Hi Keli,  Thank you for sharing your experience with your Samsung ME17R7021ES microwave. We're glad to hear that it has been a great addition to your kitchen overall, but we understand your concern regarding the durability of the internal parts. From your description, the spring anchor attached to the door seems to have broken, which is frustrating. You must be able to rely on the longevity of all components. To check the availability and compatibility of a door latch replacement, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.   Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. 6:30 p.m. EST, Monday–Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose? recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147568592) to help our team gather your information. Have a great day . ^Charles

Eddieh
1 (9,999)

2022-07-06

Lenoir NC

1 (9,999)
[This review was collected as part of a promotion.] I bought this thing it was more upscale than it is. The keypad is not illuminated. This makes it gard to see what the keys are or hard to find them to press even if you know where they are. The keys or icons are hard to press also. You must press them just right. The quick key is not quick. You must press the 30 Seconds key and then press start. The warning sound when something is done is not loud enough.
Originally posted on Samsung US

Features

1 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

2 (9,999)
Response from Samsung:
2022-07-20

Samsung Care

Hello Eddieh, Thank you for reaching out and sharing your feedback about your Samsung microwave. We are saddened to hear that the features of your microwave didn't meet your expectations. I understand you're having issues with your microwave as the keys are hard to press and the warning sound when something is done is not loud enough. We appreciate your honest feedback. We will take note of this, as it helps us improve more specially on the quality of the products we offer. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you if your microwave control panel does not respond. In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA for the warranty coverage of your product. Please also see this link https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf for the user's manual, to know more about the product. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144714638. -Noraina

Gaylena
5 (9,999)

2022-06-28

Grand Blanc, MI

5 (9,999)
[This review was collected as part of a promotion.] It's been 6 months since I moved into my new home with ALL Samsung appliances. Love them all. I did higher end on all of the appliances except for the microwave since typically don't use it much. But it has been awesome, no issues at all, and have used more than normal due to the outdoor temperatures (don't want to turn on the oven). Thank you Samsung for providing quality products that look good too!
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Highflier24
4 (9,999)

2020-09-29

Chalfont

4 (9,999)
[This review was collected as part of a promotion.] This microwave definitely has more power than my old one. I had to adjust my cooking times a little bit so my food didn't end up too hot. The install of this microwave was extremely easy, just five screws to be exact. The design looks extremely clean and the function is terrific. This microwave is much quieter than my previous one and easy to clean. I definitely would recommend this microwave.
Bayoukev
4 (9,999)

2025-03-26

North of New Orleans Louisiana

4 (9,999)
[This review was collected as part of a promotion.] I bought this microwave because it was on sale but I didn't realize that it doesn't have the auto features on it for express time. If you want 1 minute you have to press 1:00 then press start the only feature it has it the add 30 seconds on it. Other than that this is a decent microwave for the price. If you want the auto features I suggest getting another model that has the express time feature
I recommended this product.
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Kenett
2 (9,999)

2026-05-21

Atlanta Georgia

2 (9,999)
[This review was collected as part of a promotion.] I bought this as a replacement for my old Samsung that broke. We have barely had this one year and it already broke down. They took several days to come over and fix the issue which was the light as well as the hinge. The microwave came on when you opened the door which I also think was a hazard. Samsung needs to do better with the quality of their products because it has declined significantly.
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Response from Samsung:
2026-05-26

Samsung

Hello Kenett, We can see how important dependable performance is for appliances we rely on every day, especially when consistency and safety are expected. Situations like this can understandably raise questions, and if the behavior continues, reaching out through Samsung’s support channels allows us to take a closer look and guide you through the appropriate next steps. Please have reference number 1152541638 ready. Your feedback plays an important role in helping us improve and serve you better. Nicole Samsung Care

sunbelle25
5 (9,999)

2020-07-27

Palm Harbor

5 (9,999)
[This review was collected as part of a promotion.] I had this microwave for 3 days now and I was very impressed with the installation and with this microwave. It is very nice and has all features that I need for my everyday cooking. It has 8 touch options Popcorn, potato, pizza, veggies, auto defrost, soften melt cook and reheat. It also has a kitchen timer, a light and an exhaust fan. I have used this so far for reheating food and soften melt. It worked very well and was easy to use. Behind the door there is a list of preset programs which is very handy. You don't have to search through drawers to find. It has under the various programs cook, reheat and soften/melt what to set the oven at. It has a turntable for even cooking and a light inside. There is also a clock which is easy to set by pushing clock, enter time and start. There is a kitchen timer that can be used without cooking program so can be used any time you need something timed.
Charlie
5 (9,999)

2026-03-10

Baltimore , MD

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Microwave oven is easy to install and simple to use. Fits perfectly in the opening above the stove and has many settings to cook any food options. The exhaust fan is easily connected to an outside vent to exhaust all fumes/ heat as needed. Has a large capacity turntable to fit most all dishes. The Stainless steel finish makes for easy clean up and always looks sanitized.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Pegged
2 (9,999)

2023-02-21

Minnesota

2 (9,999)
Paint chipping on oven floor. We have had this microwave less than two years and noticed the paint staring to chip on the oven floor. We bought a paint specifically to touch up the chipped area. Now, four month later the oven floor is drastically chipped and the original paint from the factory is flaking and peeling. We are sanding and repainting. Very disappointing.
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-02-27

Samsung Care

Hi Pegged, Thank you for your review of your Samsung microwave, about its oven cavity. Samsung products have a warranty that protects against manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible appliances that would offer you the ultimate peace of mind when it comes to your appliances. Should you need assistance, please feel free to get back to us via the following options: To better assist you and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145502671 to help our team pull up your information. Leo

MLML
3 (9,999)

2026-04-18

3 (9,999)
I've had my microwave for over 9 years and had my first problem. The spring for the door latch quit functioning. After finding a service manual, I took the cover off of the latch area, which encompasses the entire door, and I discovered the thin plastic the spring was originally attached to had broken. After inspecting the construction of the area, I saw that I could remove the latching mechanism, turn the spring around, reattach the spring to the latch, install the latch and spring back into the door frame, and using a small screwdriver to hook the bottom of the spring to a piece of the door that was opposite of the original point where the spring attached to the door. In my opinion, a microwave should last at least 20 years as long as it's taken care of correctly. The microwave I replaced was about 30 years old and it worked just fine, but I wanted to upgrade the kitchen to stainless steel and bought this one.
Originally posted on Samsung US
Response from Samsung:
2026-04-22

Samsung

Hi MLML The expectations you’re sharing come from years of real use, and that perspective matters. Experiences like this help highlight what longevity means to people over time. Please keep this reference number for your records: 1152398976. Samsung values your business. Glaiza Samsung Care

TMaK
4 (9,999)

2024-08-30

4 (9,999)
[This review was collected as part of a promotion.] While the microwave looks great I was really surprised at how basic the functions were. Its my fault for not looking at the specs closer but I assumed that being a Samsung it would have more of the "wants" and not just the "needs" to function. I did specifically ask if I could adjust the volume on it and was told that I could but when we received it we found we could not.
I recommended this product.
Originally posted on Samsung US

Features

1 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
FLgirl
2 (9,999)

2025-09-18

FL

2 (9,999)
Microwave is only 2022 and we've had to try and fix the handle twice already watching a youtube video. That worked for a while but now it won't close tight enough to cook so we have to hold it or it just makes a noise like it's cooking but it's not. When it's closed the light stays on. Very disappointed. Local repair won't do microwaves. I'll see what Samsung has to say.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-19

Samsung Care

Greetings, We understand your disappointment with the broken door of your microwave. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150776979) to help our team pull up your information when you message us. Thank you. -Ricardo

egoodwin4224
4 (9,999)

2020-09-29

Longview

4 (9,999)
[This review was collected as part of a promotion.] I've had the opportunity to use this microwave for several days now. I only gave it 4 stars as it over heats the dish to the point of not being able to grab it without a mitt. Mind you these are the same plates and dishes I've always used. My daughter dropped a plate because it was so hot coming out, she was heating up leftover hamburger helper. I also only gave 4 stars as I think the buttons could be more sensitive, it seems like I have to push them much harder than my previous microwave. Other than these things it works just as I'd expect a microwave to operate. It is very sleek and stylish looking and matches my other appliances well. The buttons are easy to read and are self-explanatory in function. The exhaust fan does a very good job and The light is very bright. All in all, I'm glad to have this microwave and the little things I mentioned are easy to deal with and are not to much of an inconvenience.
sunbelle25
5 (9,999)

2020-09-04

Palm Harbor

5 (9,999)
[This review was collected as part of a promotion.] I had this microwave for 3 days now and I was very impressed with the installation and with this microwave. It is very nice and has all features that I need for my everyday cooking. It has 8 touch options Popcorn, potato, pizza, veggies, auto defrost, soften melt cook and reheat. It also has a kitchen timer, a light and an exhaust fan. I have used this so far for reheating food and soften melt. It worked very well and was easy to use. Behind the door there is a list of preset programs which is very handy. You don't have to search through drawers to find. It has under the various programs cook, reheat and soften/melt what to set the oven at. It has a turntable for even cooking and a light inside. There is also a clock which is easy to set by pushing clock, enter time and start. There is a kitchen timer that can be used without a cooking program so can be used any time you need something timed. I love this microwave.
NANCY FOXX
1 (9,999)

2020-07-08

Atlanta

1 (9,999)
it was installed brand new and has always sounded horrible. sounds like its struggling to ramp up. additionally, its now shutting off when cooking anything more than 4 minutes. all lights go out. after about 15 minutes its lights up again. the little vent randomly pops out when you close the microwave door. sometimes it just pops out on its own.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-09-09

Samsung Cares

Hello! Here are a few troubleshooting links that'll help resolve your concerns regarding your Samsung microwave https://bit.ly/2Filoiu https://bit.ly/2Zl49E4 https://bit.ly/32cqHcc ^Ty

Emodenti
1 (9,999)

2025-09-25

Folsom, CA

1 (9,999)
The door wasn't closing and the broken part is attached to the door frame itself so it can't be replaced unless you replace the whole door. I tried to fix it twice with hard glue but it keeps breaking. It's where the spring is attached to the door so it's very tight space to apply glue and very frustrating, as it's a very weak part it keeps breaking.
Originally posted on Samsung US

Features

1 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-09-26

Samsung Care

Greetings, We understand your disappointment with the broken door of your microwave. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150845401) to help our team pull up your information when you message us. Thank you. -Ricardo

Bayoukev
3 (9,999)

2025-04-13

3 (9,999)
[This review was collected as part of a promotion.] This model doesn't have any extra features like express time, you have to enter the time then press start even if you press the add 30 seconds button, if you don't mind entering the time manually then this microwave is just right for you, but if you're looking for the express features you can forget about it,other than that it's a good microwave
Originally posted on Samsung US
Response from Samsung:
2025-04-15

Samsung Care

Hi there, We understand how you feel regarding this microwave. We are here to help you. We are happy to hear that you like this microwave. The microwave provides the basic features of a microwave with the addition of being fingerprint resistant for a greater everyday appearance. Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148781164), and it will help our team pull up your information. ^Rodel

gagirl5
3 (9,999)

2021-10-25

3 (9,999)
the microwave works fine. better than the original one in the house. has all the basic functions you need. the downside is the control panel is very dark. you cannot read any of the touch pad at night. need a flashlight to see where the options are. and they are a little tougher to push as someone noted. may not have purchased based on that.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2022-03-31

Samsung Care

Hello gagirl5, Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to hear that your microwave works fine and has all the functions that you need. I understand you're having an issue with the control panel as it's a little tougher to push and can't read the touchpad during nighttime as it's very dark. We do apologize for the inconvenience this has caused you. We will take note of your feedback as this helps us improve the quality of the products we offer. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue. It has a step by step instructions on what to do if the control panel does not respond. Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as its has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144354577. -Noraina

bdhollow
5 (9,999)

2025-12-21

New Albany, Indiana

5 (9,999)
[This review was collected as part of a promotion.] We love our Samsung refrigerator, stove, and microwave. We shopped around all the major brands before deciding on Samsung. These appliances fit our needs very well and aren't loaded with controls or features that are hard to understand and are very easy to use. The capacity and looks are amazing for the cost. Highly recommend.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
FLNewbie
4 (9,999)

2022-03-14

Orlando, FL

4 (9,999)
purchased this model to replace 6yr old model. the sensor cook no longer worked and it was not worth repairing. microwave works as advertised. fit the space perfectly above the stove. this model is still as noisy as the previous. autodefrost still too strong and long and tends to cook parts of the item being defrosted.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Shep
4 (9,999)

2022-01-03

Richmond, VA

4 (9,999)
[This review was collected as part of a promotion.] I'm very pleased with the easy installation, cooking process, and the look of my new microwave. My only reason for a 4 star instead of a 5 star review is that it is very sensitive to the heat from the over and it therefore automatically turns on it's exhaust fan. I wish there was a disable switch for this auto function.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Annajacks
1 (9,999)

2024-05-19

Milwaukee, WI

1 (9,999)
This microwave has been a nightmare. We bought our house 3 years ago and it came a year old with the house. It has shorted multiple times, the lights burn out almost every other month, and today we just had to buy a new one because it stopped heating (it was not in demo mode). Save your money and buy a different brand.
Originally posted on Samsung US

Features

3 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-05-21

Samsung Care

Hi there, We can feel the disappointment you have with this microwave. We are here to assist you with it. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147160052), to help our team pull up your information. Have a great day! ^Rodel

need hearing protectors
3 (9,999)

2020-09-16

Harrisburg PA

3 (9,999)
I have had this microwave for about a month now. It microwaves very well. The light is so dim as to be useless, the nightlight barely a candle. The exhaust fan sounds like a jet engine. You can not have a conservation with someone while boiling pasta with the fan on. It looks great with my other Samsung appliances.
Originally posted on Samsung US

Features

2 (9,999)

Performance

4 (9,999)

Design

1 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-09-17

Samsung Care

I was able to find some useful tips on your concern. Take a look at the link below and thanks for leaving us your feedback. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001968/

Samsung Buyer
1 (9,999)

2022-11-09

Downey, CA

1 (9,999)
[This review was collected as part of a promotion.] This microwave stopped heating right after the 1 year warranty period (shocker). The root cause was the Magnetron that is covered by 10 year warranty. What they don't tell you is that you have to get the microwave diagnosed and repaired at an authorized Samsung repair center that charges as much as the microwave.
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-11-15

Samsung Care

Hi There, Thank you for letting us know about the condition of your unit. We'll help you get your microwave working in no time! The links below will help you when the microwave isn't heating: https://www.samsung.com/us/support/troubleshooting/TSG01001963/ https://www.youtube.com/watch?v=N064z8CQ8XA Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145148395, to help our team pull up your information. Have a great day. ^Chrystel

Esa Loyva
3 (9,999)

2024-07-07

3 (9,999)
Purchased this just under 2 years ago. Still working ok but now the digital display has failed. One of the digits is missing. Hard to tell the time etc exactly. Poor quality for this to happen. I have 3 other Samsung appliances but probably will not be buying any more. Not very impressed with any of them.
Helpful?

Features

3 (9,999)

Performance

3 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Thebuttery1
2 (9,999)

2025-08-10

Fredericktown Missouri

2 (9,999)
[This review was collected as part of a promotion.] We had to return this microwave 3 times before we got one that actually worked. Three days later and it is still working but the inside light no longer works. Guess we will deal with no light since this one does actually heat up food. Will not purchase another Samsung Microwave. Be very cautious of this one.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-08-11

Samsung Care

Hello, We understand the dismay about the inside light that no longer works. We're here to help. Below is the user manual for your model. See pages 19-20 for more information about replacing the oven light. https://downloadcenter.samsung.com/content/UM/202408/20240829162627523/O_01._IB_FULL_ME17R7021E_AA_MD3_EN.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number to help our team pull up your information when you message us. Thank you. -Angelica

Lorigrg
4 (9,999)

2024-01-29

Santa Barbara, CA

4 (9,999)
[This review was collected as part of a promotion.] Easy to use microwave that has reminder feature that beeps to remind you that your food is done or that a timer finished. This is both good and bad. It helps if you forgot about the food or timer, but if you forget to hit the End button, the reminder sound will keep going off which can be annoying.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Elmer1036
4 (9,999)

2025-11-24

4 (9,999)
Replacement unit for a Samsung unit that lasted 13 years. Great price point compared to competitors, and very similar controls to previous unit make operation easy to understand. Unit is much quieter, matches our Electric Range colour almost perfectly, and installation was simple for installer.
I recommended this product.
Helpful?

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jazz
1 (9,999)

2023-03-09

Minneapolis, MN

1 (9,999)
But why is this microwave this loud? Something has to be wrong. It sounds like a bomb is getting ready to detonate. You can literally hear the motor grinding while it spins. It was just delivered yesterday and installed today and I’m regretting this purchase already. Please send help Samsung.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-03-13

Samsung Care

Good day, Jazz. We want your microwave to run as quietly as possible. Microwaves make all kinds of sounds while running. This guide covers the most common sounds and why they happen. Samsung microwave is making unusual noises: https://www.samsung.com/us/support/troubleshooting/TSG01001968/ Samsung microwave is beeping: https://www.samsung.com/us/support/troubleshooting/TSG01001969/ If you hear an abnormal sound continuously, please contact the Samsung Call Center at 1-800-726-7864. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145557534) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

WCity2017
5 (9,999)

2022-01-03

5 (9,999)
[This review was collected as part of a promotion.] I bought this microwave a couple of months ago as a replacement of a broken one. With included manual and template, the installation was fairly easy. The design is good coming with all (not fancy but practical) functions that a regular kitchen will need. Overall I am happy with the purchase.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
PapaB618
5 (9,999)

2020-10-14

Indianapolis

5 (9,999)
[This review was collected as part of a promotion.] I really like this microwave. So many features. First off it is HUGE!! I love how big the microwave is as we have a big family so it holds more than our old microwave did. It has a rack that allows you to heat/cook multiple things at the same time. We do not use it every day so the Eco feature is great to hit so it saves power when not in use. Child lock is also another great feature that I use when cleaning so all the buttons do not get pressed. I really like the quick press buttons and the list that is on the inside of the microwave as I never remember what they are for. My favorite is the 1 lb defrost button. In the past when defrosting meat I would find that parts were still frozen while other parts were cooked. I c an press this button and know that my 1 lb of hamburger or chicken is thawed almost perfectly. The inside of the microwave also cleans very easily. My only con is the fingerprints that are all over it from the touch screen. Other than that this microwave it amazing.
Norm2005
5 (9,999)

2020-09-29

5 (9,999)
[This review was collected as part of a promotion.] My wife wanted this microwave, but I was hesitant thinking we didn't need one. However, I am glad she got it because it's really nice. The installation was simple. Foods cook evenly. It's not loud. It works great and it looks good in our kitchen! Very happy with this Samsung microwave.
Raghu
1 (9,999)

2023-11-06

Louisiana

1 (9,999)
My microwave oven just died after two years. I experienced continuous problem with my last Samsung microwave oven just after one year. Sorry Samsung, I am not going to buy any of your appliance. Btw, my new Samsung refrigerator was full of problem and decided to toss out to get a Maytag.
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-11-08

SEA Care

Raghu, we understand how important it is to have a working microwave. Let's get this back on track. Below is a link to help you diagnose why your microwave is not working. Please choose from the options provided which one matches the issue you have with your microwave. Kindly click on the embedded words to complete the troubleshooting guide. Microwave is not working https://www.samsung.com/us/support/troubleshooting/TSG01207757/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146499528) to help our team pull up your information. Have a great day. ^Camille

dgatew01
5 (9,999)

2025-10-28

Fort Worth, Texas

5 (9,999)
[This review was collected as part of a promotion.] My Samsung microwave performs wonderfully. I especially like the automatic 30 sec button that I can use for everything.The inside of the oven is spacious and easy to clean.I love that it is designed to sit above my Samsung cook top range.It has the capacity to reheat a whole baked hen.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
VG85
1 (9,999)

2025-06-04

Union City, NJ

1 (9,999)
[This review was collected as part of a promotion.] In the last 13 months I've had to purchase had to purchase 4 replacement samsung microwaves. I am highly displeased with the quality of the appliances and level of service provided by samsung to repair the appliances. I will not purchase nor recommend a samsung kitchen appliance again.
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-04

SEA Care

Hi there, We would like to assist you further with your concern. Kindly let us know more about the microwave. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149438739) to help our team pull up your information when you message us. Have a great day, -Ernest-

Used to love Samsun
1 (9,999)

2024-07-15

Chicago IL

1 (9,999)
I bought this microwave year and half ago and handle comes off week ago. Here I am seeing same review about handle problem and Samsung thought we are wrestling with handles. Also, I have Samsung oven, switches are started loose and not safe anymore. No more Samsung appliances at all.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-07-16

SEA Care

Greetings, You can check the availability of the microwave handle by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need further assistance with the range oven or microwave, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147336943) to help our team pull up your information when you message us. Have a great day, -Ernest-

TStall
4 (9,999)

2020-09-25

Branson, MO

4 (9,999)
This has been a good microwave in the short time we have had it. It is more powerful than our previous one. However, it lacks one "Like It" feature - and Express Heat feature. When we want two minutes of heating, we want to just push the "2" button, not have to push three buttons.
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)

User manual & downloads

Installation Guide (Installation manual)

ver 0.7 | 8.06 MB

Nov 03. 2025

ENGLISH, FRENCH
Download

User Manual

ver 1.0 | 2.39 MB

Aug 29. 2024

ENGLISH

Download

User Manual

ver 1.0 | 2.41 MB

Aug 29. 2024

FRENCH

Download
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