36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™
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Features
Family Hub™
Family Hub™ lets you manage your family’s calendars, play music on Spotify, share pictures and stay connected right on your refrigerator.
Family
Family Board
Enrich your family life by sharing news, messages and special moments on the Family Board. Simply use your smartphone and it will synchronize with the Family Hub. You can show photos, post stickers, draw pictures and type or hand-write notes. You can even add a music player.
Calendar
Make sure that you never miss a family event. The Calendar lets you share and check the schedules of family members at a glance. You can update entries on the fridge or from a smartphone and synchronize the schedules with Google and Microsoft 365 calendars.
Food
View Inside
See what’s in the fridge on your smartphone. The View Inside internal cameras show what food you have, so you can check when you’re shopping. It also automatically tags food expiration dates and lets you create a shopping list, food memos or reminders.*
*Data network or Wi-Fi connection is required.
Smart Recipes & Meal Planner
The Smart Recipes App provides delicious recipes with simple on-screen instructions. The Meal Planner App suggests meals to cook, based on your preferences and the food in the fridge. And it lets you create a weekly shopping list.
* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.
Shopping List App
Plan meals and create a shopping list with a Shopping List App. Simply use the screen to add items to your list. If a recipe is recommended, any essential or missing ingredients can be added with a touch or voice command. If you synchronize the list to your phone you can check it in the store.
* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.
* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.
Fun
TuneIn / Spotify / Amazon Music (Music & Radio)
Enhance your cooking pleasure and entertain people at a party. Enjoy seamless music listening to your favourite playlists and songs using Spotify and Amazon Music. Or stream non-stop entertainment with global radio stations, news, podcasts and comedy shows on TuneIn.
*Amazon Music is expected to be available in Canada soon.
SmartView (Phone/TV Mirroring)
Watch mobile content or TV programs while cooking. The SmartView App can display what’s on your smartphone or Samsung Smart TV*. Simply open the App, choose a smart device or TV and both screens will instantly show the same content.
* Compatible with ▪ 2015~2017 model of Smart TV: J/K/MU6400↑series ▪ 2018 model of Smart TV: NU7400↑series ▪ 2019 model of Smart TV: Q60R↑series. **Data network or Wi-Fi connection is required.
Connected Living
SmartThings
Turn your home into a smart home with SmartThings*. Using just your voice or a simple touch on your refrigerator’s home screen, you can instantly control your compatible smart appliances and IoT devices. You can turn them on/off, adjust settings, co-ordinate activities and limit power usage.
* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.
Bixby
The Upgraded Bixby artificial intelligence (AI) system* lets you conveniently access a range of optimized and uniquely tailored services and content, like suggested meals, just by using your voice.
* Samsung Account log-in and data network connection (Wi-Fi or data network) are required to use Bixby. User interface design is subject to change. Not all features available at launch. Bixby recognizes select languages. Others to be supported. Using Bixby Voice may be limited under certain situations. Bixby Voice is designed to recognize certain US English accents and dialects. Some Bixby features may not be available depending on country, region or language.
Bluetooth Call
Make or receive calls when you’re cooking without holding a phone. Using Bluetooth connectivity, the refrigerator can seamlessly connect to your smartphone*. So you can easily answer it or call people just using your voice.
* The ability to respond to calls using your voice is available with any smartphone, but making calls using your voice is only available with Samsung Galaxy smartphones.
Twin Cooling Plus™
With Metal CoolingTwin Cooling Plus™ optimizes the temperature and humidity in the fridge and freezer with independent cooling systems. It preserves food in the optimal conditions and help protects its original flavour and aroma by preventing odours from mixing.
Sleek and modern design
Enjoy a sleek and simple design. The Sleek Edge Doors have a sophisticated and timeless style that is accentuated by a minimalist ice and water dispenser and New Edge Handles. These elements blend seamlessly and harmoniously with your kitchen interior.
Fingerprint resistant finish
Smudge proof
Helps reduce smudges for an everyday great appearance.
Ice Max
The Ice Max produces up to 10lbs (4.5kg) of ice a day and store up to 4.2lbs (1.9kg) of ice at a time. And its slim and compact design means it takes up less space, so there is more room to store food.
* Based on internal testing compared with conventional Samsung model. Samsung RF28R7751: ice storage up to 4.2lbs (1.9kg) / ice making capacity per day up to 10lbs (4.5kg).
* Based on internal testing compared with conventional Samsung model. Samsung RF28R7751: ice storage up to 4.2lbs (1.9kg) / ice making capacity per day up to 10lbs (4.5kg).
EZ-Open™ Handles
Open the mid and freezer drawers with a gentle pull using the EZ-Open™ Handles. Simply lift up the handle and it breaks the door’s vacuum seal. The drawer will glide open without having to pull hard, ideal for children or the elderly. But the latch keeps the door securely shut.
Digital Inverter Compressor
The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.
Specifications
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Net Total (cu.ft)
27.7
-
Net for Fridge (cu.ft)
15.6
-
Net Weight (kg)
157
-
Cooling Type
Twin Cooling Plus
-
Net Total
27.7
-
Net for Mid-Drawer
3.8
-
Net for Freezer
8.3
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Net for Fridge
15.6
-
Net Dimension (WxHxD)
35 3/4” x 70" x 36 1/2"
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Net Width (inch)
35 3/4
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Net Case Height with Hinge
70
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Net Case Height without Hinge
68 7/8
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Net Depth with Door Handle
36 1/2
-
Net Depth without Door Handle
34
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Net Depth without Door
28 7/8
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Packing Dimension (WxHxD)
38 1/4" x 76" x 36 7/8"
-
Net Weight (kg)
157
-
Packing Weight (kg)
167
-
20/40/40H (Container)
26 (40ft)
-
Cooling Type
Twin Cooling Plus
-
Humidity Control (Vegetable&Fruit Drawer)
Yes
-
Number of Shelf (Total)
5 EA
-
Number of Shelf (Foldable)
1 EA
-
Shelf Material
Tempered Glass
-
Number of Vegetable&Fruit Drawer
2 EA
-
Number of Door Pocket
6 EA
-
Icemaker
Cubed and Crushed Ice
-
Interior LED Light
High Efficiency LED Lighting
-
Convertible Room (℃)
-1,1,3,5
-
Smart Divider
Yes
-
Dispenser with Water Filter
Yes
-
Door Handle
New Handle
-
Colour
Black Stainless Steel
-
Dispenser Type
Minimal Dispenser
-
Energy Consumption
755 kWh/year
-
ENERGY STAR® Certification
Yes
-
Free Standing
Yes
Reviews
36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™
- The refrigerator offers impressive features, including a large display, remote content viewing, and helpful apps and connectivity.
- Customers highlight its spacious storage, quiet ice maker, and family-friendly features.
- However, some users have experienced issues with the water dispenser, WiFi connectivity, and software features.
- While the majority are highly satisfied, a few feel the premium price may not be fully justified.
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Filters
320 Reviews
2020-12-06
Chillicothe Ohio
2020-09-07
Seminole, Fl
2022-04-22
2021-08-22
Operations
Hi there, thank you for sharing your thoughts with us. We're sorry to hear you're fridge wasn't functioning as it should. Feedback like yours helps us improve our products and services. We will be sure to share it with our teams so we can continually improve our products. Thanks again. M.L
2020-07-17
New York
2020-10-09
KCMO
2020-07-19
2020-03-26
McDonough, Georgia
2020-08-27
Pocatello, ID
2021-12-26
Lexington KY
2024-01-26
Michigan
SEA Care
Hi there, The ice maker is one of the commonly used features of the refrigerator. Let's get the information you need to ensure the refrigerator operates smoothly. The link below will guide you in ensuring the ice maker is cooling properly by selecting the scenario that best fits your situation and checking the hyperlinks or video. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146789729) to help our team pull up your information when you message us. Have a great day, -Ernest-
2020-03-26
2020-08-05
MO
2020-09-01
2022-01-18
Arizona
2020-08-27
Houston, TX
2021-10-26
samsungcare
We definitely appreciate you bringing this to our attention. I know it must be difficult to remove the display glass, but we're happy you took the time to share your experience with us. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat
Samsung Care
Thank you for sharing these concerns with us. I realize how much of an inconvenience this must have been for you. However, this feedback will help us improve on our products and will forward this information back to our product specialist. ^Pat
2020-08-03
Saint John, FL
2022-07-15
idaho
Samsung Care
Hi There, We apologize for your experience with the 28 cu. ft. 4-Door French Door Refrigerator with 21.5" Touch Screen Family Hub™ in Black Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm. You can get your refrigerator back to working by checking a few things around your home, like the circuit breaker. The refrigerator has no power https://www.samsung.com/us/support/troubleshooting/TSG01109708/ The accessibility settings on your Family Hub will allow everyone in your home to easily access the hub’s recipes, apps, and photos. The screen reader feature will read the screen for you if you’re multitasking in the kitchen, and the grayscale and negative color options will help you see the screen clearly if your eyes are sensitive. You can also enable the accessible screen feature to lower the screen to an easier-to-reach position. Adjust accessibility settings on Family Hub https://www.samsung.com/us/support/answer/ANS00063082/ I highly recommend visiting this link for the reference guide: Discover the new features on Family Hub 7.0 https://www.samsung.com/us/support/answer/ANS00088922/ Update the software on your Samsung Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS00086663/ A few factors can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ In case of repairs will be needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28R7551SG/AA One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: INSERTGCID Have a great day. ^Charles
2020-03-27
Atlanta, GA
2020-09-01
Palm Harbor, FL
2020-08-03
Silver Spring
Samsung Care
I understand removing the glass for the unit can be difficult. If you take a look at the link below, it should go over the direction on how to remove the glass from the sleeves. ^Pat https://www.samsung.com/us/support/answer/ANS00063107/
2024-06-13
2020-04-20
Langhorne, PA
2020-08-27
Houston.Tx
2020-08-30
Santa Cruz California
2023-01-12
ROSEVILLE MI
2020-08-27
2020-12-17
California
Samsung Care
Anyone would be frustrated if they had to deal with mold in their unit. Your feedback is crucial to better our products, so thank you for that. I came across some helpful tips on getting rid of your issue. ^Pat https://www.samsung.com/au/support/home-appliances/tips-on-cleaning-your-refrigerator/
2020-03-26
Coatesville PA
2020-08-28
Pembroke Pines, Fl
2020-07-01
2026-06-30
2020-03-29
Blountstown fl
2026-02-02
Lillington, North Carolina
2020-09-02
Dallas,Tx
2020-04-13
New jersey
2021-09-18
Operations
Hi Born2design, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
2020-08-26
Dallas
2020-08-03
Slidell, LA
2020-08-28
central Texas
2020-08-07
Texas
2020-08-04
Houston, TX
2020-08-24
Porter Ranch, CA
2020-08-27
Pembroke Pines, Fl
2020-04-14
Lebanon pa
2020-08-04
Houston, tx
2020-08-27
Virginia
2020-09-03
Bonney Lake, WA
2023-10-17
Hopewell JCT, NY
2020-10-16
Maryland
2020-08-31
California
2020-09-02
San Marcos California
2020-10-27
Michigan
2022-09-03
SEA Care
Hi G Taylor. Thank you for your review. We apologize for the inconvenience about the performance of your refrigerator, which was less than ideal. We are here to help. Here is a link to "Ice Maker is not working," and scroll to "Ice Bucket is Stuck or has a Block of Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice. I also shared the link about "Test or Reset your Samsung Ice Maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/. You may also refer to this video about "How to Maintain the Ice Maker in your Samsung Refrigerator": https://www.youtube.com/watch?v=EsbHtpc1ak4. I am also adding this link about "How to Reset your Samsung Refrigerator" select "Reset your Refrigerator" and choose "Reset your Family Hub Screen": https://www.samsung.com/us/support/answer/ANS00087902/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144880608) when you message us to help our team pull up your information. Have a great day. Melardo
2020-08-28
Maryland
2021-10-29
Gilbert, Arizona
Samsungcare
I'm happy to hear how much you are enjoying your Family Hub. ^Pat
Samsung Care
Thank you for sharing this review with us. We're happy you love the Family Hub. ^Pat
2020-10-22
East Stroudsburg, PA
2025-05-26
Bradenton, FL
Samsung Care
Hello, We understand how it feels to deal with an ice maker that keeps breaking. You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the repair. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
2020-08-27
Austin texas
2020-09-02
California
Samsung Care
I can see why this would be frustrating. Luckily, we have a department that specialize in these kinds of concerns. Try contacting our Smart Things department for further assistance. Thank you! ^Pat SmartThings- (866)8132-404
2020-08-28
2023-06-20
2020-04-13
Aston, PA
2020-08-27
Converse, Texas
2020-04-14
Verona, Wi.
2020-08-03
New Braunfesl, TX
2020-08-28
Concord, CA
2022-01-17
Operations
Hi Kona, thank you for sharing your concern with us. Would you be able to share some more details with us so we can help? Give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support)
2020-03-26
Corpus Christi, TX
2020-03-27
2020-08-03
Louisiana
2020-03-26
2021-02-19
washington nh
Samsung Care
Thank you for sharing your feedback with us. Your feedback is vital to enhancing Samsung's products. If there is anything we can do or if you have any questions on bixby; You can reach us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142996627
2020-09-12
San Antonio, TX
2020-08-04
Liberty hill, Tx
2020-08-27
Bethalto, Illinois
2020-08-05
Sandy, Utah
2020-03-24
St. Marys, Georgia
2020-08-03
Houston
2020-09-16
Miami Fl
2022-07-11
Kentucky
Samsung Care
Hi Mgriff03, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator leaks and not cooling properly. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Water leaks in a refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.youtube.com/watch?v=vWp2bnE3uhQ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28R7551SG/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144691873 Thank you for choosing Samsung. Have a great day. -Trisha-
2020-09-17
Portland, OR
2020-08-27
TAUNTON,MA
2020-08-06
ellicott city, maryland
2020-08-27
Tennessee
2020-08-04
Redding Ca
2020-08-27
Napa, Ca
2020-08-07
Owasso ok.
2020-08-27
New Jersey
2020-04-13
Riverside,Ca
2020-08-03
2020-04-13
South Carolina
2021-12-09
93004
samsungcare
Thank you for sharing your feedback on ways we can improve out capacity storage for our French Door refrigerator. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of Samsung.
2020-09-03
Danville, VA
2020-03-26
Georgia
2020-08-05
California
2020-08-03
San Diego, CA
2020-09-22
Smithfield VA
Samsung Care
Thank you for bringing this to our attention. We value your feedback in order to create better experiences for our customers. In order to resolve this concern, please feel free to reach out to us using one of the following methods. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
2020-09-30
Fairland, Indiana
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Features and specifications are subject to change without prior notification.