36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™

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36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™
Black 28 cu.ft.

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Features

Family Hub™

Family Hub™ lets you manage your family’s calendars, play music on Spotify, share pictures and stay connected right on your refrigerator.

Family

Family Board

Enrich your family life by sharing news, messages and special moments on the Family Board. Simply use your smartphone and it will synchronize with the Family Hub. You can show photos, post stickers, draw pictures and type or hand-write notes. You can even add a music player.

Calendar

Make sure that you never miss a family event. The Calendar lets you share and check the schedules of family members at a glance. You can update entries on the fridge or from a smartphone and synchronize the schedules with Google and Microsoft 365 calendars.

Food

View Inside

See what’s in the fridge on your smartphone. The View Inside internal cameras show what food you have, so you can check when you’re shopping. It also automatically tags food expiration dates and lets you create a shopping list, food memos or reminders.*

*Data network or Wi-Fi connection is required.

Smart Recipes & Meal Planner

The Smart Recipes App provides delicious recipes with simple on-screen instructions. The Meal Planner App suggests meals to cook, based on your preferences and the food in the fridge. And it lets you create a weekly shopping list.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Shopping List App

Plan meals and create a shopping list with a Shopping List App. Simply use the screen to add items to your list. If a recipe is recommended, any essential or missing ingredients can be added with a touch or voice command. If you synchronize the list to your phone you can check it in the store.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Fun

TuneIn / Spotify / Amazon Music (Music & Radio)

Enhance your cooking pleasure and entertain people at a party. Enjoy seamless music listening to your favourite playlists and songs using Spotify and Amazon Music. Or stream non-stop entertainment with global radio stations, news, podcasts and comedy shows on TuneIn.

*Amazon Music is expected to be available in Canada soon.

SmartView (Phone/TV Mirroring)

Watch mobile content or TV programs while cooking. The SmartView App can display what’s on your smartphone or Samsung Smart TV*. Simply open the App, choose a smart device or TV and both screens will instantly show the same content.

* Compatible with ▪ 2015~2017 model of Smart TV: J/K/MU6400↑series ▪ 2018 model of Smart TV: NU7400↑series ▪ 2019 model of Smart TV: Q60R↑series. **Data network or Wi-Fi connection is required.

Connected Living

SmartThings

Turn your home into a smart home with SmartThings*. Using just your voice or a simple touch on your refrigerator’s home screen, you can instantly control your compatible smart appliances and IoT devices. You can turn them on/off, adjust settings, co-ordinate activities and limit power usage.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung Account are required.

Bixby

The Upgraded Bixby artificial intelligence (AI) system* lets you conveniently access a range of optimized and uniquely tailored services and content, like suggested meals, just by using your voice.

* Samsung Account log-in and data network connection (Wi-Fi or data network) are required to use Bixby. User interface design is subject to change. Not all features available at launch. Bixby recognizes select languages. Others to be supported. Using Bixby Voice may be limited under certain situations. Bixby Voice is designed to recognize certain US English accents and dialects. Some Bixby features may not be available depending on country, region or language.

Bluetooth Call

Make or receive calls when you’re cooking without holding a phone. Using Bluetooth connectivity, the refrigerator can seamlessly connect to your smartphone*. So you can easily answer it or call people just using your voice.

* The ability to respond to calls using your voice is available with any smartphone, but making calls using your voice is only available with Samsung Galaxy smartphones.

FlexZone™

With Smart Divider & lock

Store different foods and drinks at an optimal temperature, so items stay fresh and tasty. The FlexZone™ has four settings that are ideal for preserving meat and fish, storing deli foods, chilling wine or cooling beverages. A Smart Divider can be locked in place to organize items efficiently.

Easily switch modes Easily switch modes
Easily switch modes Easily switch modes

Twin Cooling Plus™

With Metal Cooling

Twin Cooling Plus™ optimizes the temperature and humidity in the fridge and freezer with independent cooling systems. It preserves food in the optimal conditions and help protects its original flavour and aroma by preventing odours from mixing.

Sleek and modern design

Enjoy a sleek and simple design. The Sleek Edge Doors have a sophisticated and timeless style that is accentuated by a minimalist ice and water dispenser and New Edge Handles. These elements blend seamlessly and harmoniously with your kitchen interior.

Fingerprint resistant finish

Smudge proof

Helps reduce smudges for an everyday great appearance.

Ice Max

The Ice Max produces up to 10lbs (4.5kg) of ice a day and store up to 4.2lbs (1.9kg) of ice at a time. And its slim and compact design means it takes up less space, so there is more room to store food.

* Based on internal testing compared with conventional Samsung model. Samsung RF28R7751: ice storage up to 4.2lbs (1.9kg) / ice making capacity per day up to 10lbs (4.5kg).

* Based on internal testing compared with conventional Samsung model. Samsung RF28R7751: ice storage up to 4.2lbs (1.9kg) / ice making capacity per day up to 10lbs (4.5kg).

EZ-Open™ Handles

Open the mid and freezer drawers with a gentle pull using the EZ-Open™ Handles. Simply lift up the handle and it breaks the door’s vacuum seal. The drawer will glide open without having to pull hard, ideal for children or the elderly. But the latch keeps the door securely shut.

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Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Net Total (cu.ft)

    27.7 

  • Net for Fridge (cu.ft)

    15.6 

  • Net Weight (kg)

    157 

  • Cooling Type

    Twin Cooling Plus

  • Net Total

    27.7 

  • Net for Mid-Drawer

    3.8 

  • Net for Freezer

    8.3 

  • Net for Fridge

    15.6 

  • Net Dimension (WxHxD)

    35 3/4” x 70" x 36 1/2" 

  • Net Width (inch)

    35 3/4 

  • Net Case Height with Hinge

    70 

  • Net Case Height without Hinge

    68 7/8 

  • Net Depth with Door Handle

    36 1/2 

  • Net Depth without Door Handle

    34 

  • Net Depth without Door

    28 7/8 

  • Packing Dimension (WxHxD)

    38 1/4" x 76" x 36 7/8" 

  • Net Weight (kg)

    157 

  • Packing Weight (kg)

    167 

  • 20/40/40H (Container)

    26 (40ft)

  • Cooling Type

    Twin Cooling Plus

  • Humidity Control (Vegetable&Fruit Drawer)

    Yes

  • Number of Shelf (Total)

    5 EA

  • Number of Shelf (Foldable)

    1 EA

  • Shelf Material

    Tempered Glass

  • Number of Vegetable&Fruit Drawer

    2 EA

  • Number of Door Pocket

    6 EA

  • Icemaker

    Cubed and Crushed Ice

  • Interior LED Light

    High Efficiency LED Lighting

  • Convertible Room (℃)

    -1,1,3,5 

  • Smart Divider

    Yes

  • Dispenser with Water Filter

    Yes

  • Door Handle

    New Handle

  • Colour

    Black Stainless Steel

  • Dispenser Type

    Minimal Dispenser

  • Energy Consumption

    755 kWh/year

  • ENERGY STAR® Certification

    Yes

  • Free Standing

    Yes

Reviews

36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™

4.5

Recommended by 92% of customers.

Write a review
5 stars 74%
4 stars 19%
3 stars 3%
2 stars 1%
1 stars 5%
Features 4.7
Performance 4.6
Design 4.6
Value 4.4
AI review summary
  • The refrigerator offers impressive features, including a large display, remote content viewing, and helpful apps and connectivity.
  • Customers highlight its spacious storage, quiet ice maker, and family-friendly features.
  • However, some users have experienced issues with the water dispenser, WiFi connectivity, and software features.
  • While the majority are highly satisfied, a few feel the premium price may not be fully justified.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Filters

Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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320 Reviews

Grandma Cristy
5 (9,999)

2020-12-06

Chillicothe Ohio

5 (9,999)
I love the added features to easily organize my cooking ingredients. As someone who has cooked for over 50 years it’s nice to rearrange the shelves in a second from ingredients to the finished tray, cooking pot or tall dessert. Additionally as a Computer Engineer Technologist twenty five years ago with Windows 95 brand new myself and a small group of friends tried to design a refrigerator that work like the life hub. The times we not ready for us. There were no smart phones and the internet was still a novelty. Now with this refrigerator I can do more than we even imagine then and am looking forward to the adventure I get with my new appliances

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Thebbie
4 (9,999)

2020-09-07

Seminole, Fl

4 (9,999)
We have had our refrigerator for a few months. We love it but boy, it's going to take some time to learn how to use all of its features. We did get a few error messages about low voltage we need to have checked out. Also the computer screen froze up on us twice and was displaying two different times on the main screen. We had a technician come out but he didn't know how to operate the computer either. We had a repairman come for our stove and he was AMAZING. He kindly gave me a little tutorial and it was much appreciated. Overall it is amazing and I am sure once we learn all of its features we will love it even more!

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Jake
4 (9,999)

2022-04-22

4 (9,999)
have just had the fridge for a few weeks. we are very pleased with it. the features on the fridge work well. the icemaker has worked flawlessly so far. the fridge cools efficiently, so far. perhaps the shelf arrangements could have been more flexible. the fingerprint resistant front door surfaces look nice, but the textured side surfaces might have been more effective on the front doors as well. the family hub seems to be a very unique and useful addition. helps keep from cluttering up the face of the refrigerator with hangings all over. overall, we are pleased with it so far and have no substantive complaints.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Rbkn
1 (9,999)

2021-08-22

1 (9,999)
Samsung fridge has design flaws. They leak. Under crisper. It's a known design flaw and apparently they are being sued. Had to fix this ourself as fridge was out of warranty.

Features

2 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-08-23

Operations

Hi there, thank you for sharing your thoughts with us. We're sorry to hear you're fridge wasn't functioning as it should. Feedback like yours helps us improve our products and services. We will be sure to share it with our teams so we can continually improve our products. Thanks again. M.L

Laterdi
5 (9,999)

2020-07-17

New York

5 (9,999)
We bought the fridge approximately a month ago as our old fridge was coming to the end of its life. The pros of the new fridge: incredibly spacious with no need to pile foods one on top of the other. The fridge is also very quiet (in comparison to my old LG). The technological features may seem unnecessary at first but they have also been a life savor. The fridge will notify you if one of the doors are open by making a soft noise until you close the door. The ice and water working incredibly well. The speakers on the fridge are absolutely fantastic. The freezer doesn’t over freeze your meats, vegetables, etc. My family has found no cons as of yet. It’s an incredible fridge worth its price.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
kcfyre35
5 (9,999)

2020-10-09

KCMO

5 (9,999)
[This review was collected as part of a promotion.] I recently purchased this refrigerator. I love it. It is spacious. The middle drawer really comes in handy, for meats/cheeses and a few vegetables. The freezer is quite spacious, for a single guy. I have a lot of frozen veggies and meats. Not a ton on room for boxed frozen items. Then, there is the Family Hub. It is amazing I have owned this model for a few months, and still have yet to figure out all of its options. I play around with it almost daily. The things the Hub can do are amazing. The expiring soon food item is one of my favorite things. I highly recommend this item .

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LSHI
5 (9,999)

2020-07-19

5 (9,999)
[This review was collected as part of a promotion.] it’s a beautiful refrigerator and all of the features of the family hub is great. i’ve personalized the home screen with pictures that are meaningful to my family so we all see it when we walk into the kitchen. it’s easy for my husband and i to share our joint calendar of appointments, we can stream the news from our samsung tv to the refrigerator while we cook, i can listen to spotify streaming from my iphone or android and i can create a shopping list of needs that i can access from my phone. so many features, they are all great and can meet any family’s needs well.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
SaltTeam
5 (9,999)

2020-03-26

McDonough, Georgia

5 (9,999)
[This review was collected as part of a promotion.] My husband purchased the Samsung 2 French Doors with flex zone refrigerator for me as a surprise. I'm truly happy with our purchase. The features are amazing. I'm able to save my grocery list and email it. Make inspirational notes for my family daily. I'm able to listen to music, watch cooking videos and even respond to the doorbell through the Ring app installed on my refrigerator! Another great feature that sold me was the ease of sending photos of my family. I sent them right to the refrigerator screen! It has a many more features that are compatible with my Samsung device. Lastly, being able to view what's inside the refrigerator via the Samsung Family Hub app or with the touch of the app on the screen itself

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
dkbrig
4 (9,999)

2020-08-27

Pocatello, ID

4 (9,999)
[This review was collected as part of a promotion.] With so many features on this refrigerator, it's tough to utilize them all. However, it doesn't take long to settle into favorite features and settings. We use the spotify app all the time and the family board is fun as well. My reason for a good rating over an excellent rating is due to a very high pitched squeal when the compressor is running. I'm pretty sure the neighbors dog tries to run away every time this happens. For those who may be hard of hearing, not a problem, but I can't describe the pain this is causing me. I'm in the process of having it repaired or replaced. Aside from the noise, we love this refrigerator. It is super modern and looks amazing in our small kitchen. It also has performed perfectly!

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Yvonne
4 (9,999)

2021-12-26

Lexington KY

4 (9,999)
i looked at a lot of refrigerators. my husband talked me into getting the one with the hub. at first i wasn't sure if i wanted to spend the extra money for that option. in the end it saved me from having to buy a separate device. it is nice that i can talk to the hub to set timers and add things to the grocery list. of course i haven't messed with it enough to get it to sync with my phone. i do have 1 dislike. i cannot put a gallon of milk in the door. i am very disappointed with this. the ice maker seems to be frosty all the time. not sure why this is.

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Scooter
2 (9,999)

2024-01-26

Michigan

2 (9,999)
I have had this refrigerator for a couple years and the ice maker gets warm due to being in the refrigerator and causes the cubes to become melted together. My other issue is that the formed drip pan under the ice and water dispenser in the door is way to shallow and overflows onto the floor when ice chips fall from the ice maker after filling a glass. I would not spend the money to purchase another one of these refrigerator's certainly not worth the dollars spent! I see no remedies online for the shallow drip pan in the door so I will make my own!

Features

1 (9,999)

Performance

3 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-01-29

SEA Care

Hi there, The ice maker is one of the commonly used features of the refrigerator. Let's get the information you need to ensure the refrigerator operates smoothly. The link below will guide you in ensuring the ice maker is cooling properly by selecting the scenario that best fits your situation and checking the hyperlinks or video. Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146789729) to help our team pull up your information when you message us. Have a great day, -Ernest-

Kuanpuga
4 (9,999)

2020-03-26

4 (9,999)
[This review was collected as part of a promotion.] This fridge is really nice, great size, great drawers, reasonably quiet (excepting the icemaker), reasonable on energy usage, and effective with space. The only drawback I'm aware of is the icemaker is makes a load rattling sound when dispensing, and it can take a fair amount of time to get a full tray of ice or get a glass full from the dispenser. I found online that this is an issue with a fan in the back getting frozen and that defrosting it fixes it. Overall it's a great fridge unless you have a large family that really goes through ice

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DWynne
4 (9,999)

2020-08-05

MO

4 (9,999)
[This review was collected as part of a promotion.] I love the capacity of my Samsung French Door Refrigerator. It hold a lot of food, the refrigerator is plenty cold enough unlike my previous fridge that froze food in the back. The third drawer is perfect for our sodas and other drinks and I love the flexibility of the divider. The bottom freezer is perfect with 2 drawers for a large volume of food, I only wish we could have afforded this when our kids were little. The only problem that we have had is that we can’t get more than 10 mps internet where we live, the wifi on the refrigerator sucks the bandwidth and we can’t have it on and stream anything. Other than that I love the black stainless steel that shows very little to no finger prints. The ice maker and water dispenser both work excellent.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Alis
1 (9,999)

2020-09-01

1 (9,999)
Bought this fridge earlier this summer and have had problems with it from the start. The right side door doesn't stay open which is a hassle for loading things in and out. Technician came out and told me it was a design flaw - the smart part of the smart fridge is too heavy for the door. The drawers all only open about halfway so very hard to get things out of the back. I have also been told this is a design flaw. The smart fridge itself has needed to be completely reset about 5 times already and still doesn't work properly. It's like having a first generation piece of equipment. Also, customer service is unhelpful and no one seems to know how the fridge is supposed to work. Overpriced. Buying this fridge is the biggest appliance mistake I have ever made.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
DShAZ
5 (9,999)

2022-01-18

Arizona

5 (9,999)
we got this fridge a few weeks ago and already got used to it, found all nice features and enjoy it every day. a 3 section division is very handy, keeping in mind, that the temperature can be set independently. 3 inner cameras coukd be little better, they don't cover the whole width, but i realize how hard would be to implement this feature and it is very impressive! i can see the content of this fridge while being away from home. having the famiky hub recognize the products inside and find what to cook, using these products, exceeds expectations. of course, the image recognition fails in some rare cases, but nothing is perfect. ability to use voice to work with the hub makes it even more convenient. weather, receipts, videos, music, dishwasher and range status...

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Oli Bagoli
5 (9,999)

2020-08-27

Houston, TX

5 (9,999)
[This review was collected as part of a promotion.] I bought this last April and It is doing a great job for all us. The Family hub is a great feature, which let us listen to music from our cell phones and radio stations. It works with all streaming services. Best of all it works flawlessly with my Ring bell and we can see who is on our front door. It has excellent recopies, suggestions what to cook and maintain our shopping list. As a family we can communicated through message board. The Family Hub has tons of features. The speaker output is very nice and we love it,

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Eloi
1 (9,999)

2021-10-26

1 (9,999)
Find a different fridge if you are looking for a great fridge, I don't recommend you get this. after a year the hub will be updated and the functions you were using will no longer work. the part that is most annoying is just cleaning the glass shelf on top of the vegetable crisper. when it gets dirty, it's difficult to first detach the shelf from the fridge, and even more difficult to separate the glass from the shelf. i mean whoever designed this did not make it easy for consumers because it's so poorly designed.

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-11-02

samsungcare

We definitely appreciate you bringing this to our attention. I know it must be difficult to remove the display glass, but we're happy you took the time to share your experience with us. We certainly will use this information to help us in our everlasting efforts to improve the overall customer experience. ^Pat

Response from Samsung:
2021-10-27

Samsung Care

Thank you for sharing these concerns with us. I realize how much of an inconvenience this must have been for you. However, this feedback will help us improve on our products and will forward this information back to our product specialist. ^Pat

Dede88
5 (9,999)

2020-08-03

Saint John, FL

5 (9,999)
[This review was collected as part of a promotion.] We bought this for our new home and we are inlove with it. It not only holds a great quality and look, and apart from the awesome features of the fridge itself, but the volume is loud if you turn it all the way up, I can view inside my fridge from my phone at any time or the screen, watch and talk to anyone without having to hold my Phone. It has sooo many more awesome features that the list keeps going on. Best part, I can enjoy any music from my fridge. And it works like “hey Siri” but Samsung version “hey Bixby”

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
someguy
1 (9,999)

2022-07-15

idaho

1 (9,999)
honestly the exploding note 7 was better then this experience. this fridge has constant issues. between it shutting off the fridge randomly, not allowing you to change basic functions like screen awake settings, and constantly needing some kind of support ticket this thing is honestly way too expensive for what it is. i feel like if i bought a normal fridge and taped a ipad on it, it would be a better smart fridge. the actual fridge is the only nice part of this, and even then the ice maker doesn't work.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-07-28

Samsung Care

Hi There, We apologize for your experience with the 28 cu. ft. 4-Door French Door Refrigerator with 21.5" Touch Screen Family Hub™ in Black Stainless Steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm. You can get your refrigerator back to working by checking a few things around your home, like the circuit breaker. The refrigerator has no power https://www.samsung.com/us/support/troubleshooting/TSG01109708/ The accessibility settings on your Family Hub will allow everyone in your home to easily access the hub’s recipes, apps, and photos. The screen reader feature will read the screen for you if you’re multitasking in the kitchen, and the grayscale and negative color options will help you see the screen clearly if your eyes are sensitive. You can also enable the accessible screen feature to lower the screen to an easier-to-reach position. Adjust accessibility settings on Family Hub https://www.samsung.com/us/support/answer/ANS00063082/ I highly recommend visiting this link for the reference guide: Discover the new features on Family Hub 7.0 https://www.samsung.com/us/support/answer/ANS00088922/ Update the software on your Samsung Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS00086663/ A few factors can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame. When the ice maker makes small, cloudy, or clumped ice, it could be something as simple as a dirty water filter, low water pressure, or high mineral deposits in your water. In the event of a frozen ice bucket, some troubleshooting may be needed, and service may be required. The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ In case of repairs will be needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28R7551SG/AA One (1) year parts and labor Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: INSERTGCID Have a great day. ^Charles

MrsH
5 (9,999)

2020-03-27

Atlanta, GA

5 (9,999)
[This review was collected as part of a promotion.] I am so in love with my Samsung Family Hub Fridge. Every morning start off with coffee and my morning brief from Bixby. Love the edit whiteboard for notes and family pics. The daily recipes are life savers when you don't what to cook. playing my favorite playlist on Pandora never gets old when I am cooking or have dinner with my husband. And of course, there is the ability to sink my phone with the fridge which is definitely an awesome feature when you can't necessarily locate your phone right away.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
elfman36
5 (9,999)

2020-09-01

Palm Harbor, FL

5 (9,999)
[This review was collected as part of a promotion.] We've had this refrigerator for about 2 months and love it; lots of room inside with two additional sections below for deli meats/cheese that is more helpful than we originally expected and a nice large freezer area at the bottom. Although the Touch Screen isn't all that necessary, it is truly a 'Wow Factor' whenever we have someone over and they happen to see a video playing on the face of the fridge. So far it has been everything we could've wanted from both a design aspect and quality of build.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Rena
3 (9,999)

2020-08-03

Silver Spring

3 (9,999)
[This review was collected as part of a promotion.] Love the size and the touch screen is a big hit with our family. The refrigerator has great storage but the big issue is cleaning drawers and shelves. Shelves do not easily come off at least I haven't figured out how to take them off for cleaning. Also the produce drawers have gaps where liquids and small pieces of food can get stuck. No way to clean in between these crevices. The doors are not made to come apart so any food or liquid that spills into these areas is stuck there. Very bad feature.

Features

3 (9,999)

Performance

5 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-09-30

Samsung Care

I understand removing the glass for the unit can be difficult. If you take a look at the link below, it should go over the direction on how to remove the glass from the sleeves. ^Pat https://www.samsung.com/us/support/answer/ANS00063107/

Ashleigh73506
Incentivised review Rewarded for feedback, but gave honest & objective review.
5 (9,999)

2024-06-13

5 (9,999)
I love this fridge so much! It holds so much food, and the deli tray is so convenient to see all the meats and cheese so they don’t go bad. The ice maker is quiet , and I love that you can also lock the water dispenser so the kids don’t play with the water when it’s not needed. The screen display is awesome, I love that I can see inside the fridge without opening the doors! I also can write my groceries list, and so many more apps to use. My kids love to color with the draw app on the fridge too.
MikeC
4 (9,999)

2020-04-20

Langhorne, PA

4 (9,999)
[This review was collected as part of a promotion.] We bought this frisge a couple of mnths back to replace a fridge that was - gulp - 25 years old. As you could imagine, our electrical costs went way down. Additionally, we have so much more room and we feel so much more orgainzed and informed about what;s "in" the frissge. what we did expect was the pure entertainment value - from a refridgerator - we would get. My kids are always playing with the picture screen (sharing photos, drawing pics, leaving funny messages, etc.). I usually pay some soft music from my Spotify account when I am alone and my wife uses it to plan meals and look up receipes. I guess my only rel ccomplaint is that we can't see what's in the doors from the internal cameras. That would be a nice added fature in future versions of this unit (and why my review isn't 5 stars).

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Reesie
5 (9,999)

2020-08-27

Houston.Tx

5 (9,999)
[This review was collected as part of a promotion.] I dont even know where to start! This is probably one of my best purchases for my new home! I absolutely love how i can connect my phone, connect to various streaming platforms, look in my fridge while at the grocery store. I can even use it to play music when i have company! It has plenty of room for a small family with the adjustable shelves and i use my flex area for beer!!! Its awesome! The only thing i would change is I wish i could make the ice maker have an accelerator feature.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
HappyCamper369
5 (9,999)

2020-08-30

Santa Cruz California

5 (9,999)
[This review was collected as part of a promotion.] I bought my fridge a couple months ago and I love it! I’m able to see recipes, hear music and conduct Internet searches. there is less room than my last refrigerator but it helps me keep less in it. I can also see what I have in the fridge from my mobile phone or get pictures from family members sent directly to the fridge. I’m sure there’s other features that I haven’t discovered yet, can’t wait to find out what they are. P.S. I will be checking out other Samsung products.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Albes Anthony
5 (9,999)

2023-01-12

ROSEVILLE MI

5 (9,999)
[This review was collected as part of a promotion.] I have had this over a year now and it has taken some minor dings from my 2 year old so there is very minor dents but that is expected with a crazy child like mine lol ....it's never gave me a problem with anything makes ice never freezes like you hear about on other devices ice box works great and love the drawer settings to change Temps...what I don't like is that I thought I would use the display more than do but it's a great condo piece and the kids love drawing on it

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
jbsjordan23
4 (9,999)

2020-08-27

4 (9,999)
[This review was collected as part of a promotion.] Have been enjoying the fridge for almost a month and everything works pretty well. Bixby has extremely limited features as expected and makes me wish I could have my own assistant choice not being stuck with bixby that has been one of samsungs major failures. It is great to use music in the kitchen with the included speaker and Spotify app. The inventory app leaves a lot to be desired since there is not many customizations. Camera is good but limited, best use I see for it is to check if you need to buy milk or something like that while on the road. The ice maker storage is tiny. If you have visitors you will definitely run out. I actually consume a lot of ice during the day and sometimes I run out with just 2 people in the house. I think the ice is my biggest drawback. Other than that I am enjoying the new fridge.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Anonymous
1 (9,999)

2020-12-17

California

1 (9,999)
horrible refrigerator have had it for about 5-6 weeks and mold is being formed everywhere, and samsung does not care, technicians from samsung had said the feidge needs to be replaced and samsung said “ no its an external issue” and now must make a request to the department of health and jump through hoops to get a replacement when samsung always makes these over priced refrigerators, just to break after a few weeks, better to go with kenmore or lg at this point!

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-12-18

Samsung Care

Anyone would be frustrated if they had to deal with mold in their unit. Your feedback is crucial to better our products, so thank you for that. I came across some helpful tips on getting rid of your issue. ^Pat https://www.samsung.com/au/support/home-appliances/tips-on-cleaning-your-refrigerator/

Anonymous
5 (9,999)

2020-03-26

Coatesville PA

5 (9,999)
[This review was collected as part of a promotion.] We got the black stainless steel version French door refrigerator and absolutely love it Its spacious with plenty of room. Has temp zones to adjust temps for different zones. Plenty of space for freezer items too with 2 pull out drawers . This is a deep fridge and fits perfectly in our kitchen . The black is not too dark either. Its more of a off gray if I must say and I love it. We got all matching appliances from Samsung too . Another cool feature is using the application on your phone to view what is inside of the fridge if you are at the store and away from the fridge .I can play the Football game ( when playing of course) on the fridge while my Wife is in the living room watching it too. There are so many cool features too. I can open my security cameras on the fridge screen as well. Too much to list as the list goes on.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
jkrarup
5 (9,999)

2020-08-28

Pembroke Pines, Fl

5 (9,999)
[This review was collected as part of a promotion.] My wife thought at first she would not like the layout of the freezer and refrigerator as much as she does. Our previous one was a side by side fridge and freezer. This layout is much better with foldup and slide-under shelves and a third middle drawer that is also a fridge area with separate temp controls. The display has been very useful with photos and the kids work schedules. The speakers are great, my wife and daughter like working in the kitchen listening to music. I get notifications on my phone if the fridge or freezer is left open. I can also look into the fridge, adjust settings, and add to the tablet display. Once in a while the tablet will freeze (not literally) but resetting it is as easy as flipping a switch on the door. I do wish there was a way for events to appear on the main screen, perhaps in the next upgrade.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
STEPHANIE
5 (9,999)

2020-07-01

5 (9,999)
[This review was collected as part of a promotion.] love this fridge. i love being able to find recipes on it and it voices them while you are cooking !!! and being able to play music on it while entertaining family , and the speaker is very loud . a d the door alarm that let's me know when it is left open is awesome because my kids always leave the door open. and when i'm at the grocery store the ability to look inside the fridge while i'm away is great too especially when i'm grocery shopping.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mabo
5 (9,999)

2026-06-30

5 (9,999)
This 36” 4-door Samsung fridge is easily the best refrigerator we’ve owned. It looks beautiful in the kitchen, has massive storage capacity, and the 4-door setup makes organization incredibly easy. Cooling is completely consistent throughout. The only downside is the cost of the water filters about 50 Cad. They are incredibly pricey to replace every few months. If you don't mind the ongoing filter expense, the fridge itself is absolutely worth it.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Melissa P
4 (9,999)

2020-03-29

Blountstown fl

4 (9,999)
[This review was collected as part of a promotion.] I bought this a few months ago when we upgraded my entire kitchen. We love it. The middle cooling/freezer section is super nice for kid stuff in our case. It has all sort of apps that are compatible to keep the kids and even my guest entertained. The only thing I have to fuss about is the way it's set up a gallon jug will not fit. Moving the shelves can be done but then theres no room on the other shelf. Overall we love this fridge!

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
MamaClan
5 (9,999)

2026-02-02

Lillington, North Carolina

5 (9,999)
[This review was collected as part of a promotion.] I bought the refrigerator and unfortunately had a house fire so the refrigerator sat in storage for five years. When I was finally able to install the refrigerator in my remodeled house, everything worked perfect except for one thing. The solenoid for the through the door, water, and ice was clogged and I had to buy the whole set up instead of just a solenoid. I’m hoping when this gets installed everything will work perfect

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
El Oso
5 (9,999)

2020-09-02

Dallas,Tx

5 (9,999)
[This review was collected as part of a promotion.] I bought this product about 2 months ago and it’s an amazing fridge! It help my family and i with the groceries. When we can’t remember what we’re missing we just simply look at the app. When my family and I are cooking all together I can put music and enjoy spending time with my family. Although the handles are wobbly it works great. It’s a family friendly fridge! I don’t regret getting this fridge. Worth every penny!!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Pankaj
5 (9,999)

2020-04-13

New jersey

5 (9,999)
[This review was collected as part of a promotion.] I got this around thanksgiving time and very good deal. For our family this seems to be perfect size with lot of space. Additional feature is the hub which we use while in the kitchen. For my new born it’s an entertainment while we are cooking. Track the foods, keep a note out reminders are some feature extensively used. I would suggest to buy as this seems to be next gen and no other brands has the similar model.

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Born2design
2 (9,999)

2021-09-18

2 (9,999)
I am saddened to read so many similar stories regarding water under the crisper… Again this morning found ice inside twin cooling system and a half inch of water pooled underneath deli drawer. Samsung assistant did not seem very helpful, put on hold multiple times only to be given a toll free number for repair tech no where close to where I live. Samsung should stick to making televisions and cell phones …

Features

5 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2021-09-20

Operations

Hi Born2design, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Yogo7
4 (9,999)

2020-08-26

Dallas

4 (9,999)
[This review was collected as part of a promotion.] This refrigerator was loaded with so many neat features. I still don’t know all it can do. My dad bought it not knowing how high tech it was. He said it needed a label saying “ the smart fridge should be for smart people.” They are over 80 and had to call me to help with setting it up. Lol! My mom said just a plain fridge was all they needed but they really enjoy all the pictures I loaded on for them.

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
kenozues
5 (9,999)

2020-08-03

Slidell, LA

5 (9,999)
[This review was collected as part of a promotion.] The kids like that they can draw things on the screen and play music from the fridge. My husband and I love that we leave notes and/or reminders on the screen. We can also connect our phones calendars to the fridge for upcoming events. Most importantly the fridge has cameras inside so you can get an idea of what you're out of if your at the store and you can't quite remember what it was you needed.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
fishndego14
5 (9,999)

2020-08-28

central Texas

5 (9,999)
[This review was collected as part of a promotion.] we purchased the Samsung family hub refrigerator with French doors, 1 drawer and freezer. We love how it keeps us all connected, I can listen to the news as I get my coffee, answer our ring doorbell from the kitchen, create my shopping lists, look inside the fridge, set expiration dates, look up recipes, play music and leave notes for family members. It saves me time, and makes life easier.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
KidsFridge
5 (9,999)

2020-08-07

Texas

5 (9,999)
[This review was collected as part of a promotion.] had it a week now, tons of features we haven't tapped in to. The Family Hub they call it. It means the older generation has to have the kids teach us how to use all the cool functions. I can see what's there without opening, add it to food list and it tells you the expiration, lots of shelf space, extra drawer to choose cold setting, plays music, holds pictures....just outstanding.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
marie1592
5 (9,999)

2020-08-04

Houston, TX

5 (9,999)
[This review was collected as part of a promotion.] Bout this a couple months and loved it from day one. For years we’d used a hand-me-down fridge when we moved into our place. An upgrade was long overdue. This Samsung is the coolest fridge. Loaded with all kinds of cool things. From the whiteboard for messaging, to the camera to see inside and having it all available on my phone I the Hub app. I absolutely LOVE everything about it.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
LAKingsFan
5 (9,999)

2020-08-24

Porter Ranch, CA

5 (9,999)
We’ve had this beauty for about a month, and it continues to amaze us. The Family Hub features are very helpful, from the calendar function to the meal planner. The ability to enter items on a shopping list right on the fridge itself allows my son to add it while he still remembers. Although a bit pricey, I would definitely recommend this refrigerator to anyone looking to upgrade.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Coty
5 (9,999)

2020-08-27

Pembroke Pines, Fl

5 (9,999)
[This review was collected as part of a promotion.] I waited months for my beautiful refrigerator. I’m so in love with it as it’s the most amazing, so much space, so many features, no fingerprints, and I can even fit a pitcher at the dispenser area! I would purchase another one if I had two kitchens in my house. I just absolutely love it!! I can see my home security cameras, listen to music, oh my just so many things. I’m in love

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Leeandco
5 (9,999)

2020-04-14

Lebanon pa

5 (9,999)
[This review was collected as part of a promotion.] We bought this refrigerator a few months ago. We love it! It’s Beautiful and I love that it’s different than plain stainless. We did scratch it a little but when moving it to replace our floors, but haven’t had any issues with scratches since and we have 2 toddlers. The touch screen is great too! You can talk to it and have it make a shopping list, ask for the weather, etc

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Chefmommy
5 (9,999)

2020-08-04

Houston, tx

5 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator 2months ago and I am still in awe. Not only does it keep all of my food at the right temperature but I never have to write a shopping list. I just peek inside from the hub and know exactly what I need. My 2 year old loves watching videos and listening to music while I’m cooking. I even had the cable guy ask me to show him the cool features.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
FamMan
5 (9,999)

2020-08-27

Virginia

5 (9,999)
[This review was collected as part of a promotion.] I'm very happy with this refrigerator. It's well designed and has plenty of space. The smart features are great and allow me to see into the refrigerator while shopping and watch recipe videos while cooking. Lots and lots of features with this refrigerator and I hight recommend if looking for a fridge that will give you everything you need and everything you want.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Fridge33
5 (9,999)

2020-09-03

Bonney Lake, WA

5 (9,999)
[This review was collected as part of a promotion.] We just bought a new house and have all white cabinets and countertops. We wanted a fridge with nice contrast so we went with the black chrome. It looks great! Very sleek design and the oversized screen is a nice addition. We paired our Ring to it which is a great feature, we can be standing in the kitchen and see who is at the door just looking at the fridge.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Emile
4 (9,999)

2023-10-17

Hopewell JCT, NY

4 (9,999)
[This review was collected as part of a promotion.] The fridge is very functional and versatile. I like the freezer drawer at the bottom. The only drawback is that the bottom glass shelf in the main compartment cannot be removed to be washed. Right now, I have a nasty mark under the glass from an earlier spillage. I hate that I can't remove that shelf to clean it but have to see it every time I open the fridge. :(

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Yelli01
4 (9,999)

2020-10-16

Maryland

4 (9,999)
i purchased the black stainless steel version. i love everything about the fridge; the space, the technology etc. i don't like the fact that i purchased the whole kitchen suite of appliance and they don't all match. the other appliances are all black stainless steel, but they are matte. the fridge is shiny and it stands out. i am a little disappointed. :(

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

5 (9,999)
Arag
4 (9,999)

2020-08-31

California

4 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator about two months ago and may family and I love it! I love how spacious and bright the light it. The only reason why I gave it four stars not five is because I wish the inside was just a bit longer in height as it is in depth. I can’t fit a milk gallon upright I have to lay it flat but aside from that I love everything else about it.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Bill
5 (9,999)

2020-09-02

San Marcos California

5 (9,999)
I bought this About two months ago I have never been more pleased with the refrigerator in my life this refrigerator is the Family Hub with morning news weather stock reports about anything you could think of it as an option for I love to post my family pictures on the door on the beautiful 21 inch screen.Samsung is the refrigerator with Smart Link is great

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
cmromn
4 (9,999)

2020-10-27

Michigan

4 (9,999)
I bought this a couple weeks ago, so far its relatively good. The family hub seems to have potential. I think some improvement on the camera item recognition still needs to be worked out. Some of the shelves in the door could be a little deeper to accommodate more variety of items. Overall it's a nice fridge. Especially like the slide out flex drawer

Features

4 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

4 (9,999)
G Taylor
1 (9,999)

2022-09-03

1 (9,999)
we purchased this refrigerator 3 years ago and for the first year, we didnt have any problems. as soon as the warrranty expired, its been nothing but problems. the touchscreen rarely works and the ice maker constantly needs defrosting (which you can only do buy using the touchscreen). save yourself the headache and avoid buying a samsung fridge.

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-09-05

SEA Care

Hi G Taylor. Thank you for your review. We apologize for the inconvenience about the performance of your refrigerator, which was less than ideal. We are here to help. Here is a link to "Ice Maker is not working," and scroll to "Ice Bucket is Stuck or has a Block of Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-bucket-is-stuck-or-has-a-block-of-ice. I also shared the link about "Test or Reset your Samsung Ice Maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/. You may also refer to this video about "How to Maintain the Ice Maker in your Samsung Refrigerator": https://www.youtube.com/watch?v=EsbHtpc1ak4. I am also adding this link about "How to Reset your Samsung Refrigerator" select "Reset your Refrigerator" and choose "Reset your Family Hub Screen": https://www.samsung.com/us/support/answer/ANS00087902/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144880608) when you message us to help our team pull up your information. Have a great day. Melardo

Blasiangirl82
5 (9,999)

2020-08-28

Maryland

5 (9,999)
[This review was collected as part of a promotion.] Wanted this fridge ever since it came out, finally got it as xmas present and I couldn't be happier! Love using the smaller pull out drawer for drinks and the freezer has plenty of room. The ability to look inside the fridge via the app while I'm at the store keeps me from making several trips because I missed something! Definitely recommend!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Lacey
5 (9,999)

2021-10-29

Gilbert, Arizona

5 (9,999)
we are a bit in love with our new refrigerator. love the recipe recommendations based on available items, love the space, love the notifications when items are about to expire, love peeking in to check what i need from my phone when i grocery shop, and love having the family calendar/pictures on the screen. hoping the love affair lasts.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-11-24

Samsungcare

I'm happy to hear how much you are enjoying your Family Hub. ^Pat

Response from Samsung:
2021-10-29

Samsung Care

Thank you for sharing this review with us. We're happy you love the Family Hub. ^Pat

Syreeta
4 (9,999)

2020-10-22

East Stroudsburg, PA

4 (9,999)
I absolutely love the refrigerator. The space inside is well worth it. The apps are endless, the ease of use is great. Only 2 complaints which makes me give a 4 and not 5. 1- the ice maker is very slow to produce cubes. 2- the speakers are staticy if the volume is too high for the music. But overall the refrigerator itself is amazing.

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
DanKrisKot
1 (9,999)

2025-05-26

Bradenton, FL

1 (9,999)
The ice maker keeps breaking - had it fixed under regular warranty only to have it break again. We had purchased the extended warranty but can't get any companies to come out to fix it because no one wants to touch this refrigerator, so we're stuck with an expensive broken fridge after just over 2 years. Will not buy Samsung again.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-05-29

Samsung Care

Hello, We understand how it feels to deal with an ice maker that keeps breaking. You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the repair. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Mimi8
4 (9,999)

2020-08-27

Austin texas

4 (9,999)
[This review was collected as part of a promotion.] We have had this unit for a month and really like it. The price was a bit more than I wanted to spend but my hubby is a gadget guy and loves all the features. My daughter loves to be able to look in the fridge from the grocery store and not have to call me to see what we need. Overall a great product and I would buy it again.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Btsofjoy
3 (9,999)

2020-09-02

California

3 (9,999)
I bought this at end of June and didn’t get it until the end of July. Unfortunately a big reason I bought the family hub was for the idea of having the ring doorbell connected so I can see the door when I am in the kitchen. Still can’t get some of the apps working because it says I don’t have the right browser. Frustrating.

Features

2 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2020-09-03

Samsung Care

I can see why this would be frustrating. Luckily, we have a department that specialize in these kinds of concerns. Try contacting our Smart Things department for further assistance. Thank you! ^Pat SmartThings- (866)8132-404

Luv2shop
5 (9,999)

2020-08-28

5 (9,999)
[This review was collected as part of a promotion.] I bought my fridge a few months ago and it is great. I love the hub and how it connects the family. We all have our own avatar and can sink their calendars, it let's me see what's in the fridge so I don't get the same stuff. The speaker is fabulous and it comes out so crisp. The fridge is a great addition to any household

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
FD3S
5 (9,999)

2023-06-20

5 (9,999)
I bought this a year ago, and been using it without any problem. The Family Hub works fine, connects fine, ice maker so far so good, no problem, not like some reviews said not working after 3 months or so. Love the family hub so much that can customize and add photos on the screen, and the Ring security camera function.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
RobandAna
5 (9,999)

2020-04-13

Aston, PA

5 (9,999)
[This review was collected as part of a promotion.] We have had it for about 5 months and so far we love it. The ice and water dispenser is used often and has held up great. The freezer is roomy and has allowed us to divide meats from veggies and ice cream and other treats. Only complaint is there isn't enough storage in the frig for large soda, gallon milk jugs, etc.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Grannigirl
5 (9,999)

2020-08-27

Converse, Texas

5 (9,999)
[This review was collected as part of a promotion.] It was not my first choice because I didn't know it existed but when I walked past my Samsung baby, it became the only one I wanted. The large screen on the front. The interactive way to use and communicate with it to get everything I want and need right when I touch or ask. Love it. Jump back and kiss myself twice!

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Ben Vondra
5 (9,999)

2020-04-14

Verona, Wi.

5 (9,999)
[This review was collected as part of a promotion.] We added the Family Hub to our home 6 months ago, and have never had an exciting appliance until now!, it has enough space for what we need, makes more than enough ice,and the Bixby add is just an awesome addition! Great thinking Samsung! We love Bixby, and the Family Hub Refrigerator in our home!!:)

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
CWG44
5 (9,999)

2020-08-03

New Braunfesl, TX

5 (9,999)
[This review was collected as part of a promotion.] Bought this in June 2020 and was a bit skeptical at first, however, after having it for 2 months now.....Hand's down best fridge I have ever owned. Great features, easy use, amazing cu. ft. space and is just down right amazing to look at and is the conversation started when friends and family visit.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
HectickPlayzz
5 (9,999)

2020-08-28

Concord, CA

5 (9,999)
[This review was collected as part of a promotion.] I always wanted a electronic display. The ice maker gives crushed and cubed ice so it is multipurpose! The water is always nice and cold and never makes a mess or drips. The family hib thing is great to care for my fridge and change the temp. Of it from my couch! Even better that I can see inside.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kona
3 (9,999)

2022-01-17

3 (9,999)
I bought this fridge almost 2 years ago and like it very much except the water dispenser. I had a problem from the beginning and technician came twice replace everything also the door. Everything was working fine ad just about 4 months ago the same problem the water is dripping from the dispenser.

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2022-01-17

Operations

Hi Kona, thank you for sharing your concern with us. Would you be able to share some more details with us so we can help? Give us a call at 1-800-SAMSUNG or use the live chat on our website (www.samsung.com/ca/support) 

Clayboy
5 (9,999)

2020-03-26

Corpus Christi, TX

5 (9,999)
[This review was collected as part of a promotion.] The first day I got this Samsung I spent all day playing with the the extra features. It intergarates well in my home with all my other Samsung products. It's super quite and easy to maintain. I would certainly recoommed this refridgerator to anyone even if you don't have other Samsung products!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Etho14
5 (9,999)

2020-03-27

5 (9,999)
[This review was collected as part of a promotion.] We've had our new Samsung Family Hub refrigerator for a couple months now and so far it is working great. It does exactly what it is supposed to do as far as keeping food cold/frozen, and the Family Hub features are awesome...there is a huge WOW factor with this appliance. I was a bit skeptical after reading some reviews about the water/ice dispenser, but so far mine is working great. Look up a picture of this specific model refrigerator (RF28R7551SG/AA) and look at what the water/ice dispenser looks like...I was told that this is the newer model water/ice dispenser and many of the problems people were complaining about were resolved with this type of dispenser. I can't be certain if that is true or not, but so far it is working without issue for me. The black stainless steel is also great looking and it's fingerprint resistance works pretty well too...it's not fingerprint proof but its does a way better job of keeping fingerprints away than any other stainless steel appliance I have owned.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
DL Jackson
5 (9,999)

2020-08-03

Louisiana

5 (9,999)
[This review was collected as part of a promotion.] I bought this refrigerator about 8 months ago and still love it. So far, no issues at all. The screen is a major plus. My children love to listen to music and watch YouTube while in the kitchen. Another plus is the twin cooling system and the middle drawer that is used for my children juices.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Etho14
5 (9,999)

2020-03-26

5 (9,999)
[This review was collected as part of a promotion.] We've had our new Samsung Family Hub refrigerator for a couple months now and so far it is working great. It does exactly what it is supposed to do as far as keeping food cold/frozen, and the Family Hub features are awesome...there is a huge WOW factor with this appliance. I was a bit skeptical after reading some reviews about the water/ice dispenser, but so far mine is working great. Look up a picture of this specific model refrigerator (RF28R7551SG/AA) and look at what the water/ice dispenser looks like...I was told that this is the newer model water/ice dispenser and many of the problems people were complaining about were resolved with this type of dispenser. I can't be certain if that is true or not, but so far it is working without issue for me. The black stainless steel is also great looking and it's fingerprint resistance works pretty well too...it's not fingerprint proof but its does a way better job of keeping fingerprints away than any other stainless steel appliance I have owned.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
donna
3 (9,999)

2021-02-19

washington nh

3 (9,999)
i love the refrigerator but it has some issues with the bixby, the other day it repeated the morning update 5 times until i turned if off. and the door accidently rubbed up against our pantry the the black stainless come off in 3 spots, now i have to find touch up paint, very disappointing

Features

3 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-02-23

Samsung Care

Thank you for sharing your feedback with us. Your feedback is vital to enhancing Samsung's products. If there is anything we can do or if you have any questions on bixby; You can reach us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142996627

Amrankin5
4 (9,999)

2020-09-12

San Antonio, TX

4 (9,999)
I wasn’t sure I was going to like a refrigerator with a touch screen on it, but it’s wonderful!! I love the recipes, shopping lists and music/photo options. I don’t like the way the shelves are arranged inside the fridge. It makes it difficult/wastes space when storing gallon sized milk.

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Buckleznspurs
5 (9,999)

2020-08-04

Liberty hill, Tx

5 (9,999)
[This review was collected as part of a promotion.] we absolutely love our family hub refrigerator! It's easy to use, l8ve the grocery list, expiration date functions, adding personal messages and pictures, and the ability to answer our Ring from the frig, play music. See food and so much more. The culinary ap for recipes is amazing!!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Barb
4 (9,999)

2020-08-27

Bethalto, Illinois

4 (9,999)
[This review was collected as part of a promotion.] We bought this refrigerator 3 months ago and love most everything about it! The features it has are outstanding and it looks beautiful! Our only drawback is the ice maker. It’s small, slow and at times we have ran out of ice. Overall, though we’re very pleased with our refrigerator.

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Like it neat
4 (9,999)

2020-08-05

Sandy, Utah

4 (9,999)
[This review was collected as part of a promotion.] I have had my fridge 1 month and I love it. I like the flexibility an organizational options to fit larger items (pizza, milk etc. ) I wish some of the door compartments I wish I bixby came up a little more quickly (may be my internet). I need to do more with the family hub

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
GiGi
5 (9,999)

2020-03-24

St. Marys, Georgia

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator is an absolute delight to have in the kitchen. The freezer is exceptionally functional, and holds a huge amount of food. The touch screen is so very useful, and fun. This refrigerator is like a family member who is always in a great mood. We named ours R2D2.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Sakoss1970
5 (9,999)

2020-08-03

Houston

5 (9,999)
[This review was collected as part of a promotion.] I loveeeee my new Samsung Refrigerator! It is amazing! I love the set up and it’s easy to keep organized! It’s also fun to interact with the tablet feature on the fridge. I’m definitely into technology! It’s definitely right up my alley....I’m a foodie and a techie! A fechie!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mimitilisi
5 (9,999)

2020-09-16

Miami Fl

5 (9,999)
Best Refrigerator ever !!!!!!!...I love Samsung why ?....Because all their products go above and beyond expectations always. Excellent customer services ever if you need then....Refrigerator with table is the best choice I had made in my life a year ago . Thank you Samsung

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mgriff03
1 (9,999)

2022-07-11

Kentucky

1 (9,999)
purchased for samsung appliances in 2020, three out of four do not function properly. ice maker leaks, filter changed and water leaked from the fridge to flooring and subflooring and freezer and fridge temps are not consistent. would not purchase samsung appliances again.

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-07-13

Samsung Care

Hi Mgriff03, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator leaks and not cooling properly. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Cooling issues with the refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Water leaks in a refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.youtube.com/watch?v=vWp2bnE3uhQ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF28R7551SG/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144691873 Thank you for choosing Samsung. Have a great day. -Trisha-

YellowBirdie
5 (9,999)

2020-09-17

Portland, OR

5 (9,999)
I love that it doesn’t leave any prints, other than the touchscreen area. Love that I can adjust the temp of the Deli section separate from the rest of the fridge. The kids love the family hub. Display family pictures and notes on screen without messy paper and magnets.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
JRSANTISTA
5 (9,999)

2020-08-27

TAUNTON,MA

5 (9,999)
[This review was collected as part of a promotion.] I bought this about a month ago and this is a awesome refrigerator. The feature that I can check inside the fridge being in the market is awesome! Plus can be in the kitchen cooking and listen to YouTube the same time right there by me! Would definitely buy again!!!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
henrietta
5 (9,999)

2020-08-06

ellicott city, maryland

5 (9,999)
[This review was collected as part of a promotion.] i have had this fridge for a month and it is exceptional. gone are the days when i had to remember to write down every used item, if it needed to be replenished. With this fridge, i can virtually scan its inside from anywhere. it is truly a wonder of modern science.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Lkrantzjr
5 (9,999)

2020-08-27

Tennessee

5 (9,999)
[This review was collected as part of a promotion.] We have only this refrigerator for a couple of months but everyone in the house loves it. It has a lot of features that we are still discovering a lot that we use in our daily lives, I am very happy with my purchase as long as it doesn’t give problems down the road.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Mjsmmoore
4 (9,999)

2020-08-04

Redding Ca

4 (9,999)
[This review was collected as part of a promotion.] I bought the family have refrigerator from Samsung. I absolutely love it. It’s very roomy. Except for the doors. I feel like they could’ve done something different and designing it. I don’t like the water dispenser, Except for the fact that it dispenses cold water.

Features

4 (9,999)

Performance

4 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Christina
4 (9,999)

2020-08-27

Napa, Ca

4 (9,999)
[This review was collected as part of a promotion.] We love our refrigerator. We have never had a problem with it other then having to turn our screen off and on to re-start it. The kids love it too. Has a lot of space. We love the middle drawer. We keep all the kid snacks in that drawer. I would recommended it!!

Features

5 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Sammys mom
5 (9,999)

2020-08-07

Owasso ok.

5 (9,999)
[This review was collected as part of a promotion.] This fridge is awesome! I can check for milk & OJ while I’m at the store. I listen to music, look at recipes, put birthdays in the calendar,..shows me the weather, see pics of my family,..and keeps my lists organized. Lots of space and no fingerprints! Love it!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Sharondea
4 (9,999)

2020-08-27

New Jersey

4 (9,999)
[This review was collected as part of a promotion.] Really like it. Was concerned when we got a storm power hit & it had issues. Good thing we didn’t need service since that would have been over a week later. Still trying to learn all refrig does top door panels should be smaller. Couldn’t push all the way back

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Stirheimer
5 (9,999)

2020-04-13

Riverside,Ca

5 (9,999)
[This review was collected as part of a promotion.] We got This fridge thibking it might be too bring, but man we’re we wrong! The freezer has the right amount of space to store everything we need. The Spotify app is great while cooking in the kitchen. And there’s an app for recipes that’s user friendly as well

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Kiki
4 (9,999)

2020-08-03

4 (9,999)
[This review was collected as part of a promotion.] The freezer continues to get freezer burn. The smart view function only works when it wants to The ice Dispenser door sometimes gets stuck so ice will randomly fall out Over all I enjoy the flex zone to store dairy and meets Very spacious on the inside

Features

4 (9,999)

Performance

4 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Anonymous
5 (9,999)

2020-04-13

South Carolina

5 (9,999)
[This review was collected as part of a promotion.] We have two very active children. So having this large fridge and all it's capacity is a life saver! We fully enjoy the screen on it as we watch our family pictures go by. We also love to leave little notes and the kids doodles! We absolutely love our fridge!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
customer
1 (9,999)

2021-12-09

93004

1 (9,999)
could not fit the one gallon of milk anywhere! the water dispenser is dropping and takes space from inside, where that gallon of milk should be able to fit! maybe in south korea they do not have that gallon of milk, standardized! customer support is zero/ 0!

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-12-10

samsungcare

Thank you for sharing your feedback on ways we can improve out capacity storage for our French Door refrigerator. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of Samsung.

Alj074
5 (9,999)

2020-09-03

Danville, VA

5 (9,999)
I was very excited with the features on this refrigerator. I can create a shopping list right on the fridge and view it on my phone while shopping. It separates the list out itself from meats to condiments which is helpful when trying to get in and out of the grocery store. The calendar feature is nice to put in work schedules and doctors appointments. You can communicate actions by using Bixby including pulling up google to search the internet right from your refrigerator. Being able to add photos of your family and friends to your screen is a great feature. It also has an inside view of your fridge that you can view on your phone. I love the fact that it will show you the temperature and weather conditions and usually shows a picture that matches the weather conditions outside, for instance if it's raining then it may show rain falling on tree tops or if its cloudy you may see a picture of rolling clouds. So far I'm not disappointed in the least with my purchase. The only changes I would make is the drawer size in the doors.

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

4 (9,999)
Softballjunkie
4 (9,999)

2020-03-26

Georgia

4 (9,999)
[This review was collected as part of a promotion.] We bought this in a bundle package saved a ton of money. Everything is working great to this point we’ve only owned it a little over a month I would have rated it a five kind of bummed it didn’t have a freezer tray that attended to the door like my old one

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Mommy
5 (9,999)

2020-08-05

California

5 (9,999)
[This review was collected as part of a promotion.] I am in love with my Samsung Refrigerator. It is exactly what I wanted. I love all the features it offers, especially being able to listen to music. My kids love watching YouTube on it. Overall,my family and I are impressed with everything it has to offer.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Wilson
5 (9,999)

2020-08-03

San Diego, CA

5 (9,999)
[This review was collected as part of a promotion.] It was worth the wait. Like the way the shelving is designed and that I have so much freezer room. Plus being able to see inside the refrigerator without opening the doors. And if leave open one of the doors you get an alert by chime or on my cell phone.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jean
1 (9,999)

2020-09-22

Smithfield VA

1 (9,999)
I like the features of this fridge. The deli drawer is handy and the water dispenser is nice. However, the screen repeatedly gets an error message, with an accompanying shrill alarm, that can only be stopped by pulling out the fridge and unplugging it.

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-09-23

Samsung Care

Thank you for bringing this to our attention. We value your feedback in order to create better experiences for our customers. In order to resolve this concern, please feel free to reach out to us using one of the following methods. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

HollyJoesPrincess
5 (9,999)

2020-09-30

Fairland, Indiana

5 (9,999)
This is by far the best refrigerator I have ever had. Love all the features and especially love the middle drawer which I use for drinks. The only thing I would want added are more apps and options to add more myself. Other than that, it’s wonderful!

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)

User manual & downloads

User Manual

ver 03 | 32.72 MB

Jun 23. 2021

ENGLISH, FRENCH, SPANISH

Quick Guide

ver 00 | 1.29 MB

Feb 07. 2019

ENGLISH, FRENCH, SPANISH

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