French Door RF27T5501B1/ED de 614ℓ

Samsung Cares

We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever continuing efforts to improve the overall customer experience for everyone. ^Ty

SEA Care

Hi there, We understand the need for a properly cooling fridge to help keep our groceries fresh and prevent spoilage. I have provided a link below to help you ensure your clothes are dry. Please select the scenario that best suits your situation and learn more by checking the hyperlinks and embedded video. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148522746) so that our team can gather your information. I hope you have a great day. ^Charles

Samsung

Hola, lamentamos el inconveniente que has encontrado en nuestro producto. Para resolver todas tus dudas y brindarte una solución, te invitamos a ponerte en contacto con uno de nuestros expertos, comunícate al 800 SAMSUNG (726 7864) opción 2 o a través de nuestros medios digitales ingresando a https://www.samsung.com/mx/ y chatea con nosotros.

Samsung Care

I can sympathize with your issue with your refrigerator's ice maker. I would also be upset if I couldn't use my newly purchased appliance to its fullest. We want to correct this as soon as possible, so you can go back to using your fridge properly. Check out the link below for steps on how to deal with your unit, not making ice. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough/

Customer care

We are thrilled to lend a helping hand with your Samsung refrigerator. Ice is always important every day and is essential in every household. I have shared a Samsung link below to aid your encounter with the ice maker and refrigerator temperature. We recommend selecting the scenario that best fit your situation and watching the video associated with it, you can also check the hyperlinks for additional information. Ice maker not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146121053) to help our team pull up your information when you message us. Have a great day. -Ernest-

Samsung Care

I'm sorry to hear this about your Family Hub experiencing problems. I know this must be a headache for you. Have you already tried resetting the hub by turning off the power switch at the top of the unit? If you have. We can look into this concern, as well as your other concerns. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143786786

Samsung Care

I understand your concern. Have you attempted to reset the display hub for the fridge? You can do this by turning off the circuit breaker to the uni for a few minutes. If you have any questions for us, please reach out to us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

Team Samsung

Olá, Felipe! Amamos saber que você amou! Esperamos que continue a ter a melhor das experiências com sua Hub Smart French Door! Agradecemos pelo feedback e estamos à disposição!

Samsung Cares

Hello, thank you for reaching out to us with your concerns! Here's a link that will help resolve any ice maker issues that you may be experiencing https://bit.ly/2HS4d8D ^Ty

Samsung Care

Greetings, We understand that this experience is less than ideal, and we want to thank you for your patience while we work with you on this Samsung refrigerator. Since there's a schedule for an authorized service technician, we look forward to having your unit work as intended. Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146209457, which will help our team pull up your information. ^Rainly

Samsung Care

We hear what you are saying about compatibility concerns. We are constantly looking into ways to improve our firmware and to make our Family Hub work well with 3rd party apps. I will be sure to report your feedback via the appropriate channels. ^Pat

Operations

Hi there, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!