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Galaxy Z Series
Exclusive Offers

Explore exclusive offers on the new Galaxy Z Series.*

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Added protection and confidence

Keep your Samsung Galaxy device protected with Samsung Care+
provided by authorised professionals who know what’s best for your device.

Please note that the purchase of any new Samsung Care+ Mobile plans will be temporary unavailable from the 13th of November 2PM, 2026. Rest assured that all plans purchased before this date will still be valid

Rest easy with Samsung Care+1

Accidental Drops

Dropped your device? You can let it slide.

Accidental Drops Accidental Drops

Accidental Water Damage

Fully soaked? Don’t worry about it.

Accidental Water Damage Accidental Water Damage

Unexpected Slip

Dropped it from your hands? No need to worry.

Unexpected Slip Unexpected Slip

Theft

Lost your device? We'll replace it.

Theft Theft

Here's what's covered

Accidental damage

Relax, your drops and spills are covered. Exclusions and limits apply.2

Accidental damage icon Accidental damage icon

Certified care

Samsung certified technicians will fix your device using genuine parts.

Certified care icon Certified care icon

Theft coverage

Add Theft coverage and your Samsung Galaxy device will be replaced if it's stolen.

Theft coverage icon Theft coverage icon

4 claims in 2 years

Make up 4 claims within 2years (=(2) per 1 year), and save with a low deductible per claim.

4 claims in 2 years 4 claims in 2 years

Fast repair services

Get your device repaired quickly.

Fast repair services icon Fast repair services icon

Cover in New Zealand and while travelling overseas

Eligible accidental damage and theft are covered worldwide while you are travelling. Claims, repairs and replacements may need to be processed or provided in New Zealand.
Terms, exclusion and excesses apply.

At home or abroad At home or abroad
Terms & Conditions Privacy policy

Instant access from your device

Samsung Care+ is now directly integrated into Settings.
Simply log in with your Samsung Account to view coverage plans or an IMEI entry.
Sign up in just one touch to keep your Galaxy protected.

Step 1
Go to ‘Warranty and care’ in Settings

Tap the option for 'Warranty and care' to check your Samsung Care+ eligibility.

Step 1 Go to ‘Warranty and care’ in Settings Step 1 Go to ‘Warranty and care’ in Settings

Step 2
Tap ‘Get Protection’ to enroll3

View Samsung Care+ coverage for your current device and see how long you have left to enroll a new one.

Step 2 Tap ‘Get Protection’ to enroll Step 2 Tap ‘Get Protection’ to enroll

Step 3
Review terms and choose your plan4

Review and compare your options to select a coverage plan that best fits your needs.

Step 3 Review terms and choose your plan Step 3 Review terms and choose your plan

How to claim your benefits***

Call 0800 453 975* or,
email samsungcareplusanz@assurant.com

With your Full Name, Contact Details and the Device IMEI or Serial Number of the Covered Item.

*Operating hours: Monday to Friday 9AM - 5PM, 5 days a week.

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Step 1 Accidental damage happens Step 1 Accidental damage happens

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Step 2 Submit a claim Step 2 Submit a claim

Step 3
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.

Step 3 Get quick repairs Step 3 Get quick repairs

Step 4
Pay easily with a discount

Enjoy a 50% discount on repairs applied on-site — no extra paperwork needed.

Step 4 Pay easily with a discount Step 4 Pay easily with a discount

Frequently Asked Questions

Purchase of new Samsung Care+ Mobile plan
temporarily unavailable from 13 Nov, 2026.

Please note that the purchase of any new Samsung Care+ Mobile plans will be temporary unavailable from the 13th of November 2PM, 2026. Rest assured that all plans purchased before this date will still be valid

  • 1. Is Samsung Care+ an insurance product?

    Yes, Samsung Care+ provides protection for your eligible Samsung device against Accidental Damage and Theft. The insurer underwriting Samsung Care+ is Virginia Surety Company, Inc (CN 920 655).

  • You can make up to a maximum of two (2) successful claims in each 12-month period. You may have a maximum of two (2) successful claims in the first year and a further two (2) successful claims in the second year. We will determine whether to repair, replace or pay you up to the cover amount subject to payment of the applicable excess and the Terms and conditions ↗.

  • Your Samsung Care+ plan includes Accidental Damage and Theft Coverage for hardware repairs, water damage, device replacement and certified care by Samsung experts.

  • The commencement date of Your Samsung Care+ Cover will be specified in Your Certificate of Insurance and will end when the two (2) year cover term expires. The cover will also end when any of the following occurs:

    ⚬ The cover is cancelled
    ⚬ The maximum number of successful claims have been paid;
    ⚬ The cover amount is paid; or
    ⚬ The cover otherwise ends in accordance with the  Terms and conditions↗ or relevant law.

  • To lodge a claim, please contact us:
    ⚬ By calling: 0800 453 975; or
    ⚬ By emailing: samsungcareplusanz@assurant.com

  • The exclusions within our Terms and conditions↗ set out what is not covered under this cover

  • You may cancel this your policy at any time by advising Us:
    • by emailing at: samsungcareplusanz@assurant.com ; or
    • by calling: 0800 453 975.
    Virginia Surety Company, Inc (CN 920 655) [insurer underwriting your Samsung Care+ policy] will respond to You within 7 days of receiving Your request.
    Full Refund
    We offer a 21 day Cooling Off Period. If You should decide for any reason whatsoever that Samsung Care+ Cover does not suit Your needs, You may cancel Your Samsung Care+ Cover Agreement and receive a full refund of the amount paid (as long as no claims have been lodged before You cancel).

    Pro-Rata Basis Refund
    If the Cover is cancelled after the 21 day Cooling Off Period, We will retain the proportionate premium for the time during which Cover has been provided and We will not refund the amount paid for Cover if You have already made a claim. All refunds for cancellations are calculated for the unexpired portion of the Cover on a pro-rata basis.

*Samsung Care+ (Product Care for TV and Home Appliances) is an extended warranty and service program provided by Samsung Electronics New Zealand Limited. It is not an insurance product, is not underwritten or administered by Assurant, and is separate from Samsung Care+ for eligible mobile devices, which is underwritten by Virginia Surety Company, Inc. and administered by The Warranty Group Australasia Pty Ltd.

1 All coverage features above are subject to 2 claims per year over 2 years and each claim is subject to an excess. Please see your terms and conditions to learn more.

2 Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.

3 Samsung Care+ enrollment information is only available in countries where the service is sold. Available services may vary by country and One UI version. Warranty information is available for devices linked to your Samsung account.

4 Images are for illustrative purposes only. Samsung Care+ availability, coverage, pricing and eligibility requirements vary by country/region and a deductible (service fee) may apply. 

* Device and screen images simulated for illustrative purposes.

** Afterpay: Afterpay late fees, eligibility criteria and terms & conditions apply. Purchase up to a maximum cart value of $3000 NZD. Visit www.afterpay.com/en-NZ/terms-of-service for full terms.

**Q Card: 12/24/36 Months Interest Free - Available on Long Term Finance (LTF) for online only. Min Spend $200/$600/$800 respectively. Lending criteria, $50 annual Account Fee, fees, T&Cs apply. $55 Establishment Fee applies to your first LTF transaction, $35 Advance Fee applies to subsequent LTF transactions. Min payments of 3 % of the monthly closing balance or $10 (whichever is greater) are required throughout interest free period. Paying only the minimum monthly payments will not fully repay the loan before the end of the interest free period. Standard Interest Rate of 28.95 % p.a. applies to outstanding balance at the end of LTF Interest Free Period. Other interest rates and fees may apply, please visit www.qcard.co.nz for further details. Rates and fees subject to change. Columbus Financial Services Limited and Consumer Finance Limited reserve the right to amend, suspend or terminate the offer and these T&Cs at any time without notice. 

*** Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply.