Galaxy Buds Pro

Phantom Violet
SM-R190NZVAARO

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Destacados

A woman wearing Galaxy Buds Pro. She is in motion, and clearly enjoying the music she's listening to.

Cancelación de ruido activa inteligente

Galaxy Buds Pro earbud in Phantom Violet, split into layers to show the location of the speakers, woofer, tweeter, and air vents.

Sonido envolvente

A Galaxy smartphone, Galaxy Buds Pro in Phantom Violet in their charging case and Galaxy tablet. A video call is received on the tablet and the connection of the earbuds switches between the tablet and the phone instantly, to demonstrate Auto Switch. The smartphone says Ben's Galaxy Buds Pro Switched to Galaxy Tab. The tablet says Ben's Galaxy Buds Pro Connected automatically.

Cambio automático

Galaxy Buds Pro charging case in Phantom Violet, seen closed. Rings circle the case to demonstrate the long-lasting battery power.

Duración de la batería

Características

Galaxy Buds Pro

Un par de auriculares Galaxy Buds Pro en violeta fantasma flotando sobre sus estuches de carga.

Presentamos los
Galaxy
Buds Pro

Estos son verdaderos auriculares inalámbricos, con tecnología de última generación para un sonido envolvente sin precedentes. La cancelación de ruido activa inteligente te permite intercambiar sin problemas entre la cancelación de ruido y el sonido ambiente completamente ajustable. Dejá que entren o eliminalos. Es tu mundo. Los Galaxy Buds Pro te permiten escuchar lo mejor de él.

Nueve estuches para carga de auriculares Galaxy Buds Pro, todos en una cuadrícula de 3x3. Tres en negro fantasma, tres en violeta fantasma y tres en plateado fantasma. Los estuches se abren de a uno a la vez para mostrar los auriculares dentro. La cámara se acerca al estuche violeta fantasma que se encuentra en el medio de la cuadrícula y gira alrededor de él mientras se sigue acercando, hasta desaparecer.

CANCELACIÓN DE RUIDO ACTIVA INTELIGENTE

Eliminá los ruidos,
priorizá las voces

Una mujer usa unos Galaxy Buds Pro. Baila y disfruta la música que escucha. Aparecen anillos a su alrededor que se expanden hasta que el fondo está bloqueado. Eso representa el bloqueo de sonido que brinda la cancelación de ruido activa inteligente.

CANCELACIÓN DE RUIDO ACTIVA INTELIGENTE

Cancelación de ruido a tu alcance

La cancelación de ruido de los Galaxy Buds Pro elimina el 99 % del ruido de fondo. Los micrófonos internos y externos controlan el sonido en tiempo real. Elegí el nivel de cancelación de ruido activa para ajustar el ruido externo con un algoritmo inteligente que cancela el ruido. Configurala en modo Alto cuando viajes en autobús o en modo Bajo cuando vayas a la biblioteca; no necesitás ajustar el volumen.1, 2

*Los Galaxy Buds Pro son compatibles con teléfonos inteligentes y tabletas con Android 7.0 o posterior y con más de 1,5 GB de RAM.

La cancelación de ruido activa (ANC) de los Galaxy Buds Pro reduce el ruido de fondo hasta un 99 %, con el apoyo de la verificación de UL.

Una mujer con unos Galaxy Buds Pro se encuentra en una cafetería hablando con alguien frente a ella con la función Detección de voz. La cámara se acerca solo a ella para representar el sonido Ambiente.
La

detección de voz

cambia al instante la cancelación de ruido activa por sonido ambiente cuando escucha tu voz. Si estás en una cafetería usando la cancelación de ruido activa para bloquear el ruido exterior, cuando le hables al camarero para pedirle tu orden, se desactivará de manera automática. Estos auriculares inteligentes bajan su sonido cuando conversas, incluso si estás usando el modo Ambiente o si tienes la cancelación de ruido activa desactivada. La música baja y el micrófono le dan protagonismo a la persona con la que hablas. 3, 4
Con el

sonido Ambiente,

ya no tenés que quitarte los auriculares para disfrutar de una conversación. Podés escuchar las voces con claridad y en tiempo real. Gracias al algoritmo inteligente que sube el volumen del ambiente en cuatro niveles, no te perderás de ninguna parte importante de la conversación. 5
Una mujer sonríe inclinando su cabeza hacia atrás mientras usa los Galaxy Buds Pro.

SONIDO PROFESIONAL

Un estudio profesional
en tu oído

Un auricular Galaxy Buds Pro en violeta fantasma, dividido en capas para mostrar la ubicación de los altavoces, del woofer, del tweeter y de los orificios de ventilación.

An X-ray of Galaxy Buds Pro earbud to show the location of the Voice Pickup Unit and mic mesh and chamber inside.

Altavoces de dos vías con controlador más grande

para un sonido equilibrado y una amplia respuesta de frecuencia

  • Woofer de 11 mm para un bajo completo
  • Tweeter de 6,5 mm con baja distorsión
    para agudos fluidos y un sonido nítido y amplio

Orificio de ventilación

para reducir la oclusión y obtener un audio envolvente

Micrófono interno

Micrófono SNR de alta calidad

para escuchar la voz del usuario con claridad

Conjunto de micrófonos dobles

para un rendimiento de antena de haz superior

Unidad de control por voz

Cámara y malla de micrófono

para minimizar el ruido del viento

SONIDO ENVOLVENTE

Sumergíte en un sonido de alta calidad

Desde los agudos más altos hasta los bajos más extremos, vas a sentir cada una de las notas gracias a los altavoces de dos vías integrados y personalizados con sonido por AKG. Los Galaxy Buds Pro brindan la experiencia de sonido más envolvente que existe en los auriculares Galaxy, ya sea que escuches el último lanzamiento musical o un audiolibro.

* El sonido por AKG en los Galaxy Buds Pro ha recibido la certificación Harman con un puntaje excelente.

Por fin vas a poder

atender llamados libres de ruido.

La calidad sin igual de estos auriculares inalámbricos brinda llamadas con menos ruido y más claridad de voz, tanto en casa como en el mundo exterior. Sus tres micrófonos integrados y la unidad de control por voz brindan sonidos claros como el agua. Su diseño minimalista reduce el contacto con el viento, y una sofisticada solución de protección contra el viento bloquea el ruido durante las llamadas.

* Los resultados están basados en la prueba de laboratorio interna de Samsung sujeta a POLQA, una prueba estandarizada a nivel mundial sobre la calidad de las llamadas.

MÁS INFORMACIÓN
Trabajá desde casa
Armá tu oficina en cualquier lugar. Los micrófonos brindan tecnología de antena de haz para que solo capture tu voz. De esa forma, tus compañeros de trabajo solo podrán escucharte a ti.
Disfrutá de tus caminatas
Los Galaxy Buds Pro están especialmente diseñados para eliminar los ruidos ocasionados por las ráfagas de viento, por lo que no será necesario que alces la voz en esos días ventosos.
Aparecen un par de auriculares Galaxy Buds Pro en negro fantasma que giran entre ellos. Con burbujas flotando alrededor, frenan para demostrar el sonido tridimensional que brinda el audio en 360°.
Auricular izquierdo Galaxy Buds Pro en color negro fantasma visto desde el frente.
Auricular derecho Galaxy Buds Pro en color negro fantasma visto desde atrás.
Aparecen un par de auriculares Galaxy Buds Pro en negro fantasma que giran entre ellos. Con burbujas flotando alrededor, frenan para demostrar el sonido tridimensional que brinda el audio en 360°.

AUDIO EN 360°

Un audio realista que te transportará más allá

El audio en 360° es tan envolvente que te colocará en medio de la acción. Con tecnología Dolby Head Tracking™, los Galaxy Buds Pro te transportan a tu película, serie o video musical favorito. El sensor inteligente de seguimiento de movimientos localiza con precisión la dirección del sonido mientras movés la cabeza, lo que añade una sensación de realismo a tu experiencia auditiva. Además, con el contenido en Dolby Atmos®, escucharás cada detalle con mayor claridad y sentirás una conexión aún mayor con la historia.6

COMODIDAD

Todos tus mundos
en armonía

Un teléfono inteligente Galaxy y un par de Galaxy Buds Pro en violeta fantasma dentro de su estuche de carga. El teléfono inteligente tiene la interfaz de usuario de Música en la pantalla. Aparece una tableta Galaxy con un fondo de pantalla. Se recibe una videollamada en la tableta y la conexión de los auriculares alterna entre la tableta y el teléfono en el momento para demostrar el cambio automático. En el teléfono inteligente aparece un mensaje para avisar que los Galaxy Buds Pro de Ben se cambiaron a la Galaxy Tab. En la tableta aparece un mensaje para avisar que los Galaxy Buds Pro de Ben se conectaron automáticamente.

CAMBIO AUTOMÁTICO

Cambia de dispositivo sin problemas

El cambio automático en los Galaxy Buds Pro detecta lo más importante y cambia automáticamente su conexión a ese dispositivo. Cuando estés viendo una película en tu tableta y recibas una llamada, los Galaxy Buds Pro cambiarán el audio al teléfono. Una vez que cuelgues, los Galaxy Buds Pro se volverán a conectar a la tableta. De esta forma, podrás cambiar de dispositivo sin siquiera tocar la pantalla.7, 8

BIXBY VOICE WAKE-UP

Tu asistente inteligente,
siempre en alerta

Burbujas de chat que muestran una conversación entre el usuario y Bixby. El usuario pregunta cómo está el clima hoy y Bixby le responde que está soleado y hace 22 °C. Luego, el usuario le pregunta cuánta batería tienen sus auriculares, a lo que Bixby le responde que tienen un 88 % de carga.

“¿Cómo está el clima hoy?”

“Actualmente está soleado y hace 22 °C”

“¿Cuánta batería tienen mis auriculares?”

“Los auriculares tienen un 88% de batería”

Cuando estás conectado a tu teléfono, puedes hablar para hacer cosas sin necesidad de tocarlo. Un simple “Hola, Bixby” te permite activar el asistente y puedes darle una orden para que haga una llamada, cambie la música y mucho más. Incluso puedes alternar distintos dispositivos Samsung con solo decir su nombre, y activar o desactivar la cancelación de ruido activa y el modo Ambiente.

* Imagen simulada solo para fines ilustrativos.

SMARTTHINGS FIND

Olvidate de perder tus auriculares

Un teléfono inteligente Galaxy mostrando la interfaz de usuario de SmartThings Find en la pantalla para que el usuario pueda encontrar sus Galaxy Buds Pro.

Encontrá tus auriculares fácilmente con la aplicación SmartThings. Tus auriculares emitirán un pitido para que los encuentres fácilmente en la sala. Además, con la búsqueda sin conexión, podés encontrar la última ubicación en la que se usaron, incluso si ya no están conectados al teléfono.9, 10, 11

BUDS TOGETHER

Compartí el sonido con tu amigo

Dos hombres, ambos usando sus Galaxy Buds Pro, escuchan la misma música con Buds Together.

Dejá tus auriculares conectados, por más que se una un amigo. Buds Together te permite conectar dos pares de Galaxy Buds Pro al teléfono al mismo tiempo. Así, ambos podrán escuchar sus listas de reproducción personalizadas con calidad de sonido profesional.12

DISEÑO

Llamadas con sonido extraordinario para un diseño extraordinario

  • Phantom Violet
  • Phantom Silver
  • Phantom Black

Tres Galaxy Buds Pro, uno en negro fantasma, otro en violeta fantasma y otro en plateado fantasma. Todos están dentro de su estuche de carga con la tapa abierta.

COLOR

Acabados brillantes para dar en el blanco

Disponible en tres colores a la moda.13 Elegí entre negro clásico, violeta vibrante o plateado deslumbrante para dar un toque único. Cada auricular está pulido a un alto brillo mientras que el interior mate se siente suave al entrar en contacto con la piel. Y no olvides el estuche que combina.

Una mujer sonriendo con los auriculares Galaxy Buds Pro en negro fantasma.

COMODIDAD SEGURA

La comodidad llegó

Gracias a su nuevo diseño, no sentirás incomodidad cuando los uses durante varias horas, y se mantendrán seguros en tus oídos mientras hagas ejercicio. Además, con los orificios de ventilación que equilibran la presión en los oídos e incrementan el flujo de aire, estarás tan cómodo que te vas a olvidar que los llevás puestos.

Podés probar cualquiera de los

tres tamaños de auriculares disponibles

y asegurarte de que tus Galaxy Buds Pro sean cómodos y estén bien sujetos, además de que tengan un buen sellado para que la cancelación de ruido alcance todo su potencial.

BATERÍA

Sonido que

nunca para

Un escuche de carga de los Galaxy Buds Pro en violeta fantasma cerrado. Aparecen anillos animados alrededor del estuche para mostrar la larga duración de su batería.

DURACIÓN DE LA BATERÍA

Batería que no detiene el sonido

Cuando la cancelación de ruido activa esté activada, los Galaxy Buds Pro te darán hasta 5 horas de reproducción y 13 horas más en el estuche. Eso equivale a 18 horas en total.14 Cuando la cancelación de ruido activa esté desactivada, obtendrás un total de 28 horas: 8 horas de reproducción y 20 horas más en el estuche.15 Ya sea que tengas un día lleno de conferencias, te pongas al día con tus amigos o simplemente bailes a la par de tu lista de reproducción favorita, los Galaxy Buds Pro tienen todo lo que necesitás para mantenerte conectado con todo.

Carga rápida.

Cinco minutos son suficientes para que obtengas una hora más de reproducción. Es como una siesta para que tus auriculares recobren energías. 16

PowerShare inalámbrico

te da un impulso en cualquier lugar. Simplemente colocá tus Galaxy Buds Pro en la parte posterior de tu smartphone Galaxy para cargarlos de forma inalámbrica. 17

* Imagen simulada solo para fines ilustrativos.

RESISTENTE AL AGUA

IPX7.
El estándar de resistencia al agua más alto que existe en un auricular Galaxy18

¿Qué hay en la caja?

  • • Earbuds
  • • Estuche
  • • Almohadillas 3 tamaños (S,M,L)
  • • Cable de datos USB A a C
  • • Guía de Inicio rápido
  • • No incluye cargador de pared

  • *La disponibilidad puede variar según el país o el operador.

  1. La cancelación de ruido activa está activada d forma predeterminada, y el gesto de tocar y apretar se puede configurar en la aplicación Galaxy Wearable.
  2. La aplicación Galaxy Wearable permite alternar los niveles altos y bajos de cancelación de ruido activa.
  3. La detección de voz usa un algoritmo de IA que reconoce la voz del usuario. Es posible que responda en situaciones inducidas por vibraciones, como al lavarse los dientes, usar el cepillo eléctrico, toser o tararear. Es posible que no se detecten las conversaciones si solo se está usando un solo auricular.
  4. Cuando la función Detección de voz está activada, se ejecuta de manera automática cuando la cancelación de ruido está activada o desactivada, incluso en modo Ambiente. Para regresar al modo anterior, se debe tocar cualquier auricular.
  5. Con la aplicación Galaxy Wearable, se puede configurar el gesto de tocar y apretar para el sonido Ambiente.
  6. Disponible solo en dispositivos móviles con Android One UI versión 3.1 o posterior. La disponibilidad del audio en 360° y de Dolby Head Tracking™ puede variar según la aplicación y el contenido.
  7. La función de cambio automático solo está disponible en tabletas y teléfonos inteligentes Galaxy con One UI 3.1 o posterior. Es posible que algunos dispositivos y aplicaciones no sean compatibles con esta función.
  8. Los dispositivos Galaxy deben tener una sesión iniciada en una cuenta de Samsung para habilitar la función de cambio automático.
  9. La disponibilidad del servicio de Bixby puede variar según el país, el operador y el dispositivo.
  10. Los Galaxy Buds Pro deben estar conectados a un dispositivo Galaxy con una conexión wifi o de red de datos para poder utilizar las funciones de Bixby. También se requiere una cuenta de Samsung activa.
  11. La disponibilidad de las funciones de Bixby y los proveedores de contenido pueden variar según el país o el idioma. Bixby solo reconoce ciertos acentos y dialectos en inglés (Reino Unido y Estados Unidos), francés (Francia), alemán (Alemania), italiano (Italia), coreano (Corea del Sur), chino mandarín (China), español (España) y portugués (Brasil).
  12. La ubicación del dispositivo que se localiza con SmartThings Find es la ubicación aproximada donde se detectó señal del dispositivo perdido.
  13. La aplicación SmartThings Find solo está disponible en dispositivos Galaxy con Android 8 o posterior.
  14. Algunos dispositivos en China, Japón y en la red de Verizon no son compatibles.
  15. Buds Together solo está disponible en dispositivos Galaxy con One UI 2.5 o posterior.
  16. La disponibilidad de los colores puede variar según el país.
  17. Los auriculares y su estuche brindan hasta 18 horas de batería cuando el estuche está cargado al 100 %. Basado en pruebas internas. El tiempo de reproducción de audio fue probado mediante el emparejamiento de unos Galaxy Buds Pro de prueba con un teléfono inteligente Galaxy lanzado recientemente con ajustes predeterminados, como la cancelación de ruido activa encendida. La duración real de la batería y los tiempos de carga pueden variar según las condiciones de uso, la cantidad de cargas y muchos otros factores.
  18. La certificación IPX7 se basa en condiciones de prueba de laboratorio para su inmersión hasta 1 metro de agua dulce durante un máximo de 30 minutos. No se aconseja su uso en playa o piscina. El estuche de carga no es resistente al agua. Si se dañan los auriculares, no hay garantía de que serán resistentes al agua. Si los auriculares o las manos están mojados, deberán secarse bien antes de usarlos o colocarlos en el estuche de carga. Si se colocan en el estuche de carga sin secarlos, es posible que se dañen.

Especificaciones

  • Bluetooth Version

    Bluetooth v5.0

  • Especificación compatible con smartphones

    Android 7.0 ↑ , 1.5GB ↑

  • Sensors

    Acelerómetro, sensor giroscópico, sensor Hall, sensor de proximidad, sensor táctil, VPU (unidad de captación de voz)

  • Peso del auricular

    6.3 g

  • Number of MIC

    6

  • Ambient Sound

    Sí

  • Active Noise Cancellation

    Sí

  • Bluetooth Version

    Bluetooth v5.0

  • Bluetooth Profiles

    A2DP,AVRCP,HFP

  • Acelerómetro, sensor giroscópico, sensor Hall, sensor de proximidad, sensor táctil, VPU (unidad de captación de voz)

  • Earbud Dimension (HxWxD, mm)

    20.5 x 19.5 x 20.8 mm

  • Earbud Weight (g)

    6.3 g

  • Case Dimension (HxWxD, mm)

    27.8 x 50.0 x 50.2 mm

  • Case Weight (g)

    44.9 g

  • Durability

    Resistencia al agua IPX7 (auriculares)

  • Removable

    No

  • Usage Time (Hours, AOD Off)

    5 Hours

  • Talk Time/Voice Call

    4 Hours

  • Earbud Battery Capacity (mAh,Typical)

    61 mAh

  • Case Battery Capacity (mAh, Typical)

    472 mAh

  • Bixby Connection

    Sí

  • Compatible Specification of Smartphone

    Android 7.0 ↑ , 1.5GB ↑

  • Package Contents

    Estuche de carga, auriculares, auriculares (S, M, L), guía de inicio rápido, cable USB

Información SAR

Reseñas

Galaxy Buds Pro

4.0

Recomendado por 77% de los clientes.

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5 estrellas 59%
4 estrellas 16%
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Características 3.9

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2022-06-13

Color : Phantom Violet
1 (9,999)
due to the ear buds not staying in my ear long enough to give a review i apologize. i was going to return them, but i didn't know i only had 15 days apparently. one reason why i don't buy electronics online. i wanted another pair of the buds+ but due to them being old they weren't available. those were the only ones that fit comfortably and stayed in my ear. the live ones hurt really bad so those were a no go. i have tried all the ear pieces and to no avail they will work loose as i talk or chew food. i have twisted them all kinds of ways. i almost lost it in a sink washing dishes. the only time one will stay in is if i'm laying down.
Respuesta de Samsung:
2022-06-15

Social Commerce

Hi Pheonix, thank you for your feedback on your Galaxy Buds Live. We’re happy to provide support for the issues you’re experiencing. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user. Fit: https://www.youtube.com/watch?v=FOUmglnPdLE&t=1s Updates: https://www.samsung.com/us/support/answer/ANS00078087/ How to wear your Samsung earbuds: https://www.samsung.com/us/support/answer/ANS00082785/ Restart or reset you Samsung earbuds: https://www.samsung.com/us/support/answer/ANS00078085/ Warranty: https://www.samsung.com/us/support/warranty/ Support: https://www.samsung.com/us/support/service Samsung Care+: https://www.samsung.com/us/support/samsung-care-plus/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Best, -Michael

Ezra
5 (9,999)

2021-03-20

Los Angeles, CA

Color : Phantom Violet
5 (9,999)
i bought the original galaxy buds because i was drawn to the wireless experience. these are completely worth the upgrade. they fit so much better than the originals and the sound quality is much improved. i own many audiophile quality headphones but i like these for how compact they are and how easy they are to just put on and listen to quality audio. i may have other headphones that sounds a lot better but the convenience and size makes these a keeper (the bass could be better). on a side note, i was not expecting a mirror finish on the phantom silver. i wasn't sure i'd like them but i ended up liking them and have received lot of compliments.
Recomendé este producto.
Emily
1 (9,999)

2022-01-20

Denver, Colorado

Color : Phantom Violet
1 (9,999)
i attempted to upgrade from my 1st set of buds to the pro. i loved my 1st pair, but they died. so, i thought i'd try the 'top of the line' pro buds. even after trying all the 'sleeves' that the pro's came with, they will not stay in my ears! it seems as though the prong leading into the ear canal is way shorter than the other models. so, no matter which 'sleeves' you choose, they are too shallow to go into my ear. listening to a book on my couch and they fall out. eating food with them in and they fall out. walking to take out the trash and they fall out. turning your head too fast and they fall out! it's quite ridiculous! returning asap
Respuesta de Samsung:
2022-01-20

Samsung Cares

Hello Emily, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth

Elizabeth Orrego
4 (9,999)

2021-12-19

Color : Phantom Violet
4 (9,999)
this is my first pair of wireless headphones ever and i was doubting because of all of the bad reviews saying they don't fit your ears. at first, they are not comfortable and your ears do have to get used to the buds, but if you follow the instructions is easy to put them on. now i only feel discomfort after having them on for hours, but that happened with the wired earphones i had before, too. the quality sound is just amazing! that alone made this purchase so worth it. the active noise canceling works from the start, as you put them on. the color is just beautiful. this is a great purchase, especially if you value high-quality sound.
Recomendé este producto.
Gavin
4 (9,999)

2021-10-01

Everett,WA

Color : Phantom Violet
4 (9,999)
[This review was collected as part of a promotion.] I got them when I got my Samsung s21 ultra and they do not disappoint! The sound is amazing and the water proof feature is nice to living in a wet state. The only concern I have with them is the way they sit in my ears the base by the bud tip is cone shaped and for me they get a little uncomfortable after 3hrs of use. Other than that I love them they stay in your ear and the touch pad on them us great pause music without taking your phone out and yoy can turn on and off noise canceling just my holding your finger there for a few seconds(comes in handy when talking to people). 10/10 would recommend to anyone looking for wireless earbuds!!
Recomendé este producto.
Mike
2 (9,999)

2021-03-15

Color : Phantom Violet
2 (9,999)
these galaxy buds pro had lots of promise, but unfortunately the weight distribution results in them shifting in the ear quite a bit, which then "disconnects" them from the call. you may think the call dropped, but it is just the contacts losing connection with your ear. when you try to adjust them you run the risk of disconnecting the call. i tried the different tips, inserted them per the instructions, etc. it is a shame, because the audio is excellent, and when connected the hone microphone works well, so they were good quality for calls, which was my most important use. i was pairing them with a note 20 ultra. i returned them.
Respuesta de Samsung:
2021-03-15

Samsung Cares

Hello Mike, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth

Anthonyss
4 (9,999)

2021-10-15

Independence MO

Color : Phantom Violet
4 (9,999)
[This review was collected as part of a promotion.] I bought these ear buds to use at work as I do hvac and use my phone quite a bit but I had trouble keeping the ear buds in my ears even after trying the small medium and large sizes. If they would of stayed in my ears I would of not sent them back because they gave the best sound experience for example when you turn on adaptive noise when you start talking it turns your music down so you can hear your music and the person in front of you. Battery was a huge plus also I went all day with them in my ear and dint have to switch them out to charge witch I did quite a bit with my airpod pros. Very high quality earbuds just didn't fit my ears
Recomendé este producto.
James
3 (9,999)

2021-02-15

Color : Phantom Violet
3 (9,999)
i cannot complain about the sound, the noise cancelling, or any of the awesome functions of these earbuds. that being said coming from the galaxy buds+, the interchangeable wing and tip design actually keeps the earbuds in when i am working out. doing cardio with this new pair is not the best. considering that i mostly use headphones when i am exercising and a sound system otherwise i have to give these three stars. go back to the customizable design, but keep the awesome features for the next ones, please. if you have "normal" sized ears, you won't have a problem, and if you just want these for walking around, or commuting then they work very well.
Respuesta de Samsung:
2021-02-16

Samsung Cares

Hello James, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth

Samsunghero
5 (9,999)

2021-10-15

Los Angeles

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I have had my buds pro for over a year now. And I am still impressed with the sound quality that these little in ear buds produce. I especially like the surround sound feeling they create while listening. Another cool feature that I use all the time is the ambient sounds feature. Which allows sounds from around the room to be amplified while the buds are in your ears. So that you can have conversations without having to take them out! AND they automatically turn ambient sounds on when the buds recognizes your voice! It's incredible! They have a long battery life as is expected of all Samsung products! Best earbuds on the market!
Recomendé este producto.
Kris
5 (9,999)

2021-10-15

Duluth, Minnesota

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I purchased these a few months after my husband bought the black ones and told me how much he liked them. The sound is great in them, they have a ton of features that I'm still learning about. I use them for calls, music, podcasts, etc. My ears tend to get tired quickly with earbuds, however, I'm able to use these longer than my regular wired ones. I like the light purple color and they're easy to find in my bag. I have dropped them a few times taking them out and they're still working fine. The only thing is that I wish it had more than three sizes for the little rubber part that goes in your ears. I'm in-between sizes, but make it work.
Recomendé este producto.
grejime
2 (9,999)

2021-05-21

Mexico

Color : Phantom Violet
2 (9,999)
Tengo los Buds + y ahora estos. El sonido es excelente, me encanto que baje el volumen cuando estas hablando. El unico problema que le vi y a mi me molesto mucho es que no entra bien el audifono en mi odio, por lo que tienden a salirse y caerse, lei en varios blogs que recomendaban probar todos las almohadillas, desde la chica hasta la grande, en mi caso ningunga le quedo a mi odio. La ventaja de los air buds+ es que tiene esa pestañita que se atora en el oido y no se cae. En conclusion, si piensas comprarlo piensa que puede ser que se ajusten a tu oreja o no. En mi caso por no quedarle a mi oreja tendre que vendrlos ya que no los pienso usar.
Publicado originalmente en Samsung Mexico
Antiochian Orthodox Man
5 (9,999)

2021-11-15

Los Angeles, CA

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] solid build quality - no corners have been cut. phantom violet beautiful – visible parts look almost like dark violet gunmetal finish. fit is rock solid. no pain after hours of wearing (after switching to large inserts). music - bass awesome and clean. high notes - no distortion. calls- great from both ends - mine and people i have called while using these. anc - very good; similar to over ear phones. settings on wearable saved on buds so i can use with other phones with no app. in the end the pros passed my fit and comfort requirements and have given me the tremendous benefit of sound quality, features and options. i highly recommend!
Recomendé este producto.
Respuesta de Samsung:
2022-02-03

Samsung Cares

Hello Antiochian Orthodox Man, thank you for taking the time out of your day to write this amazing review. We appreciate all the great features that you have pointed out. It is a pleasure to have you as part of the Samsung family. ^Elizabeth

Rbeck
5 (9,999)

2021-02-18

Clifton Park, NY

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] i received these the pother day and opened them right up as i wanted to try them with my new phone. they come in a nice charging case and were already charged and ready to go. the minute you open the case they want to pair with your phone and work well with the samsung gear app. you use the gear app to set anc and adjust the tone you want like more bass. they come with med tips attached and large and small are in a box with the charging cable. i have seen other reviews that say they fall out of your ears but not true if you put them in correctly. i have had no issues using them when exercising or moving around and they are ipx7 rated
Recomendé este producto.
Fpdlf
4 (9,999)

2021-02-17

Color : Phantom Violet
4 (9,999)
Great: design, battery life for normal use, touch controls, sound quality with respect to previous versions Not so great: sound quality if you are used to great sound, fit (even the largest tip feels small), ANC (you can tell a small difference versus no ANC mode, but I'd definitely call it attenuation rather than cancellation, plus high or low levels can't be distinguished), 360 audio (not sure why I'd want to turn my head to one side to just have sound coming out only from the earphone facing the screen, plus I've also had times where this happens without me turning my head, and I have to pause and restart whatever I'm watching)
Recomendé este producto.
Publicado originalmente en Samsung UK
Flip
1 (9,999)

2021-11-02

Miami

Color : Phantom Violet
1 (9,999)
i was really excited to get the new galaxy buds and honestly it was simply a let down - to be fair, the sounds quality mostly for calls is great (people can actually hear you with one earpiece) but they just simply don't fit. i've tried changing the size of the plastic buds - make sure to put them correctly, but they just don't stay. what happened samsung? i don't want to have to but the airpods cause they are not meant for my phone! please make the next ones more stable - the first gen were perfect, would never fall but had audio issues remember that most people only wear 1 headpiece at a time, so make the noise cancel and added settings accordingly!
Respuesta de Samsung:
2021-11-04

Samsung Cares

Hello Flip, thank you for taking the time to leave this review. I understand what you're going through. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143851982 ^Elizabeth

Bee Garrard
3 (9,999)

2021-10-15

Amherst, MA

Color : Phantom Violet
3 (9,999)
[This review was collected as part of a promotion.] I got a pair of these with my S21 Ultra, and for a long time they were my go-to in-ears. I wore them at work, I wore them to the gym, I even wore them in the shower, since their advertises water resistance was so high. However, eventually the left ear bud stopped working, playing much quieter and airier and occasionally squealing randomly, to the point it was unusable. The right earbud still works really well as an earbud but I basically can't use it as a gym headset and I can't use it as my soundproof headphones for public use anymore. Again it's a shame because it definitely would've been 5 stars if both headphones still worked.
Recomendé este producto.
Stephanie
1 (9,999)

2021-03-17

Phoenix, Az

Color : Phantom Violet
1 (9,999)
i couldn't even experience all the supposed features of these earbuds because they kept falling out. the body is about the size of a large marble and there is no way to get it to latch on or hook under any part of your ear. trying to force it just caused instant pain and discomfort. the only thing that kept them in for the small length of time i was able to wear them was the ear tips, but even just talking while wearing them and you could feel them slipping out. the whole experience was completely frustrating. i really wanted to like these earbuds, the features sounded great, but they're completely useless if you can't wear them.
Respuesta de Samsung:
2021-03-17

Samsung Cares

Hello Stephanie, we regret to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143085110 ^Elizabeth

Hiry
2 (9,999)

2021-02-28

Color : Phantom Violet
2 (9,999)
I want to like these SO much, especially considering the price. I will admit, the sound is perfect. And if they fit you, then it’s a win. BUT, I have tried multiple times to fit these properly. I have switched out all 3 sizes of ear tips. And yes Samsung, I know how to put them in my ear. But when I actually do manage to seat them properly, the slightest movement of my jaw causes them to pop out. Every 5 minutes I have to push them back in, at which point (because they are so sensitive) I end up engaging the pause function or the ambient noise function. Also, still upset that you had app suppport for iOS for the Galaxy Buds +, Live, but not these ones????
Publicado originalmente en Samsung Australia
Bernier368
1 (9,999)

2021-09-10

Color : Phantom Violet
1 (9,999)
these earbuds were the biggest waste of money i have ever spent. these earbuds were designed poorly. they fall out of the ear constantly. i'm not able to exercise while wearing these. going on a run or to the gym is completely out of the question with these earbuds. even at work constantly having to push them in and practically having to hold them in when on a phone conversation because they will eventually fall out. i have tried all 3 cushion sizes and none work. i have a galaxy note and even the functions are useless. better off buying a different product. even though there won't be any features with the airpods from apple, atleast they stay in your ear.
Respuesta de Samsung:
2021-09-16

Samsung Cares

Hello Bernier368, thank you for taking the time to leave this review. I can see how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143707841 ^Elizabeth

Lito
5 (9,999)

2021-10-01

Stafford, VA

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I bought these earbuds a few months ago (after accidentally sending my Buds+ through the washer and dryer). I was stunned by how much better they sounded than the Buds+. The feature that I most enjoy is the 360 spatial audio. It's SO COOL!! It literally sounds like I'm in my home theatre! I also really like the auto ambient when you start talking feature. It's really helpful and it's so much easier than having to turn ambient mode on by hand when I'm talking to someone. The only complaint that I have is that when my ears get sweaty, they slip out easily because they don't have a wingtip. Other than that, these buds are perfect.
Recomendé este producto.
GeneralBauer
4 (9,999)

2021-10-01

Wisconsin

Color : Phantom Violet
4 (9,999)
[This review was collected as part of a promotion.] Bought these a week ago, and love the easy connectivity to my Samsung devices. The voice detect feature is really helpful when someone starts talking to you. Battery life isn't the most extensive, understandable with the plethora of features that constantly run. Case has to be charged every day if not every other day if you are a heavy user. The battery life indicator that pops up on my Note 10 does not always pop up consistently when case is opened, so I sometimes end up having a dead bud or case before I realize it. Normal Bluetooth connection to non Samsung devices is a bit of a struggle, but once paired it works amazingly.
Recomendé este producto.
Vred
1 (9,999)

2022-05-19

Color : Phantom Violet
1 (9,999)
one would expect these “pro” buds to meet minimum expectations if not as good as their competitors. my clomplaints. no ios app. ( samsung doesnt want to sell to apple users? god knows) music doesnt stop even if you pull them out of your ears. there is a sensor ( altleast they make it look like there is one) not sure what its purpose is. sound: nothing extraordinary. they are ok( very hesitant ) touch contols: very clunky. if you want to go to a previous song with these controls then good luck with that. fit. they stay in the ears but 20 mins later my ears feel clogged. looks: buds look good. the case looks and feels cheap. feels like a bubblegum case.
Respuesta de Samsung:
2022-05-19

Social Commerce

Hi Reddy, thank you for your feedback on your Galaxy Buds Pro. We are always looking for ways to improve both our products and our users’ experiences to meet and exceed their expectations. We use feedback just like what you’ve provided in order to make those improvements happen. Linked below are some articles that you may find useful. Thank you again for your feedback and being a valued Samsung user. Touch controls: https://www.youtube.com/watch?v=ekbym2JFC2A https://www.samsung.com/us/support/troubleshooting/TSG01208806/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us -Edward

PatLikesCatsS21U
3 (9,999)

2021-03-04

Frankfurt am Main

Color : Phantom Violet
3 (9,999)
Ich habe die Buds Pro in Kombination mit meinem S21Ultra erhalten und damit die Buds+ abgelöst. Klanglich hat eine leichte Steigerung stattgefunden und mir gefällt das Design. Das angepriesene ANC ist jedoch definitiv eine herbe Enttäuschung und filtert kaum Umgebungsgeräusche heraus. Weder im Alltag zu Fuß im Straßenverkehr noch in Zügen spürt man eine nennenswerte Reduktion der störenden Dauertöne. Der Wechsel zwischen ANC und besserer Hörbarkeit der Umgebung wenn man sich im Dialog befindet funktioniert dafür reibungslos. Trotz alledem kann man die Buds Pro als Gesamtpaket empfehlen, wenn der Fokus nicht auf ANC liegt.
Recomendé este producto.
Publicado originalmente en Samsung Germany
Vincent
5 (9,999)

2021-03-10

Color : Phantom Violet
5 (9,999)
the headphones are amazing value for their price. the noise cancelation is very good. while i doesn't block out everything is blocks out enough that you can listen to you music lower than you would with the noise cancelation off and its still effective in reducing noise. the voice detect is amazing, but its not the best for people who sing with their music. the sound quality is a amazing it definitely is a substantial improvement from my galaxy buds plus. the ambient sound is perfect now i doesn't feel like i am using a hearing aid like the bud plus did it actually feels like i took my earbuds off. overall a really good product i'd recommend to any galaxy user.
Recomendé este producto.
Steve Schardein
3 (9,999)

2021-02-10

Color : Phantom Violet
3 (9,999)
the sound quality is great, ambient noise is fairly well interpreted, and noise cancellation is fair at best. i appreciate the water resistance as well. but these buds fail at the most fundamental goal: staying in the ear. samsung removed the wing tips from the previous galaxy buds plus design. consequently, they continually dislodge from the ear, no matter which rubber tip i have installed. not only does this lead to potential loss or damage to the buds, but it negates one of the primary selling points: noise cancellation. since the buds plus actually stay in the ear, they do a better job of insulating against environmental noise than the newfangled buds pro.
Respuesta de Samsung:
2021-02-11

Samsung Cares

Hello Steve Schardein, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth

Nicky46
2 (9,999)

2021-07-22

Color : Phantom Violet
2 (9,999)
Sound und ANC sind unglaublich wunderbar, dass richtig bei Buds plus fehlt! Ich werde gern sie behalten, aber der Passform ist wirklich schrecklich. Ich hatte Galaxy Buds und Buds Plus, sie sitzen immer perfekt im Ohr, egal was ich mache, sie nie einmal rausfallen. Mit Galaxy Buds Pro ist es immer diese Gefühl als wenn sie bereits jede Sekunde rausfallen könnte, es nervt und ich muss sie ständig im Ohr korrigieren. Noch ich kann nicht sie mehr als eine Stunde tragen, weil es einfach schmerzlich ist. P.S. ich habe normale durchschnittliche Ohren, aber wegen diese zu große Kurve und zu kurze in Ohr Stöpsel passen Sie nicht.
Publicado originalmente en Samsung Germany
Sheis
1 (9,999)

2021-12-08

Color : Phantom Violet
1 (9,999)
disappointed coming from the live buds i call myself upgrading. the live buds were a great fit but hard to keep clean. these buds pros are made for people with large ears. they don't mimic the inner ear very well for a snug fit. they must've been designed for people with ginormous ears only. one with small/medium ears wouldn't get a snug comfortable wear from these. i have adult size small ears. these buds don't stay in my ears. they fall out often using the smallest rubber that comes with them they constantly fall out. the insert, twist to lock method is definitely a bad design. they are not shaped like an inner ear so it's uncomfortable. i regret my purchase.
Respuesta de Samsung:
2021-12-08

Samsung Cares

Hello Sheis, thank you for sharing your experience with these earbuds. I understand how disappointing this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143961274 ^Elizabeth

Topphantom007
3 (9,999)

2021-02-09

Indiana

Color : Phantom Violet
3 (9,999)
these are missing some customization, but you can change a few important ones. the option to text support before this review is pointless. they only showed a link to the features i already knew about. i'm also still bitter about not getting my credit for pre ordering my note 20 ultra. overall these are better than my power beats pro, they have many more features and actually sound better, plus aren't apple.... if you're in the market for $200 headphones these are up there. definitely better then beats, and jbl in this bracket. hopefully samsung will fix a few run time issues (i only got 1.5-2 hours with ambient sound on medium.) and honor their pre order deals.
Recomendé este producto.
Respuesta de Samsung:
2021-02-09

Samsung Cares

Hello Topphantom007, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth

Wpickensjr
1 (9,999)

2021-02-07

Color : Phantom Violet
1 (9,999)
samsung swung with great strength on this one, but as it soares out of the park it crossed the foul line. features are great. battery life is great. i purchased to use at the gym. the fit is terrible and earbud tip construction is very cheap. i have read the fit guidelines from samsung and followed directions exactly, however when running after a few minutes they begin to slip out of my ears. i quickly give them a nudge to put back in place....... however this activates the touch controls and stops the music. i have seen samsung 's reply to other complaints and have followed the instructions with no resolve to my issue.
Respuesta de Samsung:
2021-02-08

Samsung Cares

Hello Wpickensjr, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth

Jrhymes06
4 (9,999)

2021-10-15

St. Louis

Color : Phantom Violet
4 (9,999)
[This review was collected as part of a promotion.] I bought the buds pro about a month ago and they work very well. The fit in the ears is great thanks to the variable ear insert sizes, the active noise cancelation feature is great and works well when you don't want to be distracted and for when you want to be able to listen to the things around you the ambient noise feature works well too. Not much to complain about but there is one thing; you cannot adjust the volume of what you are listening to by touch functionality like you can with the galaxy buds plus. The only way to adjust the volume is with the actual device you are listening from. Other than that, great product. They are expensive but very high quality.
Recomendé este producto.
Adam
1 (9,999)

2021-02-09

Color : Phantom Violet
1 (9,999)
i would love to give these a proper review in different use cases, but they won't stay in my ears long enough to even walk around the house. i've swapped all provided tip, and reviewed the "proper" way to install and wear. i'm not doing anything wrong and i know how to wear earbuds. they just don't work in my (and apparently many others) ears. there needs to be a wingtip or some other way to better secure these in your ear than just the provided tips. as it stands, i can wear them in bed and that's about it. limited testing shows the performance is decent but hard to really pass judgement when i can't use them properly.
Respuesta de Samsung:
2021-02-10

Samsung Cares

Hello Adam, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth

Jon S
2 (9,999)

2021-02-02

Color : Phantom Violet
2 (9,999)
buds arrived defective where one bud was filled with static when using the active noise cancelling or ambient noise. samsung doesn't have a replacement program so they require it to be returned before they'll give credit to reorder it since it was part of the s21 order. they're of course on backorder. i found it frustrating to switch between my s21 and my macbook as well which required me to turn off bluetooth on the phone to not steal the connection back. they're not the most comfortable and i did have to disable touches in order to keep fixing the placement in my ears. i couldn't justify full price for the buds.
Respuesta de Samsung:
2021-02-03

Samsung Cares

Hello Jon S, we apologize that your experience with these earbuds was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth

Disappointed1234
1 (9,999)

2022-02-27

Color : Phantom Violet
1 (9,999)
I've had my galaxy buds pro for almost 12 months, and for the past approx 10 months I've been having ear issues- to the point that I have had to see the Dr and get antibiotics. I originally put the issues down to seasonal allergies, however I've recently realised the galaxy buds are actually the issue, I stopped using them and my ears got better, I use them again and the issues return. A quick online search revealed this is actually a known issue! Symptoms include runny wet fluid in ears followed by dry flaky itchiness, lose of hearing and blocked ears for days after using buds, and ringing in ears. Very disappointed.
Publicado originalmente en Samsung Australia
Aaron
5 (9,999)

2022-10-31

Colorado springs, CO

Color : Phantom Violet
5 (9,999)
I never write reviews but had these for a couple years and although it did take a little bit to get used to the shape, these earbuds have served me very well. These things connect to my phone easily and are extremely easy to control from the earbuds touch sensitive surface. This product is a testament to samsung's exemplary build quality with their products. Today my right earbud got ran over by a car in the parking lot and although it was slightly warped and scratched up it still works perfectly. The touch sensitive surface works, the mic works, it still charges and the sound quality hasn't been effected. It blows me away how high quality this product is, keep it up!
Kevin
2 (9,999)

2021-02-20

Camden, NJ

Color : Phantom Violet
2 (9,999)
depending how long you are using your earphones will determine your experience with them. the sound quality is great. i even like the noise cancelation. i'm glad they added water resistant to the pro. the reason i rated the earbuds low is because they do not stay in my ears perfectly due to the earbuds tips. once wax build up, the earbuds starts to slide out and there is always a constant adjustment. even after cleaning my ears thoroughly throughout the day, i am still constantly adjusting the earbuds. this is also frustrating when trying to workout. i have the buds live and they are more stable in my ears than the pro due to the shape and not having the tips.
Respuesta de Samsung:
2021-03-04

Samsung Cares

Hello Kevin, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth

Mike
3 (9,999)

2021-02-02

Color : Phantom Violet
3 (9,999)
[This review was collected as part of a promotion.] the buds pro sound is a little better than the buds+. the fit takes a little getting use to. the buds+ had as an advantage still because of the rubber ear fins. this helps secure the buds in the ear. the buds pro do not have this. the buds pro are slippery. make sure your hands have a good hold on them as you take them in and out of the case. wish the battery life was as long as the buds+. i have to be more aware as i use them through the day with conference calls. no warning when the battery is low or gone. buds pro will cut you off immediately. hope samsung next version has improvements with fit and battery life.
Respuesta de Samsung:
2021-02-03

Samsung Cares

Hello Mike, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth

David
2 (9,999)

2022-01-17

Color : Phantom Violet
2 (9,999)
after 30mins of having these earphones in my ear they started to get itchy and liquid stared coming out of both ears. i stopped using any ear phones for a week till they recovered. i then cleaned and sanitized the earphones. i tried the ear phones agian and same thing happened. i let my ears recover and started using my original buds with no problems. today i decided to try the pros again and same thing happen itchy ears and liquid coming out. last time using this earphones unfortunately. be careful if you have sensitive skin. i never had this problem with any other earphones not sure what could be causing this.
Respuesta de Samsung:
2022-01-19

Samsung Cares

Hello David, thank you for bringing this to our attention. We are sorry to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1144092225 ^Elizabeth

TKDs
3 (9,999)

2021-02-02

Color : Phantom Violet
3 (9,999)
they sound good but they don't fit correctly. the bud itself is large and heavy. the cone shape has to sit inside of your earlobe, if it doesn't they will constantly push outward and mine even fell out twice. also if the fit is not right you'll lose that seal you need to be able to take advantage of anc. i have average size ears. i have the buds + and was excited to try the new sound tech in these and they do sound a bit better, but not by much. my advice is if you don't have the plus or live and you think these will fit, they'll be great for you. i think these need to be a bit less top heavy and a bit smaller, with some locking wing tips (i really appreciate those now)
Respuesta de Samsung:
2021-02-03

Samsung Cares

Hello TKDs, thank you for the feedback. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth

JcaL
5 (9,999)

2021-03-03

36695

Color : Phantom Violet
5 (9,999)
i have owned the galaxy bud+, live, and now the pro. the pro's are definitely the best earbuds so far! they pair extremely well with my s21 ultra, love the touch commands. the active noise canceling works even better than i expected, very good for earbuds! the ambient sound is also much better than it was previously. i really enjoy using voice detect in the gym. if someone comes up to talk to me, once i start talking my music will quiet down and our voices will be amplified. its really amazing! they are a bit expensive, but are cheaper than airpod pros and just as good! (better design in my opinion goes to samsung)
Badtolz
4 (9,999)

2021-02-26

Color : Phantom Violet
4 (9,999)
my right ear usually spits out most ear buds regardless the tip installed. i've had to use buds with the hook that goes around your ear, but with glasses, it can be uncomfortable and annoying. i was very worried about these but figured i'd give them a go. surprisingly they fit just fine. i can move or just sit still and i don't feel them sneaking out. i'm no audiophile so they work just fine for my needs. can't speak on sound quality. they sound good to me. i rarely give 5 stars. so this is a 4.5 maybe. p.s. they won't fit everybody. if they don't, i don't think it's worth a bad review. they're one size fits most.
Recomendé este producto.
hails78
4 (9,999)

2021-10-24

illinois

Color : Phantom Violet
4 (9,999)
[This review was collected as part of a promotion.] I love them sound is great .could be more bass but still good . the only things I don't like are after an hour or so your ears start to hurt from wearing them . I used the smallest size but still hurt. I also do not like the placement of the control buttons .everytime you try to adjust them you pause or skip the song .I wish they could of been compatible with hey Google so you could do other things with them and avoid those buttons. they are the very first pair of expensive earbuds I've purchased definitely better quality than I was used to . just wish they didn't make my ears sore to touch after wearing them
Recomendé este producto.
Respuesta de Samsung:
2021-12-01

Samsung Cares

Hello hails78, thank you for reaching out. If I were in your position, I would feel the same way too. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. If you are still having issues, please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143937119 ^Elizabeth

awesmdiver
1 (9,999)

2021-01-29

Escondido, CA

Color : Phantom Violet
1 (9,999)
the quality of the buds and sound are fine and so far happy there. however, the bad is really bad and will probably casuse these buds to be tossed in the drawer until resolved. the issue is is these only work with samsung apps regarding assistant, messages, etc. no one uses bixby samsung but not allowing google assistant, messages, calendar, etc. to be used is just wrong. i bought buds, not your apps. hopefully this is just an update needed by google to those apps but if samsung has locked the buds to only allow bixby and their apps - in the junk drawer they go. if i had known this upon ordering (free or not) i would have picked something else with my 21 ultra.
Respuesta de Samsung:
2021-02-01

Samsung Cares

Hello awesmdiver, we apologize that this has been a less than ideal experience. Thank you for bringing this to our attention. Your feedback helps us to understand where we can take steps to improve our product. ^Elizabeth

Mapexonly
5 (9,999)

2021-10-01

Monroe, Michigan

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I bought these when I got my galaxy fold 3. I had previously had an iPhone with the air pods and a note 20 ultra. The air pods worked great for what they were but they always made my ears hurt and seemed like they just were all bass and mid mostly mid for clarity. These buds have incredible range in them. Lows you can feel, highs that are crisp, and mids that cut through the mix. The noise cancellation was about where I expected it but whatever feature it is that willows the sound to cut in around you when you’re talking to someone with noise cancellation on is my favorite feature. I can’t recommend these enough.
Recomendé este producto.
Carlo1967
5 (9,999)

2021-08-18

México

Color : Phantom Violet
5 (9,999)
Compre los galaxy buds pro el domingo pasado, en verdad que son espectaculares, sonido limpio y claro, para mí, graves, medios y agudos muy buenos, he usado de huawei los freebuds pro, los freebuds 4, los freelace pro, los skullcandy hes 3. Y los galaxy buds son los mejores, por muy poco sobre los pro de huawei, pero a mi me gustaron más, diseño, comodidad, materiales, características pero sobre todo por su sonido. El rock, pop, blues, jazz y clásica se escuchan muy decente. No duden en comprarlos. Y con mi galaxy note 9 van muy pero muy bien. Aprovecho para comentar mi decepción de no recibir la actualización de Android 11 cuando es un super teléfono aun en 2021.
Recomendé este producto.
Publicado originalmente en Samsung Mexico
Lil Nate
5 (9,999)

2021-02-05

California

Color : Phantom Violet
5 (9,999)
so listening to lil peep sounds absolutely amazing and to add is the weeknd and billie eilish his/her vocals sound absolutely amazing and beautiful now when it comes to heavy metal or just metal you dont wanna be on the normal mode and i like my music full blast aswell you wanna put the bass boost for slipknot metallica or classic rock prince michael jackson to lower the instrument and bring in the voice better to better the level of the song trust me i know how i want my music & i know how i wanna hear my music like that if you cant handle high volume too bad anyways all of us have limits (i have phantom black)
Recomendé este producto.
Sam G
1 (9,999)

2021-02-04

Seattle

Color : Phantom Violet
1 (9,999)
stupid buds make your ears hurt. i am a grown adult with big ears and these "buckets" not only make my ears hurt but also may jaw. they are so uncomfortable, after only 4 days i have pain in my ears. bad ergonomics, you don't have to make them huge to stick them inside your ear until you have pain so they won't fall out. you need suitable ergonomics and softer materials to make them comfortable. i thought , being the 3rd gen, they might actually be great. were the first 2 this bad? the sound bounces between ears as you turn your head, that the heck is that? you try to get ahead of yourself with all this ai nonsense. keep it clean samsung, remember always, less is more.
Respuesta de Samsung:
2021-02-04

Samsung Cares

Hello Sam G, we regret to hear of your experience with these earbuds. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1142925297 ^Elizabeth

Anonymous
5 (9,999)

2021-10-01

San Antonio, TX

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I got these earlier this year with my laptop. I honestly am amazed on how often I use these. I am a student and work full time. Zoom Meetings have clear sound coming through and I am told I come through a lot clearer than those with other buds. I have a pair of skull candy and Beats that were replaced by these. They fit so comfortable and the Active Noise Cancelling feature is amazing. I have mine set so it automatically turns on and off and it is honestly the best invention!! I cannot talk enough about how amazing Samsung products are! I highly recommend especially if you are always in Zoom Meetings like I am!
Recomendé este producto.
Liveinpeace
3 (9,999)

2021-02-26

Color : Phantom Violet
3 (9,999)
I have buds live which I receive with new samsung S21 ultra (amazing)promotion. But still bought buds pro thought they are much better according to YouTube reviews.. To my surprise Buds live sounds way better and fits fine to me. I was excited for buds pro but sadly does not fit in my ears and sound quality is good but not as good as Buds Live. I have to push them in all the time to prevent failing. However Buds pro fits fine to my husband who has a deeper and larger ear indent than mine. Buds pro noice cancellation is very good, sound is good and bad fit. I wish they were better designed to fit most ears.
Publicado originalmente en Samsung Australia
Aaron
2 (9,999)

2021-08-26

Color : Phantom Violet
2 (9,999)
it's a shame that this device has fatal flaws. the sound quality is pretty good, and the carrying case is super slick. i haven't gotten them wet, but they seem fairly robust. flaws: the anc has worked maybe once? when i attempt to turn on the noise cancelling, i'm told that i must insert both buds into my ears. the various software updates have made no difference. sometimes my music will randomly pause when i'm working out. i have no idea why. the touch controls are blocked, so it's not that. they aren't as comfortable and don't stay in place as well as the apple style alternative. the batteries are not replaceable, therefore these will eventually become more e-waste.
Respuesta de Samsung:
2021-09-02

Samsung Cares

Hello Aaron, thank you for sharing this detailed feedback. I understand where you're coming from. In order for us to look further into these issues, please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143666161 ^Elizabeth

M. Hayabusa.
5 (9,999)

2021-02-10

CDMX.

Color : Phantom Violet
5 (9,999)
Pros: audio increíble y renovado. Cancelación de ruido activa inteligente. Bajos muy graves y altos muy agudos. Tamaño. El diseño es simplemente precioso, la caja tiene un ligero estilo nacarado muy bonito y la plata en los audífonos definitivamente hace que las miradas se volteen hacia ti. Las llamadas se escuchan claras y con mucho mejor volumen. Muchas funciones como "modo gaming", "detección de voz", o "Bixby". Contras: La batería puede no ser estrictamente larga, sin embargo con un buen uso sí llegas a unas 7 - 8 horas de audio sólo con una carga de los audífonos, extendible con la caja de carga.
Recomendé este producto.
Publicado originalmente en Samsung Mexico
Bill F
2 (9,999)

2021-03-02

Santa Rosa, CA

Color : Phantom Violet
2 (9,999)
they're ok. sound quality is mediocre and the have a tendency to fall out of my ears. i've tried all the instructions, tips, tricks, and changed tips. they just don't fit well. yes, the tip i'm now using seals around the ear. it's the only tip with any chance of staying in properly. they have a tendency to fall out of my ears when working out. the sound quality isn't nearly as good as i expected. i had a great set of wired earphones from sony that worked great until the earphone jack was removed in the latest phones. the bose quietcomfort 35 ii's i have are my favorite, but not usable when working out.
Respuesta de Samsung:
2021-03-03

Samsung Cares

Hello Bill F, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth

Cheerfulspore74
1 (9,999)

2021-04-05

Color : Phantom Violet
1 (9,999)
Seriously Samsung! Today while sitting at a cafe, by myself, reading the menu one of these ridiculous brand new buds that do not stay in your ear popped out and rolled into thick bushes at the edge of the deck of the cafe. The cafe owner was brilliant and jumped into the bushes to attempt to retrieve these stupid buds which are now a AUD 300 waste of money. Seriously make an over the ear sleeve to hold these stupid things in place. Can t use them to work out, walk in, run in and apparently sit still in. If your looking for buds, forget these new samsung options and spend on a item that will not get lost. The sounds great when it stays in your ear, but they have to stay
Publicado originalmente en Samsung Australia
Anonymous
5 (9,999)

2021-10-15

San Jose

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I got this a year back as a replacement to galaxy bud and it is as per my expectation so far . Pros Great sound and pretty balanced for all kind of music. Noise cancelation pretty good ,i stopped using my Bose NC700 as it does pretty much the same thing. Ambient sound is ok ,at times it is little more noise Design is good ,have used many hours in flight without issue ,they dont fall. Charging is awesome ,battery never died on me ,phone back charging is helpful at time. Cons Thougu it supports easy switching to diff device ,seamless switch to multiple device would have been amazing ,it would have up its game by high margin. Touch sensitivity could be annoying at times.
Recomendé este producto.
Bryan
5 (9,999)

2021-02-14

New York

Color : Phantom Violet
5 (9,999)
i find these earbuds to be a big upgrade from my several year old wired earbuds also from samsung. having bluetooth really makes my earbuds a lot more comfortable and lets me be a lot more mobile. for me, these buds are very comfortable, have a bunch of features that can be utilized, are easy to use, have surprisingly good sound quality, and are fashoinable. even though a lot of other reviews mention the arbuds not fitting, they have not fallen out of my ears, but feel don't fit as tightly as i would like. luckily, there are 2 additional ear fittings to choose from in case the default one doesn't fit right.
Recomendé este producto.
LadyD
1 (9,999)

2021-08-20

Color : Phantom Violet
1 (9,999)
i wanted to like this buds so, so bad but after a couple of months i gave up! i like the brand, the color and fact that tbey go with my phone and watch but unfortunately they didn't meet my expectations. the kept falling oit of my ears even when i'm just walking, i tried all different sizes of the silicon ear adapters but they just kept in my ears if i'm walking very slow. another issue is that every time i wanted to adjust them during a call, they will drop the call even if you select tou h lock. i did like the sound though, the look, the color and the brand. but definitely will not recommend them!
Respuesta de Samsung:
2021-09-02

Samsung Cares

Hello LadyD, thank you for taking the time to leave this review. I understand how frustrating this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. In order for us to look further into your concerns, please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143666563 ^Elizabeth

Michael H
2 (9,999)

2021-02-15

Color : Phantom Violet
2 (9,999)
Similar to a number of other reviews, the sound is good but I just can't wear them. The design is terrible. I've changed the rubber tips and that isn't the problem, it's the actual shape of the bud. If they don't fit properly to the ear then you don't get the benefit of the noise cancelling either. Have reverted back to my original Samsung buds. Glad this was a redemption bonus with my phone. Also be careful, the "silver" colour is not like the pictures, it is a full mirror surface, they look ridiculous. As a huge Samsung advocate this is the most disappointing product I've ever owned, and will not use.
Publicado originalmente en Samsung Australia
EpiG
2 (9,999)

2021-02-25

South Jordan, Utah

Color : Phantom Violet
2 (9,999)
i am giving this a two-star rating because when i began using the buds, my inner ears began burning. as i kept them in my ears longer, they continued to burn more. when i took the ear buds out there was a chemical smell, so i naturally smelled the buds and there was a chemical smell to them. i am going to continue to try them out and hope the burning sensation goes away. another reason for the two-star rating is because the ordering process was very slow. when i first placed the order it showed i would get them on the 15th and here it is 10 days later. ugh! hopefully, i will be back in a few days to report that the burning sensation stopped and that the galaxy ear buds are amazing.
Respuesta de Samsung:
2021-03-03

Samsung Cares

Hello EpiG, thank you for bringing this to our attention. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143034617 ^Elizabeth

Anonymous
5 (9,999)

2021-06-16

Santa María

Color : Black
5 (9,999)
Al inicio son incómodos porque no sabía cómo colocármelos pero con el tiempo he aprendido y se te olvidan que los llevas puesto. la cancelación de ruido es muy buena, pasa un poco de ruido pero al poner música ya no se oyen. el sonido ambiente es espectacular y el sonido es lo mejor, tiene mucho cuerpo, bajos potentes y agudos presentes, el diseño es hermoso y la bateria podría durar más pero están muy bien. Simplemente son un 10/10.
Recomendé este producto.
Útil?
Publicado originalmente en Galaxy Buds Pro(SM-R190NZKAARO)

Calidad

5 (9,999)

Características

4 (9,999)
Billy
3 (9,999)

2021-02-25

Jersey City, NJ

Color : Phantom Violet
3 (9,999)
the independent buds are nice but this means they to bottom line, obviously, i buy a lot of samsung stuff. but, the buds side of things are a let down. major issues are no mute button, they fall out and no multipoint. i still use my plantronics for my everyday calls and moving around ready for calls as a result. i do like listening to music on them but they fall out. i would prefer the buds live form factor with ipx7, multipoint, the new wind noise mic system,, and a mute button for the perfect samsung offering which they don't sell yet. the music being better is a minor point given the other issues.
Respuesta de Samsung:
2021-03-03

Samsung Cares

Hello Billy, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth

westmonk
2 (9,999)

2021-01-25

Westborough, MA

Color : Phantom Violet
2 (9,999)
returned today. it pains me to write this since i've been a fan of samsung for so long. i was looking forward to the buds pro but unfortunately i could not get a consistent seal with these. others on the web are reporting the same. tried medium and large ear tips. i could get a seal if i pulled my ear lobes out a bit, then by shoving and twisting them in, but they would come loose after a short period of time. they have a good sound, but in my opinion they need eartip "wings" like the buds++. between these and the awful update i allowed to go through for my beloved galaxy note 10+ phone, it's a been a double whammy from samsung this week. can someone help me hide my camera hole???? :(
Rasa
3 (9,999)

2024-02-20

Color : Phantom Violet
3 (9,999)
[This review was collected as part of a promotion.] I bought these at the same time as my S24 ultra but unfortunately, they're not for me. The speaker of the left bud scratches the cartilage in my ear. I know this is probably my ear at fault and it would fit others fine but for me, it hurt so much that I've gone back to my old galaxy buds. While I was trying out the buds pro 2, I found music clarity great and noise cancelling was good too. On the downside, the ambient sound was very weird (didn't like it at all) and when I was going through a windy area with the ambient sound off, the whistling noise came through the buds. This didn't happen with my previous one. It's a shame, was really looking forward to the upgrade from my old buds!
Publicado originalmente en Samsung Australia
JLDS
1 (9,999)

2021-04-07

Color : Phantom Violet
1 (9,999)
Pros: +Decent Bass and sound Cons: - Fit is awful. Buds do not stay in your ears at all. I used to wear mine for running but kept having to stop as the buds were constantly falling out my ears. I can't even wear them round the house without having to continually stop and adjust them as they keep falling out! -These contraptions are so uncomfortable to wear its unreal. None of the supplied fittings fit properly. -Noise cancelling is average at best -Microphone quality is poor - people really struggle to hear me on the phone. -Touch controls are sporadic Would not recommend. Massive let down.
Publicado originalmente en Samsung UK
Mandy E
3 (9,999)

2021-09-16

Davenport, FL

Color : Phantom Violet
3 (9,999)
i had the original galaxy buds and loved them. these have a much better sound and longer battery life than the originals but the design is positively awful. my ears hurt after less than an hour of wearing them. i have tried all three tip sizes - the small are too tiny and the large are too big. the medium seem ok but the overall design just hurts my ears. plus they fall out all the time. the originals had the exchangeable wings that made them much more comfortable, fit better and stay in. hopefully samsung will fix the design for the pro version eventually. as it is now, i would rather deal with the slightly downgraded sound quality of my original buds than the soreness from these ones.
Respuesta de Samsung:
2021-09-17

Samsung Cares

Hello Mandy E, thank you for reaching out. I understand how difficult this has been for you. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. In order for us to look further into your concerns, please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143711149 ^Elizabeth

Lindsey
1 (9,999)

2021-10-13

Newark, NY

Color : Phantom Violet
1 (9,999)
i was so excited to get this! then i was so disappointed. they hurt my ears so so bad! the design for fitting in your ear comfortable is awful. they don't stay in my ears at all! i cant walk with them let alone run which is why i purchased them in the first place. i cant clean my house or use them while i'm gardening. i was so mad when they fell out few minutes in to me using and landed in the dirt. the sound is amazing the music with outside noise blocked out is great. poor design for actually everyday use! never had problems hearing while talking on phone. just that i cant keep them in my ears.
Fathom1010
4 (9,999)

2021-10-15

Springfield, Oregon

Color : Phantom Violet
4 (9,999)
[This review was collected as part of a promotion.] The Galaxy Buds Pro have the best quality sound and bass that I've ever heard. They come with a great rechargeable case that charges them when you are out and about. The buds themselves recharge very quickly and both the buds and the case are very stylish. They also have great outside noise reduction and you can take a phone call with ease. The reason I only gave them 4 stars was due to the fit of these buds. They are not made for small ears. Regardless that the Galaxy Buds Pro don't fit the best in my small ears, I still love them for their sound quality, bass and noise reduction and will continue to use them for years to come. They are the best earbud purchase that I've ever made.
Recomendé este producto.
Re zero
3 (9,999)

2022-07-04

Color : Phantom Violet
3 (9,999)
everything about these buds is sub par. average at best. the most subjective (and personal) critique is the fit. for me, horrible. so bad that i don't even bring them out the house for fear of them falling out (which they seem to do every 5 minutes even after multiple tip switches). secondly, the battery life is poor, in comparison to other brands, and this includes the charging case. noise cancelling is average. and the auto switching between different samsung devices (of which i have several) is finicky and seems to work when it wants to. all in all, in comparison to other top brands i've tried in this space, i would put the near the bottom of the pile, especially considering the price.
Respuesta de Samsung:
2022-07-21

Social Commerce

Re zero, we appreciate your feedback as we constantly strive to improve our products and provide the best possible customer experience. Below we’ve linked the manual to your Samsung Galaxy Buds Pro that will assist you in getting the most out of your device’s great features. We’ve also linked the support team to assist you in troubleshooting your device with the auto switching between the other Samsung devices you own. Please feel free to reach out to us with any other questions regarding your Samsung products. –Elizabeth Samsung Galaxy Buds Pro Manual https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Anonymous
5 (9,999)

2022-09-29

Ciudad Juárez, Chihuahua, México.

Color : Phantom Violet
5 (9,999)
Me encantan, funcionan perfecto en Samsung S22 Ultra y en conjunto con el Galaxy Watch 4 Classic. Desde que abro el estuche ya están conectados . Una sola carga es suficiente para mi entrenamiento diario de 3 horas. Los cargo 1 vez por semana. El día de hoy Jueves están al 40% de carga en estuche y al 100% en cada uno lo que significa que mi entrenamiento de lunes a viernes esta cubierto . Traten de colocar bien los auriculares y probarse todas las almohadillas para que no se les caigan sin duda son muy buenos. Antes tenía los Air pods pro y no me daban ni la batería ni el sonido además qué empezaron a crujir de la nada. Por eso me cambia a samsung y creo que aquí me quedaré un tiempo .
Publicado originalmente en Samsung Mexico
Alan
3 (9,999)

2021-02-25

Color : Phantom Violet
3 (9,999)
just received them today. what it really boils down to is preference. for my ears they do not fit comfortably. after 30-60 minutes of having them in my ears become sore. sound is ok, talking with someone on the phone seems to be ok. it's just the fit that is bothersome for me. going to give it a few more days to try them out but at this point i'm looking at returning them. i had plantronics blue tooth for a few years till they gave out. i could have that on all day and couldn't even feel like i had anything on my ear. i mainly used them for talking on the phone never listening to music.
Recomendé este producto.
Respuesta de Samsung:
2021-03-03

Samsung Cares

Hello Alan, we apologize for any inconveniences this experience may have caused. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143034695 ^Elizabeth

Jess
4 (9,999)

2022-04-24

Color : Phantom Violet
4 (9,999)
i've been using these for months. the best part is the sound, being able to flit from ambient to noise cancelling with ease and not losing that quality. i can connect from my phone to laptop between getting a call and continuing with what i was doing. they charge quick which is very handy. only critical is them not staying in my ears too well. they provide three total bud sizes but none of them keep them in place if i move too much so your best bet is comfortand not snugness; working out with them requires you to set them to block touch because you'll likely be pressing them in every so often.
Recomendé este producto.
HenRMJ
5 (9,999)

2021-10-15

Las Vegas, Nv

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I got them on release and the sound is really good. They have built in subwoofers that allow for a stronger bass without taking away from the high ends. It definitely makes a difference. I tested the microphone on a call and my friend said they sounded good. I've always been a little iffy about earbud microphones but with no noticeable drop-off in audio quality, I definitely think these microphones are great. The auto attenuation is the only feature I found to be lacking. Sometimes it didn't pick up when I was talking and I just found it to be more inconsistent than I would've liked. Not a big issue since it has a phone feature where you can turn it off or on manually. Overall would recommend
Recomendé este producto.
Samsung tester 007
4 (9,999)

2021-10-02

Reynoldsburg. Ohio

Color : Phantom Violet
4 (9,999)
[This review was collected as part of a promotion.] Pros Design is good Lots of new features that previous models lack Battery life decent not the best Phone calls are great as long as there is no wind blowing Music sounds great wish for lil more volume Cons Need wind canceling Nee more volume need instruction video how to wear properly or and notification stating not in your ear correct. If they are not in your ear perfectly noise canceling does not work effectively. Samsung just increase volume of Buds+ and add more eartips and 360 audio. Those would be airpod pro killers. They sound good in any enviroment noisey or quiet and have long battery life. Good comfort. FYI i have every earbud Samsung makes. Thanks for listening
Recomendé este producto.
Radiant Shine Detailing
5 (9,999)

2021-10-01

Portland, Oregon

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I've had them for almost a year now and upgraded from the first generation of galaxy buds. The sound quality is massively better than the first Gen. The battery life is much shorter. I suspect they use a similar battery but have much stronger speakers/drivers so the tradeoff is better sound for less battery which is preferred for me. I wear them under my helmet while riding my motorcycle to protect from wind noise and to enjoy navigation or music while rising. The audio pass through when music stops is great so that I can have conversations while keeping them in my ears even with a helmet on. They do not stay in my ears very well no matter what ear piece I use though. But they are comfortable.
Recomendé este producto.
Micha
4 (9,999)

2021-03-13

Orlando, FL

Color : Phantom Violet
4 (9,999)
so i bought these after having the buds+ for over 6 months. for me, the buds+ are the single worst headset i've owned that gave me horrible unpleasant pain and tinny sound. however, the buds pro work much better for my ears. after i saw the reviews i was incredibly worried about the fit, but honestly they are pretty good. i wouldn't jump with them on though. i have small ear canals and oddly shaped ears. i'm the type that can't do the beans/pod headsets. while the buds pro aren't true in ears, they are quite alright in the fit department. not perfect but much more pleasant than the buds+. sound is pretty good. all in all, i'm actually glad i went by my own experience rather than the reviews.
Recomendé este producto.
Peter A
2 (9,999)

2021-02-12

Color : Phantom Violet
2 (9,999)
I received these with my s21 ultra. These buds are a very poor fit. They are very uncomfortable to wear. Because of the poor fit, I don't believe that you don't get the high quality experience that would be expected from Samsung. My wife has the 'buds plus,' and I much prefer those to the pros, the sound is much better and they are much more comfortable. My wife's ears are much more forgiving, however she backs up my judgement, as do other comments listed here. I wouldn't buy these without the opportunity to wear them first. Had I actually purchased these, I would have returned them.
Publicado originalmente en Samsung Australia
Arturss
1 (9,999)

2022-05-04

Newark

Color : Phantom Violet
1 (9,999)
Sound on right earbud was not equal to the left one, so booked a repair, after i've sent it back to samsung the both earbuds been replaced as when it came back the serial numbers was diferent from the previous. Also when i sent it, the silicon tips on them was large size and when i got it back the tips left on them medium size, so i still cant use them, i rang to customer support, they said the tips will be sent to me, but it will be more than two weeks without ear buds and if somebody thinks that brand like samsung can make a mistake, yes i agree, but they loose a customers because of that
Publicado originalmente en Samsung UK
Respuesta de Samsung:
2022-08-29

Support

Thank you for taking the time to share your feedback with us. We understand that spending two weeks without being able to use your Buds will be an inconvenience for you, and we apologise for the mistake made when sending you the wrong size ear tips when returning your repaired Buds. We are sure that once your new ear tips arrive you will be able to enjoy the quality Buds Pro sound for many years to come! ^CR at Samsung Support

Jaidita
1 (9,999)

2022-05-11

Color : Phantom Violet
1 (9,999)
Los auriculares se caen no hay manera de que se queden en el oído. Resulta que un segundo están y se salen rebotando y ni dormida en cama se ajusta para lo costoso que son .solo digo que ingeniero les dijo que era un producto apto para vender y ofrecerlo con su prestigiosa marca ✔️ por favor escribirme y darme solon un motivo porque ?son tan malos
[D] Alternative Text [D] Alternative Text
Publicado originalmente en Samsung Spain
Pakole
4 (9,999)

2021-10-27

Everett, WA

Color : Phantom Violet
4 (9,999)
[This review was collected as part of a promotion.] I'm really happy with the pros. They are great. They block sound. They provide great listening experience without blasting the volume. Lastly, the seamless connection between Samsung devices is priceless. It is great to be listening to music on your watch or tablet and have a call come in and the buds auto magically switch to the phone and then switch back when the call is done. Bixby routines make the full experience tailored to how your life looks. These are an incredible step up from the buds in endurance and Liv in terms of proformance. The one issue I have is they push out of my ears.
Recomendé este producto.
Respuesta de Samsung:
2021-12-13

Samsung Cares

Hello Pakole, thank you for taking the time to leave this review! We are happy to hear that you are enjoying these earbuds and all the great features they have to offer. Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that may help you learn more about how to wear them. ^Elizabeth

rolcu
5 (9,999)

2022-01-04

San José. Costa Rica.

Color : Phantom Violet
5 (9,999)
Compré el producto el mes pasado y las características en su uso lo ubican en lo mejor del mercado para teletrabajar. La cancelación activa de ruido permite mantener la concentración en lo que se está escuchando para el entretenimiento o en actividades laborales, aún en ambientes con mucho ruido. La utilización del sonido ambiental en ambientes de trabajo permite atender conversaciones con una adaptación optima del sonido. El diseño es elegante y discreto lo que permite combinar con muchos tipos de vestimenta incluyendo formales para actividades que lo requieren. El rendimiento de su batería es optimo y permite la utilización continua por largos periodos de tiempo antes de necesitar una recarga.
Recomendé este producto.
Publicado originalmente en Samsung Latin
Robert
3 (9,999)

2021-01-20

Atlanta, Georgia

Color : Phantom Violet
3 (9,999)
i've officially had these for 24 hours and i love the sound quality they're way better than the past generations i have them all. the reason for my 3 stars is because they seriously hurt to wear for more than 20 minutes, i even went on samsung to make sure i was wearing them properly and i was. i changed out the tips and i'm going to give them another 24 hours before i make the decision to return them which sucks because they truly are amazing. don't let this review persuade you from trying them out because they may fit perfectly for you but sadly enough it's probably not the case for me.
Recomendé este producto.
Respuesta de Samsung:
2021-01-21

Samsung Cares

Hello Robert, we apologize that your experience with these earbuds has been less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth

sqa4life
2 (9,999)

2021-01-31

Color : Phantom Violet
2 (9,999)
i've had all model of the galaxy buds and i the buds+ is my favorite. recently bought the pro. it sounds awesome, but, it doesn't stay in the ear due to the ear tips is hard and doesn't stay in the ear like the buds+. this galaxy pro should be shipped with the buds+ ear tips. unfortunately, the ear tips for the bud+ doesn't fit the pro. i am curious how the samsung qa department checked this off. did it even pass uat? i am sticking with the bud+. battery life is better, fits better, and can wear all day. there is a cool feature on the buds+ that the pro doesn't have. while wearing the buds+, you can tap twice near your ears to increase/decrease the volume. no need to touch the ear buds.
Respuesta de Samsung:
2021-02-01

Samsung Cares

Hello sqa4life, thank you for sharing your experience! Here is a link (https://www.samsung.com/us/support/answer/ANS00082785/) to an article that will help you learn more about how to wear these earbuds. ^Elizabeth

Saultysenorita
5 (9,999)

2021-10-05

El Paso TX

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I have been a fan of Samsungs earphones from the very beginning and it seems that every year the features and the sound get better and better. My Galaxy Buds pro havE not disappointed me so far. I love the way they look, they are very comfortable to wear for extended periods of time(well at least for me)but I do get that everybody’s ears are different. Although I haven’t really the features that these headphones provide; for me the quality and the sound are good enough for me and will continue to be a Loyal Samsung customer provided they continue with their great service and products.
Recomendé este producto.
jlee
3 (9,999)

2021-02-08

ny

Color : Phantom Violet
3 (9,999)
these are my first wireless buds ever and i was so excited. they look and feel great, they fit really nice, though i could feel them sliding out a bit at times. the sound was amazing, the 2 modes(anc and as) were good. they were perfect... until day 5 when the audio started to mess up. i was watching my show and i noticed the the sound would start going in and out as if i was switching between all the equalizer modes. meanwhile the mode was on normal. i went to my music app to see if it does the same and to make sure i wasnt going crazy and it did the same thing. what i also noticed is the audio would play normal in both buds then play loud in one ear then go back to both buds. so yea im not happy
Respuesta de Samsung:
2021-02-09

Samsung Cares

Hello jlee, we regret to hear of your experience with these earbuds. We would definitely like to look into this issue further for you. Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1142945318 ^Elizabeth

BobNick
5 (9,999)

2021-02-04

San Diego, CA

Color : Phantom Violet
5 (9,999)
the galaxy buds pro are the best sounding ear buds i have ever owned. no question about it. other things i love about them are anc, ambient sound and of course being able to adjust volume by touching the ear buds [what a concept!]. i was struggling with the fact the earbuds were slowly falling our of my ears until last night, when i realized i was wearing them wrong. the buds are designed to interlock with your ears. similar to the galaxy buds live, the galaxy buds pro nest within your ears and will not fall out. now that i know how to wear them i love them even more. great job samsung!
Recomendé este producto.
Alex
5 (9,999)

2021-10-15

California, CA

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I bought these a while back ago when I switched over to my new galaxy s21 to accompany them, before this I had an iPhone with some airpods but decided to switch cause Samsung looked more appealing. And I have to say that was one of the best decisions I've ever made the sound quality of the galaxy buds pro is just amazing, much better than my old pair of airpods, and the noise canceling on them is incredible it makes the experience so much better. So with all of this I can confidently say that they are the best wireless ear buds I've ever tried and I have tried a decent amount of ear buds
Recomendé este producto.
Campbell
5 (9,999)

2021-01-27

Austin, Texas

Color : Phantom Violet
5 (9,999)
as of day 1, i love these. compared to the galaxy buds +, these are a huge improvement in almost every way: -styling: the matte finish and overall look of the earbuds feels and looks much more premium than the glossy plastic look of the buds+ -sound: the sound is incredible. it's over twice as loud as the buds+ and super immersive. -features: the anc is a great addition as well as the improved ambient sound feature -comfort: the eartips for the buds pro are much better and more comfortable. the only area where the buds pro is lacking is the battery life, but it's not too bad. overall i am very pleased, and i hope i don't have audio driver issues like i did with my buds+ (twice). well done samsung!
Recomendé este producto.
Gina
2 (9,999)

2021-07-14

Color : Phantom Violet
2 (9,999)
i finally traded in my samsung buds for the pro. though i love the sound, calls are crystal clear, no complaints from caller's. they can't tell that i'm using a bluetooth device. and i love the color, phantom violet. but the fit is absolutely horrible! i changed the tips from medium to the small to the large, and that didn't help. i've had them for almost a month and one of them fell off my ear. it almost fell down a hole in the street. i was fortunate i caught it on time. it's not the first time, and they just hurt my ears. i have to take them off after a while to give my ears relief.
Respuesta de Samsung:
2021-07-15

Samsung Cares

Hello Gina, thanks for reaching out. I understand what you're going through. Please contact us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143521315 ^Elizabeth

Kaptivate
1 (9,999)

2021-07-13

Color : Phantom Violet
1 (9,999)
Causes ear infections please be warned. i have been in extreme pain and discomfort for several months and it has now been realized that it is all due to these ear buds. i received these when ordering my new s21 ultra phone. upon receiving them i thought they would be great. after using them for only 30 minutes my ears start to burn and leak fluid. multiple doctors visits later i am still suffering from flakey skin in my earn canal and lots of itching. i have been a long time samsung supporter. bought my first samsung tv in 2007 and have never looked back. incredibly disappointed that i may be dealing with this for quite some time as my ears heal. seems like they dropped the ball somewhere on this.
Beljeferon
1 (9,999)

2021-10-04

Rochester, NY

Color : Phantom Violet
1 (9,999)
i purchased the buds pro since they were so highly reviewed. i was badly disappointed. when i made phone calls with them on the person i was speaking to had feedback - they could hear themselves speaking 2 seconds after they spoke. imagine how terrible that is. i even called samsung tech support several times with them on - and asked, "can you hear yourself speaking in your own ears?" and they could. "that's the problem," i told them. they agreed. but - there is no fix. they sent me a new set. same problem. don't waste you time and money on these. there are better out there.
FanBoii23
5 (9,999)

2021-10-15

Portland, OR

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] Bought these at launch and they have not disappointed. The battery life is enough to get me through a long commute and the quick case charge has them up and working long enough for a full work day. They sound amazing, the new drivers make for some deep bass from such little earbuds. The active noise canceling could be a. It better, but gets the job done. The voice detect is also great, but wish the audio playback was paused instead of just lowering the volume. Returning features were very welcomed like controlling the volume by tapping the edge. Overall great earbuds, at a great price
Recomendé este producto.
Monstermutze
4 (9,999)

2021-06-14

Braunschweig

Color : Phantom Violet
4 (9,999)
Das Klangbild ist für diese doch recht kleinen In-Ears beeindruckend. Und leider musste das echte AKG als SAMSUNG Electronics Harman aufkaufte sterben (Das wäre eine Geschichte die hiermit eigentlich nichts zu tun hat, aber da SAMSUNG immer so groß damit wirbt egal ob auf der Rückseite meines SAMSUNG Galaxy Tab S7+ oder auf der Ladeschachtel der SAMSUNG Galaxy Buds Pro und der SAMSUNG Galaxy Buds die ich vor diesen benutzte hat es leider dich etwas damit zu tun.). Ich hätte gerne fünf Sterne gegeben, aber da die eartips so schlecht an den Kopfhörern sitzen daduch dann und wann im Hörkanal bleiben und es echt umständlich ist diese wieder aus dem Hörkanal pulen zu dürfen gibt es leider nur vier Sterne.
Recomendé este producto.
Publicado originalmente en Samsung Germany
ctro
1 (9,999)

2021-02-17

Color : Phantom Violet
1 (9,999)
outstanding sound and battery life. unfortunately this doesn't make up for the bad anc (likely the worst at this price point), connectivity issues with non-galaxy devices, and price. my fit isn't as bad as the other reviewer's, but even following the samsung fit guide results in them slowly falling out over time. my pair seem to have completely failed, since the left bud made random, loud popping noises and now no longer registers as being in my ear. i was really excited for these, but the competitor options are much better. products at this price point shouldn't have these issues.
Respuesta de Samsung:
2021-03-05

Samsung Cares

Hello ctro, thank you for bringing this to our attention. We would definitely like to look into this matter further for you. Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1143043691 ^Elizabeth

Toxic Danger
5 (9,999)

2021-10-15

Michigan

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I have had the Galaxy Buds Pro for a few months now and they are still performing great. Pretty good sound for being earbuds. The case is perfect for travel and makes it so my earbuds are always charged. Works well for phone calls. Noise cancelling and ambient sound modes work well. Very cool look. The touch controls work surprisingly well, although it can be easy to misuse them due to them being touch. The only real issue I have with them is that they can become uncomfortable to wear after extended periods of time (for me, about an hour). All factors considered, a very good product.
Recomendé este producto.
Schmitty
2 (9,999)

2021-01-30

Color : Phantom Violet
2 (9,999)
uncomfortable! that is the one word that best describes this new buds design. while they certainly sound better than the buds+ that they technically replace, it has come at the detrimental cost of comfort and usability. i don't know how something so flawed got past so many people because this hard plastic and oddly shaped design is clearly a pathetic joke or the people who made this are aliens with weirdly shaped ears. i expect better from samsung/akg, especially since they set the bar so high and got it so right with the buds+. the price increase also doesn't make things any better.
Respuesta de Samsung:
2021-02-01

Samsung Cares

Hello Schmitty, we regret to hear of your experience with these earbuds! We would love the opportunity to look into this matter further for you. Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 - Reference ticket number: 1142910232 ^Elizabeth

rigagi
1 (9,999)

2022-03-24

Lima

Color : Phantom Violet
1 (9,999)
Empecé a usar el entorno Samsung, al adquirir al A50 y me gusto el entorno SAMSUNG y por ello continúe con mi Tablet y el TV, por ello decidí adquirir estos audífonos. Busque referencias y reseñas de los audífonos y me decidí a adquirirlos (al margen que son caros). De que valen unos audífonos que te brindan un buen sonido, una buena cancelación de ruido, herramientas para manejarlos si al final se te caen de los oídos, al menor movimiento con mi mandíbula se desprenden de los oídos, así que tienes que estar ajustándolos con regular frecuencia a los oídos o recogerlos del suelo y OJO que probé con todas las almohadillas. Además no son cómodos para tenerlos mucho tiempo en los oídos. Muy mala compra.
Publicado originalmente en Samsung Peru
Sneakkick2
5 (9,999)

2021-10-01

Fort Myers, Fl

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I was fortunate to get my hands on Samsung Earbuds. Crisp sound plus ample amount of features to adjust the quality of sounds from your device is impeccable. I worked for a large grocery retailer in southeast United States this company is ALL about premier customer service. I popped my left ear bud with no fear of me sacrificing quality customer service. One of the Galaxy Buds Pro features AMBIENT SOUND allowed me to listen to audiobooks galore while constantly providing quality service to the company customers. I learned a new skill while working because my Galaxy Buds and Audible.
Recomendé este producto.
Kenney
2 (9,999)

2021-02-07

Hammonton, Nj

Color : Phantom Violet
2 (9,999)
the good sound quality ambient ( better then the +) voice detect the bad doest not fit properly in ear anc is not that very good maybe at best blocks 70% and that's only with certain frequencies. the very bad battery life this is such a let down. my buds + are way better in battery life. i can talk over 8 hours and still have battery left over. with the pros can't talk 2 hours and the battery is dead. well thats the reason i returned them the 2nd day. i really don't see the hype for these buds i'll wait till they make a pair like the buds + but with the features of the pros
Respuesta de Samsung:
2021-02-08

Samsung Cares

Hello Kenney, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth

Rychuu
3 (9,999)

2021-06-29

Color : Phantom Violet
3 (9,999)
My buds pro came with my s20 ultra as promo. The noise cancellation and ambient sound are good options and my guess took up most of the engineering funding. I use them when I work out at the gym (not often) and they do the job if you're patient. I have small ears and have used the smallest 'buds'. If you push them in hard enough they dont fall when running in thredmills. They're very touch sensitive, cant do lat pull downs without pausing/ changing volumes. It has been causing some ear irritations and liquid coming out of my ear if I work out longer than an hour and usually goes away after 2 days. That trade off not really worth it. So yes to design, performance, features etc. No to functionality..
Publicado originalmente en Samsung Australia
VegaTech
4 (9,999)

2021-01-31

Gonzales, TX

Color : Phantom Violet
4 (9,999)
i consider myself to know a little about "audio" and have become very fond of several of samsungs ear buds. this newest iteration from samsung is really good however does not seem to isolate as well as i would like and the tips are not as comfortable as the others they've offered in the past. the audio however is where the buds come to life and really sound very clear and solid. i'm patiently waiting for some comply tips that will make a huge difference in the overall experience. these buds pair nicely with my z fold 2 and have really good microphones built into them and are very detailed and allow for great use as wireless mics when making calls or videos, no one can tell i'm using a bluetooth headset.
Wraymar
3 (9,999)

2021-10-15

Brooklyn NY

Color : Phantom Violet
3 (9,999)
[This review was collected as part of a promotion.] I had the earbuds for a couple of months now and I can say these are awesome, the bad thing about it is the fit. The left side stays in my ear perfectly but the right side does not stay in the ear at all, I tried everything, I clean my ears too so its not earwax causing the problem. It's like the best time for me to use these is when I'm not moving at all because I can't walk, chew anything, sneeze, cough or even turn my head with them. I've also checked youtube and there's other people having the same problem so I'm not crazy and yes I know how to apply them, I watched samsung tutorial. Also noise canceling isn't that great but you can definitely feel a difference in a loud area it would sound muffled.
Tech1Tv
5 (9,999)

2022-04-19

Woodstock, GA

Color : Phantom Violet
5 (9,999)
[This review was collected as part of a promotion.] I’ve been using the Galaxy Buds Pro because i pre-ordered my with the Galaxy S21+ last year. I loved it then and still loved it now with my Galaxy S22, it sounds great and the ANC is just marvelous. I been with Samsung since 2011 when the Galaxy S 4G came out and i’m not going anywhere
Recomendé este producto.

Manual del usuario y descargas

Manual de Usuario

ver 1.2 | 0.72 MB

2021-06-21

ESPAÑOL

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Manual de Usuario

ver 1.2 | 0.74 MB

2021-06-21

INGLÉS

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Guía de Seguridad

ver 1.0 | 6.86 MB

2021-01-18

INGLÉS, ESPAÑOL
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Soluciones y consejos

Soporte de productos

Encontrá respuestas a tus preguntas sobre el producto

Soporte de productos

Aprovechá los dispositivos y servicios Samsung.

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chat en vivo

Consulta nuestros productos y obtén guía sobre qué modelo necesitas.

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* Una característica principal puede diferir de aquella descrita en las especificaciones técnicas

* Imagen simulada con fines ilustrativos.

* Compatibilidad: Galaxy S21|S21+|S21 Ultra 5G, Galaxy S20|S20+|S20 Ultra, Galaxy Note20|20+, Galaxy Fold, Galaxy Z Fold2 5G, Galaxy Z Flip, Galaxy S20 FE, Galaxy S10e|S10|S10+, Galaxy Note10|10+, Galaxy Tab S7|S7+, Galaxy Tab S6, Galaxy Tab S6 Lite con OneUI 3.1 o superior