Samsung Jet Bot™+ Robot Vacuum Cleaner

White
VR30T80313W/EU

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Highlights

JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning.

LiDAR Sensor

A bottom of JetBot shows High-efficiency brush and a close-up of its extractors shows cutting hairs finely to avoid tangles.

Self-cleaning Brush

Jet Bot 80 is cleaning in the living room and kitchen, being controlled remotely via SmartThings and upgraded Wi-Fi control.

Upgraded Wi-Fi Control

Features

Clean your home thoroughly and hygienically

Highlights

Jet Bot 80 uses its LiDAR Sensor to learn the layout of a stylish living room before cleaning.

LiDAR Sensor

Clean your home more efficiently and thoroughly, as it calculates its location accurately and optimizes its path.

A bottom of JetBot shows self-cleaning brush and a close-up of its extractors shows cutting hairs finely to avoid tangles.

High-efficiency Brush

Clean carpets and hard floors more effectively and with fewer tangles.

A JetBot is controlled remotely via SmartThings and upgraded Wi-Fi control, enabling scheduled cleaning in pre-set areas.

Upgraded Wi-Fi Control

Control and monitor Jet Bot anytime, anywhere with Wi-Fi control.

Navigates precisely & cleans efficiently

LiDAR Sensor

Clean your home more efficiently and thoroughly, as it calculates its location accurately and optimises its path. A LiDAR Sensor accurately tracks Jet Bot’s location by scanning a room* to gather distance information. So it moves around efficiently and covers more of your home**.

JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning. JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning.
JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning. JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning.

* Scans 360° over an area of 6 meters at 10 rotations per second.** Based on internal testing in an area with furniture arranged in similar way to a real home environment compared with a conventional Samsung VR7000M.

Effortlessly powerful cleaning

Powerful Cleaning

Clean your home much more effectively with advanced technologies that enable powerful cleaning. The Digital Inverter Motor maximises suction power. A High-efficiency Brush also cleans any type of floor, including carpet and hardwood, with fewer tangles.

Automatic suction power control

Intelligent Power Control

Clean hard floors and carpets thoroughly. Jet Bot’s Intelligent Power Control identifies the type of surface and amount of dust. Then it automatically adjusts the suction power to clean it thoroughly. So it increases the suction power to clean deeper into carpets with power control technology.

Effective cleaning on any type of floor

High-efficiency Brush

Clean carpets and hard floors more effectively and with fewer tangles. The robot vacuum cleaner’s High-efficiency Brush has fine fibres made of soft woven textiles, including anti-static silver. High-efficiency Extractors also grind-up hairs to avoid getting them tangled around the brush.

Easy to empty & fully washable dustbin

Fully Washable Dustbin

Keep your dustbin hygienically clean and empty your robot vacuum cleaner with ease. The whole 0.4L dustbin is fully washable, so it can be kept clean and hygienic.

Easy remote control using a smartphone

Upgraded Wi-Fi Control

Control and monitor your Jet Bot anytime, anywhere with its upgraded Wi-Fi control. Using the SmartThings App*, you can remotely schedule it to clean selected rooms or set virtual no-go zones. And you can monitor the cleaning status to see where it is cleaning in real time using Jet Live.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Selectively choose which rooms to clean

Select & Go

Maximise efficiency and save time by choosing specific areas to clean using Select & Go. Jet Bot recognises rooms and can clean them selectively, on a room by room basis, ensuring that your home is cleaned quickly and efficiently.

Set restricted areas to prevent access

No-go Zone

Avoid valuable furniture, certain rooms or any other areas you choose. Using a SmartThings App* you can create “no-go zones” or virtual walls by selecting locations on a map of your home. They prevent the robot vacuum cleaner from going into the areas without having to set-up physical barriers.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Real-time tracking of cleaning progress

Live Cleaning Report

Check Jet Bot’s progress and status in real-time using a SmartThings App*. With Live Cleaning Report, you can quickly view its movement on a map of your home from wherever you are. You can see where it has cleaned, pause it or instruct it to stop. And you can also view the cleaning history.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Simply speak and Jet Bot will act

Voice Recognition*

Clean your home with just your voice! You can start and stop cleaning, locate the robot, schedule your next cleaning session and more** by using Samsung Bixby***, Amazon Alexa**** or Google Assistant*****. As long as the Jet Bot is connected to wi-fi, you can tell the robot what you want it to do.

* Service availability may vary by region.** Bixby commands include Scheduling, Moving, Charging, Changing cleaning mode, Checking the robot's status, and Finding the robot's location*** Bixby only recognizes certain accents and dialects of English (UK), English (US), French (France), German (Germany), Italian (Italy), Korean (South Korea), Mandarin Chinese (China), Spanish (Spain) and Portuguese (Brazil). Other languages to be supported. Bixby is available on select Samsung smart phones. Jet Bot need to be registered with SmartThings. **** Amazon, Alexa, and all related logos are trademarks of amazon.com, Inc. or its affiliates***** Google and related marks and logos are trademarks of Google LLC.

What's in the box

Specifications

  • Dust Capacity

    0.4 L

  • Max Consumption Power

    60 W

  • Set Weight with Stand

    3.4 kg

  • Set Dimension (WxHxD)

    350x99.8x350 mm

  • Net Weight

    3.81 kg

  • Net Dimension (WxHxD)

    350x105x430 mm

  • Main Color

    Misty White

  • Point Color

    Misty White

  • Digital Inverter Motor

    Yes

  • CPU Type

    Quad-Core R18

  • LiDAR Sensor

    Yes

  • Anti-Cliff

    Yes

  • Max Consumption Power

    60 W

  • Max Running Time

    90 min

  • Noise Level

    76 dBA

  • Display Type

    LED

  • Battery Type

    Li-ion

  • Voltage

    21.9 V

  • Charging Time

    240 min

  • Charging Station

    Yes

  • Pre-Motor

    Yes

  • Main Brush 1

    High-efficiency Brush

  • Side

    1 EA

  • Type

    Bagless

  • Dust Capacity

    0.4 L

  • Magnetic Tape

    1 EA

  • Extra Side Brush

    1 EA

  • Extra Filter

    Pre-Motor Filter 1EA

  • SmartThings App Support

    Yes

  • Bixby, Alexa, Google Assistant Support

    Yes

  • Live Cleaning Report

    Yes

  • Select & Go

    Yes

  • No go Zone

    Yes

  • Voice Guide

    Yes

  • Scheduling

    Yes

  • Wi-fi Control

    Yes

  • Intelligent Power Control

    Yes

  • Washable Dust Bin

    Yes

  • Auto-Docking

    Yes

  • Set Dimension (WxHxD)

    350x99.8x350 mm

  • Net Dimension (WxHxD)

    350x105x430 mm

  • Gross Dimension (WxHxD)

    396x141x471 mm

  • Set Weight with Stand

    3.4 kg

  • Net Weight

    3.81 kg

  • Gross Weight

    5.4 kg

Reviews

Samsung Jet Bot™+ Robot Vacuum Cleaner

4.3

Recommended by 87% of customers.

5.0 63%
4.0 21%
3.0 4%
2.0 4%
1.0 8%
Features 4.4
Performance 4.1
Design 4.5
Value 4.1
AI review summary
  • The product has mixed reviews, with some customers praising its impressive navigation, effective cleaning on various floor types, and convenient hands-off operation
  • Others reporting issues with inadequate suction power, especially on carpets and areas with pet hair
  • Concerns about durability and battery life
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Reviews with images & videos

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Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.

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915 Reviews

Sundeep
1 (9,999)

2022-05-14

Sanford

1 (9,999)
i got the jetbot + with clean station. it took me 3 hours to connect to smart things with a rep on call as the bot was not registering. after connecting to smartthings, i started a home layout and clean, it was not able to map everything and later during cleaning , i kept getting notifications that the vaccum was not able to move freely (we have tiled floor) and no obstructions and clean wheels. the bot also kep hitting to the wall in a loop and was not moving even though there were no obstacles. again its not able to climb onto the clean station and tries in a loop. there are no clear troubleshooting to fix this on samsung manual or forums.
Originally posted on Samsung US
Response from Samsung:
2022-07-22

Samsung Care

Hi Sundeep, Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot+ Robot Vacuum with Clean Station. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work. POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/ In case of repairs are needed, please take note of your warranty coverage. https://www.samsung.com/us/support/service/warranty/VR30T85513W/AA One (1) year parts and labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144723340 Have a great day. ^Charles

Sandra
4 (9,999)

2021-12-19

4 (9,999)
Lätt att installera och smidig att ställa in via appen där man även kan avgöra vilka rum den ska rengöra, hur länge och i vilket mönster. Ett plus är att den tar sig upp på mattorna och dammsuger dessa väldigt bra. Jag bor i en lägenhet med två katter och den här dammsugaren får upp allt katthår utan att det fastnar undertill. Smidigt att slippa dammsugarpåsar och behållaren som samlar upp allt damm/katthår är väldigt lätt att rengöra. Det enda minuset jag kan se är att den inte tar upp smågrus som kan komma in med skorna. Det mesta tas upp men lite kan bli kvar. Jag deltar som testpilot och har köpt produkten till reducerat pris.
I recommended this product.
Originally posted on Samsung Sweden
Disappointed Duster
3 (9,999)

2023-05-18

3 (9,999)
I purchased this product April 24, 2022. I just had to send it in for its second repair. The first time I sent it in, there was an error saying the filter was clogged. That repair was covered under warranty. This time I sent the product in because there was a LiDAR issue. This repair cost 225.00 plus the cost of the shipping materials. I purchased this product because I figured you get what you pay for, but not in this case. I had my iRobot for 6 years and never had an issue. This expensive product, works excellent when it’s fully operational, but having to send it in for repair twice already in just over a year is disappointing to say the least.
Originally posted on Samsung US
Response from Samsung:
2023-05-23

Samsung Customer Care

Hello there, We would love to discuss your vacuum to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, Please provide us with this reference number (1145807584) to help our team gather your information. Have a great day. -John

Samus
5 (9,999)

2022-01-04

San Jose, CA

5 (9,999)
[This review was collected as part of a promotion.] I bought this vacuum about 2 months ago, and it has been amazing at cleaning my apartment. A once a day vacuuming schedule is pretty good at keeping on top of my dog's shedding. It's able to traverse my apartment and avoids certain obstacles that would jam my other robot vacuums. It has an RC mode for manual controls (great for snooping around the house while outside). It also has a Find My Pet feature for the robot vacuum to wander around the house until the camera catches sight of the dog. The only complaint I have is that it's a bit tall and cannot vacuum under a couple of my furniture pieces, but even then, it's not much of an issue.
I recommended this product.
Originally posted on Samsung US
Ltwilliamson2
5 (9,999)

2021-12-09

Las Vegas

5 (9,999)
[This review was collected as part of a promotion.] Our Samsung bot vacuum has officially been named Nigel. He is our butler who cleans our floors nightly. We have about 500 square feet of LVP and 3 small dogs. Nigel is deployed and vacuums the entire downstairs in about an hour. We love how he gets under the table and chairs, coffee table and easily navigates other furniture. The self emptying bin is amazing and is often full of dog hair that is easily sucked into the bag and we just have to throw it out. It's pretty neat the way maps out the cleaning area so you can see where it cleaned. It's not too large and is pretty inconspicuous in our living room. Why didn't we get one sooner!?
Sktech
4 (9,999)

2022-01-03

MA

4 (9,999)
[This review was collected as part of a promotion.] I have 4 Samsung R7040 Powerbot vacuums and they seem to last about 18 months before breaking down. Instead of repairing my last broken R7040, I decided to try this newer version, and I am glad I did! Here are the improvements: 1. Accurate mapping of all the rooms 2. Finds its way back to the charging base 98% of the time 3. The new brush doesn't require as much maintenance for it doesn't get hair tangled in the roller. 4. It picks up virtually everything: small hair clips, ribbons, tiny toys. I can usually separate the toys and hair clips quickly when emptying the bin. The only complaint I have is the bin could be larger.
I recommended this product.
Arsenal96
5 (9,999)

2022-01-03

BRONX

5 (9,999)
[This review was collected as part of a promotion.] For me, the Samsung Jet Bot seemed a bit small and clunky at first, so I was skeptical of its functionality. I was proven wrong right away. The system of this machine and its features are simultaneously intricate while also simple for the user to set up. The bot learned and mapped my house within 2 sessions and had a successful cleaning session more than 90 percent of the time. It's small but so efficient that I was surprised when it came to cleaning out the dirt bin. It managed to pick up so much dirt that I wasn't even aware that was present. This is and has become one of the best tools for my household when it comes to cleaning.
texhardy
5 (9,999)

2022-04-11

King, NC

5 (9,999)
this is my first robot vacuum and after comparing and reading hundreds of reviews, samsung jet bot seemed like the best choice. and, since i had never used one before, it sat unopened for a week before i decided it was time to try it. and wow...it set up easily, it charged rather quickly, it vacuumed over half of our 2,000 square foot 1st floor before returning to recharge and then finished the job after recharging. i could not believe the thorough coverage and the fine dust it picked up on both our hardwood and carpet floors. i would definitely recommend without hesitation. it is well worth it...it is a very cost effective way to keep your floors clean!
I recommended this product.
Villekoo
4 (9,999)

2021-12-07

4 (9,999)
Kotona pelättiin että tämä on vain pölyn työntämiseen soveltuva vempele. Hankin silti! Tähän mennessä on tuleva vaimokin jo hyväksynyt tulokkaan. Plussat: - Mainio imuteho ja tekee siistiä jälkeä. - Todella fiksu vehje alun opettelun jälkeen, ei jää jumiin. - Mahtuu sohvan ja sängyn alle. - Melko hiljainen, kuulee puheenkin imurin äänen yli. - Koirat ei kiinnostu tämän touhuista. (meillä ainakaan) - Viihdearvoa! Tämän edesottamuksia seuraa ihan huvikseen. Miinusta: - Koirien lelut ja vesikupit kannattaa siivota turvaan. - Pölysäiliö täyttyy melko vikkelään. - Tätä alkaa yllättävän helposti kohdella inhimillisesti.
I recommended this product.
Originally posted on Samsung Finland

Features

4 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Rhubarb
1 (9,999)

2022-04-28

East Midlands

1 (9,999)
So, not only unable to source replacement bags, now the machine's AI function has failed so it moves a metre from the base station and then stops. Followed instructions "turn off and on" and contacted the service chat. Unable to talk to a person and forced through electronic chat system. Frustrating. Samsung say they will send out an engineer. I here nothing. I contact engineer service who say that they do not fix this machine and keep returning the referral back to samsung. Argghh. Cannot contact Samsung by phone for smart things. The Samsung chat as they are too busy. Frustrating machine and frustrating support from Samsung.
Originally posted on Samsung UK

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
dwwalte71
5 (9,999)

2022-01-13

Jonesboro

5 (9,999)
[This review was collected as part of a promotion.] I have used other Robotic Vacuums for a while. This vacuum is way ahead of others. The ease of use and app make it simple to clean. I loved the LIDAR mapping in memory to speed up cleaning. The suction power of this Jet Bot is amazing. I look forward to using this vacuum in the future. I love the Samsung products for cleaning. I just realized that you can create a No/Go zone on the app and keep the vacuum out of the area. Also if there are different surface types then the Jet Bot will adjust the suction power up to 5w. The floor is clean after the Vacuum releases clean air while using a 5-layer HEPA filtration process.
DogLover13
5 (9,999)

2022-06-16

Glasgow, KY

5 (9,999)
[This review was collected as part of a promotion.] I had an older Samsung robot vacuum, and it was good, but required constant maintenance as we have dogs that shed a lot. Repeatedly had to empty and also clean the roller. The JET BOT AI+ is maintenance free and the redesigned roller never clogs! The AI+ empties itself when the bin is full and cleans our whole floor (@1600sqft) and multiple surfaces on one charge. Did I mention how quiet it is?? Wow! I work at home at it can be running in the background without disruption. Overall, the Jet Bot AI+ cleans great on all surfaces and collections all the dog hair (and dirt/dust) that collects along the baseboards overnight.
I recommended this product.
Originally posted on Samsung US
Ttzep
3 (9,999)

2022-02-14

3 (9,999)
although this vacuum is quiet, it doesn't work as it should. for example it will not go on rugs, even low pile. it never went under my coffee table, or sofas even though there was plenty of room. the auto resume never worked. it did pretty good picking up dog hair, but the microfine filter clogged up within 30 minutes of it starting. i would have to pause the vacuum empty it and take a tooth brush the the filter. that was very annoying. after speaking with customer care and never hearing back from them i returned the vacuum. i ended up purchasing another bot vacuum different company that does everything this one was supposed to do, for a whole whole lot less.
Originally posted on Samsung US
Response from Samsung:
2022-06-17

Samsung Care

Dear Valued Samsung Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs. Reference number: 1144609480 -Trisha-

Russell Upsomgrubb
2 (9,999)

2023-03-10

2 (9,999)
This machine has the same problems that my powerbot did. There were two edge sensors on the powerbot and it and every time I tried to clean black rugs, it thought it was coming to an edge. I have rugs with black patterns on them and it looks to me like the jet bot is doing the same thing.. the problem with this machine is there are five edge sensors underneath. When I did on the power bot was cover up the edge sensors with black tape then it worked fine. so I guess I have to cover up all all five edge sensors on this jet bot with black tape or it's not gonna clean my pattern rugs and it's not going to map my house correctly.
Originally posted on Samsung US
Response from Samsung:
2023-03-15

Samsung Care

Good day, Russell Upsomgrubb. We would like you to have the best cleaning experience possible with your range. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check using the link below. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 21 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031152751004/O_DJ68-00846B-04_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145566845) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Nonszalancka
5 (9,999)

2022-04-04

5 (9,999)
[Ta recenzja została użyta jako cześć kampanii promocyjnej.] Mam w domu 4 małe pieski. Ich sierść jest dosłownie wszędzie. W całym mieszkaniu. Mimo tego, że często sprzątam, nie jestem w stanie doczyścić dywanu żadnym odkurzaczem. JetBot, którego dostałam na prezent okazał się zbawieniem! Przy pierwszym sprzątaniu odkurzacz sam wyznaczył sobie teren do sprzątania i skupił swoją uwagę na dywanach, w których były włosy moich piesków. Co ciekawe jeździł po nich dotąd aż wszystkie włosy zniknęły! Jestem bardzo pozytywnie zaskoczona jego działaniem i z czystym sercem mogę go polecić! Dzięki niemu zyskuje 2 h dziennie na spędzenie czasu z książką lub filmem! Mega opcja! #ambasadorsamsung
I recommended this product.
Originally posted on Samsung Poland
kimib22
5 (9,999)

2022-01-14

Pine Hill, NJ

5 (9,999)
[This review was collected as part of a promotion.] I own an older model of the PowerBot and this one blows that away easily! The new mapping features, advanced cleaning power, use of Lidar technology, and the fact that it speaks when it's in use are huge improvements. The design is sleek and modern easily matching my home so it's almost unnoticeable. I love that the Jet Bot+ returns to the station to empty itself during the cleaning cycle. The Jet Bot+ is easy to clean all all the filters and bin. It is so incredibly quiet you can leave it run while on the phone, enjoying a TV show or even taking a nap. This vacuum doesn't even scare the dogs as it's running around.
I recommended this product.
Originally posted on Samsung US
Jeremy
4 (9,999)

2021-08-30

4 (9,999)
i have had the samsung jet bot + for about 4 days now and so far i'm absolutely loving it! i have two dogs and a cat so i'm used to vacuuming everyday to keep the hair away. with the jet bot + i just let it do all the work. my one and only complaint so far is if this thing gets stuck while cleaning you can not resume the clean after you get it up stuck. you will have to send it back to the dock and start all over. for that reason i will give this 4 stars. i hope samsung will fix this issue with a software update soon! i would also like to see the vacuum continue to learn and update your floor plan as you run it.
I recommended this product.
Originally posted on Samsung US
Response from Samsung:
2021-08-31

Samsung Care

I'm glad to hear our device is making a difference for our customers. ^Pat

Shiirii
4 (9,999)

2021-12-20

4 (9,999)
Min Jet Boop har fått namnet Betty Boop och städar upp varenda liten partikel och tar sin in under soffan och vrår jag inte sett på länge. Hon talar till mig när hon är full, och säger till när hon inte kommer fram ordentligt. Enda som vi haft lite problem med är anslutningen mellan mobilen och henne, men trycker man igång henne manuellt så kommer hon ihåg kartan hon gjorde tidigare och alla ’no-go-zoner’. Hon är även duktig på att säga till att man måste ställa ner henne om hon hamnat fel. En riktigt bra ny sambo som för en gångs skull faktiskt dammsuger! Golvet känns i princip ’lent’ när hon är klar! Kan verkligen rekommendera denna fantastiska dammsugare!
I recommended this product.
Originally posted on Samsung Sweden
jshen1121
5 (9,999)

2021-08-20

San Francisco

5 (9,999)
[This review was collected as part of a promotion.] Samsung has really stepped up their game on this product. We love using this robot vacuum on our top floor especially because it's able to go into the small nooks and spaces between the kitchen and living rooms. It has saved us so much time! We are amazed at how much dust and dog hairs it's able to pick up. The clean station stand has a built in vacuum which takes all the trash from robot and collects them into a separate compartment for disposal. We're able to watch the vacuum from an app on our phone to see which areas have been cleaned. The only downside is that it's restricted to one floor. I love this product and wish we had one for every floor in our house!
Response from Samsung:
2021-09-01

Samsung Care

We appreciate your honest review. ^Pat

Delta T
4 (9,999)

2021-08-19

4 (9,999)
i bought this bot because it claims to have 'no go zones' and responds to magnetic tape. mine bounces against the tape until it gets 1 drive wheel over and then it cries that is is stuck. i can't get to any access to 'manage maps' to define either rooms or the so called no go zones. it is better than my last 7040 bot that just ran over everything. i like that it finishes up around the edges and furniture, the brush is a big plus getting into corners and along the edges without scraping the wall. the edge cleanup trips over the tape again and he has to be rescued. as of now, it will never be able to run unsupervised. better than shark. recommend with reservations
I recommended this product.
Response from Samsung:
2021-09-08

Samsung Care

The opinions of our customers help us to provide better experiences and grow as a company. ^Pat

GSax
1 (9,999)

2023-10-22

Ashburn, VA

1 (9,999)
Ive written another review of this where the cliff sensor was not working every time it went over a certain black and white carpet which made it literally inoperable as it would just stop every night. This carpet is under our kitchen table. They just told me to clean the sensor which i did but that didnt stop the issue. Fast forward another 2 months - my LIDAR sensor stopped working. It is simply sitting in the corner as a heavy, expensive paperweight now. Thankfully it is still under warranty (i only bought it in feb, so 8 months ago) so lets see how the warranty process goes. Funny part is most of the 5 star reviews I have read say - incentivized review. Wonder why!
Originally posted on Samsung US
Response from Samsung:
2023-10-24

SEA Care

Hi there, We know how big help a robot vacuum is in cleaning our home. Let us give you useful information to help you with the vacuum. Please see the items below from the user's manual: 1. CAUTION on page 8 6th bullet 2. Cleaning and maintenance on page 11 bullets 5-7 3. Cleaning the Sensor Window on page 29 4. Corrective measures before reporting a problem on pages 42-43, sections 8 and 12 of the voice guide. Manual: https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146445429 to help our team pull up your information. Have a great day. ^Aloe

figgyzmommy
5 (9,999)

2022-02-09

Garden Grove

5 (9,999)
[This review was collected as part of a promotion.] We recently had the chance to use and review the Samsung Jet™ Bot Vacuum (VR30T80313W/AA). Wow! I love this vacuum. It exceeded my expectations. I’ve used robotic vacuums in the past, but this is the most thorough cleaning, I’ve ever experienced. It went over and over the floor, mapping it out. There wasn’t a speck of anything left when it finished. And while there is a slight hum, it’s not very loud. It didn’t really scare the cats, just got their attention. But it thoroughly cleaned under and around all the cabinets and furniture. I’m very impressed and will continue to recommend this vacuum to everyone I meet.
Bucky
5 (9,999)

2023-01-04

Kansas City, MO

5 (9,999)
this is our 2nd samsung smart vacuum. the first didn't seem very smart - couldn't find its way back to the docking station, got stuck under chairs, etc. this one seems to work great. we put the station in the laundry room at one end of the house. the vacuum mapped the house first, now cleans the entire house (has to recharge once to finish) and finds its way home every time. seems to do a good job cleaning. only real negative that i can see at this point is the bags - great for hypoallergenic, but costly to replace. and with 2 dogs and 2 cats, it looks like it will fill up pretty quickly. all in, i'd recommend it.
I recommended this product.
Originally posted on Samsung US
Sofia
4 (9,999)

2021-12-20

4 (9,999)
Jag har fått prova den här varan i samarbete med Smartson och har fått köpa den för ett rabatterat pris. + dammsuger effektivt, kommer åt på många ställen och kör effektivt över mattor och trösklar. Mattor blir dammsugda bra! I början hade den svårt att hitta hem igen men den lärde sig fort att hitta. - Det går ej att ändra körväg eller program efter det att robotdammsugaren har börjat köra, utan den måste antingen avsluta städningen eller så måste man avbryta och köra åter till dockan, därefter kan man börja om. Den är väldigt bra, men jag hade nog inte köpt den för ordinarie pris, just pga minuset.
I recommended this product.
Originally posted on Samsung Sweden
Sd80mac
4 (9,999)

2023-01-30

Rochester NY

4 (9,999)
[This review was collected as part of a promotion.] It does work well and sucking up dusts and fur.. However, the bin filled up so fast and it continues to vacuum without return to station to empty the bin and resume the vacuum. Another issues is that it doesn't pick up little pieces that my dogs chew off the chewy toys and it doesn't pick up strings or fluffy cotton from tearable dog stuff toys for some reason. I would had to run it 3x to get carpet or hard floor clean. One thing I would like to see that it have different pattern of direction for each time I start the vacuuming in, such as alternating from up and down to left and right to diagonal in 45 and 135 degrees. That's at least 4 possible direction each time
I recommended this product.
Originally posted on Samsung US
Danny
1 (9,999)

2023-03-28

NC

1 (9,999)
we received our jet bot+ the end of february in anticipation of getting new lvp flooring. once the flooring was installed, the vacuum mapped our open floorplan 1st floor and ran as scheduled for a couple of weeks. now it just keeps saying "the lidar sensor needs to be reset. turn the power off then on again. if that doesn't work, contact customer service. unfortunately the only solution they had was to pack the whole thing up and ship it to samsung to get fixed and then shipped back (minimum 3 weeks time i'm told). thankfully i'm just at the end of my return period and am returning the vacuum for a refund.
Originally posted on Samsung US
Response from Samsung:
2023-04-04

Customer Care

Hi Danny, Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.samsung.com or one of our partners to explore products that better fit your needs. Have a great day! ^Chrystel

ewela90
5 (9,999)

2022-04-02

5 (9,999)
Jak zobaczyłam ten odkurzacz u sąsiadki, koniecznie chciałam żeby mi wszystko pokazała, bo od dłuższego czasu zastanawiamy się nad kupnem samojezdnego odkurzacza i jestem nim oczarowana - na pewno zdecydujemy się na jego zakup. Po pierwsze wygląd! Dla mnie jest to bardzo ważne, bo w całym domu mamy białe sprzęty i ten będzie idealnie pasował. Kolejną świetną sprawą jest to, że aplikacja jest bardzo prosta w obsłudze i można w niej wszystko ustawić od mocy ssania, po obszary jakie ma sprzątać - nie musi odkurzać całej powierzchni. Podczas pracy urządzenia, cały czas rozmawiałyśmy i to też jest super, że można normalnie funkcjonować, nie zagłusza rozmów czy tv. #ambasadorsamsung 
I recommended this product.
Originally posted on Samsung Poland
Jjalk35
4 (9,999)

2021-07-12

Hickory

4 (9,999)
[This review was collected as part of a promotion.] I named my robot vacuum Sam because it has Samsung written on it. I like that it is a man vacuuming for me also. Sam works great! He goes over everything and even has the vacuum lines on the rug. I do not care for the fact that it runs over everything including my feet. It will also push things that are bigger. I added the no zones and it stays away from the areas I need it to but I can not make the no zones as small as I need. I also have some issues with the app. I love that Sam tells me when it needs something like cleaning the filter or the brush and it is so easy to do. I only wish it could mop for me as well. I highly recommend this vacuum because it is easy and it works!
Nellie
4 (9,999)

2021-12-19

4 (9,999)
Har kört dammsugning nu ett tag med Robot ” Hugo ”. Bra ljudnivå. Kul att se när den åker omkring och suger rent vilket den gör mycket bra. Visst problem med våra trösklar när han kör från fel håll. Saknar en bra instruktion på svenska hur man får till installationen. Lite mek. Tycker att den är bra. Bekvämt att köra runt den då man pysslar med annat . Ända anledningen till att det bara blev 4 plus är att den inte har moppfunktion. Jag testar denna och har fått köpa den till reducerat pris. Är mycket nöjd med hur den fungerar. Ett tips innan ni kör : gå en runda o ta undan sladdar och allt som hänger ner.
I recommended this product.
Originally posted on Samsung Sweden
MimiTheJetBot
4 (9,999)

2022-06-27

4 (9,999)
[This review was collected as part of a promotion.] I only purchased this because I got a really good deal on it but I'm glad I did. The vacuum never gets lost like my other one so you don't have to babysit it. It cleans well and picks up a lot of fine dust. The only cons are: replacement parts do not seem to be available, the map can be hard to create no go zones, the dust bin is a little small, and you have to go into the app to cancel alerts or the vacuum will keep alerting you over and over. I prefer to just receive 1 alert. I do also wish you could turn the charging light off. I was hoping I could keep this in my bedroom but the light is too bright.
I recommended this product.
Karina
5 (9,999)

2022-06-07

5 (9,999)
Samsung JetBot+ to bardzo inteligentne urządzenie, które sprząta świetnie każda powierzchnię. Sprawnie odkurza każde miejsce i dostosowuje moc ssania do ilości brudu w danym miejscu, co dalo się zauważyć gdy przesadzalam kwiaty i rozsypało mi się sporo ziemi. Robotowi również nie przeszkadza gdy coś stanie na jego drodze - raz śpiesząc sie nie złożyłam łóżka i będąc poza domem zapomniałam o tym włączając zdalnie odkurzacz, jakie było moje zdziwienie po powrocie, gdy mieszkanie było dokladnie wysprzątane wraz z powierzchnia pod łóżkiem. JetBot+ jak najbardziej spełnia moje oczekiwania. #ambasadorsamsung
I recommended this product.
Originally posted on Samsung Poland
Lorraine C
5 (9,999)

2021-11-01

Collegeville PA

5 (9,999)
[This review was collected as part of a promotion.] was looking to reduce the twice a week vacuuming to manage pet hair on my floors. the sweeping path that the samsung jet bot in not very wide. it will take longer to see the floor cleaning complete. battery life is around 90 minutes. spin brush works to move hair and larger dirt towards the roller brush. suction is substantially better. the roller brush is self-cleaning! no more cutting massive hair balls off the roller. it has exceeded expectation in hair management. i love the ability to hit the run command on my app from work. i can see this becoming a well loved and used appliance in my home.
I recommended this product.
Response from Samsung:
2021-11-24

samsungcare

We are trying to modernize all of our products and services. Thank you for sharing your feedback! ^Pat

Prophete1
5 (9,999)

2021-07-12

upper marlboro

5 (9,999)
[This review was collected as part of a promotion.] This vacuum is amazing, the best I have utilized so far. I love the mapping feature that allows you to edit places you don't want to be bothered. It lasts for a long time, 90 minutes to be exact and the self-cleaning brush makes it easier to maintain. The suction power is great it picks up everything. The 99% filtration and the clean station had attracted me the most to buy this vacuum, and then I found out there is more such as the No-Go Zone in settings, that allow controlling where the Bot can go. It's very impressive, I am amazed at how the bot can identify what suction power to use when on the carpet or the hardwood floor. It is definitely a great buy and won't regret it at all.
Ev
5 (9,999)

2022-05-05

5 (9,999)
Moja opinia: To jest miłość od pierwszego wejrzenia. Na początku ujął mnie tym, że cicho pracuję i nie obija się o każdą napotkaną przeszkodę, bardzo podoba mi się, że dzięki Smart Tkinks w moim telefonie mogę swobodnie sterować robotem, zaplanować jego prace i zobaczyć gdzie już posprzątał. Po zakończonej pracy z czystym sumieniem mogę powiedzieć, że jest dokładnie odkurzone, co przy dwójce małych dzieci i psie jest nie lada wyzwaniem. Wielkim jego plusem jest stacją czyszcząca, dzięki której odkurzacz sam się czyści, a ja jestem do tego angażowana dopiero kiedy stacją czyszczącą jest pełna. A wisienką na torcie jest jego design, idealnie pasuje do mojego wnętrza #ambasadorsamsung
I recommended this product.
Originally posted on Samsung Poland
MatthewAM
4 (9,999)

2022-02-04

4 (9,999)
[This review was collected as part of a promotion.] My family and I have enjoyed the Jet Bot Vacuum with Clean Station. We have had it for a few months so I can now give an experienced review. The section is great and the power that the vacuum has is unmatched. However, there are times that it has trouble getting back into the clean station itself to empty the bin. It has had so much trouble to the point that it is actually left marks on the floor from continuously going back-and-forth trying to get it self up onto the clean station. Other than that one small issue, I highly recommend the Jet Bot Vacuum. It is very nice to be able to schedule a cleaning even when you’re not home, and then come home to a floor that has been well cleaned.
RolfL
5 (9,999)

2021-12-14

5 (9,999)
Fin design, men viktigst av alt: den er effektiv som støvsuger og forbausende god til å komme til i hjørner, under møbler, og mellom bord- og stolben. Funksjonell app som styrer vår "støvfrid". Leilighetens planløsning kan deles inn i rom slik at man kan velge å bare gjøre rent ett- eller flere- rom i stedet for alle. Det er lett å legge inn forbudte soner, og hvis man vil ha rengjort et bestemt, lite område, kan det også lett styres fra appen. Støvbeholderen er lett å tømme. Blanding av hardt gulv og tepper? Ikke noe problem! Roboten fikser det. Jeg deltar som testpilot via Smartson og har kjøpt produktet til redusert pris, men det har ikke hatt betydning for min positive opplevelse.
I recommended this product.
Originally posted on Samsung Norway
darby21
4 (9,999)

2021-07-12

Ballwin

4 (9,999)
[This review was collected as part of a promotion.] I have owned 2 robotic vacuums prior to this one so I have a benchmark to compare. I do love how this one maps out your house and 'talks' to you to let you know what it is going to do next. It handles thresholds well--better than my other two. Where it falls short is it still only makes it back to its charging station about 75% of the time and it gets very hung up on the edges of small area rugs. It also is loud and clunky and sounds like it's on a terror. It does pick up cat hair very well and it is always so satisfying to empty the full dust bin. It is also much better at not eating cords and cables although occasionally it still does get twisted in them and pulls them out of the wall.
Chad D
5 (9,999)

2022-07-08

Olyphant, PA

5 (9,999)
the jet bot+ is my first vacuum like this. this unit is accurate, and i love how it goes back around and hugs the edges of everything, including chair legs, at the end. i have 2 dogs that shed. it became obvious when i replaced my carpets with hardwood. i run my jet bot automatically three times a day. setting where it should and should not clean (corners with cables) was easy. i do have a jet vac 70 for those spots. the fir, milk bone crumbs, and even full pieces of dry dog food are picked up easily. i can hear it all go into the station bin at the end of each cleaning. if i see a spot that needs immediate attention, i highlight it on the map and let the vacuum loose. i highly recommend it.
I recommended this product.
Originally posted on Samsung US
samsamsung
4 (9,999)

2021-09-08

USA

4 (9,999)
this is the best robot vaccum i have ever used. however, the clean station requires a replaceable dust bag (like their jet stick clean station) and this bag is not available for ordering anywhere that i can see. it does not even show up on the samsung site. when you look at the jet bot product page, under accessories it even shows you the wrong dust bag. it lists the dust bag for the jet stick vacuum which is incompatible (i have both the stick and this robo). the vacuum only comes with two dust bags which may last a few weeks but without those dust bags this vacuum is essentially useless.
I recommended this product.
Originally posted on Samsung US
Response from Samsung:
2021-09-09

Samsung Care

Thank you for sharing how you feel about the unit. We hear our customers' concerns. We are looking into this and will provide an update on Samsung.com when available. ^Pat

JayZack
1 (9,999)

2025-10-13

Raleigh, nc

1 (9,999)
[This review was collected as part of a promotion.] I was really excited to integrate another Samsung device in my house since I already have the fridge, dishwasher, washer, dryer, TV, phones, etc. But this device has given us nothing but headache. Whether you use no go zones or not, it often gets confused and focuses one area so much that it kills the battery. One day we were not home it did this and drained the battery so much that it will no longer charge. We should have to babysit a smart vacuum. The replacemnt battery cost more than the unit is worth and I guess we will have to finally add some other brand appliance to out smart home.
Originally posted on Samsung US
Response from Samsung:
2025-10-13

SEA Care

JayZack, sharing your experience using the Jetbot matters. Allow us to help. Here is a guide to help you if your JetBot is not charging. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/ Please refer to your user manual for more details if the JetBot is not cleaning the assigned area. Turn to page 45, "The map which the Jet Bot has created is different from the saved map and the map is also drawn askew." User Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151013064) to help our team pull up your information. Have a great day. ^Camille

Am0004
1 (9,999)

2025-03-10

1 (9,999)
[This review was collected as part of a promotion.] I bought this about a year ago and it was the worst large amount of money I have ever spent. The vacuum always gets lost, can never find it's way "home" and runs into almost all of my future leaving marks on the surface. If I would have known this product was not as "smart" as it's claimed to be I would have never purchased it. It worked fine for the first few months but later down the road it just became worse and worse. I have tried resetting, recalibrating, and remapping my home with the vacuum but it has never went back to how it should work. Maybe I just received a faulty unit but this was a complete waste of money. Plus my cat will not ride the machine, instead he is scared to death of it.
Originally posted on Samsung US
Response from Samsung:
2025-03-10

SEA Care

Hi there, We appreciate you sharing your experience with the appliance. Please see page 44 for some troubleshooting steps to help the unit return to the docking station (The Jet Bot cannot find the Clean Station). Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148570215) to help our team gather your information. Have a great day. ^Charles

mpmarotte
5 (9,999)

2022-06-27

Rhode Island

5 (9,999)
[This review was collected as part of a promotion.] Since I did not get to see this robot operating in person, all I could do was rely on the specifications listed on the site and YouTube videos reviewing it. I was pleasantly surprised the first time it ran and mapped my area. The robot crosses higher threshold’s than I expected, attempts skipped areas again to see if it can access a second time, and picks up large debris as well as fur from two cats and a dog. This robot vacuums hardwoods, tile, carpeting, and travels well underneath various pieces of furniture such as coffee tables and armoires. This robot works so well, we have not broken out our old stick vacuum since we purchased it because it reaches all the areas needed and does a great job.
I recommended this product.
Originally posted on Samsung US
sw9999
5 (9,999)

2022-01-07

Baltimore

5 (9,999)
[This review was collected as part of a promotion.] It is great to have a robotic vacuum in your home, and Samsung makes a really good one. I leave it on my second floor most of the time, and let it work its way through 4 bedrooms, two baths and a laundry room. It does take some time for it to complete (with multiple stops to empty and/or recharge), but it beats doing it yourself. Smartthings app is nice for control, and to be able to locate the machine at any given time while it is operating - especially helpful when it gets stuck on a cord or sock. Overall, a great product (only regret is that I did not upgrade to the AI+ model.
Daniel Friday
2 (9,999)

2024-12-01

2 (9,999)
Don't bother it won't last a year....just look online in the forums.... Mine worked fine for the first 6 months then constantly into error.... Cleaned and changed filters etc but still every minute it would say there is something stuck in the brush.....nothing in there at all....just scrap now....
[D] Alternative Text [D] Alternative Text
Originally posted on Samsung UK

Features

2 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Forest
5 (9,999)

2024-05-06

Florida

5 (9,999)
I have had the Jet Bot for three weeks now and I am very happy with the way it functions around my “complicated” house setting. I have seven in door cats and we needed a system where the cat hair could be controlled. The Jet Bot has really helped with this situation, I have set up a schedule on the app and it does it thing when we are not home. I love the camera as I can watch it’s progress from work. It never bumps into furniture and stops for objects that do not need to be vacuumed. I would highly recommend this product to anyone wanting a high quality robo vac. Thanks, Brett
Originally posted on Samsung US
noseyk
1 (9,999)

2023-03-06

WI

1 (9,999)
Actual robot and base are nice piece of hardware but mapping and ability to navigate house are really bad it constantly misses areas and rooms. Our house is open plan with pretty minimal furniture yet still it cant clean a room with anything more then a chair in it. This is one of the better runs! often it skips rooms all together. if you look at the attached image it missed all of room3 (despite crossing it multiple times) most of room9 , half of room 2 and big piece of room 6. there is nothing blocking or comlex about any of these areas and my old roborock managed all with ease
Originally posted on Samsung US
Response from Samsung:
2023-03-14

Samsung Care

Good day, noseyk. We want your vacuum to provide the best cleaning experience possible. If your Jetbot Mop is not cleaning normally or thoroughly, you'll need to check if the components are connected correctly and that the sensors are clear of dust. Jetbot Mop is not cleaning properly: https://www.samsung.com/us/support/troubleshooting/TSG01207761/ For more details, please refer to page 20 of the user manual: https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145559895) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

Luis
5 (9,999)

2022-07-12

5 (9,999)
[This review was collected as part of a promotion.] Bought this to replace our aging powerbot that had an extended warranty set to expire. While the powerbot did a better job under the cabinets because of its smaller size it did struggle at times getting back to the charging base. This jetbot ai+ does an excellent job navigating and creating a map of the house. This vacuum has not bumped into anything while cleaning unlike our previous robot vacuum. The charge /clean station really makes this a vacuum that needs little intervention once setup. The app will notify you when the filters need cleaned and the base station needs emptied.
I recommended this product.
Originally posted on Samsung US
Eric
3 (9,999)

2022-06-28

California

3 (9,999)
overall the vacuum seems to work well and is much quieter than the vac it replaced and it's nice having the automatic debris removal. not sure if it picks up as much cat hair and dirt as the previous vac though. another main issue was that the vacuum is fairly tall and it kept getting stuck under the kitchen island. it got so stuck one morning i was shocked to see that it literally tore through a small section of my thick cushioned kitchen mat- see photo. i can't believe it didn't turn off but instead chewed through the mat. i ended up having to block out the section in front of the island on the map so that it wouldn't get stuck there any more. pretty expensive mishap on top of the cost of the vacuum.
Originally posted on Samsung US
Response from Samsung:
2022-09-28

Samsung Care

Hi Eric, We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to look into this for you. To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144972556) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Ismo
1 (9,999)

2022-07-13

Saint Louis MO

1 (9,999)
[This review was collected as part of a promotion.] I've done some stupid things in my lifetime but purchasing this vacuum by far just tops em all what a waiste of money I'd give this thing a zero stars if I could but lowest one I gues is one having say that thing never properly worked day one out of a box this little gut just simply have issues and issues on another level continuously bumping into things forgetting maps until a couple of days ago quit working all together and just died I give a credit to samsung for being fair and there when I called them as at the time of death :) lol vacuum was still in a warranty waiting to get it back still I hope it comes back a bit better and smarter because out of the box and like that just suck plain and simple
Originally posted on Samsung US
Response from Samsung:
2022-09-28

Samsung Care

Hi Ismo, We appreciate your review of your overall experience with the power of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern. See page 40. https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144970239) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Ambasador
5 (9,999)

2022-06-01

5 (9,999)
Odkurzacz Jetbot to strzał w dziesiątkę dla rodzin z dziećmi, alergików i posiadaczy zwierząt. W końcu nie trzeba biegać po mieszkaniu z odkurzaczem. Robot Jetbot robi to za nas , a po skończonej pracy wraca do swojej bazy, w której automatycznie opróżnia pojemnik na kurz. Same plusy, a co najważniejsze bardzo pasuję do wnętrza moich znajomych. Nigdy nie mieli jeszcze takiego odkurzacza. Do sterowania służy im aplikacja SmartThings i połączenie WiF-i. Mogą włączyć lub zatrzymać odkurzacz. Miłe dla ucha są dla mnie również jego komunikaty dźwiękowe! Gdy jest jakiś problem, zawsze o tym powiadomi. Polecam! Aż chce się miło wypić kawę z koleżanką, bo nie musi latać i sprzątać mieszkania. #ambasadorsamsung
I recommended this product.
Originally posted on Samsung Poland
PaulH10
4 (9,999)

2022-01-03

Starkville

4 (9,999)
[This review was collected as part of a promotion.] No one likes to vacuum (if they're being honest), so this small automatic unit is just what you want to eliminate the chore. It takes a little time to get the maps setup for your home and then, all you have to do is schedule it and off it goes. It seems to handle all that we throw at it very well and seems to do a good job with obstacles that we put in its way, such as deliveries that come in the mail, etc. When it is done with its work, it finds its way back to the base station and docks itself to charge. We have multiple hard flooring surfaces in our home and it handles them all, as well as the transitions well. This device sure makes it easy. All households could benefit from something like this.
Uday
4 (9,999)

2022-01-13

Raleigh NC

4 (9,999)
[This review was collected as part of a promotion.] Been using it for a month everyother day. Great on hardwood floors. Love the clean floors. Carpets not so good, only surface level cleaning, area rugs its ok. If you have 70% hard floor it makes sense to get this. Otherwise look elsewhere.
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I recommended this product.
Kinga
2 (9,999)

2021-08-22

2 (9,999)
it does vacuum, that’s why i rated two stars when it comes to intelligence, it doesn’t shine. it’s marketed as a perfect vacuum for pet owners because it doesn’t try to vacum pet’s tail. that’s true. what it also doesn’t vacuum is all the fur that my cats leave behind after having their little fights. i was hoping i could teach it to clean up the cat fur while avoiding the toys but it’s impossible. i can only change object detection from small to medium or big. the learning option is quite limited: only certain obstacles are detected and i can send a photo for learning. the piles of cat fur are never an option. it’s also quite tall and doesn’t vacuum under the shelves where it has 1cm+ available space above
Originally posted on Samsung US
Response from Samsung:
2021-08-23

Samsung Care

I see where you are coming from about ways to help the vacuum learn certain objects. I feel like this is something we can work on and improve with this feedback. Thanks for leaving a review, Kinga.

Barbara
3 (9,999)

2022-01-15

Antrim, NH

3 (9,999)
i want to say that i love this vacuum and i sort of do, but if i'm being honest, i have to say it has one huge deficiency. it doesn't vacuum under my kitchen cabinets. it stays about 3 inches out. it could fit, it just doesn't do it.
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Originally posted on Samsung US
Response from Samsung:
2022-01-17

samsungcare

Thanks for the review, Barbara. We appreciate you sharing your feedback with us regarding the Jet Bot. Your feedback helps us understand steps we can take to better our products. To make sure you are getting the best performance out of your Jet Bot. Take a look at the tips in the link below. ^Pat http://www.samsung.com/us/support/troubleshooting/TSG01003061/

Ariana
4 (9,999)

2022-11-12

Florida

4 (9,999)
[This review was collected as part of a promotion.] We didn't know we needed this. It seems so easy to grab a cordless stick vac and run it around the house, but when you realize this vac means the floors are ALWAYS clean, you realize the benefit. The only problem is the software. I am not satisfied with customization. I'd like to do certain rooms at certain times on certain days. It seems to be an all or nothing thing, though. And I am sitting in my office where it has vacuumed for two days, and IO am not sure why. Overall, I see the value in a robot vac, and this is pretty solid out of the box except for what I mentioned.
I recommended this product.
John
5 (9,999)

2022-01-04

Cupertino, CA

5 (9,999)
[This review was collected as part of a promotion.] This Robot Vacuum worked very good in my living room and kitchen, the floor was cleared very nice, all the corners was cleared very well, it returned to charge station with accuracy, especially I really like its dumping all the dusts into the station automatically when it returned to its station which is very convenient, also I found it avoided to bump into obstacles with its sensor, it cleared under my dining-table with a lot of chairs, great to find it could get into it and get out with no issue, definitely it's a very great Robot Vacuum which is deserving recommendation!
I recommended this product.
Originally posted on Samsung US
Luisgzman
2 (9,999)

2024-01-02

2 (9,999)
I’ve had the Jetbot+ for a year and 9 months. The mapping was good and really like how the Smart Things app made it easy to use. Held up with my pets and their fur. The downside is the battery. For as expensive as this robot vacuum is, I thought I’d be able to get a few years out of it. It takes about 6-7 seconds for 1 percent to drain. That equates to about 10 minutes of run time. I’ve talked with support and since it’s out of warranty, to replace the battery it would cost me more than half of what I paid for this vacuum. Good product but long term, would not recommend.
Originally posted on Samsung US
Response from Samsung:
2024-01-03

SEA Care

Hi Luisgzman, We understand how important a reliable vacuum is, especially for us pet owners. As the battery is used over a length of time, the battery charging time and usage time decreases. In this case, contact a service center and replace it with a new battery. You can check the availability of battery replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146693682) to help our team pull up your information when you message us. Have a great day. -Ernest-

MacL
5 (9,999)

2024-12-23

5 (9,999)
I've had this product for over a year now, and I would not want to be without it. I have two short haired dogs as well as cats and run the Jet Bot daily on tile and LVP flooring. I have no problem with it leaving hair or dust remnants on the floor and although I sometimes need to clean up interior corners, it's a small thing compared to vacuuming everything manually. I've read reviews stating that people have clumps of hair that are left behind, but I have never had that experience. This is my first experience with a robotic vacuum, and I will remain with this brand.
I recommended this product.
Originally posted on Samsung US
Ellin
3 (9,999)

2021-12-19

3 (9,999)
Jag deltar som testpilot via Smartson och har köpt produkten till ett reducerat pris. Att installera och få ingång allt var lite krångligt. Svårt att se om den faktiskt laddades och innan den hunnit laddas en stund så gick det inte att koppla ihop med nätverket och appen. Den låter lika mycket som en vanlig dammsugare och tar inte upp mindre sand korn lika bra, men helt ok och klarade mina trösklar (har ganska låga) och en lite tjockare matta. Vissa hörn och trånga ställen nådde den inte helt så jag ser roboten mer som en dammsugare assistent. Städkartan i appen går att zooma och rotera och har inga anmälningar på funktionerna i appen. Kanske att schemat skulle använda sig av 24h klocka istället för FM/EM tid!
I recommended this product.
Originally posted on Samsung Sweden
raewoo
5 (9,999)

2022-01-09

SLC,UT

5 (9,999)
[This review was collected as part of a promotion.] i love samsung products. samsung is a brand i trust and will be loyal to for years to come. i have tried a couple of bot vacuums in the past, but they weren't worth the money spent. i read a lot about this vacuum, and an opportunity came up to get one. does not disappoint! it is extremely quiet, and unless you see it go by, you could almost forget it is running. the set up was easy, and the app is user friendly. the technology behind the mapping ability is very streamlined- it feels like a set it and forget it aspect. if the battery gets low during its cycle, it hooks up at the station, and then goes back to finish the job! it has a self-cleaning brush, and even empties itself. talk about wonderful! jetsons anyone?
I recommended this product.
Originally posted on Samsung US
Anonymous
1 (9,999)

2022-11-03

1 (9,999)
5 razy na gwarancji, 5 razy to samo. Nie wraca na stację, nie daje rady wjechać! Serwis ciągle wymienia kółka i ciągle to samo. Badziewie jakich mało.
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Originally posted on Samsung Poland
Response from Samsung:
2022-11-04

Zespół Samsung

Dziękujemy za przesłaną recenzję. Zależy nam na satysfakcji naszych klientów, dlatego prosimy o opisanie sprawy w naszym Dziale Reklamacji: https://www.samsung.com/pl/support/contact/, aby nasi specjaliści mogli dokładnie sprawdzić urządzenie i znaleźć najlepsze rozwiązanie. Jesteśmy przekonani, że wkrótce będzie mógł Pan się cieszyć wszystkimi funkcjonalnościami, jakie oferuje Jet Bot+.

Ka0979231
5 (9,999)

2021-08-20

Myrtle Beach

5 (9,999)
[This review was collected as part of a promotion.] Got my New Samsung Robotvac and the setup was super easy. Then once I ran it the first time I noticed what a great job it did on my carpets in comparison to my previous robot vacuum. Setup everything through the SmartThings app and sent it on its way. It mapped everything out on its own and then emptied itself into the container. I’m never going to have to vacuum again. Can’t stress how much easier this will make anyone’s life if they get this vacuum. And the quality speaks for itself once you see it work in person. To give you another comparison the suction on my New Samsung is way better than my Dyson vacuum. I can’t stress enough that this vacuum is a game changer. I’m only using this vacuum going forward.
Response from Samsung:
2021-09-01

Samsung Care

Glad you had no problem setting up the vacuum! Thank you for being a Samsung customer. ^Pat

BartekiMaja
5 (9,999)

2022-06-07

5 (9,999)
Odkurzacz Samsung Jet Bot+ świetnie organizuje mi sprzątanie mieszkania. Możliwość wyznaczenia stref sprzątania oraz blokada niektórych z nich dają duże możliwości. Odkąd posiadam tego robota po pierwsze oszczędzam czas, a po drugie nigdy nie zaskoczą mnie goście w niepoodkurzanym mieszkaniu. Wykrywanie przeszkód świetnie sprawdza się w przypadku dwupoziomowego mieszkania, a dzięki stacji czyszczącej, która opróżnia pojemnik można zaoszczędzić czas i wypić ciepłą poranną kawę. Zdecydowanie polecam i sama nie wyobrażam sobie już życia bez Jet Bota. #ambasadorsamsung
I recommended this product.
Originally posted on Samsung Poland
VRCanberra
5 (9,999)

2024-06-05

5 (9,999)
[This review was collected as part of a promotion.] Hate vacuuming? I did too until I bit the bullet and bought a jet bot robot vacuum. I did the maths and worked out that it will pay for itself in 3 months by not employing a cleaner. It learned the layout of my place in minutes and even worked out to avoid the stairs. It isn’t anywhere as noisy as I was expecting it to be and best of all, my dog isn’t perturbed by it. She used to attack the vacuum cleaner every time I brought it out. I’m also impressed with its performance. It handles rugs, wooden floors and tiles equally well. All I have to do is put my feet up!
Originally posted on Samsung Australia

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Ytown
1 (9,999)

2022-12-15

United States

1 (9,999)
no matter how many times the floor layout is retrained or the base station is moved to different locations, it consistently skips huge areas of rooms or gets lost and can't return home. it seems to find invisible walls in the middle of bare floors. sent it in for service and was told nothing was wrong. have had for almost a year now. customer service was less than helpful. also, other than having a constant service charge and maybe being slightly better at not spreading dust when you remove it, what is the point of having bags in the base station in 2022?
Originally posted on Samsung US
Response from Samsung:
2022-12-22

Samsung Care

Hi Ytown, We all know that a working vacuum helps us clean our house well. If your Jetbot Mop is not cleaning normally or thoroughly, or if the force of the mop is weak, there are a few things you can check. You'll need to check if the components are connected correctly and that the sensors are clear of dust. The below link is the user manual for your model. Turn page 12 (Before use - Warning - bullet #2), page 13 (In use - Caution bullet #3), page 14 (Safety Information bullet #7), page 16 (Installation Note bullet #1 and Using Notes), and page 17 (Caution bullet #4): https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf For reference, I shared these links: I shared this link about "Jetbot Mop is not cleaning properly": https://www.samsung.com/us/support/troubleshooting/TSG01207761/ Control your Samsung Jetbot Mop with the remote: https://www.samsung.com/us/support/answer/ANS00086922/ Clean with your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086882/ Properly clean and maintain your Jetbot Mop: https://www.samsung.com/us/support/answer/ANS00086883/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1145271834), which will help our team pull up your information. Have a great day. Melardo

Grumpy Munchkin
4 (9,999)

2021-11-03

Perkiomen, PA

4 (9,999)
[This review was collected as part of a promotion.] I have used the Jet Bot a few times now. The carpet looks great with a very thorough clean. I also really like the features in the SmartThings app. A few issues - it gets caught on the throw rugs on top of my carpet, so the have to be moved before vacuuming. When cleaning behind doors, the bot sometimes closes the door and traps itself in a room. The battery has died away from the base station, so I have to hunt the vacuum down in order to get it to charge. Not major issues, but for the price, I would hope these get addressed in system updates.
I recommended this product.
Originally posted on Samsung US
Response from Samsung:
2022-01-21

samsungcare

I understand there are a few issues with the device. Thank you for sharing your feedback. You bring up some important points about the device shutting the door. We will forward this information to our product specialists. ^Pat

Anonymous
5 (9,999)

2022-01-03

Monroe, NJ

5 (9,999)
[This review was collected as part of a promotion.] I recently purchased the Jet Bot+, and I can't believe it's taken me this long!! This is such an amazing product. It does an amazing job cleaning, going over the same place a few times to make sure it's clean. It maps the room perfectly, avoiding things it should and cleaning what it can. I was extremely impressed by it's intelligence. The first time it cleaned my basement, it ran into a spiderweb. The spider tried to run away and the Jet Bot+ stopped, turned around, and ran after it. I am so impressed with the product and would highly recommend it!!
I recommended this product.
Originally posted on Samsung US
KPED
5 (9,999)

2022-01-15

Greenwood, IN

5 (9,999)
[This review was collected as part of a promotion.] the jet bot came in a decent sized box and was well packed. set-up was extremely easy and the app was easily understandable. the presentation is great and it even comes with an extra brush. i am impressed by the smart things app. if i want my bot to start cleaning at night, i can control it from my phone and it goes over porcelain tile floors with no problem. if something gets stuck in the roller brush or the bin is full, then the bot advises you with an auditory message. two dogs equals constant shedding and this vacuum really lightens the load. i am overly impressed by the maneuvering capabilities of the jet bot. it is very thorough and moves very smoothly. i believe the lidar feature really makes a difference for mapping purposes.
I recommended this product.
raewoo92
4 (9,999)

2022-02-04

West Valley City

4 (9,999)
[This review was collected as part of a promotion.] Well worth the money! I love samsung products. samsung is a brand I trust and will be loyal to for years to come. I have tried a couple of bot vacuums in the past, but they weren't worth the money spent. I read a lot about this vacuum, and an opportunity came up to get one. does not disappoint! It is extremely quiet, and unless you see it go by, you could almost forget it is running. the set up was easy, and the app is user friendly. The technology behind the mapping ability is very streamlined- it feels like a set it and forget it aspect. If the battery gets low during its cycle, it hooks up at the station, and then goes back to finish the job! It has a self-cleaning brush, and even empties itself. Talk about wonderful! Jetsons anyone?
Suraj
4 (9,999)

2023-01-17

California

4 (9,999)
[This review was collected as part of a promotion.] I bought the JetBot+ Robot vaccum about a month ago and so far it has been overall a good experience. Pros: 1. Does its job of cleaning floor especially hard wood flooring. 2. Has a decent trash bag. 3. Fully automatic as it should be.* Could do better at: 1. Identifying obstacles. It fails to pick up wires and ends up in a tangle needing manual intervention. 2. Lifting the robot manually leaks dust onto the floor. Could do better at locking the dust. 3. Occasionally gets stuck around obstacles, especially if something has been moved.
I recommended this product.
Originally posted on Samsung US
Nycinpolk
5 (9,999)

2021-11-01

Winter haven

5 (9,999)
[This review was collected as part of a promotion.] We love our new Samsung Bot, I love the fact is serves as a security camera when necessary :). When the weather is bad out sometimes we get false alarms and this can patrol the house as it cleans, it is the best security guard every! On the cleaning end it’s amazing works better then any other robot vacuum I have ever used. This is the first one I have ever owned that has the cleaning bin attached and it a great feature that allows you to vacuum more between cleaning the Vacuum out. If your on the fence go for it the Samsung Bot Vacuum is amazing.
Samsung Fan
3 (9,999)

2024-03-17

Texas

3 (9,999)
This vacuum is fantastic for regular upkeep cleaning. It is nice that we can look in on our animals. The cats do not seem to mind it or move out of its way. hee hee. It does not do well with pet hair. We have two cats, and one sheds a lot. I do have the settings to smart suction. I do like that it knows to clean one side of the house before it charges then finishes with the other side. I agree that it is rather large, so I would think the battery would last long enough to clean a 1700 sq foot home and not just half of it. It would be nice if it had little sweeping arms that can extend when detecting a chair, couch, bed, or anything it cannot get under but needs cleaning. A mop option would also be nice. For the price it should do more.
Originally posted on Samsung US
Response from Samsung:
2024-03-19

SEA Care

Hi there, We aim to ensure your vacuum is functioning at its best. Let us help you out. Please refer to pages 22-24 in the cleaning functions section of the user manual to review the functions and modes of your vacuum, pages 27-32 for maintaining the vacuum, and page 50 for battery usage: https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146963602, to help our team pull up your information when you message us. Have a great day. -John

Dima
4 (9,999)

2022-07-02

Київ

4 (9,999)
Користуюсь вже 3 місяці і можу сказати що це чудовий апарат. Відмінний дизайн, потужний, швидкий, дійсно обїжджає всі перешкоди. Але в моєму випадку у нього є проблеми з моїм килимом, він іноді вважає його за перешкодою та оминає його. Я розумію що у роботів пилососів я деякі труднощі з чорними місцями на підлозі. Але я гадав що дана модель не буде схильна до такого, завдяки її технології інтелектуального прибирання. Це мене дійсно засмутило. За підсумком можу сказати що це дійсно классна модель якщо у вас немає килимів з чорними візерунками.
I recommended this product.
Originally posted on samsung-uk_UA
Response from Samsung:
2022-08-03

Служба підтримки клієнтів

Дякуємо Вам за оцінку! Нам прикро, що у даної моделі виникають труднощі з прибиранням, де є чорні місця на підлозі. Датчик не розпізнає чорний колір або чорні візерунки, бо не розуміє, чи є далі підлога. За детальнішою інформацією Ви можете звернутися до нас в чат технічної підтримки за посиланням https://livechat.support.samsung.com/customer_new/UA або за номером 0 800 502 000. Ми з радістю все Вам пояснимо та підкажемо, як уникнути подібних труднощів під час прибирання. Бажаємо гарного дня!

millersnumberone
5 (9,999)

2021-07-12

Irvington

5 (9,999)
[This review was collected as part of a promotion.] I was sent this amazing machine and immediately fell in love!! The cleaning power of this small appliance blew me away! So unobtrusive and quiet I hardly know its there and the No-Go Zone/ Select & Go setting is so easy to use. I love that the JetBot Automatically adjusts suction power to clean with power control technology, And that Releases clean air with an advanced 5-layer filtration system, giving me the satisfaction of knowing my floors are clean and I dont have to worry. Such an outstanding product that I tell ALL my friends about it!
WillS
5 (9,999)

2022-09-25

WA

5 (9,999)
initial setup was easy. 5-minutes to get it out of the box, plugged in and ready. another 5 minutes to use smartthings to connect to our wifi. initially it failed on old phone my wife had used (andriod 10). i installed on mine (android 12), and it connected immediately. the voice prompts were much appreciated, and following the prompts we sent the robot off to map the house. took about 15-minutes for 2850 sq ft. having a robot before, we knew to open doors and move away sticking obstacles (but this robot handled others we forgot about w/o issues). when mapping was complete it said the robot would need one recharge to finish everything and about 3 hours. but on its first run, the vacuum completed everything in one pass of about 2 hours.
I recommended this product.
Originally posted on Samsung US
Philliesfan1
5 (9,999)

2021-07-12

Brookhaven

5 (9,999)
[This review was collected as part of a promotion.] I have used several other brands robot vacuums and ended up returning them as they just either didn’t clean well or couldn’t get around my place without getting stuck on things. The Samsung Jet Bot+ vacuum handles cleaning and maneuvering around items and my place extremely well! As a household with both a cat and a dog I wasn’t expecting that it would pick up the amount of pet hair that it has. This vaccine is insanely smart and literally learns from itself on where to clean and where it can’t go. The clean/charge station is awesome and it still amazes me that technology has come this far where an appliance can find its way back to its base for charging and cleaning. This is definitely the future of vacuuming and Samsung got it 100% right!
dcrider
5 (9,999)

2022-10-27

Long Beach, MS

5 (9,999)
[This review was collected as part of a promotion.] Samsung vacuum is excellent. The engineers were brilliant programming the computer chip is great because how it knows if you move it, machine remembers and will finish and go back to the exact spot it was moved. It talks and let’s you know if a problem, if it’s stuck it cuts itself off, says it needs emptying the bend, battery low returns to the station. The vacuum goes over my whole house just love it. I wished this was engineered years ago. Oh this is a plus it never bumps or scratches my furniture just goes up with in 1-2 inches and turns around. Awesome vacuum. If you sweep a pile dirt it will see it and go over to remove dirt. Emptying station is so great when it finishes it empties in the station bag without you having to do anything.
I recommended this product.
Originally posted on Samsung US
Nana354
4 (9,999)

2022-05-06

Milford

4 (9,999)
[This review was collected as part of a promotion.] The jet bot vacuum works great. I gave it a four star rating because I would have gotten the one with the clean station. I have another brand robot sweeper and I like that it is smaller than the jet bot so it get in spots the jet bot can't. I noticed the jet bot is louder and sounds like a quiet lawn mower. I also did not like the green light because it is in my bedroom and there is quite a lot of light so I moved it under my bed so I could sleep. I will keep the jet bot on one floor and the other brand on the other floor. I do like that it comes with an extra filter so you have one while the other one is drying after being cleaned. This jet bot works great; but I would say spend the extra money and get the one with the clean station.
Stephanie
5 (9,999)

2022-01-11

5 (9,999)
i debated on this forever and did a ton of research. i looked at many "top robot vaccum" articles and this one was not on any of the rankings. joke is on whoever wrote those articles, this robot vaccum is far more superior than any other vaccum. we have two thick rugs in our house that are on hard floor. the vaccum has no problem climbing onto the rugs and does not get stuck at all. i was super impressed by how quickly the vaccum was able to map our house. honestly, if you're thinking about it, get it. you seriously will be so glad you did.
I recommended this product.
Originally posted on Samsung US
Phaentiss
4 (9,999)

2021-12-15

4 (9,999)
Jag deltar som testpilot via Smartson och har köpt produkten till ett reducerat pris. Jag skall säga att jag inte trodde så mycket på denne lille hjälpreda. Men jag är imponerade! Snabb avläsning och städning. Kommer igenom under och runt det mesta. Högre trösklar är ingen match. Till och med över benen på tvättställningen. Enkel och smidig app för användning och extra plus för koppling till Google Assistenten. Lite minus kanske för högt pris för bara en dammsugare samt högre ljudnivå än jag trott. Men väger lätt över till allt positivt
I recommended this product.
Originally posted on Samsung Sweden
crazycurl20
5 (9,999)

2022-10-26

North Caronlina

5 (9,999)
[This review was collected as part of a promotion.] I have had some mid-bottom of the line robot vacuums before, and felt that they didn't do a great job, but I assumed that's all they were meant to do. But this Samsung Jet Bot AI+ has by far exceeded any expectations I had for a robot vacuum. It is the most powerful one I have had yet, and I love the report I get each time it is used. It is also very user friendly for how many features it has. Most importantly, it makes my life easier and makes being home more relaxing, which is something I have never experience with a robot vacuum before.
I recommended this product.
Originally posted on Samsung US
Darkened
2 (9,999)

2023-07-29

Avondale, AZ

2 (9,999)
I pur jsed this in May and it's now the end of July. I didn't use.it until mod June because we saved it for the new home we closed on. At first, I loved the JetBot+, but now, I feel like the thing is just an idiot. The AI seems to get stupid real quick. Before it was very good about detecting walls, edges and furniture... now the unit gets stuck practically daily, it does things like spin around in a circle for 20 minutes, pushes over box fans..... I've wiped off the sensor, deleted the map and jad it redraw it.... it just doesn't function the way it was in the first 2 weeks. Truthfully the thing annoys me more than anything cause I'm always having to prevent it from the next disaster or to get it unstuck.... For an $800 machine, I expected more.
Originally posted on Samsung US
Response from Samsung:
2023-08-03

Customer care

Hi there, Congratulation on your new home! We want to ensure that your maximizing the vacuum's full ability. I have included a link below to a list of commonly asked questions regarding the mapping and pattern cleaning of the vacuum. This resource will assist in ensuring that it is functioning properly. POWERbot robot vacuum FAQs: https://www.samsung.com/us/support/answer/ANS00088082/ Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146101147) to help our team pull up your information when you message us. Have a great day. -Ernest-

bhkim
2 (9,999)

2023-01-20

Freeland, Mi

2 (9,999)
[This review was collected as part of a promotion.] I bought Jet bot last November and the robotic vacuum provided great detection and cleaned my house. I am delighted to use this machine twice a week. Unfortunately, the Jet bot is not allowed SmartThing app which can remotely control it. I sent it out to Samsung service, but they diagnosed that the hardware was okay and returned it to me. SmartThings team also failed to connect my Jet bot. At this point, I pushed button to command to start cleaning and let it clean all the area in my house. Hardware is great but software is disappointed.
Response from Samsung:
2023-01-25

Samsung Care

Hi there, Having the jet bot robot do scheduled tasks is a great way to save time and enjoy our time without worrying about the simple task. If the unit was serviced and is not responding to your SmartThing app, please try having the device re-registered to your app. When the Jet Bot is charging on the Docking Station, the Jet Bot connects to the server and checks for software updates. If new software is found, the Jet Bot will automatically download and update it. Downloading the SmartThings App on page 30 Registering a device to the SmartThings App on page 30 Software Update on page 31 Functions of the SmartThings App on page 32 https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145379647) to help our team pull up your information when you message us. Have a great day. ^Charles

GSax
2 (9,999)

2023-06-17

virginia

2 (9,999)
I bought this and the s23+ together a couple of months ago. Overall the product is good but oh my God, the cliff sensor issue drives me nuts. If you have a black rug with a white design on it, this product is useless as it gives you a cliff sensor error. It thinks the robot is about to fall off a cliff and it stops working. It's pretty much useless at that point. However if I avoid that area, which is my kitchen table) it works fine. However the area I wanted this for wad the kitchen table area so it's pretty much a loss at this point.
Originally posted on Samsung US
Response from Samsung:
2023-06-21

Samsung Customer Care

Hello there. Let's make your cleaning experience a breeze! Please see this link to your user manual for cleaning your cliff sensor. Turn to page 9, "C-3 Cleaning the Sensor Window." Manual. https://downloadcenter.samsung.com/content/UM/202210/20221031155619757/O_DJ68-00858B-03_221028.pdf Should you need more assistance with your cliff sensor error, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145921151) to help our team pull up your information. Have a great day ^Camille

posumzmommy
5 (9,999)

2021-12-31

Garden Grove

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Jet™ Bot Vacuum (VR30T80313W/AA) is not very big, but you'd never know it by the way it cleans. It's sleek, hugging corners, cabinets, walls and couches. It didn't seem like it was going to clean everything, but it didn't miss an inch. It is very thorough. I went over the floor again with a broom to see if it missed anything and it didn't miss a thing. It isn't very loud, so you could still have a conversation or watch tv while it's running. I really like this vacuum and looking forward to seeing all it can do. Thank you.
Anonymous
1 (9,999)

2022-07-13

Las Vegas

1 (9,999)
[This review was collected as part of a promotion.] Wish I could give raving reviews, but I can't. My 6 year old Samsung robot cleans much better. As does the cheaper model (no tracks) of this same vacuum. The fault seems to be the crappy s design of the dust container, you cannot clean it, and the docking station cannot clean it. It has a capacity of less than a cup. It clogs with hair and other debris, but it can't be disassembled to remove the clog. High pressure air, a big shop vac, and bent pieces of wire will remove some of the clog after about a half hour of work. Repeat weekly!
Originally posted on Samsung US
Response from Samsung:
2022-09-28

Samsung Care

Hi JerryLondon, We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern. Empty Dust function does not work. See page 41. https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144970316) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Chadthebot
3 (9,999)

2022-06-28

3 (9,999)
[This review was collected as part of a promotion.] I bought this vacuum about 3 months ago and it is still holding up well. I clean the machine often and it runs like the first time I put it to the test. I gave it 3 stars because some times this Bot will skip over an entire area or forget a room completely. Once it's back in its charging station, I have to manually draw boxes on the app where it forgot to clean. When the Bot gets stuck on my living room carpet, it tends to cancel its job and go back to its pad. Also, when the Bot is cleaning, it likes to go in random directions and not proceed with the original zig-zag motion to edge motion. Instead, the map on the app will show the Bot cleaning in a sloppy motion. For the price, it is not worth the full value. It's good, but not the best Bot vacuum.
Response from Samsung:
2022-09-28

Samsung Care

Hi Chadthebot, We appreciate your review of your overall experience with the performance of your Samsung vacuum, and we'll be glad to provide you with a link to a troubleshooting guide to fix this concern. See pages 39 and 40. https://downloadcenter.samsung.com/content/PM/202112/20211214203105423/EN/1_VR8000_EN_00857B-00_AA.pdf To better assist you on this matter and to collect more details of what happened, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144972525) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

BaldyG
5 (9,999)

2025-10-13

5 (9,999)
This vacuum was an unscheduled purchase we saw it on offer while waiting to collect a new TV. We didn't buy at the time but after reviewing came back to the SonicDirect store and collected it. The machine is a doddle to set up and can be set to clean on a scheduled basis, we don't schedule just run it round when we decide. It warns to tell you its setting off and again when it's completed. As its only small I clean the collection chamber out every time its done a clean and its amazing how much stuff it picks up. Highly recommend it.
I recommended this product.
Originally posted on Samsung UK

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2025-10-22

Samsung

We're absolutely delighted to hear that you decided to treat yourself to the fantastic Samsung Jet Bot, and that you love it! It's such an excellent little machine, and it will save you hours and hours in your daily household chores. It's brilliant to know that you found the set up to be easy, and that you're enjoying things such as the voice guidance - this is such a handy feature to have. The powerful motor adjusts suction power based on the floor type, which saves you energy, and the high-efficiency brush effectively cleans both carpets and hard floors. Many thanks for sharing your five star review! ^EW at Samsung Support

Jenna
1 (9,999)

2022-08-26

1 (9,999)
shortly after i started getting the errors. the sensors constantly needed to be cleaned- even if they were just cleaned. sent it in, "fixed it". still does it. the sensor on top had to be replaced- sent it in again. now the vacuum is constantly saying do this or do that. i only run it at night &in the morning when everything is picked up and no one is around to mess with it. doesn't seem to make a difference. i also just cleaned out the brush. it is impossible to get the hair that wraps around the brush because the ends don't come off like other brushes. even after emptying it if i pick it up stuff still falls out all over. i usually have to vacuum again anyways since it barely sucks anything up. i would definitely never suggest this device to anyone.
Originally posted on Samsung US
Response from Samsung:
2022-09-16

Samsung Care

Hi Jenna, We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum, for not cleaning the surface properly, and for having error codes. POWERbot information and error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001935/ Suction power is weak. See page 40. https://downloadcenter.samsung.com/content/PM/202112/20211220145137817/EN/1_VR8500_EN_00858B-00_AA.pdf To better assist you on this matter and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us You may provide this reference number (1144926991) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Troy
5 (9,999)

2022-01-04

Richmond VA

5 (9,999)
[This review was collected as part of a promotion.] I have had this Jet Bot AI+ for about a month and it is doing a great job once the map is completed. it does a great job on cleaning floors and rug, we just recently got a cat and being able to run this at anytime really helps with keeping the cat hair down. i am really glad we got the cleaning station with the Jet bot because it sometimes need to empty while its cleaning. The only thing i would like to see adding is a 3D mapping so you can see the upstair view when cleaning different floor levels. other then that worth every penny.
I recommended this product.
Originally posted on Samsung US
RockStar
5 (9,999)

2022-02-02

5 (9,999)
[This review was collected as part of a promotion.] there is nothing more precious than time. i now have my time back with the samsung jet bot vacuum. i set it up to run once a week to pick up the dust around the apartment and it's wonderful. this jet boy is very quiet compared to my old vacuum. i vaccumed at 1130pm the other night and other than a low hum, it was barely noticeable. my apartment is partially carpeted and the jet bot easily goes from my bare wooden floors to my rugs with no problem i really appreciate the simplicity of being able to take out the filter and rollers in case something gets tangled - it takes just a few seconds to pop out the roller to untangle what ever is in there. i am super thrilled to put the jet bot to great use and to be able to take this chore off my list forever!
I recommended this product.
Ritawoogie1
5 (9,999)

2021-12-09

BRENTWOOD

5 (9,999)
[This review was collected as part of a promotion.] I love this not vacuum it's bigger than the other ones I have seen. Samsung jet bot+vacuum with cleaning station it cleans wonderful I love the app and it is very easy to use. I also received this product at a discounted price in order to give my honest review and this is my honest review the Samsung jet bot vacuum is great. It is a lot bigger than what I initially thought which is wonderful. I like it better than the Roomba vacuum. And it is wonderful because it does not fall down the steps it actually stops. It has so many functions to it it goes from wood floors to rugs with no problem. I love the way it goes back to the cleaning station and cleans itself out. I would definitely recommend this product to anyone who has a big house or even a small one.
Smarttech
4 (9,999)

2022-10-26

California

4 (9,999)
[This review was collected as part of a promotion.] Been using this for a few weeks. So far it’s been pretty good. Complaints would be we need to have it on max suction to vacuum the carpet so it tends to runs out of battery before finishing the whole house. Takes about two hours to fully recharge before it will finish cleaning. Other downside is that for some reason at times it has gone into the no-go zone area that we’ve set. Still trying to figure out why it does that. But overall it has cut down a lot of cleaning time. Love that we can control everything on the app remotely.
Originally posted on Samsung US
mphilip
5 (9,999)

2023-01-25

5 (9,999)
As someone new to robot vacuums the initial impression for me was mixed. Thought this expensive gadget is not for practical use. While I packed to return it, by not using it for few days the difference was evident. Changed my mind and decided to live with it. It's absolutely helpful and is a great addition to home automation. Good suction power. Works great both on hard floor and carpets. I do not like the app through as its not very user friendly and needs further improvement. Overall great experience and highly recommended.
I recommended this product.
Originally posted on Samsung UK

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2023-01-26

Samsung Support

It's good to see that you were able to see a noticeable difference with how effective your new Samsung Jet Bot Robot can be, Phillip, and this encouraged you to keep it. Its 60W of suction power means that it can get to even stubborn debris that has become entangled, and leaves both carpets, laminate, and wooden floors looking pristine. We're happy to take on board your comments regarding the app, and if you do have any suggestions for any improvements that you'd like to see then we'd be happy to hear them from you, and the great news is there are easy ways to feed this back to us. Simply Open the Samsung Members App, and in the tab at the bottom of the screen, click on 'Get Help,. then select 'Send Feedback'. ^DB at Samsung Support

Bernat DSMG
5 (9,999)

2022-12-30

5 (9,999)
Hay mucha oferta, pero he elegido el Jet Bot +, por las siguientes razones: Aspiracion perfecta. Mapeado, ubicación y desplazamiento lógicos y seleccionables Calidad de materiales. Facilidad de limpieza y mantenimiento. (En esto no tiene rival) He comprado paralelamente bolsas de recambio originales en Internet. (No se porque no están en la tienda web de Samsung, pero son fáciles de encontrar. Aplicación muy completa, (Smarthings), no he echado de menos ninguna funcion. Precio en el sitio web Samsung Plus. Hay otras marcas y robots, y alguno promete "el todo", pero tras un largo estudio, el Jet Bot es muy completo y de confianza. Conclusion: Si aceptas prescindir de la función de fregado, es el mejor robot-aspirador filtrador que se puede comprar. Saludos.
I recommended this product.
Originally posted on Samsung Spain

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
vlajud
5 (9,999)

2022-01-07

Sunrise

5 (9,999)
[This review was collected as part of a promotion.] This is a smart, elegant and smooth running vacuum cleaner. It works quietly and discreetly. It creates a map of where it is cleaning and the areas that must be cleaned. It is easy to be located from the phone app and it even sends a sound when it gets lost. It goes to its station if needs to recharge in the middle of a cleaning routine by itself and the. It resumes cleaning the areas needed from before. The machine works smoothly and quietly. The design is beautiful. It is way more quiet than other brands and the voice it uses is smooth and pleasant. It takes so much dirt and dust every time even after the cleaning is done. It lost a small screw and it has been really hard to find so we are currently trying to fix it. Other than that it is an amazing robot.
Samsung Fan
1 (9,999)

2025-02-01

VA

1 (9,999)
This robot vacuum has been a major disappointment. Instead of simplifying my cleaning routine, it's added frustration and wasted time. The core issue lies with the software, which is clearly buggy and unreliable. Mapping the floor has been a nightmare, with the device repeatedly failing in its attempts. Even when it does manage to create a map, the cleaning performance is abysmal. The vacuum frequently cuts its cleaning cycle short, declaring the job done prematurely and returning to its charging station, leaving much of the floor untouched. This erratic behavior makes it completely ineffective at actually cleaning. Frankly, my seven-year-old stick vacuum does a far superior job. Save your money and avoid this product. It's simply not worth the hassle.
Originally posted on Samsung US
Response from Samsung:
2025-02-03

SEA Care

Hi there, We know the importance of having a reliable appliance. All we want is to assist you. We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?" Jet Bot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS10002355/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148318568) to help our team pull up your information when you message us. Thank you. -Kimberly

Zaneta
5 (9,999)

2021-12-05

5 (9,999)
Jag är nöjd med min JetBot. Det var lite krångligt att koppla den till appen, fick göra 3 försök innan jag lyckades, så ett minus här. JetBot är tyst, mycket tystare än vanlig dammsugare. Den har koll på vilka zoner den städar, den fladdrar inte rund som vår förra robotdammsugare. Appen är rätt enkel att använda, efter att man lyckades koppla den till JetBot, i appen kan man hålla koll vart JetBot finns och hur städning ser ut. Gillar att man kan styra JetBot via en app, jag kan starta den även när jag inte är hemma. I appen kan man välja olika zoner, så roboten städar t.ex. bara ett rum, det går även schemalägga städdagar. Gillar att den pratar svenska. PS: Jag deltar som testpilot via Smartson och har köpt produkten till ett reducerat pris.
I recommended this product.
Originally posted on Samsung Sweden
Anonymous
5 (9,999)

2022-07-24

Frisco, TX

5 (9,999)
[This review was collected as part of a promotion.] t is awesome , took me two days to get it all under control：）We can finally keep our floors clean with 3kids .I give this product two thumbs up! I consider it the best purchase I’ve made in a long, long time. This combined with the floor cleaner with wave in its name have reduced the amount of time I spend cleaning the floors. I was dust mopping twice a day, but now there is no need. You can name areas on your map and send the robot out to certain areas. You can also add a square where you do not want the robot to vacuum.
I recommended this product.
Originally posted on Samsung US
Arin
3 (9,999)

2022-05-11

3 (9,999)
the jet bot ai+ product hardware is well built and aesthetic and futuristic looking but there are some major cons which a reputed brand like samsung should immediately work upon. cons: (i) the app can save only one map which is a major problem as multiple floor houses cannot save more than 1 floor and hence cannot create no-go zones for other floors. i wish samsung addresses this problem asap. (ii) the very low front wheel cannot climb on rugs most of the time and keeps either pushing it around or folding it undesirably.
Originally posted on Samsung US
Response from Samsung:
2022-07-22

Samsung Care

Hi Arin, Thank you for bringing this to our attention. I see you have some concerns with the Jet Bot AI+ Robot Vacuum with Object Recognition. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work. POWERbot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS00088082/ When the Jet Bot does not have a saved map, it studies cleaning space through the Auto Clean function, which starts from the Clean Station. After studying the cleaning space, a map is saved. (The map creation is enabled through the SmartThings App only.) You can edit or delete the map at the SmartThings App Cleaning Functions on page 22 https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf In case of repairs are needed, please take note of your warranty coverage. https://www.samsung.com/us/support/service/warranty/VR50T95735W/AA One (1) year parts and labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144724125 Have a great day. ^Charles

User manual & downloads

Statement of Compliance (Vacuum Cleaner )

ver 0.0 | 0.19 MB

24.04.2024

ENGLISH

Download

User Manual (Vacuum Cleaner_Quick)

ver 0.3 | 5.91 MB

12.12.2023

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