Bespoke Jet Bot Combo Steam AI Robot Vacuum

Satin Greige
VR7MD97714G/EU

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Bespoke Jet Bot Combo Steam AI Robot Vacuum
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Features

Highlights

AI-powered all-in-one cleaning with steam sanitization

AI enhanced cleaning with almost no work

Intelligent AI Recognition

Clean your home carefully and efficiently. It recognizes* humans, pets and various objects**, including hard to see items, and categorizes spaces***. It identifies and thoroughly cleans stained spots****. And it senses the carpet depth to avoid getting them wet or clean them deeply*.

Jet Bot Combo AI Steam+ scans the living room, detecting objects sequentially: slippers, book, cable, carpet, and a stained area on the floor. Jet Bot Combo AI Steam+ scans the living room, detecting objects sequentially: slippers, book, cable, carpet, and a stained area on the floor.
* Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
** Object recognition may be affected by an object’s shape or the environmental conditions. Only certain object types can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, pet excrement, electrical cable, towel/sock, cup, glass, bottle, bowl, vase, floor mat, rug, coat rack, shoes, pedestal, scales, power extension, furniture with a crossbar, furniture legs, wheeled chair, pet fur ball, smartphone cable, stain, door step, and doorway. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
*** Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.
**** A stained area is defined as a solid, colored and opaque spot, such as a dried juice, with a size of 4cm x 4cm or larger. Stained area identification may be affected by the size of the stain or the environmental conditions of the floor, such as the floor pattern. A Wi-Fi connection and Samsung account are required.

Cleans intelligently by avoiding obstacles

AI Object Recognition*

Clean carefully and efficiently with less hassle. Using the AI DNN** model and a camera, it recognizes* various objects***, including humans****. pets***** and hard-to-see items, so it can clean around or avoid obstacles. It also identifies and cleans stained areas, and classifies spaces******.

Jet Bot Combo AI Steam+ scans the room and detects objects sequentially: carpet, cable, slippers, and pad. It avoids cable and slippers in front of it by maneuvering between them. Jet Bot Combo AI Steam+ scans the room and detects objects sequentially: carpet, cable, slippers, and pad. It avoids cable and slippers in front of it by maneuvering between them.
* Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.
** AI Deep Neural Network.
*** Object recognition may be affected by an object’s shape or the environmental conditions. Only certain object types can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, pet excrement, electrical cable, towel/sock, cup, glass, bottle, bowl, vase, floor mat, rug, coat rack, shoes, pedestal, scales, power extension, furniture with a crossbar, furniture legs, wheeled chair, pet fur ball, smartphone cable, stain, door step, and doorway. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
**** It only recognizes a human presence based on generic visual indicators, and cannot identify individual people. The recognition capabilities may be limited when a person’s entire body cannot be seen. A Wi-Fi connection and Samsung account are required.
***** Only dogs and cats can be recognized. It only recognizes a pet presence based on generic visual indicators, and cannot identify individual pets. The recognition capabilities may be limited by the posture or position of a cat. The ability to recognize your pet may vary depending on the type of animal and the living environment. A Wi-Fi connection and Samsung account are required.
****** Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.

Easily identify & map the layout of rooms

Spatial Recognition

Identify the rooms in your home. As well as recognizing objects, Spatial Recognition technology also intelligently identifies appliances and furnitures* and shows them on the map while mapping them. It also automatically determines the layout and recommends names for each mapped area**.

* Object recognition may be affected by an object’s shape or the environmental conditions. Only certain furniture and appliances can be recognized. Example items: air conditioner (stand type), refrigerator, BESPOKE (refrigerator/dishwasher), TV, washing machine/dryer, air purifier, AirDresser, sofa, bed, bookshelf, table, furniture with a crossbar, furniture legs, and wheeled chair. A Wi-Fi connection and Samsung account are required.
** Only certain spaces can be recognized. Example spaces: kitchen, living room, and ordinary room. A Wi-Fi connection and Samsung account are required.

Automatically identifies & cleans stains

Stained Area Deep Cleaning

Make sure stains are cleaned thoroughly. Stained Area Deep Cleaning uses object recognition technology to identify stained spots on a floor**. After finishing the rest of the cleaning, it re-cleans the stained area with mop pads, which are heated with steam and water at the Clean Station Steam+.

Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.
Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.
Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner. Jet Bot Combo AI Steam+ detects a stain on the floor. It moves to the Clean Station Steam+ to prepare heated wet mop pads, then returns to the stained area to deep clean it with a zigzag course. SmartThings Labs Feature* text is in the top left corner.

Protect carpets from getting wet & dirty

AI Floor Detect***

Enjoy enhanced cleaning without getting carpets wet. AI Floor Detect identifies different floor types***. On carpet, the robot lifts the mop pads or detaches them at the station, to avoid cross contamination by the wet mops. It also boosts its suction power for better cleaning efficiency.

Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets. Jet Bot Combo AI Steam+ identifies different types of floors. For the short carpets, which are shorter than 5mm, it retracts the mop pads before cleaning to avoid cross contamination. For the long carpets longer than 5mm, it moves to the Clean Station Steam+ to detach the mop pads, leaves them in the station, and returns to clean. It can also boost its suction power for greater cleaning efficiency. On the left side, there are graphs depicting the normal mode and boost mode for cleaning, which operate in booster mode when cleaning carpets.
  • * SmartThings Labs provides early experience of new and useful features designed for consumer convenience. The Stained Area Deep Cleaning’s key functions, such as the contamination recognition range or accuracy, may vary.
    ** A stained area is defined as a solid, colored and opaque spot, such as a dried juice, with a size of 4cm x 4cm or larger. Stained area identification may be affected by the size of the stain or the environmental conditions of the floor, such as the floor pattern. Stained Area Recognition needs to be activated beforehand via the SmartThings App. A Wi-Fi connection and Samsung account are required.
    *** Based on our deep learning model trained using predefined set of data and may yield incomplete or incorrect information. New datasets may be introduced to our learning model from time to time to enhance its accuracy.

Avoid getting stuck on small obstacles

Obstacle Avoidance* using a Active Stereo 3D Sensor

Make sure your home is cleaned, without having to pick up obstacles. Jet Bot Combo AI is equipped with a powerful Active Stereo 3D Sensor. Using two 3D depth cameras, it scans a wide area**, so it can detect and avoid very narrow or small objects on the floor*, even if they’re only 1cm*** high.

Upgraded detection for precise navigation

dToF LiDAR Sensor

The upgraded dToF LiDAR sensor increases the detection distance by about 36%**** and, as a result, it widens the size of the detection area by 79%****. So it improves Jet Bot Combo AI’s path by repeatedly scanning the room to gather distance information and track its location, even in dark areas.

  • * This function may be affected by an object’s size and shape, or the environmental conditions.Obstacle avoidance may be affected if the object is in the sensor’s blind spot, within a complex environment, or during wall cleaning.
    ** Up to 1m, Horizontal field of view: 60°, Vertical field of view: 40°.
    *** As small as about 1cm wide, 1cm tall and 1cm deep.
    **** Based on internal testing compared to the Jet Bot VR8000 model with a conventional LiDAR Sensor. Scans 360° over a distance ranging from 5cm up to 8m.

All-in-One Clean Station Steam+ with Steam Sanitization

Easy & hygienic maintenance of the mops

All-in-One Clean Station Steam+ with Steam Sanitization

Clean effectively and hygienically – effortlessly! The Clean Station Steam+ automatically washes mops at high temperature* with steam and water, sanitizes them with steam** and dries them with 55°C hot air***. It also empties the dust bag****, refills the water tank and recharges the battery.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C.
** The measured temperature of the steam is 100°C.
*** The measured temperature of the hot air ranges from 50 to 60℃.
**** The actual emptying interval will depend on individual usage and environmental factors.

Automatic washing of the dirty mops pads

High Temperature Washing*

Ensure that your mop pads are always thoroughly clean and ready to use. You can set the robot to return to the Clean Station Steam+ at a specific time or after cleaning a particular space. Then it washes the mop pads at high temperature* with steam and water, which removes stubborn dirt.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C.

Reduces bacteria for hygienic mopping

Steam Sanitization

Keep the mop pads hygienic and odor free with the Steam Sanitization feature. When the robot vacuum returns to the Clean Station Steam+ after mopping, high-temperature steam* is sprayed onto the mop pads. It reduces 99.99% of harmful bacteria** to keep them sanitary and reduce unpleasant odors.

* The measured temperature of the steam is 100°C.
** Based on testing by Intertek using Wash the Mop course, eliminates 99.99% of Staphylococcus aureus, Escherichia coli, and Pseudomonas aeruginosa. Not supported in the USA. Results may vary depending on the actual usage conditions.

Dry mop pads easily and thoroughly

Hot Air Drying

Dry your mop pads thoroughly using the Hot Air Drying function. After the robot vacuum finishes mopping, it uses hot air of 55°C* to dry the wet mop and cleaning plate. Within 2 hours, it reduces the residual moisture level of the mop pad down to below 5%**, so they are ready to use.

* The measured temperature of the hot air ranges from 50 to 60°C.
** Based on internal testing. Calculated by measuring and comparing the weight of the washed mop pads before and after drying for 120 minutes. Results may vary depending on the actual usage conditions.

Simply more hygienic dust removal

Auto Dust Emptying

Enjoy a convenient and hygienic way of emptying your dustbin every 2-3 months*. After cleaning or when the dustbin gets full, the robot returns to the Clean Station Steam+, which removes dust** using “Air Pulse” technology. And a multi-layered Filtration system traps 99.999% of fine dust***.

* May vary depending on the amount of dust in actual home environments.
** Results may vary depending on individual use. Dust and hair stuck inside the grille may not be removed with a single cycle.
*** Based on internal testing, using Max mode, in accordance with the IEC62885-2 5.14 standard. Results may vary depending on the actual home conditions.

Non-stop mopping with enough water

Auto Refill

Keep mopping without running out of water using the Auto Refill function. During cleaning, if the water tank in the robot vacuum cleaner becomes empty, it detects it and returns to the Clean Station Steam+ to automatically refill it. So it always has enough clean water to mop your whole home.

All-in-One Clean Station Steam+ with Intensive Steam Cleaning

Easy & hygienic maintenance of the mops

All-in-One Clean Station Steam+ with Intensive Steam Cleaning

Clean effectively and hygienically – effortlessly! The Clean Station Steam+ automatically washes mops at high temperature* with steam and water, cleanses them with steam** and dries them with 55°C hot air***. It also empties the dust bag****, refills the water tank and recharges the battery.

* The measured temperature of the steam and water mixture ranges from 50 to 60°C.
** The measured temperature of the steam is 100°C.
*** The measured temperature of the hot air ranges from 50 to 60℃.
**** The actual emptying interval will depend on individual usage and environmental factors.

Intensively cleans dirty mop pads

Intensive Steam Cleaning

Keep the mop pads hygienic and odor free with the Intensive Steam Cleaning feature. When the robot vacuum finishes mopping and returns to the Clean Station Steam+ after mopping, high-temperature steam* is sprayed onto the mop pads. It keeps them extra clean and reduces unpleasant odors.

* The measured temperature of the steam is 100°C.

Outstanding Cleaning Performance

Powerful mop cleaning of dirt and stains

Powerful Spinning Mop

Ensure floors are cleaned thoroughly with enhanced mopping, which is like wiping the floor hard by hand. Jet Bot Combo AI’s powerful dual rotating mop pads spin rapidly at 170rpm for deep cleaning stains. It removes the general dirt of daily living and actively scrubs away the toughest stains.

Efficiently powerful & intensive cleaning

Powerful Vacuum Cleaning

Clean your home effectively with powerful suction. The Digital Inverter motor generates powerful suction, so it easily sucks up hair, dirt and fine dust on the floor. Its enhanced torque enables intensive cleaning and also means that it works quietly, energy efficiently and for a long time.

Removes human hairs and pet hairs easily

New High-efficiency Brush with Hair Grinder

Remove hairs, including pet hair, on carpets and floors effectively*. A newly designed High-efficiency Brush includes Samsung’s patented Hair Grinder. It collects hair in the center and then cuts it up finely, so it can be sucked out easily, which prevents tangles and makes maintenance easier.

* Based on internal testing. Comparing the hair removal, pet hair entanglement and suction performance it offers an 880% improvement compared to a brush without a hair grinder: after being used for 30 minutes, there is 0.44g less hair on the brush with the hair grinder compared to 0.05g less hair on the brush without the hair grinder. Results may vary depending on actual usage conditions.

4 Different Cleaning Modes

A flexible choice of cleaning methods

Vacuum and Mop Together

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App*. For fast cleaning, use the Vacuum and Mop Together mode. If you want hygienic and thorough cleaning, select the Mopping after Vacuuming mode. Or just use the Vacuum-only or Mop-only modes.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

A flexible choice of cleaning methods

Mopping after Vacuuming

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App*. For fast cleaning, use the Vacuum and Mop Together mode. If you want hygienic and thorough cleaning, select the Mopping after Vacuuming mode. Or just use the Vacuum-only or Mop-only modes.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

A flexible choice of cleaning methods

Vacuum Only Cleaning

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App*. For fast cleaning, use the Vacuum and Mop Together mode. If you want hygienic and thorough cleaning, select the Mopping after Vacuuming mode. Or just use the Vacuum-only or Mop-only modes.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

A flexible choice of cleaning methods

Mop Only Cleaning

Adjust how Jet Bot Combo AI cleans to suit your needs. Simply choose from 4 modes on the SmartThings App*. For fast cleaning, use the Vacuum and Mop Together mode. If you want hygienic and thorough cleaning, select the Mopping after Vacuuming mode. Or just use the Vacuum-only or Mop-only modes.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

App Control

Virtually map your home

3D Mapping

Map your home in 3D. Jet Bot Combo AI’s dToF LiDAR senses and creates a layout, and converts it into a virtual 3D map, with appliances and furniture. You can see it on the SmartThings App* and set areas to clean or avoid. It also supports various functions, like real-time cleaning trajectories.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Quadruple mapping for fast-track cleaning

Create Additional Map*

Ensure that your home is cleaned efficiently and thoroughly by mapping its entire layout. A Create Additional Map function* lets you draw and save maps of many spaces. If Jet Bot Combo AI is moved, a dToF LiDAR sensor identifies its location** and it automatically recognizes the correct map.

* A Wi-Fi connection and Samsung account are required.
** Jet Bot Combo AI can draw and save up to 4 maps. Recognition of Jet Bot Combo AI’s location may be affected by the shape of the house and the location of furniture. It may result in a failure to identify Jet Bot Combo AI’s location and/or recall the right map, if the place has a similar layout to other spots or if there are few objects to detect with dToF LiDAR sensor.

Set restricted areas to prevent access

No-go-zone & Virtual Wall

Avoid valuable furniture, certain rooms or dangerous objects and areas. You can set them manually by selecting specific locations on a map in the SmartThings App*. You can also ensure that only part of a room is off limits using virtual walls. And you can set specific areas to mop or keep dry.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Selectively choose which rooms to clean

Select & Go

Enhance efficiency and spend less time cleaning by simply choosing the specific areas that you want cleaned using Select & Go. Jet Bot Combo AI recognizes rooms and can clean them selectively, on a room by room basis, ensuring that your home is cleaned quickly and efficiently.

Uniquely adjust settings to be effective

Room Customization

Choose the best cleaning settings for each room. Room Customization in the SmartThings App* lets you adjust the suction power and the mop pad cleaning intensity to the level required for different areas. For example, you could select Max to clean thoroughly in spaces used by children and pets.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Convenient monitoring of your cleaning

Live Cleaning Report

Check Jet Bot Combo AI’s performance easily on the SmartThings App*. You can monitor its movement and status in real time on a virtual map of your home, and pause it or instruct it to stop. It also creates a report, so you can view a cleaning history, as well as any failures and the reason why.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Remotely check on your home and pets

Jet Live Home Monitoring

Check on your pet and home at any time. Jet Bot Combo AI’s camera can live stream video to the SmartThings App*. In patrol mode, it automatically monitors your home and pet, and alerts you if it detects a human**. Using E2EE***, video is encrypted and can only be viewed by an authorized user.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** It only recognizes a human presence based on generic visual indicators, and cannot identify individual people. The recognition capabilities may be limited when a person’s entire body cannot be seen.
*** End to End Encryption.

Simply speak and Jet Bot Combo AI will act

Voice Recognition

Clean your home with your voice* – wherever you are! Using Samsung Bixby** embedded in the robot or on a smartphone, you can tell Jet Bot Combo AI what to do. You can schedule when it works, start and stop cleaning, instruct it where to clean, empty its dustbin, locate its position and more***.

* Service availability may vary by region.
** Bixby is Samsung’s brand of Internet of Things (IoT) voice assistant. Bixby service availability may vary depending on country. Bixby recognizes selected languages and certain accents/dialects, including Korean, English (US/GB/IN), Spanish (MX/ES), German, French, Italian, and Portuguese (BR). The user interface may change and differ by device. The availability of Bixby features and content providers may vary depending on the country/carrier/language/device model/OS version. A Samsung account log-in and data network connection (Wi-Fi or data network) are required.
*** Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Look after your pets anytime, anywhere

SmartThings Pet Care Service

Take care of cats and dogs when you are not home. The SmartThings Pet Care Service* lets you check on your pet with Jet Bot Combo AI, as it can recognize** and monitor them. If it senses barking, it lets you know so that you can play music and access other smart devices*** to keep pets relaxed.

* Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.
** Only dogs and cats can be recognized. The recognition capabilities may be limited by the posture or position of a pet. The ability to recognize your pet may vary depending on the type of animal and the living environment. It only recognizes a pet presence based on generic visual indicators, and cannot identify individual pets.
*** Each appliance needs to be set to be optimized for pets by the SmartThings App.

Effective protection against threats

Certified IoT Security

Clean without worrying about possible threats. Jet Bot Combo AI has been certified for its security. Awarded the highest Diamond level IoT Security Rating by UL Solutions, its software and user data are protected, and cannot be viewed or leaked by unauthorized users.

What's in the box

Specifications

  • Dust Capacity

    0.25 L

  • Max Consumption Power

    70 W

  • Set Weight

    4.8 kg

  • Set Dimension (WxHxD, mm)

    359x100x364 mm

  • Net Weight (kg)

    18.8 kg

  • Net Dimension (WxHxD, mm)

    444x547x510 mm

  • Main Color

    Satin Greige

  • Point Color

    Satin Greige

  • Digital Inverter Motor

    Yes

  • Button Type

    Touch

  • AI Processor

    Qualcomm QRB4210

  • 3D Sensor

    Yes

  • LiDAR Sensor

    dToF LiDAR Sensor

  • Anti-Cliff

    Yes

  • Max Consumption Power

    70 W

  • Max Suction Power (Pascal)

    6000 Pa

  • Max Running Time

    180 min

  • Suction Power

    5 W

  • Noise Level

    74 dBA

  • Display Type

    LED

  • Battery Type

    Li-ion

  • Voltage

    14.4 V

  • Charging Time

    300 min

  • Charging Station

    Clean Station Steam+

  • Exhaust

    Fine Dust Filter

  • Pre-Motor

    Yes

  • Main Brush 1

    High-efficiency Brush

  • Side Brush

    1 EA

  • Microfiber Mop

    2 EA

  • Number of Cleaning Modes

    4

  • Type

    Bagless

  • Dust Capacity

    0.25 L

  • Water Tank Capacity

    0.1 L

  • Consumption Power

    1200 W

  • Dust Bag

    1 EA

  • Voltage, Hz

    220-240V~, 50-60Hz

  • Dust Bag Capacity

    2.5 L

  • Auto-Wash

    Yes

  • Dimension (WxHxD)

    444x547x510 mm

  • Steam Sanitization

    Yes

  • Auto-Dry

    Yes

  • Filtration Rate

    99.999 %

  • Weight

    14 kg

  • Auto Water Refill

    Yes

  • Clean Water Tank Capacity

    4 L

  • Dirty Water Tank Capacity

    3.6 L

  • SmartThings App Support

    Yes

  • Bixby, Alexa, Google Assistant Support

    Yes

  • Object Recognition

    Yes

  • Obstacle Avoidance

    Yes

  • Home Monitoring

    Yes

  • Patrol Mode

    Yes

  • Live Cleaning Report

    Yes

  • Select & Go

    Yes

  • Mapping

    Yes

  • No go Zone

    Yes

  • Voice Guide

    Yes

  • Scheduling

    Yes

  • Voice Control

    Yes

  • Water Flow Speed Control

    Yes

  • Wi-fi Control

    Yes

  • Intelligent Power Control

    Yes

  • Mop Lifting

    10 mm

  • Washable Dust Bin

    Yes

  • Auto-Docking

    Yes

  • Set Dimension (WxHxD, mm)

    359x100x364 mm

  • Net Dimension (WxHxD, mm)

    444x547x510 mm

  • Gross Dimension (WxHxD, mm)

    518x480x627 mm

  • Set Weight

    4.8 kg

  • Net Weight (kg)

    18.8 kg

  • Gross Weight (kg)

    23.0 kg

  • Security Update Period (At least 5 years from launch of product) 

    31 December 2029

Reviews

Bespoke Jet Bot Combo Steam AI Robot Vacuum

3.7

Recommended by 64% of customers.

Write a review
5 stars 51%
4 stars 16%
3 stars 6%
2 stars 1%
1 stars 26%
AI review summary
  • The product offers good cleaning performance and convenient features like automatic emptying and mopping.
  • However, there are concerns about the long-term usability due to the lack of available replacement parts and accessories.
  • The AI and navigation features also seem to need further refinement, with some customers reporting issues like the robot getting stuck or missing areas.
  • Overall, the product appears capable but the long-term ownership experience may be impacted by reliability and parts availability concerns.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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82 Reviews

Brandnewahmad
1 (9,999)

2025-01-07

East Anglia, UK

1 (9,999)
[This review was collected as part of a promotion.] I bought this because I thought Samsung was a reliable brand, but this is a dismal product that is basically a scam. First of all, great features but they don't work so you have to turn them off. Secondly, basic features like vacuum do not work and leave debris on the floor. When mopping, it gets stuck in the same place. There is a picture of a 5 year warranty but it's actually only 2 years. Absolute scam and should be reported to trading standards. Finally, no replacement mop pads or dustbin filters are available for it. Absolutely disgusting from Samsung.
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Helpful?
Originally posted on Samsung UK
Graham31
2 (9,999)

2025-01-27

Manchester

2 (9,999)
I've been really pleased with the Robot 3 in 1 cleaner with the VAC and Mop functions! ...However think twice about buying!! - You can't get replacement mops heads anywhere, Ive been trying for three months ...and when speaking to Samsung customer services they are unable to say if they will ever restock and recommend searching retail outlets, again searched there with no joy. So I've paid a large amount on money for a Samsung device that one of the main functions will not be available due to no accessories available. Please go with a manufacturer that gives the whole round support including accessories for you device.
Helpful?
Originally posted on Samsung UK
damo79
5 (9,999)

2025-02-20

5 (9,999)
I purchased this vacuum, as my wife requested addition to our household in form of a robot vaccum. She has high expectations for such equipment and was initially underwhelmed and struggled to map the ground floor in our house. I asked her to be patient and try again and the mapping was successful. It performs very well, cleans and mops the floors very close to edges and helps to keep the floors cleaner adding more free time to do other things. App is intuitive and my wife is very happy with it. Pleased with the purchase. The only negative I have is that spare mop pads are not currently available on Samsung UK website and this needs to be resolved asap - please make all maintenance / spare parts available.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Nutcase DIYer
4 (9,999)

2025-01-19

4 (9,999)
Very good: navigates well around obstacles, mop feature is really useful, so are the automatic mop cleaning and vacuum empty features. Very easy to operate from phone once set up. It does not like small stones which can be sucked up and jam the long rotating brush under the robot but it is easy to remove the stones. Less than perfect: need to be a bit of geek to set up mobile phone control of the robot. Also although not found in the instructions, the cleaning station must be located on a firm surface such as plastic tiles. On some ordinary carpets the cleaning station (which is quite heavy) sinks into the carpet and the robot loading ramp rides up, such that the robot cannot climb up the ramp and into the station.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Dan2705
1 (9,999)

2024-08-13

Yorkshire

1 (9,999)
Absolutely useless. Please don't waste your money!
Helpful?
Originally posted on Samsung UK
Nandigums
1 (9,999)

2024-12-04

1 (9,999)
It is completely waste of money to buy this vacuum cleaner. this is the worst product I bought it till now. it didn't even clean the along the edges properly. The worst is thing is that if you are not satisfy with vacuum cleaner wants to returns then you have to pay 20% of the cost for using it. I don't understanding how can we know about product without using it. It is literally grabbing money for the waste product. I recommend never ever buy anything from Samsung. even many reviews in the internet says it is worst but I believe in Samsung.
Helpful?
Originally posted on Samsung UK
ChrisA123
1 (9,999)

2025-02-15

Hertfordshire, UK

1 (9,999)
Do not buy one of these. The idea is good, the app is pretty great, and ‘some’ of the tech works really well, but the overall product is unreliable - base station floods, onboard dust tank doesn’t empty - and Samsung service/support is by far the worst I have use in the last 10years. We purchased in November 2024. We had various teething issues with mapping but it did generally figure things out, and did a fairly good job of hoovering and mopping in the background each night. Then in Dec we realised the onboard dust box wasn’t emptying itself. Eventually a full reset resolved this. Then in Jan we found the Cleanstation tank/washing bay wasn’t emptying. More calls and emails to customer support, who very very clearly aren’t trained on these machines - try resetting it again etc. Eventually, after 2 weeks of wrestling with the useless customer service/support team, they agreed it needed collecting. By this point the device is barely 6 weeks old, but it’s outside the return window so warranty kicks in and you have to use their Service agent. They say they will arrange for it to be collected. No time given, no warning til DPD announce they will be collecting ‘that day’, and will be bringing a box. DPD and box arrives, but device doesn’t fit in box. Not even close. Customer services says ‘oops, it’s a new model (which it isnt) and we don’t have any larger boxes’. Very sorry, call you in 48 hours, taking personal care of your case now, etc. Hear nothing. Courier calls a few days later saying they are being tasked to collect it and deliver direct to service agent. Courier is good and does as promised. That was over a week ago. Since then, Samsung have tried sending DPD again, again with too small a box to collect a device that was collected over a week ago. Not a squeak from Samsung/their agent about what’s going on with my machine. Emails and live chats promise call backs. Calls to the help desk are answered only to explain that their system is being updated and they can’t do anything but they will call me back. No eta as to when. I was excited to be an early (ish) adopter, and am somewhat privileged enough to be able to afford the hefty price tag, but on the basis of my experience I cannot recommend either the product, or frankly the Samsung brand/service support offering. If someone from Samsung gets a grip of this matter and contacts me by CoB 16th Feb with an acceptable resolution to all the above, I’ll consider reflecting their solution in an update to the above.
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Helpful?
Originally posted on Samsung UK
sylvi_slytherin
4 (9,999)

2024-10-14

4 (9,999)
Bought this robo vac as it was time for an upgrade and it intergraded with the SmartThings app which we have other Samsung devices that we monitor on there, the best app for smart home thus far. It doesn’t disappoint in the aspect of having all the needed technology to be able to run autonomously (schedule, water level, suction power, even monitoring pets and alert of barking when away).The AI needs some improvements, as it doesn’t always know the difference between a plate and our bedsheets lol. But you can tech it what it is which is a plus. One thing I’d like to see in the app is the ability to delete a room that you don’t want to vacuum, and in our case it picked up the outside of our house that it can’t reach. Can’t wait for updates that will help with the AI!
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Sammy689
5 (9,999)

2024-12-22

5 (9,999)
[This review was collected as part of a promotion.] Having kids and pets, its hard to keep vacuming every few hours. We tried multiple brands including no name ones but they didnt work for us. We then saw this one at our friends house and we loved it so we bought one. It does it all. Mops, vacuums and auto empties. The AI features are great as it enhances its function. Its scanning is very accurate so it cleans all our rooms perfectly. Its quiet so we can leave it on all night. Now we only have to do a thourough vacuum every 3 days because this does the job very well.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
KevWoko
5 (9,999)

2025-09-27

5 (9,999)
⭐️⭐️⭐️⭐️⭐️ The Bespoke AI Jet Bot Combo AI+ 3-in-1 is absolutely fantastic! It’s powerful, efficient, and really easy to use. I love how smart the cleaning feels – it navigates smoothly, covers every corner, and switches between functions seamlessly. The suction is excellent, and it leaves my floors spotless with minimal effort on my part. It’s stylish too, so it doesn’t look out of place at home. Honestly, it’s made cleaning so much quicker and easier. I come home and my floors are spotless.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-09-30

CX

We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re loving your Samsung Bespoke Jet Bot™ Robot Vacuum Cleaner! We have taken the chore out of cleaning, and you'll never be disappointed by the results! ^LB at Samsung Support

Alexandre101
4 (9,999)

2025-12-31

4 (9,999)
I have bought 3 of these, 1 i returned with a water leak, i have 2 in my house, i love them, but they are not perfect. I originally bout 3 of the first Samsung robot vacs, 1 still works in 1 room of my house, battery replaced so over 10 years. The new AI models are fantastic but not perfect. I will run them \. When Samsung brigs out a new model i will buy another. So work that out... My floor is very clean now... Good work Samsung people. Just keep going and make them better. I will buy 1...
I recommended this product.
Helpful?
Originally posted on Samsung Australia
stasgrin
3 (9,999)

2024-10-18

Dorset, UK

3 (9,999)
The hardware is really good! Suction 9\10! Wet mopping 9\10! Cleaning job overall - 8\10! However, the software... it is not working okay. Obstacle recognition - never gets proper results. A plant pot? Surely it is a cup or a plate, haha. Furniture leg? No, it is a "sock". Also, it can stuck on a simple sun glare from a shiny floor and avoid a pretty large area. Another joke is scheduled cleaning. BST (British Summer Time) it fails to recognize, so if you have scheduled your cleaning at 6PM, yup it will run at 6PM and also it will send you about 10 notifications an hour later (at 7PM) that cleaning can not be started by schedule. I could continue the list on and on, but that is just a top of an iceberg. If they improve the soft, I would name it the best vacuum (I had 2 others previously).
Helpful?
Originally posted on Samsung UK
SN0NWY1998
5 (9,999)

2024-11-30

Australia

5 (9,999)
[This review was collected as part of a promotion.] Superb little vacuum and mop. I have been using this for around 2 months now and its so simple to use and a big help keeping the house clean. I use this as an everyday vacuum and then run a proper vacuum around the edges once a week. Sometimes the software does have some hiccups. However, this is only a rare occurrence. The obstacle avoidance is also excellent. We rarely see any furniture hit. The mop is also super helpful in keeping spills or stubborn marks at bay.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Harpreet S
1 (9,999)

2025-07-16

1 (9,999)
I bought this vaccum a year ago and had faulty and regretful experience as repaired already 3 times in a year and service team did not accept this faulty vaccum and been trying to repair numerous times. Samsung service team denied to give refund when I first reported and keep covering with service. This useless vaccum cleaner sitting at station and not functioning what it suppose to do. I would not recommend this product to anyone.
Helpful?
Originally posted on Samsung Australia
Hasanka
5 (9,999)

2024-10-15

Adelaide, Australia

5 (9,999)
[This review was collected as part of a promotion.] I acquired this product three weeks ago and have had a positive experience with it. Its performance is exceptional, and I particularly appreciate the three mopping options it provides. The device demonstrates remarkable maneuverability around obstacles such as couches and chairs, and its object detection capabilities are highly effective, enabling it to avoid collisions. Overall, I am extremely satisfied with this product.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
NikkiZ
1 (9,999)

2025-09-21

1 (9,999)
Would not recommend buying this product if you have a pet. Have owned for 4 months and already replaced main brush twice. Not able to complete a job without having errors and needing to untangle hair from either the side brush or main brush. Sent back for a refund as it does not work as advertised for pets, only to be told it is working within there specifications and refused refund.
Helpful?
Originally posted on Samsung Australia
Kane 94
5 (9,999)

2025-03-01

Liverpool

5 (9,999)
[This review was collected as part of a promotion.] This is a great product. Service and delivery were punctual. The set up and app integration was very easy to set up. The Hoover is great. With a large surface area to clean it does it really well. I love how easy it is to control via the app. Meaning I can be out and able to set cleaning routines etc. I highly recommend this to anybody who wants to reduce their cleaning tasks
I recommended this product.
Helpful?
Originally posted on Samsung UK
Faw5y
5 (9,999)

2024-12-28

5 (9,999)
We’re thrilled with the cleaning performance! We simply set the schedule, and it runs overnight, leaving us with perfectly mopped floors in the morning. It’s also a huge time saver—we created a second map for our upstairs area, and by moving the station upstairs before leaving for work, we return home to spotless floors once again. It’s been a fantastic addition to our home!
I recommended this product.
Helpful?
Originally posted on Samsung UK
LMCG
5 (9,999)

2024-10-28

Sydney, Australia

5 (9,999)
[This review was collected as part of a promotion.] I've had the Bespoke Jet Bot Combo for over a month and it has been a great purchase. It was easy to set up and pair with my smart things app on my flip6 phone. Now all I have to do is set it mop and vacuum when I'm out running errands. One great feature is not having to refill the water or empty the dust due to size capacity of the stand. The jet bot is a great time saver.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Chronophysicist
3 (9,999)

2024-10-23

Australia

3 (9,999)
[This review was collected as part of a promotion.] Placed the station on 1 end of the house , it needed a lot of encouragement before it would be willing to explore the other end of the house Sometimes sees the edge between carpet and hard floors as an obstruction and refuses to cross as a result Wifi connection sometimes makes remote monitoring impossible Aside from the above, vacuum and mopping work is decent
Helpful?
Originally posted on Samsung Australia
KirstenK29
1 (9,999)

2025-03-05

London

1 (9,999)
Broken within first year of use. Sent off for a repair and DPD / Samsung have lost the vacuum. Absolute shambles of a company and customer service is absolutely shocking. No call for three weeks and no update only to be told today it's missing. Asked for complaints procedure only to be told there isn't one. Do not waste your money or time with this company.
Helpful?
Originally posted on Samsung UK
Nightmarevacuum
1 (9,999)

2025-06-16

Huddersfield

1 (9,999)
I will start by saying I am a Samsung person, I love the brand and have phone, tablet and every TV is a Samsung. This machine and the awful customer service has soured the brand for me. Our Jet Bot AI can mop the floors but has no ability to suck anything up, the most important part. It actually gathers dust and dirt up then dumps in places like the kitchen periodically. We contacted Samsung immediately and asked for a refund or replacement, this seemed impossible to them - even though it is actually UK law. Their customer service eventually took it away for repair which is not what we wanted. It has arrived back from the repairer absolutely filthy, and now completely broken. Customer services have offered me a £50 voucher to compensate! What am I supposed to do with £50 against a machine of this value??? Avoid buying one of these - if it doesn't work they won't help you. I am considering throwing it out and buying an alternate brand. A very costly nightmare.
Helpful?
Originally posted on Samsung UK
Ljp92
1 (9,999)

2025-01-19

West midlands

1 (9,999)
[This review was collected as part of a promotion.] The hoover itself is lovely, works really well, it's a shame it hasn't got dog poo avoidance like the iro ot though. HOWEVER, the massive issue with it is that you can't get parts for it. I'm in need of a new roller brush as the rubber fins on mine are damaged, and no one sells spares. Samsung themselves can't help me.
Helpful?
Originally posted on Samsung UK
Michael68pc
5 (9,999)

2024-10-14

5 (9,999)
Been using Robot cleaners for years - this one takes the cake - doesn't bump into furniture, sends photos of the glass under the bed and after a month usage the wooden flooring has been mopped and visibly different (better) than it has ever looked in the past four yours of manual mopping very irregularly. VERY HAPPY
Helpful?
Originally posted on Samsung Australia
Rwademc
4 (9,999)

2024-11-12

Brisbane

4 (9,999)
[This review was collected as part of a promotion.] I've had it for 2 weeks now, does an excellent job of vacuuming, and a decent job of mopping. Can't help but think having the option to add some cleaner to the tank would assist in lifting dirt. AI is somewhat clueless as to what it's looking at. But does a great job of navigating around the obstacles
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Gracey324
4 (9,999)

2024-11-15

4 (9,999)
[This review was collected as part of a promotion.] Smartest gadget i purchased! able to navigate around my house without too many problems! much better than the cheap ones i got so far. Even with many toys scattered, it still manages to get the floot 90% clean, although did get stuck once but that was my fault with small lego pieces lying around.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Michael12345
1 (9,999)

2024-10-10

York, UK

1 (9,999)
Some 3 months ago now I purchased a Robot Vacuum and Mop from Samsung. The device on the whole isn't great as it is often getting stuck, going to the wrong areas and not completing cleaning tasks. I've reset it a number of times as well as reinstalling the SmartThings App. It will only map 25% of my house now where as previously it did more. Beyond this it has a fault that the camera isn't working. I have called the service centre around 9 times to get this resolved and had a number of email exchanges with SmartThings team. All of these interactions (apart from one) have been incredible frustrating. When I finally convinced a member of the Samsung technical team that there is a problem and a repair was booked, the logistics partner, DPD, are useless. I was not contacted to arrange a date and therefore wasn't in when they came. On the rearranged date, they didn't turn up and sent me a photo of a random field somewhere. Before I can rearrange, the whole repair has been cancelled. Avoid at all cost!
Helpful?
Originally posted on Samsung UK
HappyCustomer98745
5 (9,999)

2025-08-02

5 (9,999)
I bought this little Robo Vac for a new house. It has been absolutely fantastic. It now does its little vacuum and mop function daily. I also got it because it was Samsung and doesn’t have the security concerns that some of the Chinese branded vacuums do. Very pleased with the purchase.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Smith01
5 (9,999)

2024-11-25

5 (9,999)
I bought the jet bot combo about two months ago, and it's been such a great purchase. It's so good to have it going during the day while we are at work, and the ability to control it via the smart thing's app is amazing! Dog hair, kids mess, nothing is too big for this machine to handle
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Vacuumme
5 (9,999)

2024-12-25

5 (9,999)
[This review was collected as part of a promotion.] The robot vacuum cleaner is well made and stylish. It is also very functional. Cleans our house many times before needing a charge. Lidar scanner is accurate so it doesnt miss any spots. Price is just right. Auto emptying function works well. Would recommend to any person to buy
Helpful?
Originally posted on Samsung Australia
ARINICK
5 (9,999)

2024-10-21

SYDNEY

5 (9,999)
[This review was collected as part of a promotion.] I PURCHASED THIS ROBOTIC VACUUM MONTHS AGO, AND I'M REALLY IMPRESSED WITH THE PERFORMANCE. THE SUCTION POWER IS INCREDIBLY STRONG, WHICH WORKS PERFECTLY IN THICK CARPET ALSO. THE AI FEATURES ARE NOTEWORTHY, EXPERTLY NAVIGATING OBSTACLE AND ADAPTING TO MY COMPLICATED HOME LAYOUT.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Mal F
4 (9,999)

2024-12-02

Sydney, Australia

4 (9,999)
[This review was collected as part of a promotion.] Works well although I have a split level home and adding maps of the other floors is quite difficult. I've taken the dock to the other floor and mapped out the second floor, but it still needs some fine tuning in combining them. I can't find any detailed instructions online.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Disappointed customer666
1 (9,999)

2026-06-14

Wales

1 (9,999)
Not cleaning well. Not mopping well. Just not doing anything well. Missing parts of floor. Just returned from the service; maybe they fixed it. Spare mop pads – not a chance to buy them. Spare cleaning plate for mop pads – not a chance to buy it. Stay away; buy a broom.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-06-16

Samsung

We are disheartened to see that you are having issues with your Robot Vacuum Cleaner! We are confident that our engineers will have got your vacuum cleaner working again to perfection. In regard to spare parts, you can view all the available spare parts we have available for this vacuum here: https://www.samsungspares.co.uk/vr7md97714gwa-0001/catalogue.pl?path=49428&model_ref=15255932 If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support

Tran Ety
5 (9,999)

2024-11-26

5 (9,999)
[This review was collected as part of a promotion.] The Bespoke jet bot is amazing! It made both my floors and carpets look incredibly clean. It also gives you more time for yourself. I highly recommend it to anyone, as it is very easy to use. Just set the time and date, and you're good to go. I'm really happy with it!
Helpful?
Originally posted on Samsung Australia
Tran Ety
5 (9,999)

2024-11-24

5 (9,999)
The Bespoke jet bot is amazing! It made both my floors and carpets look incredibly clean. It also gives you more time for yourself. I highly recommend it to anyone, as it is very easy to use. Just set the time and date, and you're good to go. I'm really happy with it!
Helpful?
Originally posted on Samsung Australia
Bert10
5 (9,999)

2024-11-15

New South Wales

5 (9,999)
[This review was collected as part of a promotion.] This has to be the single handily best product I have bought this year. Just has the functionality i was needing and looking for. It cleans the floors with no problems at all. Don't know what else to say besides that i would get another if i had a another home!
I recommended this product.
Helpful?
Originally posted on Samsung Australia
another
5 (9,999)

2025-11-19

5 (9,999)
[This review was collected as part of a promotion.] Replaced my old Ecovac with this Jetbot, after the first clean I came back into the house after gardening and was wowed weeded garden and vaccuumed house in one, the mop function is excellent, and great house cleaner - leaves me free time to do other things.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
baz60
1 (9,999)

2026-04-16

swindon

1 (9,999)
I thought i would upgrade from my eufy 10 pro… mistake lots of features on the samsung that sadly don’t live upto expectations poor suction, no edge to edge cleaning and the app mapping puts walls where it wants. And lacks features that my old eufy had.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-04-17

Samsung

We’re sorry to hear that the Samsung Bespoke Jet Bot™ Combo AI+ Robot Vacuum Cleaner didn’t meet your expectations when compared with features you were used to on your previous robot vacuum, Baz. This smart and powerful product has been designed as an advanced all‑in‑one cleaning solution, combining vacuuming, mopping and steam sanitisation. It also uses AI Object Recognition to identify common obstacles, pets and different areas of your home, while mapping your space through the SmartThings app. That said, we do appreciate your feedback regarding suction power, edge‑to‑edge cleaning, and mapping accuracy, as real‑world home layouts and individual cleaning preferences can vary significantly. The SmartThings app allows for room recognition, no‑go zones and customised cleaning routines. You may find the following guide from our colleagues overseas helpful, as it explains how to fine‑tune your robot’s performance and cleaning patterns to suit your needs: https://www.samsung.com/us/support/answer/ANS10002356/ Your feedback about missing features compared to your previous device is extremely valuable and has been shared with our product teams to help improve both hardware and software going forward. In the meantime, we remain available to support you in getting the most out of your robot and to help ensure a fully satisfactory experience. Our full contact details and operating hours can be found on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support

Tom32
5 (9,999)

2024-12-04

Devon

5 (9,999)
First time owing a robot vacuum and already love it. It made a very accurate map and got straight to work, did a nice job on the floors. The app will let me know when I need to empty the dirty water/vacuum bag etc. Overall it's a great bit of kit
I recommended this product.
Helpful?
Originally posted on Samsung UK
Majid
1 (9,999)

2025-10-02

1 (9,999)
II purchased this device around four months ago, and unfortunately, it stopped working just one month after purchase. I lodged it for repair at the Adelaide service centre, but it has now been there for several weeks awaiting parts.
Helpful?
Originally posted on Samsung Australia
Sir_Tuesday
3 (9,999)

2024-08-17

Wigtownshire

3 (9,999)
Very impressed so far with the robot. Had waited ages for a product that did both mopping and vacuum with an auto empty charge station and was willing to pay the premium when it did finally arrive. Does a brilliant job.,, when it decides to. The software is a massive let down. Kinda feels like 95% of the development was spent on the hardware - which thus far seems amazing, and then the software was an afterthought. (Not sure if I’d better on android but the iOS app crashed regularly) Frequently gets lost, decides not to do some areas for no reason (or if there is a reason there’s no easy way to find out why). The mapping is kinda okay: should be a way to add rooms or point in the right direction. - took 3 attempts to get it to map one room in my house as it kept driving past the open door and ignoring. Got one more (small) room which I can’t split off (bathroom) so refuses to mop. Overall… works amazing when it works, but software is defo lacking. Hopefully with a bit of development this changes as I’m aware is a new product. Maybe feels a bit like a beta.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-08-19

CX

Thank you for taking the time to share with us this in-depth review about your experience with the Samsung Bespoke Jet Bot™ Robot Vacuum Cleaner. While we are pleased to read that you are very impressed so far with this brilliant product, especially thanks to its 3-in-1 Cleaning Solution and automatic bin emptying, the software is not meeting your expectations. We appreciate that you have been struggling to use the SmartThings app with your iOS device, and that you have noticed the robot avoids specific areas while not being as constant as you expected. It is also our understanding that, although you like the mapping feature, you would have preferred to add rooms more easily, as it took 3 attempts to map one room, with your bathroom also not being registered by the app and mopped by the robot correctly. In this instance, we would like you to get in touch with our Home Appliances specialists, who will be able to assist you with getting the best experience out of this incredibly smart and autonomous device for the greatest cleaning results in your home. You can contact them at 0333 000 0333, Mon-Fri | 8am to 8pm, Sat-Sun | 9am to 6pm or on Live Chat here: https://spr.ly/6423l9PfX ^CL at Samsung Support

Samsung hater
1 (9,999)

2025-04-12

1 (9,999)
I would not recommend buying Samsung products as the service is poor and this is my second time its happening.The brush bristles from this vacuum started to fall off from day 1and they say that this is a damage, what a joke!
Helpful?
Originally posted on Samsung Australia
Toby To
5 (9,999)

2024-10-27

Queens Park, NSW, 2022

5 (9,999)
[This review was collected as part of a promotion.] I love this Robot! It is quiet and smart, and makes my life so much easier. The app function is great, and I love the way it deposits what it picks up into main unit. All I do is empty that every now and then! Love it!
I recommended this product.
Helpful?
Originally posted on Samsung Australia
bj71
5 (9,999)

2024-12-17

5 (9,999)
[This review was collected as part of a promotion.] Love this item, amazing product. Set and forget. You still have to do the larger weekly clean but awesome as a daily maintainer. Sliightly large to find a home for the base station but if you have the room its great.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Ilangoinside
4 (9,999)

2024-11-23

Melbourne

4 (9,999)
[This review was collected as part of a promotion.] Bought this last week. Very much impressed with steam mob and level of quality vacuum. Its a major break through to save massive time in my house cleaning. It's very quite and intelligent to do its best job.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
METHUSELAH
1 (9,999)

2024-10-14

TOWNSVILLE, AUSTRALIA

1 (9,999)
[This review was collected as part of a promotion.] The machine works very wee, but the software to set up schedules is an utter nightmare.Terrible to set up and use software. Very bad. Machine good, system extremely difficult--totally NOT user friendly.
Helpful?
Originally posted on Samsung Australia
BVS27
5 (9,999)

2025-05-15

5 (9,999)
This was a very good Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning VR7MD97714G/EU Robot Vacuum Cleaner. It would clean floors when left alone at night, only for it to be spotless in the day time!
I recommended this product.
Helpful?
Originally posted on Samsung UK
Charlie in Oz
5 (9,999)

2025-02-07

5 (9,999)
[This review was collected as part of a promotion.] Had this product since Christmas and amazed how well it performs. Coming home to a clean floor everyday is just brilliant and love the accuracy around how it cleans and the automated floor plan
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Believer
5 (9,999)

2024-07-10

Leicester

5 (9,999)
[This review was collected as part of a promotion.] Vacuums and mops my floors, brilliant. Takes up quite a bit of space but got a little corner where it's hidden away. Comes with 5 year warranty as well, so good to have that peace of mind.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2024-07-13

Samsung UK Reviews Team

Your Bespoke Jet Bot vacuum cleaner will take the chore out of keeping multiple surfaces in your home spotless and debris free, and will fit into any sized household without taking up space. The extended five-year warranty demonstrates our faith in providing you with a lengthy and reliable service. ^DB at Samsung Support

Dary
4 (9,999)

2024-12-18

4 (9,999)
[This review was collected as part of a promotion.] Impressive robot vacuum with strong suction power, multiple cleaning modes and smart mapping. A great choice for anyone looking for a reliable, all-in-one robotic cleaning solution
I recommended this product.
Helpful?
Originally posted on Samsung Australia
KirstenK
1 (9,999)

2025-01-25

London

1 (9,999)
Great product but no mop pads are available so it’s essentiallyir pointless. So disappointing from Samsung. Customer service basically told me tough luck after spending £1300…
Helpful?
Originally posted on Samsung UK
Miljam21
5 (9,999)

2024-11-26

London, UK

5 (9,999)
[This review was collected as part of a promotion.] Looks clean and aesthetically pleasing. I like how it is charging and mapping the house. Still early days but looks promising and reviews online are mostly positive !
Helpful?
Originally posted on Samsung UK
Siamak
1 (9,999)

2026-05-16

1 (9,999)
[This review was collected as part of a promotion.] The vacuum is not serviceable, Samsung has stopped supplying spare brush and filter package and mop pads for the vacuum. I am going to place a complaint via ACCC.
Helpful?
Originally posted on Samsung Australia
Response from Samsung:
2026-05-19

Samsung AU

Hi there, thank you for sharing your concerns with us. We’re sorry to hear about your experience sourcing replacement accessories and consumable parts for your Bespoke Jet Bot Combo AI. We understand how frustrating this situation must be and appreciate your feedback. If you would like to discuss support options further, please contact our team here: https://www.samsung.com/au/support/contact

SA_2024
1 (9,999)

2025-12-12

1 (9,999)
Absolute rubbish this machine. Caused more work for us taking it back and forth to service centre. Battery issued all the times does not charge properly.
Helpful?
Originally posted on Samsung Australia
Stowelsy7
5 (9,999)

2024-10-30

Gold Coast, QLD, Australia

5 (9,999)
[This review was collected as part of a promotion.] I bought the Jet Bot a little over a month ago, and I have to say, what an awesome purchase. It has exceeded all my expectations, and really is a beast.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Adamharrisuk
1 (9,999)

2024-11-26

1 (9,999)
[This review was collected as part of a promotion.] Broke after 24 hours. LiDAR sensor keeps failing. From what I've also read online, they don't seem to last very long! Very poor given the price.
Helpful?
Originally posted on Samsung UK
Kimby
5 (9,999)

2025-09-30

5 (9,999)
[This review was collected as part of a promotion.] Such a helpful product for a young family that both parents work full time takes some stress off to help keep the house tidy in between cleans
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Aliti
5 (9,999)

2025-11-15

5 (9,999)
[This review was collected as part of a promotion.] Truly amazed!! I was sceptical on the mopping feature and it has left me in awe. I love this thing. And house is always spotless. A++++
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Bt50
5 (9,999)

2025-10-11

5 (9,999)
[This review was collected as part of a promotion.] I have had this for a month and I am very happy with the results .. looking foward to converting all my appliances to Samsung
I recommended this product.
Helpful?
Originally posted on Samsung Australia
Adamharrisuk
1 (9,999)

2024-11-24

England

1 (9,999)
[This review was collected as part of a promotion.] Within 24 hours it's stopped working as it has a problem with the LiDAR sensor. Absolutely shocking given how much these are.
Helpful?
Originally posted on Samsung UK
Bfid
5 (9,999)

2024-10-18

5 (9,999)
This robot has been amazing, takes all the hassle out of cleaning, I haven't mopped in a week for the first time in years
I recommended this product.
Helpful?
Originally posted on Samsung Australia
SteCraig
4 (9,999)

2024-11-22

Wrexham

4 (9,999)
The app features make this easy to set up and schedule. The only issue is the clogging of the robot bin and clogging
I recommended this product.
Helpful?
Originally posted on Samsung UK
Bilbob2002
5 (9,999)

2025-03-16

5 (9,999)
So far I have had this robot for about a month and it's worked great. Like all robot vacuums it isn't perfect but does a lot better job than ones I have previously had. The base station is robust and works fantastic easy to clean and maintain and enables the robot to do his job well with minimal input from me. The only downside I have found is that the roller brush gets hair wound up in its centre that needs unraveling even though there is supposed to be a hair grinder. But I can live with that once a week for not having to hoover. The mop does a fairly decent job of keeping the wooden floor in a presentable state and means I only have to mop once a week which is great even though I own a dog it manages to keep on top of mucky paw prints so I am impressed. The app is easy to use and very well presented with lots of options including pet care so I can monitor what he is up to while I am out. The only thing I would say is samsung need to make accessories like dust bags for the base station and new mop pads easier to find on there website. I definitely would recommend it though if you want a fully automated hoover and mop it's one of the premium choices out there.
I recommended this product.
Helpful?
Originally posted on Samsung UK
Love my bot
5 (9,999)

2025-09-30

5 (9,999)
[This review was collected as part of a promotion.] Very smart. It rately gets trapped. Cleans very very well. Much better than ecovac that I had.
Helpful?
Originally posted on Samsung Australia
Raja999
5 (9,999)

2024-10-15

5 (9,999)
I saw the product the other day in the store, and it's truly an amazing product overall.
Helpful?
Originally posted on Samsung Australia
Baywatch babe
4 (9,999)

2025-04-28

4 (9,999)
Product is really good, dropped a star for set up instructions and non ease of warranty.
I recommended this product.
Helpful?
Originally posted on Samsung UK
niulf
5 (9,999)

2024-11-11

5 (9,999)
[This review was collected as part of a promotion.] It's very simple to use, very quiet and efficient. Object avoidance is very impressive.
I recommended this product.
Helpful?
Originally posted on Samsung Australia
DSSS
5 (9,999)

2024-10-30

SYDNEY NSW

5 (9,999)
[This review was collected as part of a promotion.] I got this recently and it's very simple to use and quite efficient. works well
Helpful?
Originally posted on Samsung Australia
Anonymous
5 (9,999)

2024-12-08

Meath Ireland

5 (9,999)
I would recommend this product, great features and cleans the floor pretty good
I recommended this product.
Helpful?
Originally posted on Samsung UK
Deepesh2405
3 (9,999)

2025-04-16

Southall

3 (9,999)
Auto cleaning is not great. Gives errors again and again. Mop is not great
Helpful?
Originally posted on Samsung UK
no nickname 101
5 (9,999)

2025-04-16

5 (9,999)
[This review was collected as part of a promotion.] Just bought this vacuum. It is better than I expected it does a great job
Helpful?
Originally posted on Samsung Australia
MantasS
5 (9,999)

2024-11-24

Ireland

5 (9,999)
Supper robot ,we very happy with it .Doing great job in the house .
I recommended this product.
Helpful?
Originally posted on Samsung UK
huguinho1990
4 (9,999)

2025-01-25

4 (9,999)
suction could be better, overall not bad, does what it advertises
I recommended this product.
Helpful?
Originally posted on Samsung UK
alex122332432
5 (9,999)

2026-03-18

5 (9,999)
[This review was collected as part of a promotion.] So far performance is as expected Beautiful design, easy to use
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-04-08

Samsung

We love reading that we’ve given you that five-star feeling. Keep enjoying! ^EW at Samsung Support

Bot bot
5 (9,999)

2026-06-05

5 (9,999)
[This review was collected as part of a promotion.] Very good vacuum the vest in the world every one should get one
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-07-14

Samsung

We love reading that we’ve given you that five-star feeling. Thanks for sharing your brilliant review! ^EW at Samsung Support

Dm30004
5 (9,999)

2025-07-01

5 (9,999)
Cleans all surfaces very well. Sleek and modern. very quite
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2025-07-04

CX

It is great to see you are loving your Samsung Bespoke Jet Bot™ Combo AI+ 3-in-1 Cleaning Robot Vacuum Cleaner! Thanks to the incredible Intelligent AI Recognition technology, you will have a cleaner home easier than ever before! Along with the All-in-One Clean station, you can rest easy knowing your home is in safe hands! ^LB at Samsung Support

Hdksksj
5 (9,999)

2026-01-24

5 (9,999)
[This review was collected as part of a promotion.] Happy happy happy very happy recommend for all my friends
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-01-25

CX

It's fantastic to hear that you're loving your Samsung Bespoke Jet Bot, and that you recommend it to all your friends! This high-end robot vacuum and mop offers advanced AI navigation, steam sanitisation, and a self-emptying/self-cleaning docking station. Household chores have never been so easy! Thank you for taking the time to share your five-star feedback! ^EW at Samsung Support

StephenG03
4 (9,999)

2024-11-22

4 (9,999)
The filter in robot bin gets clogged easily and blocks
I recommended this product.
Helpful?
Originally posted on Samsung UK
Mxad
3 (9,999)

2025-01-29

Suffolk

3 (9,999)
Poor design .still smells plastic while steam is on.
Helpful?
Originally posted on Samsung UK
Hope26
5 (9,999)

2026-05-09

5 (9,999)
[This review was collected as part of a promotion.] I like design. Nice colour. Easy to set up and use
I recommended this product.
Helpful?
Originally posted on Samsung UK
Response from Samsung:
2026-05-10

Samsung

We're pleased to see how much you are loving your Bespoke Jet Bot Robot Vacuum Cleaner, Hope! The seamless set-up process allows you to get straight into enjoying the fantastic abilities of this device, with the sleek design and stylish Satin Grey finish also making it easy on the eye. It will be wowing you for years to come! ^SK at Samsung Support

bigshout
4 (9,999)

2025-04-07

4 (9,999)
Intellegent Vaccum which vaccums and mops well....
I recommended this product.
Helpful?
Originally posted on Samsung UK
Pablo 78
1 (9,999)

2024-10-02

1 (9,999)
I took a punt on this even though I saw a lot of negative reviews about in online. Unfortunately I've been disappointed. For an eye watering £1299, it has only managed to partially clean my home once. Mostly it just goes around in the same circle until the battery dies, like it's confused or think something is in the way, when there isn't. The one time it did manage to partly clean the place, it went into the kitchen and mopped for a out 1 metre and then returned to the docking station to empty the water and remove the mops to finish it on just vacuum mode. I've tried resetting it, checked the sensors are clean, lowered the sensitivity modes to no avail. I tried to contact Samsung technical support who suggested I book a repair but on both attempts they just stopped responding after i said yes. It was 10 pm I noticed so maybe they finish but to just cut you off without even saying anything is just odd to me. Also, when I used the recycling option for £300 discount, which isn't based on the value of the item, I accidentally added robot as the item i was recycling instead of cordless. After give 2 email addresses to contact (both wrong departments they stated in the email reply) and 2 phone calls and various online chats I was promised that it would be changed on the phone and updated once done - it wasn't and turns out they can't change it once the order is made. Fair enough but now I have traded in a working £400 robot vac as scrap which whizzed around with no issues whatsoever for a £1300 robot that just starts going around in circles until the battery dies in various places. the battery is going from 100% to 65% in approximately less that 10 minutes For £1300 I could have got a flagship robot vac with a well known brand but I was loyal to Samsung and now I've completely gone off the company for life
Helpful?
Originally posted on Samsung UK

User manual & downloads

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Aug 11. 2025

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Dec 13. 2024

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Jul 02. 2024

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