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FAQs
Samsung, Muller & Phipps (Pakistan) Private Limited or Rockmars Industries (Private) Limited do not offer this service. HBL Credit Card users can convert payment to manual installments of up to 36 months by calling the bank customer service. Bank Terms & Conditions apply.
Samsung currently offers installment plans by Bank Alfalah only, applicable on the purchase of Samsung products on the website using Bank Alfalah credit cards only.
Samsung will be introducing installment plans by other banks of Pakistan soon.
Step 1. Navigate to Settings on your Samsung Device, and then tap Accounts and backup.
Step 2. Tap Accounts, tap Add account, and then tap Samsung account.
Step 3. You can sign in if you already have an account or tap Create account to make one.
Samsung Account is a free integrated membership that allows you to enjoy all Samsung services on smartphones, tablets, websites, TVs, and other Samsung products. You can enjoy various Samsung services with a single Samsung Account without having to sign up for each service separately.
Benefits:
• Receive notifications about offers, promotions, new product launches etc.
• Access to exclusive apps
• Easy backup and restore of data
• Data sync between multiple devices
• History of available and redeemed vouchers (if any)
You can place your order easily by following a few simple steps:
1. Click on "Shop" button on the top navigation bar.
2. Select an available item you would like to purchase by clicking on "Buy Now" button either from the quick view or product detail page.
3. A product page will open from where you can click on "Add to Cart".
4. You can continue shopping after adding a product to the cart. When you have finished selecting the products, go to your shopping cart and click on "Checkout".
5. Enter your name, billing address etc and select your payment method.
6. Click on "Place Order" to complete the transaction.
You will receive an order confirmation call & email with your Order Number, once your order is successfully placed.
What payment methods do you accept?
The following payment methods are available (except for Express Delivery*):
1. Credit & Debit Cards
2. Cash on Delivery*
3. Automated Bank Transfer (via 1Bill Invoice)
4. Bank Account Transfer
5. Pay via Alfa Instalments
6. Mobile Wallet
Bank Account transfer option has no limit. However, the limit depends on the customers' respective banks policy. For automated bank transfer, customer can make payment within an hour via 1Bill Invoice using Token ID/invoice number received after placing an order on Samsung.com.
*COD option is available for orders of the value of less than Rs. 500,000 on all Samsung Mobile, Devices, Tablets and Accessories. For Consumer Electronics products we offer COD service on orders of any value. COD is the only payment option for Express Delivery
For debit/credit card payment, the limit for all Samsung products is up to Rs. 1,000,000.
For Alfa instalments, customers can pay using Bank Alfalah credit cards only as per the separate terms and conditions specified by the instalment’s provider. Customers can pay for Samsung products in 3,6,9, and 12 months via Alfa instalments.
On the Samsung Website, customers can pay via four types of Mobile Wallets; Easy Paisa, JazzCash, HBL Konnect and Alfa (“Mobile Wallet Banks”), depending upon the limitations imposed by each Mobile Wallet Bank.
Samsung currently offers instalment plans by Bank Alfalah only, applicable on the purchase of Samsung products on the website using Bank Alfalah credit cards only.
Samsung will be introducing instalment plans by other banks of Pakistan soon.
Depending on your location, standard delivery takes about 3-5 business days for Samsung Mobile Devices, Tablets and Accessories, and 2-6 business days for Samsung Consumer Electronics (depending on your location).
The Self Pick-up option is currently only available for MX Products (i.e., Mobiles, Tablets and their accessories). Self-Pick-up is not available for Consumer Electronics such as TVs, refrigerators and washing machines etc.
We deliver all over Pakistan in most of the locations, except for no coverage areas. For further details, you can call at Samsung Helpline 0800-72678, 9am-12am, to receive guidance.
Call us toll-free at 0800-72678 and provide your order details and billing information mentioned in your order confirmation email, which we will forward to Muller & Phipps (Pakistan) Private Limited in respect of any Samsung Mobile Devices, Tablets and Accessories orders and Rockmars Industries (Private) Limited in respect of any Samsung Consumer Electronics orders, so they can resolve the issue.
Samsung warranty is valid for one year only. Kindly refer to the terms and conditions of the warranty, available at shop.samsung/pk/terms-and-conditions.
Samsung warranty can be claimed only if there is any technical issue in the product such as battery damage/burn, phone not working when switched on, smart touch is not working etc.
Note: Any fault in the product caused by personal misuse such as broken screen or camera cannot be claimed in the warranty.
Samsung Blessed Friday 2026 runs from November 12 to November 30, 2026 on Samsung.com. During this period, customers can explore Samsung Blessed Friday offers across Galaxy smartphones, tablets, wearables, TVs, monitors, and Bespoke AI home appliances. Campaign availability and product selection may vary by country.
Yes. Samsung is participating in Blessed Friday 2026 with offers available on Samsung.com. Customers can explore Samsung products including Galaxy smartphones, tablets, wearables, TVs, monitors, and Bespoke AI appliances during the campaign period. Samsung Blessed Friday also provides customers with upgrade benefits including Trade-in options, and flexible payment options where available.
Samsung Blessed Friday provides customers with special campaign benefits and upgrade opportunities across Samsung products. Customers should consider the complete value of their purchase, including Samsung.com benefits such as Trade-in, flexible payment options, and product services.
Available offers and prices vary by product and country.
During Samsung Blessed Friday 2026, customers can explore Galaxy smartphones including:
• Galaxy S26 Ultra
• Galaxy S26+
Galaxy smartphones are designed for customers looking for advanced performance, camera capabilities, Galaxy AI experiences, and long-term everyday value. Customers can explore Samsung.com benefits such as Trade-in and when buying a new Galaxy device.
Samsung Blessed Friday features premium TV models including:
• Neo QLED
• OLED
Customers can choose Samsung TVs based on their needs, including cinematic viewing, gaming performance, screen size, and connected entertainment experiences. Samsung.com provides product recommendations to help customers find the right TV upgrade.
Samsung's premium Bespoke AI appliances, including the Bespoke AI Refrigerator and Bespoke AI Laundry Combo, are highly recommended. These connected appliances upgrade your home lifestyle through intelligent home automation, SmartThings connectivity, and energy-saving efficiencies like AI Energy Mode.
Galaxy S26 Ultra is a premium upgrade option for customers looking for advanced performance, professional camera capabilities, and the latest Galaxy AI experiences. During Samsung Blessed Friday, customers can explore Samsung.com benefits such as Trade-in options and flexible payment options where available. Galaxy S26 Ultra is designed for customers who want a premium smartphone experience for productivity, creativity, photography, and entertainment.
Purchasing directly from Samsung.com unlocks exclusive D2C benefits those others cannot replicate.
While promotional prices may align across channels, Samsung.com provides essential value-added services:
• Instant Trade-In Credit: Receive immediate upfront credits applied directly at checkout.
• Flexible payment options
Yes. Samsung Trade-in is available during Blessed Friday in participating regions. Customers can exchange eligible devices including smartphones, tablets, wearables, TVs, and appliances and apply the Trade-in value toward a new Samsung purchase. Trade-in helps customers upgrade to premium Samsung products more easily. Availability varies by country.
Yes, Samsung.com provides flexible financing options, including Buy Now, Pay Later (BNPL) programs.
Through seamless checkout integrations with partners like Affirm, shoppers can split the cost of high-ticket premium upgrades or ecosystem bundles into interest-free monthly installments.
Samsung.com offers free, expedited shipping on most Blessed Friday orders to ensure timely holiday delivery. While delivery times vary by location, shoppers can also schedule their preferred white-glove delivery and installation dates directly at checkout for major home appliances.
Early access gives you an exclusive head start on the Galaxy S26 series at Samsung Pakistan, ahead of more Black Friday deals across Samsung products starting on 12 November at 12 PM. Buying directly also gives you trade-in, flexible payments, and official Samsung warranty on your order.
Buying directly from Samsung Pakistan during Black Friday adds value on top of the Black Friday price:
• Exclusive early access on the Galaxy S26 series, before more deals across Samsung products start on 12 November at 12 PM
• Trade-in value applied instantly at checkout on Galaxy smartphones
• Flexible payments, including credit card installments and Buy Now Pay Later
• Extra savings when you bundle eligible products with Buy More Save More
• Galaxy colors sold only online at Samsung Pakistan
• Official Samsung warranty and support
Samsung Pakistan offers free delivery and installation on selected products and cities, including Black Friday orders. Self-pickup is also available for mobiles, tablets, and accessories at designated collection points. Delivery times vary by location, so ordering early, including during Galaxy S26 series early access, helps your upgrade arrive sooner.
You can pay for your Samsung Black Friday order with:
• Credit and debit cards
• Cash on delivery
• Bank transfer
• Mobile wallets
• Credit card installments with partner banks
• Buy Now Pay Later on eligible Galaxy smartphones
Yes. Selected flagship Galaxy colors are sold only online at Samsung Pakistan, so you can choose an exclusive finish when you shop Galaxy Black Friday deals.
Yes. Products bought from Samsung Pakistan come with official Samsung warranty covering technical faults. You can also extend your warranty before it expires, with repairs by Samsung using genuine parts.
Exclusive early access on the Galaxy S26 series is already open, and more deals across Samsung products start on 12 November at 12 PM. Sign in with a free Samsung Account to get Samsung Pakistan offer notifications and keep track of your vouchers. Your account also gives you backup, cross-device sync, and exclusive apps.
1. Benefits may vary by product.